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Marco Flores,SAP Hybris, Market Development
Karan Sood,SAP Hybris, ProductManagement
What’s New in SAP Hybris Sales
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Experience Management & Mobility
Platform, Infra...
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SAP ECC SALES QUOTE ATPSALES ORDERS PRICING BILLI...
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Line of Business Solution
Industry CloudSolution
...
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KNOWHOW
Investment in documenting
and building be...
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NSQ,USA
Rot, Germany
Sydney,Australia
Current Sal...
What’s New in SAP Hybris Sales
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Sales
Excellence
Mobility
User Experience
& Produ...
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RegisteredProduct(IBase)
Reference Support
Expand...
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Complete Enablementof
Sales User Capabilities
In...
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Streamlined User Experience
(e.g advanced search...
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Smart phone supportfor:
§ KPI Overview
§ Report...
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Idea Place
Submit your own New
ideas forvotingRe...
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Available across devices:
§ Contacts*, Calendar ...
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Map Pin color based on Account role – Customer/P...
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Sales Intelligence
Tell me what is going on with...
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Theme Builder
Visually appealing
Theme Builder c...
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Streamlined User Experience
Click-to-Navigate
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Fiori client – Flat Navigation & Recent History...
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Opportunity Buying Center
§ Buying Center is a v...
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§ With seamless integration with SAP Analytics C...
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Map – Search Nearby and Search by Area
§ Map Se...
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§ My Settings are now e...
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Next 7 Days filter
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Spotlight Search (iOS)
§ All recently viewed it...
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2018 SAP Hybris Sales Cloud Outlook
UX & MOBILI...
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Field Sales - Agenda Map, ad-hoc planning
§ Fin...
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CONFIDENTIAL
Continuous innovations in UX
This ...
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CONFIDENTIAL
Continuous innovations in UX
This ...
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Advance Personalization
§ New and improved Pers...
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Smartphone optimization
Planned Innovation -
Sub...
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Smartphone optimization
Planned Innovation -
Sub...
What’s New in SAP Hybris Sales
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Incident
Mgmt.
Help
Portal
Market
Place
Media
Yo...
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New Help
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help.sap.com/cloud4customer
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Don’t miss out on other SAP Hybris Sales Cloud s...
Gracias.
Marco Flores, SAP Hybris, Market Development
Karan Sood, SAP Hybris, Product Management
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What’s New in SAP Hybris Sales Cloud

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Learn what is new and upcoming in the SAP Hybris Sales Cloud portfolio. We'll dive into new features in SAP Hybris Sales Cloud, see what is planned for future releases, and discover how new technologies such as machine learning and predictive analytics will empower sales organizations to sell more from anywhere.

For more about SAP Hybris Sales see: https://hybris.com/en/products/sales

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What’s New in SAP Hybris Sales Cloud

  1. 1. PUBLIC Marco Flores,SAP Hybris, Market Development Karan Sood,SAP Hybris, ProductManagement What’s New in SAP Hybris Sales
  2. 2. 2© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Experience Management & Mobility Platform, Infrastructure, Integration Commerce Marketing Service Sales Web In-store/ Branch Contact Center Digital Goods Marketplaces IoT Social Media Text/Noti- fications Search KW/Ads Digital Advertising E-mail Printing Agent ToolsMobile Revenue Analytics & Artificial Intelligence Industry The Simplified Front Office
  3. 3. 3PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP ECC SALES QUOTE ATPSALES ORDERS PRICING BILLING CONTRACTS ACCOUNTS & CUSTOMERS ACCOUNT HIERARCHY CONTACTS & BUYING CENTER PRODUCTS & PRODUCT LISTS TASKS ACTIVITY PLANNING ACTIVITY ADVISOR PHONE CALLS LEAD & OPPORTUNITYMANAGEMENT VISIT & ROUTE MANAGEMENT TERRITORY MANAGEMENT FORECASTS SALES TARGET PLANNING GROUPWARE NEXT GENERATIONSELLING CAPABILITESWITHA.I. WORKFLOW APPROVAL WORKFLOW ROUTING RULES MOBILE ANALYTICS APPOINTMENTS FRONT OFFICE BACK OFFICE CONTRACTS ORDERSQUOTES PRICING COLLABORATION SFA Capabilities in SAP Hybris Sales Cloud
  4. 4. 4PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Line of Business Solution Industry CloudSolution User Experience Packaged Integration Key User Enhancements SAP Hybris Sales & Service Cloud Innovation Cycle November 11 August 08 May 05 February 02 Enhanced and Updated on a Quarterly Schedule
  5. 5. 5PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ KNOWHOW Investment in documenting and building best practices Enabling support, consultants, ecosystem, and customers. Performance Review by Expert Services 01 OPTIMIZATION Ongoing software optimizations to improve - Server response times - Browser response times - Network response times 02 INFRASTRUCTURE Enhancements in cloud datacenter infrastructure to improve server side performanceand reduce fluctuations 03 End User Performance Experience
  6. 6. 6PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ NSQ,USA Rot, Germany Sydney,Australia Current Sales & ServiceCloud Data Centers 0% 0% Check DC availability status Shanghai, China São Paulo H2 2017 Riyadh H2 2017 Dubai H2 2017 Moscow H2 2017 Planned Sales & Service Data Centers SAP Hybris Sales and Service System Availability
  7. 7. What’s New in SAP Hybris Sales
  8. 8. 8PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Sales Excellence Mobility User Experience & Productivity Analytics & Sales Intelligence What’s new in SAP Hybris Sales Cloud?
