2. • Knowledge: The Growth and Maturity of Knowledge
• COE: The Concept and Tenets of a Center of Excellence
• IP: The Maturation of Intellectual Property
• Solutions: A Model to Justify Investment, Conduct/Performance
• Terms
• An Example of a COE Roadmap
Topics
4. Maturity
of
Knowledge
(Weight of
Credential)
Eminence
Conviction and Prescription
Experience
Expertise
Capability
Access
Experience-Reputation Maturity
As experience accumulates,so does the
maturity of knowledge within the
organization and the ability of the
organization as a whole to grow from
simple access through eminence
5. Experience-Reputation Maturity
Information Access
Access
Informationaccess is as ubiquitous as
the organization allows itself.A minimal
stance is taken when obviated (industry-
accepted orglobally known) knowledge
is readily available through free internet,
subscriptionservices,or from the data
sources of peers and collaborative
partners. By simply sourcing to those
nodes and doing a simple fitment, the
organization can address a limited
amount of issues and needs.
Eminence
Conviction and Prescription
Experience and Opinion
Expertise and View
Capability
Access
Maturity
of
Knowledge
(Weight of
Credential)
Knowledge is Available
Information exists, there is a sense of availability, somewhat directional, somewhat free flow. Information is simply available
6. Eminence
Conviction and Prescription
Experience and Opinion
Expertise and View
Capability
Access
Experience-Reputation Maturity
Capability
Capability
Capability is …
DEFINED PER CLIENT
Capability is the first expressionof
knowledge and therefore has a
contained definition= a set of skills.
Maturity
of
Knowledge
(Weight of
Credential)
Knowledge is Contained
There is a sense of contained units of knowledge. Therefore there are walls and definition, and clearly usable skills with the emergence of groups seeking
information, and the first/initial stages of purpose and with that the reality and definition of an audience of that capability.
7. Eminence
Conviction and Prescription
Experience and Opinion
Expertise and View
Capability
Access
Experience-Reputation Maturity
Expertise and View
Expertise and View
Expertise is …
DEFINED PER CLIENT
Maturity
of
Knowledge
(Weight of
Credential)
Knowledge is Expressed
Select individuals exceed in their skills to the top. There is now the first initial stages of reputation because of expression, and their presentation, and projection.
This type of view is very individualized and it is a one-way projection – the audience becomes a participant and matures to a user or a consumer.
8. Eminence
Conviction and Prescription
Experience and Opinion
Expertise and View
Capability
Access
Experience-Reputation Maturity
Experience and Opinion
Experience and Opinion
Experience is …
DEFINED PER CLIENT
Maturity
of
Knowledge
(Weight of
Credential)
Knowledge is Shared
From these groups or capability or experts there is now an interpretation and formed opinion, This is the first/initial stages of a practice because of repeatability
and strengthening with concepts and concept-ware that consumers receive in a share or exchange. The consumer now matures to a customer.
9. Eminence
Conviction and Prescription
Experience and Opinion
Expertise and View
Capability
Access
Experience-Reputation Maturity
Conviction and Prescription
Conviction and Prescription
Conviction and Prescriptionis …
DEFINED PER CLIENT
Maturity
of
Knowledge
(Weight of
Credential)
Knowledge is Advised (Consulting)
This is where there is first/initial stages of true value through advisory and consulting. It is the stage when most learning has transactions (give and take). The
customer matures to a partner and works in collaboration since there is both conviction and prescription.
10. Eminence
Conviction and Prescription
Experience and Opinion
Expertise and View
Capability
Access
Experience-Reputation Maturity
Eminence
Eminence
Eminence is the ability to radiate the
knowledge (imbibe and enrich a
community – internal and external)
Eminence is the highest credential
It is the premiere positionof knowledge
and reputation
Maturity
of
Knowledge
(Weight of
Credential)
Knowledge is Reputable (Most Mature)
When Eminence is achieved, Reputation is fully realized. Groups come to seek instantiation or the “final word” (It’s not the other way around). This is securing
the standard or establishing the reference. The partner and collaboration grows to become an ecosystem and is now an audience of reception.
