For 50 years, organizations have digitized our access to data, to content and to people. To truly transform how we work to drive performance, we must find patters of excellence in how we operate, how we sell and produce and federate these across the organization.
Digital Transformation in the PLM domain - distrib.pdf
CeBIT 2014 Keynote: Digital Transformation - finding patterns that drive performance
1. Sameer Patel, Senior Vice President & GM, Enterprise Social Collaboration Software, SAP
CeBIT 2014 Social Business Keynote: Digital Transformation
Finding Patterns that Accelerate Business Performance
2. We’re at a pivotal moment.
SAP invents the
ERP business
application
1972 2013
Number of
connected devices
reaches 15 billion
Today
Social inside and
outside the business
1981
First online
university course
offered
50 years of digital transformation completed.
First web browser
created
1990
3. * IDC, Aberdeen
** Mary Meeker’s Internet Trends, 2013
Mobile traffic as a
percentage of Internet
traffic is growing 1.5x per
year **
Amount of data stored is
doubling every 18
months *
1.3 billion people on
business and social
networks today
This was real.
4. …or did we simply digitize?
But was this digital transformation?
5. …why does the average
worker still spend
28% of their time
managing e-mail and
20% looking for internal
information/colleagues?
If we have digitally transformed
how we work.…
6. If we have digitally transformed
how we sell….
…why is it that
65% of a sales
rep’s
time is still not
spent selling?
7. …why do only 7%
of consumers say
that customer
service experiences
exceed
expectations?
If we have digitally transformed
how we serve customers…
Source: Echo 2012 Global Customer Service Barometer
8. …why does it still cost
$1,398 to create one
learning hour of
content?
If we have digitally transformed
how we learn.…
9. …then why do 43%
of companies still not
have complete
information on
suppliers?
If we have digitally transformed
how we procure….
Source: Aberdeen group “Measuring Performance While Mitigating Risk”
10. * Repeatability, Chris and James Allen, 2012
** What’s the Future of Business, Brian Solis, 2013
Digitizing was comprehensive but
transformation was spotty.
New growth initiatives – organic or by acquisition – have success rates
of only about 20-25%*
And over 40% of companies that were at the top of the Fortune 500 in 2000
were no longer there in 2010 **
Just 9% of global companies have been able to achieve more than a
modest level of sustained and profitable growth over the last decade *
Repeatability was missing.
11. Processes are ad hoc
Systems are fragmented
Data creates chaos
Companies are struggling to find their patterns
because….
….we simply copied the analog world
Expertise networks are disconnected
13. The critical questions
we must ask to find
patterns that
accelerate
performance.
To truly transform we need to look for and
institutionalize repeatable patterns.
Designed
for Me
Network-
aware
Flexible
Repeatable
Work
Patterns
19. Work Patterns is here. Today. From SAP.
12M+ SAP
Jam
subscribers +
Real time
HANA Cloud
Platform
Designed for
adoption -
Function-first,
Social-
second
Centered
around you –
in your apps,
devices and
networks
Industry
focused - to
drive
competitive
advantage
You digitized data, process, and access to experts for 50 years.
Work Patterns now helps you transform. Start.
1972: Five former IBM employees start SAP to develop a standard application software for real-time data processing with its ERP system. Business applications for Finance, manufacturing, HR, Procurement, and CRM follow.1981: School of Management and Strategic Studies at the Western Behavioral Sciences Institute in La Jolla, California starts an online program1990: Written by Tim Berners-Lee and named “WorldWideWeb”
Companies have 3x higher operating margins than the ones with poor employee engagement
Source: Echo 2012 Global Customer Service BarometerAccording to Forrester, 67% of US organizations say that improving customer experiences is one of their top three priorities.According to Lee Resources, 80% of companies say that they deliver “superior” customer service. But only 8% of people say that those same companies deliver “superior” customer service.
Source: Aberdeen group “Measuring Performance While Mitigating Risk”
We only copied the analog world. For example, online learning management makes you learn in the same way, but in front of a computer. It was not improved upon.
Flexible = Extensible
Business example: Collaborative opportunity management.
We might have over-digitized in the cloud, and now need a cloud that lets you customize and “cheat” (i.e., HANA cloud concept)Extensible point can also be mentioned here.
“Me Web” = Work Patterns. For example, the five items that I care about come to me.
According to Ardent Partners, process automation can reduce procurement transaction costs by up to 75% and that benefit alone can justify the business case for network adoption.