  9. 9. 9PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ RegisteredProduct(IBase) Reference Support Expanded Lead Routing Buying Center Visual Enhancements AddressValidation via Integration with SAP DQM LocationMicroservice CORE SALES Improved Offline Pricing for Mobile Enhanced Attachment Search Expanded Survey Capabilities (e.g. Product Images,Matrix Questions,Signature) Visit Route Templates Image Intelligence for Planograms VISIT MANGEMENT AND EXECUTION Sales Contract Management – Quantity Contracts Quote-to-Quote Integration with SAP ERP ProductList and Fast Product Entry Enhancements Offline Ordering & Pricing Improvements CONTRACT,QUOTE& ORDER MANAGEMENT Deal Intelligence Lead Intelligence* AccountIntelligence* NEXT GENERATION SELLING *Phased delivery items planned for 1711/1802 Sales Excellence 2017 InnovationRecap
  10. 10. 10PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Complete Enablementof Sales User Capabilities Initial investments in Fiori Client for Core Customer Service capabilities FIORI CLIENT (RUI) ADOPTION RecentHistory – Accessto recently accesseddata Numeric Keypad Support – touchscreens ImplicitPersonalization – Save actions, Maps – Search Nearby and Search Map Area Click-to-Call, Click-to-Navigate USER EXPERIENCE IMPROVEMENTS UI Theme Builder Search Results Extensions Page Layouts for Embedded Components USER INTERFACE TAILORING MS Outlook Client Add-In Improvements New Server-side Integration via OEM Partnership with Invisible Solutions (Gmail, MS Outlook) PRODUCTIVITY VIA GROUPWARE INTEGRATION * Item is Planned for 1711 User Experience & Productivity 2017 InnovationRecap
  11. 11. 11PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Streamlined User Experience (e.g advanced search, navigation pane, more…) Analytics & Dashboards – Small Forms Windows 10 Support SMART PHONE OPTIMIZATION Native Calendar Integration on IOS and Android IOS Spotlight Search Integration LEVERAGING NATIVE DEVICE CAPABILITIES Map Support forChina Nearby Accounts Mapping* Nearby Visits and Appointments* Map-based Route Additions VISUAL MAPPING CAPABILITIES Enhanced synchronization flexibility and performance, related objectsupport In-App Updates Device configuration management capabilities MOBILE MANAGEMENT * Item is Planned for 1711 Mobility 2017 InnovationRecap
  12. 12. 12© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Smart phone supportfor: § KPI Overview § Reports § Dashboards MOBILE ANALYTICS Dashboard Interaction Report-to-ReportNavigation Chart and Table Settings, Chart Values ReportHeader FIORI CLIENT SUPPORT Download Reports as xlsx or PDF Send/BroadcastReportas xlsx in HTML5 Combination Charts SAP Analytics Cloud Integration** CORE ANALYTICS Sales Intelligence – Opportunity Scoring, Lead Scoring*,AccountScoring* INTELLIGENT ENGAGEMENT Analytics & SalesIntelligence 2017 InnovationRecap ** Formerly SAP Business Objects Cloud *Phased delivery items planned for 1711/1802
  13. 13. 13PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Idea Place Submit your own New ideas forvotingReview and Vote on ideas submitted by others Productdevelopment reviews ideas and voting (ideas with >15 votes will now be reviewed quarterly) Accepted ideas are planned into an upcoming release Follow the SAP Hybris Cloud for Customer - ContinuousInfluence Session 3430 Total Number of Ideas SUBMITTED 203 (6%) Ideas received with more than 15 VOTES 1031 (30%) Number of Ideas DELIVERED 265 (8%) Number of New Ideas in ACCEPTED status https://influence.sap.com/sap/ino/#/campaign/903 Customer Influence Your vote counts! Influencing SAP Hybris Cloud for Customer Roadmap New Collaborative Influence Platform – Live in September
  14. 14. 14PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Available across devices: § Contacts*, Calendar and Tasks are available across devices § Add-in is available on devices across iOS and Android using compatible OWA clients Server-side integration - SYNC Across Devices
  15. 15. 15PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Map Pin color based on Account role – Customer/Prospect § Map pin colors are shown in two different colors based on the Account role i.e. Customer vs Prospect. § Blue pin – Customer account § Purple pin – Prospect account § Users can quickly identify Customers vs Prospect accounts on the Account map.
