Managerial communication unit-5

SANJAY KANAGALA
SANJAY KANAGALAHEAD OF THE DEPARTMENT at RAJIV GANDHI INSTITUTE OF MANAGEMENT AND SCIENCE um RAJIV GANDHI INSTITUTE OF MANAGEMENT & SCIENCE
UNIT 5
 PRESENTATION SKILLS
 TECHNIQUES OF PRESENTATION
 TYPES OF PRESENTATION
 VIDEO CONFERENCING AND FORMATS
 INTERVIEW – FORMAL AND INFORMAL
 INTERVIEW TECHNIQUES
 COMMUNICATION ETIQUETTES.
 A presentation is the process of presenting a
topic to an audience.
 It is typically a demonstration, lecture, or
speech meant to inform, persuade, or build
good will.
 The term can also be used for a formal or
ritualized introduction or offering, as with the
presentation of a debutante.
 Presentation skills are the skills you
need in delivering effective and
engaging presentations to a variety of
audiences.
 presentation skills cover a variety of
areas such as the structure of
your presentation, the design of your
slides, the tone of your voice and the
body language you convey
Managerial communication unit-5
PLANNING
 Know Your Audience
 Set a Clear Goal
 Create a Guide
DEVELOPING
 Create an Outline
 Create an Impactful Story
 Create the Visual Identity of Your Presentation
 Design of the Slides
REHEARSING
 Rehearse a LOT
 Non-Verbal Language
 Overcome the Fear of Public Speaking
 Practice
 Transform Nervous
Energy Into Enthusiasm
 Attend Other
Presentations
 Arrive Early
 Adjust to Your
Surroundings
 Meet and Greet
 Use Positive Visualization
 Remember That Most
Audiences are
Sympathetic.
 Take Deep Breaths.
 Smile.
 Exercise.
 Work on Your Pauses
 Don’t Try to Cover Too
Much Material
 Actively Engage the
Audience
 Be Entertaining
 Admit You Don’t Have
All the Answers
 Use a Power Stance
 Drink Water
 Join Toastmasters
 Don't Fight the Fear.
 INFORMATIVE
 INSTRUCTIONAL
 AROUSING
 PERSUASIVE
 DECISION-MAKING
INFORMATIVE
Keep an informative presentation brief and to
the point. Stick to the facts and avoid
complicated information. Choose one of the
following organizational structures for an
informative presentation:
◦ Time
◦ Place
◦ Cause and Effect
◦ Logical Order
INSTRUCTIONAL
 Your purpose in an instructional presentation is to give
specific directions or orders. Your presentation will
probably be a bit longer, because it has to cover your
topic thoroughly. In an instructional presentation, your
listeners should come away with new knowledge or
anew skill.
 Explain why the information or skill is valuable to the audience
 Explain the learning objectives of the instructional program
 Demonstrate the process if it involves something in which the
audience will later participate using the following method
 Demonstrate it first without comment
 Demonstrate it again with a brief explanation
 Demonstrate it a third time, step-by-step, with an
explanation
 Have the participants practice the skill
 Provide participants the opportunity to ask questions, give,
and receive feedback from you and their peers
 Connect the learning to actual use
 Have participants verbally state how they will use it
AROUSING
Your purpose in an arousing presentation is to
make people think about a certain problem or
situation. You want to arouse the audience's
emotions and intellect so that they will be
receptive to your point of view. Use vivid
language in an arousing presentation project
sincerity and enthusiasm.
Gain attention with a story that illustrates (and
sometimes exaggerates) the problem
Show the need to solve the problem and illustrate it
with an example that is general or commonplace
Describe your solution for a satisfactory resolution to
the problem
Compare/contrast the two worlds with the problem
solved and unsolved
Call the audience to action to help solve the problem
Give the audience a directive that is clear, easy, and
immediate
PERSUASIVE
 Your purpose in a persuasive presentation is to
convince your listeners to accept your proposal. A
convincing, persuasive presentation offers a solution to
a controversy, dispute, or problem. To succeed with a
persuasive presentation, you must present sufficient
logic, evidence, and emotion to sway the audience to
your viewpoint.
 Create a great introduction because a persuasive presentation
introduction must accomplish the following:
• Seize the audience's attention
• Disclose the problem or needs that your product or service
will satisfy
 Tantalize the audience by describing the advantages of solving
the problem or need
 Create a desire for the audience to agree with you by
describing exactly how your product or service with fill their
real needs
 Close your persuasive presentation with a call to action
 Ask for the order
 Ask for the decision that you want to be made
