2. 1- 2
Background of the Organization
It has successfully completed 28 years of
service since July 12 1984
Over the years the bank has expanded its
outreach across 72 districts of the country
through a network of 48 branches, 78 ATMs
and 2330 remittance agents
Nabil Bank is one of the top leading
commercial bank in Nepal
3. 1- 3
Contd..
Mission
“To provide quality and innovative service according to the
needs of the customer and become the 1 st choice provider
of complete financial solution."
Objectives
To provide high quality service to its customer
To provide efficient and innovative services to the
customer
To generate adequate resources for expansion and
growth
To ensure optimum development of their human
resources
4. 1- 4
Contd..
Value:
The values of the bank is summarized in the
word ‘CRISP’
C= Customer Focused
R= Result Oriented
I= Innovative
S= Synergetic
P= Professional
5. 1- 5
Major Markets and Customers
Basically Nabil Bank deals with customers
under three major sectors:
Tourism
Hydropower
Industrial
World wide services and customers.
6. 1- 6
Product and Services
Loan
1. Business Loan
i. Working Capital Loan ii) Fixed Capital Loan
iii) Import Loan iv) Export Loan
v) Project Finance
2. Personal Loan
i) Housing Finance ii) Auto Finance
iii)Education Loan iv) Personal Finance
7. 1- 7
Contd…
Deposits
i. Current ii. Call Deposit iii. Time
Deposit
iv. Normal Savings Deposit v. Nabil Bachat
vi. Nabil Student Saving viii. Nabil Bal
Bachat
Remittance
E-Banking
Trade Finance
Others
8. 1- 8
Financial Structure
It has the paid up capital Nrs. 2,435,723,000
till mid July 2012
In 2012, it has loan amount of Nrs.
41,605,683,000 and deposited amount is
55,023,695,000. It has earned through interest
is Nrs. 6, 133, 739, 00 and interest expenses is
Nrs. 3, 155, 490, 000.
Total investment on the different alternatives
is Nrs. 8334,748,308.
10. 1- 10
Contd..
Return on Equity and Return on Assets is 31
% and 3% respectively.
It has CR (Current ratio) of 0.092 times.
This year EPS is just 69.64%.
75% amount is provided as a loan of total
deposit (CD)
They are grateful with their employee
Nabil has received best Presented Accounts
Awards continuously for the last three years.
11. 1- 11
Activities Performed In the Organization
A/c opening and closing
Documentation for A/c opening and Closing
Information providing about the different
scheme of Nabil and about the Nabil mutual
fund as well as distribution of form.
Documentation for Lending
Processing for remittance
Support to my senior to prepare the regular
report
12. 1- 12
Contd..
Assistant for teller
Communicating from one unit to another
Photocopy and Scanning for the filing.
13. 1- 13
Problems Solved
Customer Handled story
Computer operation solution
Arrangement of filing and stationery
materials.
Helping for ATMs use
14. 1- 14
Intern's Key Observation
They have individual capacity to treat the
customer proper way but team work
performance was not good.
Branch has a problem of job assignment
In DRM pending of document
employee have more negative comment with
management
Feeling of uneasy to serve normal customer
Customers are trouble due to the lack of
branch communication.
15. 1- 15
Lesson Learnt
Job Oriented Learning
Learnt about the interest rate basics of the
bank
Learnt to open and close A/C in the system
i.e. Finacle
Learnt to process of lending
Learnt to process of remittance
Learnt of different banking terms
16. 1- 16
Contd..
Learnt about the importance of updating the
information provided by NRB and bank.
Learnt about the importance of hierarchy on
the organization.
Learnt the importance of different document
of customer for bank.
Increased the concept of different product and
its features.
Learnt the functioning way of teller.
17. 1- 17
Contd..
Attitude Oriented Learning
Learnt to work under stress
Learnt to tackle problem customers
Lesson to smile and be polite with the
customer at any circumstances.
Lesson to be calm down while dealing with
customer even they are wrong.
18. 1- 18
Feedback to the Organization
First of all they should continue the all
positive matter having with them such as
learning attitude, proper guidance for intern,
and punctuality of staff.
Team Leader should encourage for team
work.
They should follow the proper structure of job
assignment.
They must complete the task on time to avoid
the pending of document.
19. 1- 19
Contd..
There should be a friendly environment to
avoid the gap between leader and members.
Employee should improve their moral and
attitude to serve the different customers.
There should be managed of proper
communication between branches.
20. 1- 20
Feedback to College/ University
College have to held of internship orientation
class earlier.
Management should provide sufficient time
to prepare the report.
Regularly monitoring the student during
internship is required.
University should increase of duration of
internship.
University require to provide of easily
understandable report format.