1. COMMUNICATION
Effective communication skills are critical element in
our careers and personal lives
We all must use a variety of communication techniques
to understand and be understood

2. MOST COMMON WAYS TO COMMUNICATE
 Speaking
 Writing
 Visual Images
 Body Languages
 Tonality of voice
 Usage of Words

3. WHY IS COMMUNICATION IMPORTANT?
 Inspires confidence
 Builds respect in business and social life
 Helps make friends
 Develop an distinct personality
 Reveals you ability to others

4. DISTORTION IN COMMUNICATION

5. WHAT IS COMMUNICATION?
COMMUNICATION IS THE PROCESS OF SENDING
AND RECEIVING INFORMATION AMONG PEOPLE

6. COMMON COMMUNICATION ERRORS
 Interrupting- to complete others sentence
 Preparing- our response before someone
has completed speaking
 Multitasking- while listening
 Filtering- content or meaning based on our
opinion/prejudice about speaker

7. WE NEED TO IMPROVE COMMUNICATION
 70% of our communication efforts are
 Misunderstood
 Misinterpreted
 Rejected
 Distorted
 Not heard

8. ASSERTIVE COMMUNICATION
 Make appropriate eye contact
 Sit or stand firmly and comfortably
 Gestures openly to support their
comments
 Speak in a clear, steady, firm tone of voice
 Maintain open, steady, relaxed facial
expressions, smiling when pleased,
frowning when angry

9. COMMUNICATION GOALS TO CHANGE BEHAVIOR
 To get and give information
 To get action
 To persuade
 To ensure understanding

10. COMMUNICATION IS A TWO WAY PROCESS IN
ORDER TO HAVE GOOD COMMUNICATION
 Listen to understand
 Understand before speaking
 Speak to be understood
 Seek understand before proceeding

11.  By Sandra Hernandez
 Speech 104