 Ask for the course of action that you want to be followed
The four common types of videoconferencing
systems in use today are
 Telepresence conferencing systems,
 Integrated video conference rooms,
 Set-Top video conferencing systems
 Desktop conferencing systems.
 Telepresence systems give the
appearance of being present (tele-
present) in an actual meeting even
though the participants are
geographically dispersed.
Telepresence systems can either
be portable (roll-about) or
Immersion (room based). This type
of group meeting system usually
consists of a high definition codec
coupled with several very large flat
panel display devices and
integrated hi fidelity audio.
Telepresence systems generally
range from $60,000 to $300,000
each, depending on the size and
capabilities of the equipment.
 PERSONAL AND INFORMAL INTERVIEW
 PERSONAL AND FORMAL INTERVIEW
 PROGRESSIVE INTERVIEW
 GROUP INTERVIEW
 These interviews can be held in a professional
setting, on the worksite, at a restaurant or
elsewhere. Personal in these definitions simply
mean one-on-one with only one person. These
are the most casual of interviews. One can
expect to discuss job-related items, personal
goals, discuss other personal issues and be more
of a conversation than a one-way interview. This
is the most relaxed interview type and will nearly
always require a second meeting before any sort
of firm decision is made by the hiring party.
Bring your personable self and be prepared to
chat more than you would expect from the
formal interview.
 This one-on-one interview can be much different than the
informal interview. This type is normally held in a closely
monitored timeframe and this is the most common
interview used when there are several candidates to be
seen by the organization in a session. You may expect
typical personal questions regarding your background and
goals, but the interview will include standardized
questions such as: What are your greatest
weaknesses? Give me an example of your exercising
decisiveness on the job without assistance from
others? Dress for this interview is professional and/or can
be whatever appropriate attire is needed to perform the
job itself. You will be asked more questions and be giving
more answers as the interviewer takes notes in most
cases.
 In some cases, you can be expected to meet with two or
more individuals in succession. This is a progressive
interview. You may meet with someone from Human
Resources, then with someone from the department, then
with a manager.. etc.. Dress for a formal interview and
bring several copies of your documents. You will want to
present each participant with copies or at least offer
to. Make it a point to remember the names of each person
you meet with and refer to them as needed. You will
indeed discuss points already covered in earlier
conversations. Be prepared to refer to these conversations
as needed. Make an attempt to relate to each person as
an individual and not carry on the same exact conversation
with each person. Try to appeal to each person as you
meet them.
 Perhaps the most intimidating of all interview types, and
sometimes referred to as a committee interview. Envision
a board room, meeting room, break room or somewhere
else that five or more people can meet at once. The point
here is to have fun with the people while satisfying their
individual curiosities about you. Relax and engage each
person that addresses you directly. Remember that
everyone is listening, so making eye contact with everyone
is best even while you're really responding to someone in
particular and focusing most of your attention on that
person. Certain people may not say anything and in some
cases the people will take turns asking you questions. In
either case, pay attention to everyone and be courteous to
all. The more relaxed you are the better.
Managerial communication unit-5
Managerial communication unit-5
 Be nice. Refrain from making any inappropriate
comments or using bad language.
 It is ok to disagree, and often a great way to learn,
but do not make personal attacks.
 Before you post, think about how you would feel
when reading the words you've just written if they
were directed at you.
 Choose to learn about your peers. You can really get
to know each other through discussions.
 Choose a descriptive subject line so that everyone will
know your topic.
 Do not use IM language - avoid slang.
 Give and take constructive criticism.
 Be willing to learn, share ideas, and change
Managerial communication unit-5
Managerial communication unit-5
Managerial communication unit-5
Managerial communication unit-5
Managerial communication unit-5
THANK YOU
1 von 28

