5 Great Courses in One Unique Package! This unique program teaches the fundamentals of business excellence and innovation, lessons which can be applied in any organization to optimize business processes, improve customer satisfaction, increase innovative problem-solving capacity, and add value to new products and services. The program includes four two-day courses and one three-day course, and follows the Lean Six Sigma DMAIC roadmap (Define – Measure – Analyze – Improve – Control). In addition, each course includes carefully selected innovation tools and techniques, which increase process innovation and creative thinking. When taken in sequence, each course builds upon the previous ones to present a systematic methodology for business excellence and innovation. Whether you’re interested in becoming a certified Lean Six Sigma Green Belt, or you’re looking to make a positive contribution to continuous improvement and innovation in your organization, this five-course series provides the knowledge and skills you need to be successful.

1. Implementing Business Book early,
courses will be
Excellence & Innovation
strictly
limited!
Methods
M h d - Specialist Training Series
Lean Six Sigma Green Belt Certification Offered
For Manufacturing Industry: Starts 25 October 2009
October, il b i i h
Hilton Dubai Jumeirah Resort
For Service Industries: Starts 28 October, 2009 Dubai, UAE
“Most comprehensive and innovative training for Business Excellence, Innovation and Lean Six
Sigma in the region” Ahmad Tammam, ADAT
Top 6 Benefits!
1 Lead Business Excellence and Innovation Projects
Lead Business Excellence and Innovation Projects Who Should Attend?
Who Should Attend?
2 Understand and Document Process Performance This specialist training series is for professionals
from all industries who are interested in
3 Uncover Root Cause of Poor Process Performance business excellence, innovation, quality, R&D,
process improvement, organizational change
4 Improve and Innovate Process Performance and project management. Also Lean Six Sigma
Green Belt candidates. Participants can choose
5 Maintain Breakthrough Process Performance
from manufacturing or service‐based (i.e.,
healthcare, government, financial services,
healthcare government financial services
6
retail and tourism) industry programs.
Get Certified as a Lean Six Sigma Green Belt
Call: +971 4 3197645 – www.i360institute.com

2. The Program
raining Series
5 Great Courses in One Unique Package!
Specialist Tr
This unique program teaches the fundamentals of business Program Benefits:
excellence and innovation, lessons which can be applied in After completing the Implementing
any organization to optimize business processes, improve
ods
Business Excellence and Innovation Methods program,
vation Metho
customer satisfaction, increase innovative problem‐solving
customer satisfaction increase innovative problem‐solving participants will be able to:
participants will be able to:
capacity, and add value to new products and services.
• Understand how to promote and lead business
cation Offered
The program includes four two‐day courses and one three‐ excellence and innovation in their organization.
day course, and follows the Lean Six Sigma DMAIC roadmap • Identify and scope high‐impact improvement and
(Define – Measure – Analyze – Improve – Control). In innovation projects that maximize ROI.
p j
ness Excellen & Innov
Lean Six Sigma Green Belt Certific
addition, each course includes carefully selected innovation • View processes from the customer’s point of view to
tools and techniques, which increase process innovation add value and increase innovation.
and creative thinking. When taken in sequence, each • Understand and document processes to identify areas
course builds upon the previous ones to present a for improvement and innovation.
nce
systematic methodology for business excellence and • Apply statistical analysis to process data to uncover the
a
innovation.
i ti root source of process‐based pain points and unmet
f b d i i d
“jobs to be done.”
Whether you’re interested in becoming a certified Lean Six • Apply a variety of improvement tools and innovation
Sigma Green Belt, or you’re looking to make a positive techniques that result in breakthrough process
contribution to continuous improvement and innovation in performance.
your organization, this five course series provides the
your organization this five‐course series provides the • Put systems in place to sustain process improvements
Put systems in place to sustain process improvements
enting Busin
knowledge and skills you need to be successful. and innovation for the long term.
When you register for Implementing Business Excellence and Innovation Methods,
y g f p g ,
Impleme
Innovation 360 pays for your accommodation at Hilton Dubai Jumeirah Resort.
