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Vinita Sinha, Product Expert, SAP Hybris Cloud for CustomerExpert Services
October2017
Extending the SAP Hybris Clo...
2PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Overview of Extensibility Possibilities
Through C...
Overview of Extensibility Possibilities
4PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Extensibility/flexibility: roles
Configure and ad...
5PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Key user’s tasks and responsibility
Flexibility s...
6PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Scope, configure, and implement the solution
Cent...
7PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Adapt your solution with key user tools
Apply cha...
8PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Let users personalize their experience
§ Change l...
9PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Last mile developments: SAP Cloud Application Stu...
10PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Extending with SAP Cloud Platform - Extension Ap...
Project Experience: Common Pitfalls
12PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
§ Jumping into development without solid groundw...
Key Recommendations
14PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
§ Leverage standard as much as possible
§ Custom...
Thank you.
Contact information:
Vinita Sinha
Product Expert
Expert Services – SAP Hybris Cloud for Customer
Expert Service...
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Extending the SAP Hybris Cloud for Customer Solution From Personalization to a Custom Solution

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Optimize your user experience by extending the standard functionality of the SAP Hybris Cloud for Customer solution. Review key extensions available to you, be it for personalization, key user adaptation, or custom development. We'll review related concepts and tools and discuss areas that matter when determining your tenant needs.

For more from SAP Hybris, please visit us at: https://hybris.com/en/products

Veröffentlicht in: Business
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Extending the SAP Hybris Cloud for Customer Solution From Personalization to a Custom Solution

  1. 1. PUBLIC Vinita Sinha, Product Expert, SAP Hybris Cloud for CustomerExpert Services October2017 Extending the SAP Hybris Cloud for Customer Solution: From Personalization to a Custom Solution
  2. 2. 2PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Overview of Extensibility Possibilities Through Configuration, Personalization, Key User Adaptation, and Custom Development Project Experience: Common Pitfalls Key Recommendations Agenda
  3. 3. Overview of Extensibility Possibilities
  4. 4. 4PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Extensibility/flexibility: roles Configure and adapt without coding à Key user tool (KUT) Extend and customize with the SAP Cloud Applications Studio software (SDK or PDI) Personalize your workplace (Can be deactivated by administrator on the tenant level) End user Key user IT or Partner IT or partner
  5. 5. 5PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Key user’s tasks and responsibility Flexibility spectrum: how can the solution be extended? Configuration Adaptation Extension Integration Development Business configura- tion Person- alization UI adaptations Screen layout Additional tab Text verticalization Individual terminol- ogy Workflow and rules Business task management Custom documen- tation & FAQ Help center Learning center Custom forms Output forms Interactive forms Custom analytics Custom reports Field extensions Custom processes Extended status & actions Data model extensions Custom SAP Business Objects solutions Collabor- ation Third-party integration Process integration Deployment models Partial scope Mashups UI & portal mashups Alternative UI Interactive forms Mobile UI Collaborative processes Composite apps Business events A2X SAP Hybris Cloud for Customer solution (core) Rules management Translation Own fields Further usage Own screens SAP Jam: settings Data integration Feed Field of action for IT or partners
  6. 6. 6PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Scope, configure, and implement the solution Central business configuration Configure best practices Use an engineered setup Reconfigure when business needs change Key user
  7. 7. 7PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Adapt your solution with key user tools Apply changes without coding: § Add custom fields § Change layouts § Manage reports and forms § Manage your mashups (HTML, URL, or data mashups) § Translation of field labels and tool tips § Further usage in forms, reports, services, and other scenarios § Tracking and monitoring of all changes § Import/export layouts between tenants § Create custom objects Key user
  8. 8. 8PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Let users personalize their experience § Change layout § Define individual queries and individual reports § Add or remove fields or section groups on the screen § Select language § Add available mashups End user
  9. 9. 9PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Last mile developments: SAP Cloud Application Studio software Characteristics of extensions: § Multitenant § Multidevice § Decoupled lifecycle § Scalable § Easy to integrate Integrated development environment for SAP Cloud Applications Studio based on Microsoft Visual Studio Reuse of key user tools such as field extensibility and reports builder Access the cloud for customer core through the public solution model (PSM) layer Enhanced developer productivity through wizards End-to-end software lifecycle management IT or partner
  10. 10. 10PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ Extending with SAP Cloud Platform - Extension App Scenarios SAP Cloud PlatformSAP Hybris Cloud for Customer “Side-by-Side” Extension“In-App” Extension Custom • Business Object • User Interface • OData API • Tightly coupled with the standard solution • Native SAP Hybris Cloud for Customer user experience • Can leverage built-in tools (e.g. Data Workbench) available in SAP Hybris Cloud for Customer • Loosely coupled, rich and consumer grade user experiences • Integration is based on SAP Hybris Cloud for Customer OData API • Leveraging SAP Cloud Platform services, e.g. SAP HANA, Integration, Mobile, Analytics Extended • Std. Business Object • Std. User Interface • Std. OData API User Interface • HTML5 • SAPUI5 • SAP Fiori • ... Application Logic • Java • ABAP • SAP HANA • Platform services
  11. 11. Project Experience: Common Pitfalls
  12. 12. 12PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ § Jumping into development without solid groundwork – Plan in Advance § Large projects – competing requirements – Standardize where possible § Ad-hoc development – Coordinated, planned development § SDK Best practices not adhered to – Follow best practices for Solution design, lifecycle and landscape Project experience: common pitfalls
  13. 13. Key Recommendations
  14. 14. 14PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ § Leverage standard as much as possible § Custom development for last mile development only § Standard BOs constantly enhanced by SAP § Maintenance effort/cost for custom BOs is high § UI changes impact user response times § Project management and alignment § Follow best practices for tenant strategy, solution design, and development Key recommendations: general
  15. 15. Thank you. Contact information: Vinita Sinha Product Expert Expert Services – SAP Hybris Cloud for Customer Expert Services, North America

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