Más contenido relacionado

Was ist angesagt?(20)

Training & Development pptTraining & Development ppt
Training & Development ppt
Manoj Kumar4.7K views
VERBAL COMMUNICATIONVERBAL COMMUNICATION
VERBAL COMMUNICATION
Sani Prince4.8K views
Designing Training ProgramsDesigning Training Programs
Designing Training Programs
We Learn - A Continuous Learning Forum from Welingkar's Distance Learning Program.93.5K views
33311438 managerial-communication-mba33311438 managerial-communication-mba
33311438 managerial-communication-mba
Muntaquir Hasnain17.6K views
Managerial communication unit-3Managerial communication unit-3
Managerial communication unit-3
SANJAY KANAGALA1.7K views
Effective communication skillEffective communication skill
Effective communication skill
Rajesh Khatiwada2K views
E-TrainingE-Training
E-Training
We Learn - A Continuous Learning Forum from Welingkar's Distance Learning Program.20K views
Business Communication in OrganizationBusiness Communication in Organization
Business Communication in Organization
Mohammad Ismail6K views
Managerial communication unit-2Managerial communication unit-2
Managerial communication unit-2
SANJAY KANAGALA10.9K views
Self introduction In InterviewsSelf introduction In Interviews
Self introduction In Interviews
Peter Fisher68.7K views
Learning & DevelopmentLearning & Development
Learning & Development
m.dubucq28.3K views
Human resource management trainingHuman resource management training
Human resource management training
Gideon Akpebele Odije1.9K views
communication and its typescommunication and its types
communication and its types
Saroj Sahoo14.4K views
Listening skills Listening skills
Listening skills
Arvind Rai2.1K views
Verbal communicationVerbal communication
Verbal communication
Sig's School Work Help3.2K views
Training need identificationTraining need identification
Training need identification
vidya vikraman6.5K views

Destacado(20)

Bank managerBank manager
Bank manager
gemmawilliams900343 views
Johnston communication styles agile tour toronto 2013Johnston communication styles agile tour toronto 2013
Johnston communication styles agile tour toronto 2013
Sue Johnston, MBA + a bunch of other stuff3.5K views
Week 10 Internatinal ManagementWeek 10 Internatinal Management
Week 10 Internatinal Management
Nathan Eva345 views
Week 7 Managerial CommunicationWeek 7 Managerial Communication
Week 7 Managerial Communication
Nathan Eva626 views
Aom presentationAom presentation
Aom presentation
Nathan Eva928 views
Week 9 ethicsWeek 9 ethics
Week 9 ethics
Nathan Eva324 views
Week 11 Managerial CommunicationWeek 11 Managerial Communication
Week 11 Managerial Communication
Nathan Eva325 views
Week 10 Managerial CommunicationWeek 10 Managerial Communication
Week 10 Managerial Communication
Nathan Eva307 views
Week 2 Managerial CommunicationWeek 2 Managerial Communication
Week 2 Managerial Communication
Nathan Eva444 views
Week 9 Managerial CommunicationWeek 9 Managerial Communication
Week 9 Managerial Communication
Nathan Eva436 views
Week 8 Managerial CommunicationWeek 8 Managerial Communication
Week 8 Managerial Communication
Nathan Eva425 views
Week 6 EthicsWeek 6 Ethics
Week 6 Ethics
Nathan Eva574 views
Unit 1Unit 1
Unit 1
SANJAY KANAGALA2.8K views
Week 10 ethicsWeek 10 ethics
Week 10 ethics
Nathan Eva371 views
Week 7 International ManagementWeek 7 International Management
Week 7 International Management
Nathan Eva367 views
Week 8 International ManagementWeek 8 International Management
Week 8 International Management
Nathan Eva698 views
Communication stylesCommunication styles
Communication styles
Hanan Arshaq7.2K views
Week 12 Managerial CommunicationWeek 12 Managerial Communication
Week 12 Managerial Communication
Nathan Eva1.1K views