Register NOW and secure your free accommodation by simply visiting
www.i360institute.com/beiprogram or calling our office at + 971 4 319 7645

3. raining Series
The Courses
Course One: Identifying Business Excellence and Course Two: Understanding and Documenting
Innovation Opportunities
pp Process Performance
f
Specialist Tr
25‐26 October, 2009 ‐ Manufacturing 15‐16 November, 2009 ‐ Manufacturing
28‐29 October, 2009 ‐ Services 18‐19 November, 2009 – Services
To be truly effective, business excellence and innovation programs must Every pain point or unmet need is part of a larger process. Understanding
ods
focus on the issues that have the greatest impact on the organization’s how that process operates is crucial to resolving the pain point or meeting
strategy, and that provide the best return on investment. Thus, the ability
strategy, and that provide the best return on investment. Thus, the ability the need. Business excellence and innovation experts, must know how to
the need. Business excellence and innovation experts, must know how to
vation Metho
to identify strategically significant opportunities for improvement and think systematically, as opposed to viewing problems in isolation, which
innovation is a critical skill for business excellence and innovation experts. rarely leads to a lasting solution.
cation Offered
Course Description: Course Description:
This two‐day course guides you through a step‐by‐step approach to This two‐day course provides the structure and tools you need to effectively
identifying key processes – those that will benefit the most from focused understand and document process performance. You also learn how to
improvement and innovation. You also learn how to identify critical “pain
i t di ti Y l l h t id tif iti l “ i
ness Excellen & Innov
Lean Six Sigma Green Belt Certific
collect reliable data to help you make informed decisions about the process.
points” that are ripe for improvement, and how to uncover unfulfilled
“jobs” that can be addressed through innovative thinking. Key Topics:
• How to understand and document process flow at a macro level using
Key Topics: tools like flow charts and process maps.
• How business excellence and innovation experts can contribute to a
nce
• How to understand and document process performance at a detailed
culture of innovative problem‐solving and continuous improvement. level using current‐state Value Stream Mapping.
level using current‐state Value Stream Mapping
a
• How to identify pain points and “jobs to be done” that align with • How to identify value‐added process steps and eliminate unnecessary
organizational strategy and key business metrics, using tools such as the steps using the principles of Lean waste elimination.
Value Quotient method. • How to invigorate your problem solving skills using the scientific method
• How to view pain points and unmet needs from the customer’s point of of problem solving.
view, using techniques such as Voice of the Customer and ethnography. • How to refine the scope of a business problem using graphical analysis
• How to differentiate between customer expectations (outcome versus tools such as histograms, box plots and run charts.
performance and perception).
performance and perception)
enting Busin
• How to use basic inferential statistics to understand the voice of the
• How to identify the larger process or system that is enabling a pain point process.
or unmet need using the SIPOC tool. • How to set up an effective process measurement system that reduces
• How to select the methodology that will provide the improvement or measurement error and bias.
innovation you seek. • How to plan for and collect data that provides a realistic picture of
• How to scope the improvement or innovation using tools such as process performance.
Heuristic Redefinition. • How to measure the true capability of a process
How to measure the true capability of a process.
Impleme
• How to properly define a project to set expectations and provide a • How to create a climate for process excellence and innovation using Lean
baseline for tracking benefits. techniques such as 5S and Standard Work.
• How to gain support from key stakeholders who will be affected by the
improvement or innovation using change management best practices
such as stakeholder analysis, dealing with resistance and effective
communication.

4. raining Series
The Courses
Course Three: Uncovering the Root Cause of Poor Course Four: Improving and Innovating Process
Process Performance
f Performance
f
Specialist Tr
15‐17 December, 2009 ‐ Services 13‐14 January, 2010 ‐ Manufacturing
20‐22 December, 2009 – Manufacturing 20‐22 January, 2010 – Services
Pain points and unmet needs can usually be traced back to process inputs. Many organizations attempt to improve and innovate processes by
ods
Sometimes the root cause is apparent. When it’s not, in‐depth analysis of applying tried‐and‐true techniques. However, traditional thinking rarely
process data is needed to uncover the source of the problem. Business
process data is needed to uncover the source of the problem. Business results in lasting breakthrough performance. Business excellence and
results in lasting breakthrough performance. Business excellence and
vation Metho
excellence and innovation expert learn a variety of statistical analysis tools innovation experts who are trained to think and solve problems creatively
to help them analyze process data so they can permanently solve the can lead the organization toward more effective and innovative solutions.
cation Offered
problem.