  16. 16. 16PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Sales Intelligence Tell me what is going on with this opportunity Opportunity Score indicates probability of deal Key factors surfaces most influential features that affect the score Activity Score feeds into the Opportunity Score and reflects the overall sentiment during the deal cycle. (Heat map indicates hot and cold areas of engagement during deal cycle) Follow-up Activity Summary indicates activities that are planned ahead Indicates number of days left before close date Indicates number of days deal has been sitting in that phase and how it compares to average of all other deals Indicates Key Risks identified for the deal during that phase Indicates if the deal has slipped and if so how many times Indicates number of times the close date has been changed Indicates most recent change to opportunity amount Indicates if the deal status has been upgraded or downgraded
  17. 17. 17PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Theme Builder Visually appealing Theme Builder can be used to customize the color of SAP Hybris Cloud for Customer as per your branding needs. Custom theme will be reflected on Desktop, Tablets and Smartphone
  18. 18. 18PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Streamlined User Experience Click-to-Navigate § Clicking on addresseslaunches native maps application. § Use full maps capability, then easily go back to SAP Hybris Cloud for Customerapp. Native Calendar Integration (iOS and Android) § Gain better visibility with merged calendars. § Synching Events from the device calendar helps avoid scheduling conflicts.
  19. 19. 19© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Fiori client – Flat Navigation & Recent History Simple & Quick Flat Navigation § Expand mode you can see both icon and text § Semi-collapsed view allows you to save click when navigation from object to another Recent History § Tracks all standard and custom objects, in both online and offline mode. § Up to 20 interactions for each object type are displayed.
  20. 20. 20PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Opportunity Buying Center § Buying Center is a visual Opportunity Relationships Management tool that allows sales reps to leverage relationships to be able to reach the decisionmakers and influencers. § Custom relationships can be used for the Buying center to identify relationships such as reports to, indirectly reports to, is a friend of, went to school with etc. § Identifyand maintain employeesthat may have connections to key customer contacts § Define any relationship attribute as desired to further qualify the nature of the relationship betweentwo individuals
  21. 21. 21PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ § With seamless integration with SAP Analytics Cloud Planned Innovation - Subject to Change Enhanced Analytics
  22. 22. 22© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Map – Search Nearby and Search by Area § Map Search Nearby and Search by Area capabilities are now available on maps (where enabled by applications e.g. Accounts,Visits etc.) § Latitude and Longitude information needs to be maintained for the business objects for which this functionality is enabled, otherwise the map pins will not be shown in the Search Nearby and Search by Area mode. § Currently this feature is supported on the following map views: o Accounts, o Visits, o Route Planning, o Appointment, o Installed Base, o Registered Product.
  23. 23. 23© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC My Settings My Settings § My Settings are now enabled for Fiori client. § End users can personalize their own settings in the browser on desktop § Users can quickly change their own settings without having to navigate to HTML5 UI. .
  24. 24. 24© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Download page § End users can now download plugins on the desktop browser via the Download menu § Users can quickly download the plugins without navigating to HTML5 UI.
  25. 25. 25© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Next 7 Days filter § New filter “Next 7 days” is now being offered in advanced search for date fields. § User can now quickly search for objects based on next 7 days criteria. Next 7 days filter
  26. 26. 26© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Spotlight Search (iOS) § All recently viewed items are available in Spotlight § Items are cached for 3 weeks § Click on the search result to navigate to the entry in the extended app § iOS will hide app-related spotlight search results on password protected devices until user enters device password.