Similar a Managerial communication unit-5(20)

Más de SANJAY KANAGALA(8)

Unit 2Unit 2
Unit 2
SANJAY KANAGALA383 views
Unit 3Unit 3
Unit 3
SANJAY KANAGALA3.1K views
Unit 4Unit 4
Unit 4
SANJAY KANAGALA377 views
Unit 5Unit 5
Unit 5
SANJAY KANAGALA1K views

Managerial communication unit-5

  • 2.  PRESENTATION SKILLS  TECHNIQUES OF PRESENTATION  TYPES OF PRESENTATION  VIDEO CONFERENCING AND FORMATS  INTERVIEW – FORMAL AND INFORMAL  INTERVIEW TECHNIQUES  COMMUNICATION ETIQUETTES.
  • 3.  A presentation is the process of presenting a topic to an audience.  It is typically a demonstration, lecture, or speech meant to inform, persuade, or build good will.  The term can also be used for a formal or ritualized introduction or offering, as with the presentation of a debutante.
  • 4.  Presentation skills are the skills you need in delivering effective and engaging presentations to a variety of audiences.  presentation skills cover a variety of areas such as the structure of your presentation, the design of your slides, the tone of your voice and the body language you convey
  • 6. PLANNING  Know Your Audience  Set a Clear Goal  Create a Guide DEVELOPING  Create an Outline  Create an Impactful Story  Create the Visual Identity of Your Presentation  Design of the Slides REHEARSING  Rehearse a LOT  Non-Verbal Language  Overcome the Fear of Public Speaking
  • 7.  Practice  Transform Nervous Energy Into Enthusiasm  Attend Other Presentations  Arrive Early  Adjust to Your Surroundings  Meet and Greet  Use Positive Visualization  Remember That Most Audiences are Sympathetic.  Take Deep Breaths.  Smile.  Exercise.  Work on Your Pauses  Don’t Try to Cover Too Much Material  Actively Engage the Audience  Be Entertaining  Admit You Don’t Have All the Answers  Use a Power Stance  Drink Water  Join Toastmasters  Don't Fight the Fear.
  • 8.  INFORMATIVE  INSTRUCTIONAL  AROUSING  PERSUASIVE  DECISION-MAKING
  • 9. INFORMATIVE Keep an informative presentation brief and to the point. Stick to the facts and avoid complicated information. Choose one of the following organizational structures for an informative presentation: ◦ Time ◦ Place ◦ Cause and Effect ◦ Logical Order
  • 10. INSTRUCTIONAL  Your purpose in an instructional presentation is to give specific directions or orders. Your presentation will probably be a bit longer, because it has to cover your topic thoroughly. In an instructional presentation, your listeners should come away with new knowledge or anew skill.  Explain why the information or skill is valuable to the audience  Explain the learning objectives of the instructional program  Demonstrate the process if it involves something in which the audience will later participate using the following method  Demonstrate it first without comment  Demonstrate it again with a brief explanation  Demonstrate it a third time, step-by-step, with an explanation  Have the participants practice the skill  Provide participants the opportunity to ask questions, give, and receive feedback from you and their peers  Connect the learning to actual use  Have participants verbally state how they will use it
  • 11. AROUSING Your purpose in an arousing presentation is to make people think about a certain problem or situation. You want to arouse the audience's emotions and intellect so that they will be receptive to your point of view. Use vivid language in an arousing presentation project sincerity and enthusiasm. Gain attention with a story that illustrates (and sometimes exaggerates) the problem Show the need to solve the problem and illustrate it with an example that is general or commonplace Describe your solution for a satisfactory resolution to the problem Compare/contrast the two worlds with the problem solved and unsolved Call the audience to action to help solve the problem Give the audience a directive that is clear, easy, and immediate
  • 12. PERSUASIVE  Your purpose in a persuasive presentation is to convince your listeners to accept your proposal. A convincing, persuasive presentation offers a solution to a controversy, dispute, or problem. To succeed with a persuasive presentation, you must present sufficient logic, evidence, and emotion to sway the audience to your viewpoint.  Create a great introduction because a persuasive presentation introduction must accomplish the following: • Seize the audience's attention • Disclose the problem or needs that your product or service will satisfy  Tantalize the audience by describing the advantages of solving the problem or need  Create a desire for the audience to agree with you by describing exactly how your product or service with fill their real needs  Close your persuasive presentation with a call to action  Ask for the order  Ask for the decision that you want to be made  Ask for the course of action that you want to be followed