Course Description:
Course Description: This two‐day course provides a variety of innovative problem‐solving
This three‐day course provides instruction in the statistical tools and techniques that you can use to eliminate process pain points and fulfill
ness Excellen & Innov
Lean Six Sigma Green Belt Certific
techniques used to diagnose the relationship between process inputs and jobs to be done. In addition to generating solutions, you learn how to
output. prioritize and select the best one, and test it before implementing it.
Key Topics: Key Topics:
• How to identify process inputs and outputs using tools such as Functional • How to generate innovative improvement ideas that will result in true
nce
Analysis and FMEA. breakthrough performance.
• How to draw on subject matter expertise to discover potential failure
How to draw on subject matter expertise to discover potential failure • How to encourage innovative thinking using a variety of brainstorming
How to encourage innovative thinking using a variety of brainstorming
a
modes within a process. techniques such as SCAMPER, Brainwriting 6‐3‐5, and Provocation and
• How to use statistical tests to validate relationships between specific Movement.
inputs and process output. • How to ensure that solutions take advantage of all available resources
• How to mitigate the risk associated with making the wrong decision. using Resource Optimization technique.
• How to optimize analysis by selecting the right sample sizes. • How to solve solution contradictions using principles such as Structured
• How to analyze multiple variables at once when historical data is Abstraction, Separation Principles and 76 Standard Solutions from TRIZ
enting Busin
available. (Theory of Inventive Problem Solving).
• How to construct a simple experiment to prove relationships using Design • How to stratify, prioritize and select the best solution using techniques
of Experiments. such as affinity diagrams and Six Thinking Hats.
• How to study the flow of a process and coordinate activity to minimize • How to use statistical tools such to guide you to “best case” settings.
process waste using tools such as Creative Challenge, Spaghetti Diagrams, • How to test a solution to ensure it will meet performance goals using
Work Combination Charts, Kanbans and Takt Time. techniques such as Function Structure, Piloting and Prototyping.
Impleme
Early Bird Discount ‐ 10% Off List Price
Classroom size is limited. Register today! List Price: $6,000 USD ($5,400 USD with Early Bird discount on or
before Oct. 1, 2009)
www.i360institute.com/beiprogram INCLUDES all 5 courses in this series
INCLUDES hotel accommodations at the Hilton Dubai Jumeirah

5. raining Series
The Courses
Course Five: Maintaining Breakthrough Process Optional Lean Six Sigma Green Belt Certification
Performance For 1 year from start of courses
For 1 year from start of courses
Specialist Tr
7‐8 February, 2010 ‐ Manufacturing Lean Six Sigma Green Belt certification is an option for participants in the
10‐11 February, 2010 – Services Implementing Business Excellence and Innovation Methods specialist
training series.
Even the most beneficial process improvements and innovations can
ods
whither away due to resistance or lack of process controls. Business
The five courses in this training series follow the Lean Six Sigma DMAIC
excellence and innovation experts help process owners and subject matter
p pp j
vation Metho
roadmap (Define – M
d (D fi Measure – A l
Analyze – I Improve – C t l) A
Control). As a result,
lt
experts put systems in place to ensure the improvements and innovations
students receive comprehensive instruction in how to properly define,
are sustained over time.
scope, lead and execute Performance Excellence projects using the DMAIC
cation Offered
methodology.
Course Description:
This two‐day course demonstrates how to continually monitor processes to
The training series also includes instruction on innovation techniques and
detect any changes in performance. You also learn techniques for keeping
change management tools, giving students an added edge to effectively
change management tools, giving students an added edge to effectively
ness Excellen & Innov
Lean Six Sigma Green Belt Certific
the process stable over the long term.
h bl h l
manage, support and motivate teams to achieve project goals.
