This webinar discusses chatbots and automation in the digital workplace. It will include demos of chatbots from FLEX AI and discussions of how they can help with processes like expenses and meetings. The webinar hosts will discuss challenges and opportunities of chatbots, how they work, and their governance. They will also cover how chatbots may impact intranets and digital workplaces in the future with capabilities like sentiment analysis and predictive functions. Attendees can ask questions at the end and will receive a recording of the webinar within 48 hours.

1. Webinar
Chatbots and
automation in the
digital workplace

2. We will try to answer
some questions during
the webinar, and a few
more at the end.
Both participating
companies will email
you the recording
within 48 hours (so you
won’t miss it!).
You can listen via your
computer or by dialling
the phone number in
the email you received
today.
Housekeeping

3. Your webinar hosts
Sam Marshall
Managing Director
@SamMarshall @martinneale
Nick Lloyd-Jenkins
CTO
@nlloyd
Martin Neale
CEO

4. About ClearBox
ClearBox Consulting is a specialist independent consultancy
that believes in making the workplace a better and more
productive experience.We understand technology, but we
approach it from the people side first.
Our goal is to help organisations collaborate and communicate
more effectively.We specialise in intranets and the wider digital
workplace, including internal social media, enterprise mobile
strategies and real-time collaboration tools.
Sam Marshall
Managing Director
@SamMarshall

5. About FLEX AI
FLEX is software developed by Microsoft Gold Partner, ICS
Solutions. Established in 1994, we have extensive experience
working on SharePoint and Office 365 projects. In 2014, we
launched the first edition of FLEX, an out-of-the-box digital
workplace.
November 2017, saw the launch of FLEX’s cutting edge AI
solutions. FLEX can now be purchased in one of three offerings;
FLEX Office User Adoption, FLEX EnterpriseAI Accelerator or
FLEX Intelligent DigitalWorkplace.
@martinneale
Martin Neale
CEO
ICS Solutions - 20+ Year of delivering Self Service

6. Poll
What is your experience
of using chatbots at
work?

7. Agenda
 Intro to bots
 What DW and Intranet managers
need to know
 Challenges & opportunities with bots
 Governance
 The Future of bots

8. The appeal of Chatbots
The digital workplace as a virtual PA
 Understanding what you really mean
 Anticipating what you need
 Natural Language
Best used for
 Quick commands in a chat app (Slack/Teams/Messenger/WeChat)
 Simplifying forms and options
 Mobile/tablet interfaces where space is limited
 Integrating between multiple systems

9. Chatbot Examples
FLEX AI live demo – The One Stop Bot
and how to find knowledge

10. Chatbot Examples
Trippeo – Expense claims Howdy – project status reports

11. How does a chatbot work?
MESSAGING PLATFORMUSER
MACHINE LEARNING BOT LOGIC
NATURAL LANGUAGE PROCESSING
INTEGRATION
AUTOMATION
DMB / DATA LAKE
API FROM PARTNERS
HUMAN INTERVENTION
Buzzwords
Conversational user interfaces, bots and the
digital workplace
 Conversational UI – Interactions
involving dialogue (rather than buttons,
menus etc.)
 Chatbot – a bot with a conversational UI
 Bot – any kind of automated agent (may
be triggered by an event rather than
chat)
 Artificial Intelligence (AI) – sometimes
used in bots for natural language
processing and machine learning
Bot
Framework
Bot
Framework
Cognitive
Services

12. Voice-driven assistants

13. What DW and Intranet
managers need to know

14. What you need to know
 Identifying use cases
 Setting them up
 How to do UX testing on a bot?
 Training, maintaining and enhancing the bot

15. Process Use Case Examples
 HR assistants
 Meeting and scheduling
 Expenses
 Form Filling
 People finder
 IT Helpdesk

16. Chatbot Examples
FLEX AI live demo – Process automation
use case demo’s

17. Challenges &
opportunities with Bots

18. Challenges & opportunities
Opportunities
 No user training needed
 No visual UI to design
 Hides back end complexity
 Surfaces multiple systems
Challenges
 Integration with other systems
 Managing bot sprawl
 Knowing what the options are
('signifiers')
 Content and content structuring

19. Knowing what the options are

20. Content structuring
• If your enterprise
search is poor, a
chatbot won’t fix it
• Ensure content owners
know how to maintain
answers
• Ensure bot owners
monitor questions and
update the rules
• Content needs to be
mobile-friendly Microsoft QnA maker editing

21. Integration with other systems
EXCHANGE
YAMMER
ONE DRIVE
DELVE
FLEX AI live demo – Integration and Automation with MS Teams
TEAMS
GROUPS
GROUPS
OFFICE 365
LICENCE
BUNDLE

22. Governance

23. Governance
 Who should own a bot strategy?
 One bot or many?
 Implications for HR, Facilities etc.
 Implications for IT

24. The Future

25. The Future
 Sentiment analysis
 Longer conversations
 Predictive analysis
 Additional Cognitive Services

26. Poll
Do you think chatbots
will improve intranets?

27. Q&A

28. SharePoint intranets in-a-box
10% off
SPRFlexWebinar
clearbox.co.uk
34 intranet products reviewed
430 pages
Immediate download
Our expert assessments of products
that transform SharePoint into a useful
and useable intranet.

29. FLEXWebinar offer
AUTOMATED MICROSOFT
CHATBOTS
FLEX AI combined with Microsoft
Cognitive Services enables you to rapidly
and affordably service your entire
organisations chatbot needs from a
single and scalable source. Whether
your looking to implement bots for your
customers, partners, employees or
citizens, FLEX AI can be quickly tuned to
your needs.
INTELLIGENT DIGITAL
WORKPLACE
FLEX AI Intelligent Digital Workplace
is an enterprise class, out-of-the-box
intranet solution. Users are
empowered to confidently self-serve
information and collaborate with
colleagues via AI chatbots, driving
universal user adoption.
AUTOMATED MICROSOFT
TEAMS & OFFICE 365
FLEX AI effortlessly drives user
adoption of Microsoft Teams and
Office 365 via artificial intelligence
chatbots. No longer are your users
confused about which Office 365
tool to use, instead they interact
with an AI chatbot that understands
their work, is trained in what they
need to do and capable of
executing it on their behalf.
FREE PRIVATE SKYPE DEMO FOR YOU AND YOUR TEAM
Select from one or more of the FLEX AI Offerings for your demo:
Email flex@ics.net to request your demo or organise a call to discuss.