  • 13. The four common types of videoconferencing systems in use today are  Telepresence conferencing systems,  Integrated video conference rooms,  Set-Top video conferencing systems  Desktop conferencing systems.
  • 14.  Telepresence systems give the appearance of being present (tele- present) in an actual meeting even though the participants are geographically dispersed. Telepresence systems can either be portable (roll-about) or Immersion (room based). This type of group meeting system usually consists of a high definition codec coupled with several very large flat panel display devices and integrated hi fidelity audio. Telepresence systems generally range from $60,000 to $300,000 each, depending on the size and capabilities of the equipment.
  • 15.  PERSONAL AND INFORMAL INTERVIEW  PERSONAL AND FORMAL INTERVIEW  PROGRESSIVE INTERVIEW  GROUP INTERVIEW
  • 16.  These interviews can be held in a professional setting, on the worksite, at a restaurant or elsewhere. Personal in these definitions simply mean one-on-one with only one person. These are the most casual of interviews. One can expect to discuss job-related items, personal goals, discuss other personal issues and be more of a conversation than a one-way interview. This is the most relaxed interview type and will nearly always require a second meeting before any sort of firm decision is made by the hiring party. Bring your personable self and be prepared to chat more than you would expect from the formal interview.
  • 17.  This one-on-one interview can be much different than the informal interview. This type is normally held in a closely monitored timeframe and this is the most common interview used when there are several candidates to be seen by the organization in a session. You may expect typical personal questions regarding your background and goals, but the interview will include standardized questions such as: What are your greatest weaknesses? Give me an example of your exercising decisiveness on the job without assistance from others? Dress for this interview is professional and/or can be whatever appropriate attire is needed to perform the job itself. You will be asked more questions and be giving more answers as the interviewer takes notes in most cases.
  • 18.  In some cases, you can be expected to meet with two or more individuals in succession. This is a progressive interview. You may meet with someone from Human Resources, then with someone from the department, then with a manager.. etc.. Dress for a formal interview and bring several copies of your documents. You will want to present each participant with copies or at least offer to. Make it a point to remember the names of each person you meet with and refer to them as needed. You will indeed discuss points already covered in earlier conversations. Be prepared to refer to these conversations as needed. Make an attempt to relate to each person as an individual and not carry on the same exact conversation with each person. Try to appeal to each person as you meet them.
  • 19.  Perhaps the most intimidating of all interview types, and sometimes referred to as a committee interview. Envision a board room, meeting room, break room or somewhere else that five or more people can meet at once. The point here is to have fun with the people while satisfying their individual curiosities about you. Relax and engage each person that addresses you directly. Remember that everyone is listening, so making eye contact with everyone is best even while you're really responding to someone in particular and focusing most of your attention on that person. Certain people may not say anything and in some cases the people will take turns asking you questions. In either case, pay attention to everyone and be courteous to all. The more relaxed you are the better.
  • 22.  Be nice. Refrain from making any inappropriate comments or using bad language.  It is ok to disagree, and often a great way to learn, but do not make personal attacks.  Before you post, think about how you would feel when reading the words you've just written if they were directed at you.  Choose to learn about your peers. You can really get to know each other through discussions.  Choose a descriptive subject line so that everyone will know your topic.  Do not use IM language - avoid slang.  Give and take constructive criticism.  Be willing to learn, share ideas, and change