Key Topics:
Why Choose Innovation 360 for Lean Six Sigma Certification?
• How to document the improved process and related performance
Lean Six Sigma Green Belts trained by Innovation 360 are more prepared to
expectations using control plans and capability studies.
tackle real‐world problems and lead Lean Six Sigma projects than Green
• How to design a control plan that keeps the process within performance
nce
Belts trained by other companies. Here's why:
limits.
a
• How to monitor process inputs to ensure optimal process output using
• Comprehensive Program ‐ Innovation 360 packs in more skills and
Statistical Process Control.
concepts than its toughest competitors. This intensive training translates
• How to use time‐based measurement techniques such as SPC to alert
to stronger, more competent practitioners.
process owners of potential problems.
• How to virtually eliminate process performance issues through the art of • Experienced Instructors ‐ Innovation 360 instructors average five years
mistake‐proofing. practical experience as Master Black Belts before ever teaching a class.
enting Busin
• How to use measure customer loyalty and increase innovation success This gives them the working knowledge to explain complex concepts in
using tools such as Net Promoter Score. real‐world terms.
• Robust Support ‐ Students have access to instructors in between
classroom sessions for project coaching and mentoring.
Participants in the Implementing
• Project Experience ‐ Project work is a critical component of training.
Business Excellence and Innovation
Innovation 360 s Lean Six Sigma Green Belts graduate with their first
Innovation 360's Lean Six Sigma Green Belts graduate with their first
Impleme
Methods training series stay FREE at project complete, giving them the real‐world skills they need to succeed.
the Hilton Dubai Jumeirah Resort • Unique Curriculum ‐ Innovation 360's coursework incorporates hands‐on
during each of the five courses simulations, exercises and practical application that keeps learning
included in the series! interesting and fun, and enhances comprehension and retention.

6. The Leader
raining Series
John W. Beemster
W Background and Certifications:
Background and Certifications:
Specialist Tr
Mr. Beemster has directed process
Lead Performance Excellence Consultant improvement and deployment initiatives
Lean Six Sigma Master Black Belt for global organizations in the IT storage,
telecommunications, automotive and oil industries. He
ods
John Beemster is a Lean Six Sigma Black Belt and a lead holds a B.S. in Industrial Engineering from the University of
g g y
vation Metho
business excellence and innovation consultant for
b i ll di i l f Maryland. Mr. Beemster is a Senior Member of the
Innovation 360. Since 1992, Mr. Beemster has devoted his American Society for Quality (ASQ), and is a Certified
cation Offered
career to helping organizations around the world leverage Quality Engineer, Quality Manager and Six Sigma Black Belt.
Lean, Six Sigma, strategic planning and creative problem‐
solving to reduce waste, improve quality and overcome Following is a partial list of organizations Mr. Beemster has
challenges. Mr. Beemster has advised such global
challenges Mr Beemster has advised such global
ness Excellen & Innov
Lean Six Sigma Green Belt Certific
assisted:
d
enterprises as Storage Technology Corporation, Cooper
Cameron, Magna International and the US Air Force. •Abu Dhabi Aircraft Technologies
•Abu Dhabi Commercial Bank
Mr. Beemster has logged more than 12,000 hours of •Blue Cross and Blue Shield
nce
“podium time,” teaching business leaders and employees •General Dynamics
•General Dynamics
a
the tenets of quality management, Six Sigma, Lean, and •HSBC Bank
other high‐demand skill sets necessary in today’s fast‐paced •Invitrogen