11. Knowledge is Available
Knowledge is Contained
Knowledge is Expressed
Knowledge is Shared
Knowledge is Advised
Knowledge is Emanated
Knowledge is … Perception Creation of
Competitive
Intensity
Access
Capability
Expertise
Experience
Conviction
Eminence
Least Mature
Most Mature
Purpose
Reputation
Practice
Value
Existence
SustainabilityPremiere
Superior
Preference
Acceptance
Maturity
Level
Consumer
Customer
Market
Competition
Audience
Maturing Knowledge
From Access to Eminence provides a growth of perception, a competitive market, and sustenance
13. Advancement
and
Enrichment of
Services
Evangelization
and Value
Proposition
Business
Value
Management
Domain
Stew ardship
Center of Excellence
Objectives (Overall)
4 Tenets to a COE
Advancementand Enrichment of Services:The
highest layer of a service and/or operationis the
COE
Evangelization and Value Propositionis the
ongoing messaging and promotionof the COE
Business Value Management addresses ROI and
provides reasonfor the infusion of continuous
investment
Domain Stewardship creates a central core for the
people,process,technology,and other enabling
factors
14. Advancement
and
Enrichment of
Services
Evangelization
and Value
Proposition
Business
Value
Management
Domain
Stew ardship
Advancementand Enrichment
The COE nurtures and provides oversightfor its
stakeholders of existing core services that are
either foundationally or critically relevant. Examples
include governance of a running service line and
the ongoing responsibilityof service assurance.
While not in some instances conducting the service
itself, it is up to the COE to ensure the bounded
definitional constraints for which the service
operates and the level of acceptability,and in some
case when it can or should not exceed.
If needed the COE may express an external set of
measures if it deems the current service operations
are underperforming or will not maintain an
accepted level.
COE Tenets
Advancement and Enrichment of Service
15. Advancement
and
Enrichment of
Services
Evangelization
and Value
Proposition
Business
Value
Management
Domain
Stew ardship
Evangelization
By providing a constant set of eyes and a launch
pad of communicationthroughout the organization,
the COE allows its own function to thrive and
flourish. Evangelization requires a set of richly
produced contentregarding the summarized state
of existing services,and outlooks for new trends,
vision statements,and possiblyeven a futurology
to allow the COE to extend its credibility amongst
senior stakeholders on an ongoing and
uninterrupted basis.
COE Tenets
Evangelization and Value Proposition
16. Advancement
and
Enrichment of
Services
Evangelization
and Value
Proposition
Business
Value
Management
Domain
Stew ardship
Business Value
By relating it’s Quality of Service (QOS) or some
equally important valuation of stakeholderor client
scoring towards the overall business goals, The
COE showcases the fact that it is not only a viable
part of the enterprise,but it grows the company’s
business value. In some cases this means actual
core calculation (e.g.: master data management
and gold standard metrics)while in other cases this
may be a future claims or proposed leading
indicators for areas under governance.
In either case, the organization carries a weighted
business value to the COE and will ensure that
such values grow. They own the process to
maintain some form of periodic effectiveness (a
campaign, a regular scoring or recertification,a
SOP-compliance approvalprocess,etc).
COE Tenets
Business Value Management
17. Advancement
and
Enrichment of
Services
Evangelization
and Value
Proposition
Business
Value
Management
Domain
Stew ardship
Domain Stewardship
As the central point of knowledge management for
the organization, the COE may also exert a level or
permanence within the organization since it is the
baseline reference to a domain (industry,
operations,processarea, technology,etc).
As the representative of the domain to an external
audience, the COE must always maintain senior
level staff who have the right mix of tact, maturity,
and presence to work with the rest of the world
(e.g.: analysts, investors, senior commercial
partners, external thought leaders,highly influential
parties, etc).
COE Tenets
Domain Stewardship
19. Maturity Corporate Intellectual Property
Reasoning
Maturing Corporate IP
One of the goals of building a COE
should be to fosterthe growth of its
organization from a minimal baseline to
that of one providing partnership benefit
and “value” to a client.
In the following,the blue boxes
representtangibles for external client
consumption.The COE initiates at the
point the organization shows “Capability”
and matures itself through a set of
“Operations as a Service”
20. IP Maturity Matrix
A snapshot
Position
Paper
Trained
People
Processes,
Design,
Architecture
Reusable
Components
Networks &
Buildings
Hardware,
OS
Application
Containers
Applications
Operations
Position
Paper
Trained
People
Processes,
Design,
Architecture
Reusable
Components
Networks &
Buildings
Hardware,
OS
Application
Containers
Applications
Operations
Position
Paper
Trained
People
Processes,
Design,
Architecture
Reusable
Components
Networks &
Buildings
Hardware,
OS
Application
Containers
Applications
Operations
Position
Paper
Trained
People
Processes,
Design,
Architecture
Reusable
Components
Networks &
Buildings
Hardware,
OS
Application
Containers
Applications
Operations
Position
Paper
Trained
People
Processes,
Design,
Architecture
Reusable
Components
Networks &
Buildings
Hardware,
OS
Application
Containers
Applications
Operations
Position
Paper
Trained
People
Processes,
Design,
Architecture
Reusable
Components
Networks &
Buildings
Hardware,
OS
Application
Containers
Applications
Operations
Position
Paper
Trained
People
Processes,
Design,
Architecture
Reusable
Components
Networks &
Buildings
Hardware,
OS
Application
Containers
Applications
Operations
Position
Paper
Trained
People
Processes,
Design,
Architecture
Reusable
Components
Networks &
Buildings
Hardware,
OS
Application
Containers
Applications
Operations
Position
Paper
Trained
People
Processes,
Design,
Architecture
Reusable
Components
Networks &
Buildings
Hardware,
OS
Application
Containers
Applications
Operations
Capability Center of
Excellence
Framework Hosting
Services
Infrastructure
as a Service
Platform
as a Service
Software
as a Service
Operations
as a Service
Competence
Valuetoaclient
Investment/ Ownership
Intellectual Property Maturity
22. Market Potential (MKT)
Ensure a Reality Exists
1. Awareness (Simply Known) - Interest
2. Worthiness (Some Visibility) - Need
3. Readiness (Some Initial Value) - Action
Leadership Potential (LDR)
Seek Best-in-Class
• Time to go from N to 1, 2, 3, 4
• Lead or Follow?