  27. 27. 27© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 2018 SAP Hybris Sales Cloud Outlook UX & MOBILITY SALES EXECUTION PLATFORM INTEGRATION Continuous innovations in UX – Graphical visualizations, Voice enabled interfaces, etc. Enhanced Offline capabilities (e.g. custom objects) Optimized Smartphone Layouts NativePersonalization/ Adaptation in Fiori Client Virtual SalesAssistant Core business feature refinement – customer driven Field Sales (e.g. Perfect Store, Route Optimization) and B2BSales (e.g. Sales Contracts) Expanded Sales Collaboration Tools CPQ Integration Nextgeneration Selling Tools – Guided Selling, Deal & Lead Intelligence, Account& Contact Intelligence Extended integration to S/4 HANA, On Premise Continued SAP Hybris integration – Marketing, Revenue Cloud CPQ, Commerce, etc. GroupwareIntegration – continuous improvement Expand ISV Ecosystem, simplify onboarding. AccountDeduplication Service DataPrivacy enhancements for EU GDPR (General Data Protection Regulation) Enhanced Dashboard creation Expanded Data Workbench capabilities Advanced Workflow capabilities Unified Transport Management Subject to Change
  28. 28. 28© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Field Sales - Agenda Map, ad-hoc planning § Find nearby accounts and create new visits. Planned Innovation - Subject to Change
  29. 29. 29© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC CONFIDENTIAL Continuous innovations in UX This is the current state of planning and may be changed by SAP at any time. Planned Innovation - Subject to Change § Alternative Layouts – Reference panel Planned Innovation - Subject to Change
  30. 30. 30© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC CONFIDENTIAL Continuous innovations in UX This is the current state of planning and may be changed by SAP at any time. Planned Innovation - Subject to Change § Thumbnail view for datasets to be available in 3 sizes: o Large Portrait, o Large Landscape, o Small
  31. 31. 31© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Advance Personalization § New and improved Personalization and Adaptation directly in Desktop and Tablets Planned Innovation - Subject to Change
  32. 32. 32PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Smartphone optimization Planned Innovation - Subject to Change Data Set Actions Pin Facets for SmartphoneDetails
  33. 33. 33PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Smartphone optimization Planned Innovation - Subject to Change
  34. 34. What’s New in SAP Hybris Sales
  35. 35. 35PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Incident Mgmt. Help Portal Market Place Media YouTube Customer Influence Community Network SAP Hybris Wiki Training & Certification Expert Services Resources, Training & Enablement
  36. 36. 36© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC New Help Look and Feel New Link
  37. 37. 37© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC help.sap.com/cloud4customer Note: This link is still valid and redirects to the Cloud for Customer product page on the new Help Portal
  38. 38. 38PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Mobile Accessible SAP Help
  39. 39. 39PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ DeployRealizeExplorePrepare Capabilities Workshop Integration Workshop Extensibility Workshop Integration Review Analytics Workshop Single sign-on Workshop Data Migration Extensibility Review Functional DesignReview Performance Review Advisory Services Quality Assurance (Review) Services Functional Advisory & Partner Coaching SAP Hybris Expert Services
  40. 40. 40PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ SAP Learning SAP Hybris Sales Cloud Learning Journey
  41. 41. 41PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Don’t miss out on other SAP Hybris Sales Cloud sessions Thought Leadership Product& Technology Demos& Discussion Customer Success 2pm 51847 Strengthen Customer Engagement by Going Beyond Sales Force Automation Theater 1 3:30pm 51858: Future of SAP Hybris Cloud for Customer: Machine Learning and Automation Theater 2 4:30pm 51861: Find Out What's New with SAP Hybris Sales Cloud Theater 2 12:30pm 52161: Demo: Learn All About SAP Hybris Sales Cloud Blue Microtheater 5:30pm 52232: Integrate SAP Hybris Cloud for Customer with Other SAP Hybris White Microtheater 11:30am 52848 Sealed Air: Transforming Digitally to Create a Better Way of Life. Naveen Kandasami, Global IT Director Theater 4 12:30pm 52850 Atlas Copco: Committed to sustainability using SAP Hybris Sales Cloud to drivesales . Agnes Debry, CRM Director Theater 4 Tuesday 17, Oct 2017 Wednesday18, Oct2017 12pm 51828: Panel: Win Tomorrow's Customers Today with Artificial Intelligence Technology Theater 2 11:30am 52360: Integrate SAP Hybris Cloud for Customer with Your Back Office Gray Microtheater 1pm 51859: Win theIn-Store Experience with SAP Hybris Sales Cloud Theater 2 2:30pm 51865 Enhance Collaboration Between Sales and Marketing with Account-Based Marketing Theater 2 3pm: 52507: Go Beyond Deal Execution with Next-Generation CPQ Gray Microtheater 5pm 52362: Demo: TransformtheIn-StoreExperience with SAP Hybris Sales Cloud Green Microtheater 4:30pm 52884: Improve Business Agility: Coca Cola FEMSA Optimizes FrontOffice to Win and Keep Customers. Hector Calva, CIO Theater 4
  42. 42. Gracias. Marco Flores, SAP Hybris, Market Development Karan Sood, SAP Hybris, Product Management

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