The Patient Portal at Oslo University Hospital, Challenges and Lessons Learned. Jor S. eHealth week 2010 (Barcelona: CCIB Convention Centre; 2010)

1. Sissel Jor
Section manager
Research and Patient Services, ICT department
Oslo University Hospital

2. MinJournal.no (myRec)
Active
• The patient portal at
User relations
Oslo University
Hospital, challenges
and lessons learned
Passive
New health concepts
2004…

3. Change..
Mergers and demergers
Economic challengers
Relocations

4. Challenges
• Coordination
• Continuity
• Communication

5. MinJournal (myRec) services
Secure Self
messaging reporting
Booking Forum
MyMedicines Discharge Deputy
Diary Note Solution
(Lab results) RareICT
(wiki)
MyHealth
Accounts

6. The users
OUS, Blodseksjonen
OUS, Barn OUS, Føderiket STHF, Nyre
OUS, Infertilitet
STHF, Lipid STHF, Smerte
STHF, Audiologisk OUS, Døve-psykiatri
OUS, Av.hjemmesykehus
STHF, Barn
OUS, Analatresi OUS, PKU
OUS, Kreft

7. The patients want this
“The perfect solution for us
will give us the opportunity
to share information about
our disease and medication
between different health
institutions. I hope my
grandson, Martin will not
have to be ”psycologist”
whenever he meets new
health professionals.”

8. And doctors….
“Establish a long-lasting
collaborative environment
between experts and
patients by providing
continous information
through web-based
follow-up”
Doctor, OUH, 2009

9. Lessons learned
• Everything takes time
• The goal is moving – be
prepared for side-roads and
detours
• Think security from the start
• Involvement of patients,
doctors, managers, politicians
• Be a combination of evangelist
and nanny (re-involvement)
• Built-in flexibility
• Stubbornness is important

10. What next?
• More departments
• More hospitals
• More organizations
• More interaction
• Maybe national