business climate. Mr. Beemster’s fresh and energetic •Master Card International
teaching style, coupled with his powerful grasp of advanced •Mubadala
topics, provides an enjoyable yet productive learning event. •Pacific Gas and Electric
enting Busin
•Seagate Technologies
•Sutter Health Medical Center
•Sun Microsystems
Impleme
Follow us on

7. The Schedule
raining Series
Specialist Tr
IMPLEMENTING BUSINESS IMPLEMENTING BUSINESS
EXCELLENCE EXCELLENCE
& INNOVATION METHODS & INNOVATION METHODS
Training Series Training Series
ods
vation Metho
FOR MANUFACTURING FOR SERVICE INDUSTRIES
cation Offered
Sun, 25 Oct ‐ Identifying Business Excellence and Wed, 28 Oct ‐ Identifying Business Excellence and
Mon, 26 Oct, 2009 Innovation Opportunities (Course 1) Thu, 29 Oct, 2009 Innovation Opportunities (Course 1)
Sun, 15 Nov ‐ Understanding and Documenting Process Wed, 18 Nov ‐ Understanding and Documenting Process
Mon, 16 Nov, 2009
M 16 N 2009 Performance (Course 2)
P f (C 2) Thu, 19, Nov, 2009
Th 19 N 2009 Performance (Course 2)
P f (C 2)
ness Excellen & Innov
Lean Six Sigma Green Belt Certific
Sun, 20 Dec ‐ Uncovering the Root Cause of Poor Process Tue, 15 Dec ‐ Uncovering the Root Cause of Poor Process
Tue, 22 Dec, 2009 Performance (Course 3) Thu, 17 Dec, 2009 Performance (Course 3)
Sun, 10 Jan ‐ Improving and Innovating Process Wed, 13 Jan ‐ Improving and Innovating Process
nce
Mon, 11 Jan, 2010
, , Performance (Course 4)
Performance (Course 4) Thu, 14 Jan, 2010
, , Performance (Course 4)
Performance (Course 4)
a
Sun, 7 Feb ‐ Maintaining Breakthrough Process Wed, 10 Feb ‐ Maintaining Breakthrough Process
Mon, 8 Feb, 2010 Performance (Course 5) Thu, 11 Feb, 2010 Performance (Course 5)
enting Busin
Impleme
Organization
Strategy Execution Leadership
Success

8. Implementing Business Excellence
& Innovation Methods Hilton Dubai Jumeirah Resort
Specialist Training Series
Dubai, UAE
Dubai UAE
Lean Six Sigma Green Belt Certification Offered For Manufacturing Industry: Starts 25 October, 2009
For Service Industries Starts 28 October, 2009
FIVE EASY WAYS TO REGISTER
Personal Information
Phone : 971 4 3197645
Phone : +971 4 3197645 Fax: 971 4 330 3365
Fax: +971 4 330 3365
Title First Family Job Title Email Mobile
Mail: Name Name
Innovation 360 Email: info@i360institute.com
P.O. Box: 506771 1st Delegate
Dubai, UAE
2nd Delegate
g
Web: www.i360institute.com
3rd Delegate
Package: Price: US$6,000 per Delegate
LSS GB Certification: US$750 4th Delegate
Discounts:
5th Delegate
Early Bird: Oct. 1, 09 Group: 3+ Delegates
10% OFF 10% OFF 6th Delegate
Payment should be received 2 weeks before start of class.
Cancellation: If customer cancels a training course Company: …………………………………………………………………………………………………………………
booking giving less than 30 working days notice, a Address: …………………………………………………………………………………………………………………..
cancellation fee is payable. The fee payable depends ………………………………………………………………………………………………………………………………….
on the notice period given, as follows: ………………………………………………………………………………………………………………………………….
No. of Employees on your site:
Cancellation period Fees payable
30 or more working days notice.
30 or more working days notice No cancellation fee payable. Any
No cancellation fee payable Any 0 49
0‐49 50 249
50‐249 250
250 ‐ 499 500 999
500‐999 1000+
fees already paid will be refunded.
21 to 29 working days notice. 50% of the course fee is payable. Certification:
15 or 20 working days notice. 75% of the course fee is payable. Students achieve certification after completing a project and passing the Lean Six Sigma Green
Less than 15 working days notice. Full course fee is payable. Belt exam. When you graduate, you will have both the skills and confidence you need to
succeed as a Lean Six Sigma Green Belt.