• Cultural Fit
Leader Follower
Proactive
Purposefully
Reactive
Capability Potential (CAP)
Guarantee now or a future
1. Exist (Should be)
2. Future (Can be)
Market
LeadershipCapability
Why would you want to do it?
Are you Good at it? Can you be among the best?
Figure: MCL Model
The M-C-L for Building Solutions
There Needs to be a Convergence of Three Critical Factors :A Market, Capability, and Leadership
24. Business The purposefuluse of industry for commercialization for either profit or advancement of a corporation. The senior credentialing in business may
also involve advanced study such as a MBA or PGDBM education, etc...
Center of Competency Formal or informal center or unit of resources (staff and equipment) that provides an initial effort to build a know ledge space for the company
Center of Excellence Formal center or unit of resources (staff and equipment) that is organizationally defined (as per the org chart w ith direct report lines) w ith
structured measured goals to drive a know ledge space for the company
Competency Semi-mature understanding of a know ledge space
Concept <STUFF DELETED>
Consulting Four Core Tenets of Definition, Function, Capability, and Articulation
1. Core Definition: Being paid for experience. It is not on-the-job training at behest of the client
2. Core Function: The ability to Sell and Deliver both the conceptual(theoretical) and tangible (actual) business and technology benefits.
3. Core Capability: The ability to convert the complex into the Simple – in terms of technology, business process or strategy
4. Core Articulation: The superior ability to think, message, andcommunicate ideas to all levels of intellect and role/governance
Domain A know ledge area that either originates from an industry or a business. It is also a discipline that either originates froma process or technology
Experience Level of know ledge maturity that can be categorically show n by an extensive (shared and excelled at) set of w orkhistory usually coupled w ith
some formof credentials
Expertise Level of know ledge maturity that can be categorically show n by initialw orkhistory and experience
Function Operationalize the parts of a business
Industry Industry Sectors. HLS (Healthcare and Life Sciences), CIR (Consumer Industries and Retail – including CPG), FS (Financial Services –
including both Banking and Capital Markets and Insurance), TTH (TravelTransportation and Hospitality), CME (Communications Media and
Entertainment), M&T (Manufacturing and High Technology), E&U (Energy and Utilities)
Process A sub-part of a function
Terms
26. Sample Roadmap
Objective
Focus on training
Establish COE as a separate
entity which owns all assets and
builds toward a new concept.
Objective
Focus on assetcreation
Consolidate and translate
organization’s expertise into one
group.Cross-sell the COE and
it’s concepts to downstream
stakeholders
Objective
Focus on solution accelerators
Create a set of COE core assets
that provide constant
improvementto present
situation (consulting practice)
Objective
Focus on gaining visibility
Grow from a set of assets and
people to a regularlyoperational
setof services thatcovers all 4
tenets of the COE.
Activities
Leverage existing assets and
org structure.
Minimize disruption
Supportongoing services and
ensure alignmentto active goals
and objectives
Establish newlyIP models and
maturity diagram
Train staff as appropriate
Activities
Own certain levels of service
and quality
Leverage organization wide
network and other COEs
Identify focus areas and create
new services and solutions
Create innovation lab/concept
store to showcase COE
Seek extensions ofCOE
through internal groups and
external partner groups
Activities
Create solution frameworks
Acquire technologylicenses and
create packages and
accelerators (preconfigured
package,scenarios)
Enhance consulting services
already offered in the
organizations
Activities
Invite senior stakeholders and
external analysts to showcase
the breath and deptof maturity.
Grow from a group that the
organization reaches for
“information access” to a unitin
which the organization provides
“eminence” as thoughtleaders
Conceive Consolidate Grow Mature
