1. 30381 Sigalo Street
Daveyton Ext. 2
Benoni, 1520
South Africa
082 765 9238
samhospitality@yahoo.co.za
www.samhospitality.wozaonline.co.za
Bartenders Short Programmes for Hotels, Bars, Lounges, etc
We are pleased to present our bartenders training programmes as follows:
PREPARE AND CLEAR AREAS FOR DRINKS SERVICE - 1 DAY PROGRAMME -
R750
This 1-day programme consists of the following:
 Preparing for service
 Bar Preparation Checklist
 Public Area Preparation Checklist
 Checking the equipment
 Restocking the bar
 Rotating stock
 Stock take
 Preparing garnishes
 Examples of garnishes
 Handling garnishes
 Glassware
 Glass storage
 Check environmental control systems
PROVIDE A DRINKS SERVICE FOR LICENCED PREMISES - 1 DAY PROGRAMME
R750
This 1 day programme consists of the following:
Introduction
Develop efficient and organised work habits
Customer relations
 A smile goes a long way!
 Service times

2.  Age limits
 Intoxicated persons
Inform Customers accurately about beverages available
 Suggestive selling
Drinks are promoted to customers at appropriate times
Order taking
Stocks and accompaniments for drink service
 Maintain stocks and accompaniments at appropriate levels
 Storing, arranging and rotating stocks and accompaniments
Dispensing drinks correctly with accompaniments
 Beer
 Bottled Beer
 Pouring bottled beer
 Draught beer
 Cider (draught and bottled)
 Wine by the glass
 Spirits
 Soft drinks
 Hot drinks
Handling waste
 Waste drinks
 Refuse and waste containers
 Maintaining customer service areas
CLEAN AND STORE GLASSWARE - 1 DAY PROGRAMME - R750
This 1 Day Programme consist of the following:
Using machinery and equipment
 Before using machines
 After Using Machines Or Equipment
 Cleaning Materials
 Disposing Of Waste or Dirty Water
 Cleaning the glassware
 Glasses
 Hand washing
 Machine washing
 Drying

3.  Ashtrays
Health, Safety and Hygiene Principles
 Storing glassware
 Glasses
 Ashtrays
Chipped Or Broken Glassware
 Disposing of broken glassware
 Dealing with unexpected situations
 Accidents Or Injury
 Work Area Obstructions
Equipment Failure
 Shortages Or Lack Of Equipment
 Meeting schedules and organisational requirements
PREPARE AND SERVE COCKTAILS - 1 DAY PROGRAMME - R750
This 1 day programme consists of:
Attending to customers without unnecessary delay
 Stages of intoxication
 Providing customers with accurate information on cocktails
 Promoting cocktails to customers
 Identifying customer requirements
 Preparing and serving cocktails
 Blend
 Shake and strain
 Stir and strain
 Build
 Spirit based cocktails
 Non alcoholic cocktails
 Measures
Using the correct equipment and accompaniments to serve cocktails
 Tips for successful cocktail mixing
 Disposables used in cocktail service
 Tips for preparing and serving cocktails

4. BARTENDER TRAINING - 5 DAY PROGRAMME - R3 750
DAY 1 & 2
Beverage Product Knowledge
 Basic Spirits
 Pouring Brands
 Other Spirits
 Vermouth
 Aperitifs
 Digestives
 Sherry/ Port
 Local/ Imported Liqueurs
 Beer/ Cider
 Alcohpops
 RTD’s
 Minerals/ Other Minerals/ Mixers
 Juices
 Cordials
 Mineral Water
 Syrup & Bitters
 Energy Drinks
DAY 3
Provide Customer Service
 Importance of the Customer
 Customer Service
 Greeting the customer
 Customer satisfaction and the company profitability
 Annoying Habits
 Anticipating the Guest Needs
 Confidentiality of Company and Guest Information
 Greeting of Customers
 Promoting Facilities and Services
 Guest Expectations
 Guest Reaction to Poor Customer Service
 Guidelines to Superior Guest Care
 Effective Communication
 Range of Guests
 Advantages of Complaints/ Customer feedback
 Referral of Customers/ Customer Complaints

5. DAY 4
Provide A Drink Service For Licensed Premises
 Providing a Table Drink Service
 Developing Efficient and Organised Working habits
 Customer Relations
 Service Times & Age Limits
 Informing Customers Accurately About Available Beverages/ Suggestive Selling
 Promoting Drinks to Customers at Appropriate Times
 Order Taking
 Stocks and accompaniments for Drink Service
 Dispensing Drinks Correctly With Accompaniments
 Stock Rotation
 Storage
 Maintaining Customer Service Areas
DAY 5
 Cocktails, Mocktails and Shooters!
Fun!!! Fun!!! Fun!!!