Sai Srinivas has over 11 years of experience in payment investigations, including 7 years working with HSBC in the UK and 4 years with HBMU Malta Payments. He is seeking a midlevel management role to lead a team, enhance quality, and contribute to profits. He has received several awards for performance excellence from HSBC and has experience handling teams, monitoring quality and productivity, and providing training.

1. Bank Payments/Investigations Professional - Koka Sai Srinivas
Email: sai_sec2003@yahoo.com Phone: +91-040-27791136/9000610419
Seeking Midlevel Management Roles in HSBC
Snapshot
 Eleven years of experience in payment investigations 7 years with U.K. investigations and 4 years with
HBMU Malta Payments with HSBC.
Vision: Be a midlevel manager, lead a team, enhance the quality of payments/investigations process and
contribute to the bottom line profit of the process.
Mission
• Handle a team of customer service executives and monitor to achieve their goals.
• Check their quality of work in terms of quality and AHT.
• Give feedback to the executives for continuous improvement on the following:
Internal errors and external errors.
• Gauge their monthly performance and constantly motivate them to achieve the goals.
• Identify the skill gaps of executives and fill those gaps with imparting relevant training. Ensure the new
joinees learn the process knowledge within the stipulated timeframe.
Domain Knowledge:
 HBIB - Investigations process/UK Investigation Process
 Firm grip on concepts like money laundering, sanctions, OFFAC, FATF which is a part of financial
stream in banking.
 Investigations on the telegraphic transfers and GMG.
 Maintain a balance between quality and productivity.
 Dealt with Manual Payments (GWIS), Hexagon, PIB and IRM (Inward Remittances).
 Nostro and vostro reconciliation.
 MT 103, MT192, MT 202.
Key Achievements:
 Best performer award for March 2016 with HSBC.
 Awarded Superstar for outstanding performance for the month of September 2015 with HSBC.
 Awarded Superstar for outstanding performance for the month of August 2013 with HSBC.
 Awarded 100club semifinalist team for 2nd quarter 2013 played a key role for bagging the award with
HSBC.
 Received appreciations from Business Area for providing quick and spontaneous responses through
emails with HSBC.
 Closed transactions before cut off time in Malta region.
 Gave 99.98% accuracy for U.K. Investigation process and Malta Process.
Work History
SEC INDUSTRIES (P) LTD, HYDERABAD
PUBLIC RELATION OFFICER/RECRUTING OFFICER
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2. January 1999 to August 2005
SEC Industries (P) Ltd., deals with DRDL, ARDE, DARE, SPIC, RCI & BDL etc in manufacturing Air
frame sections launchers, and aluminium containers for different product missiles.
Job Description
• To Prepare and publish the in-house before the conference begins.
• To. Often confer with other top management officials to produce annual reports
On the Financial status of the firm.
• To improve the management and employee relations.and attending H R conferences and develop
recruitment strategies and identify sources of applicants to meet the staffing needs of the
organization.
• Instructs his/her staff how to make presentation newsletter or produce
Instructional and motivational videos in cooperation with labour relation
HSBC – HTS Technical Services August 2005 - Present
Senior Customer Service Executive -Non-voice
Process
Working in HBIB - Investigations process/HBMU Malta Payments
Deal with Payment Investigations which includes inward, outward and Internet payments.
Job Description
Payments Malta:
 Check forest conversion rates of Malta process.
 Handle payments pertaining to both individual and corporate accounts.
 Handle inward and outward remittances, Hexagon, GWIS, UIF, mails, repairs in various currencies.
 Involve in query handling and handled bank to bank remittances.
 Monitor queues to meet SLA’s on regular basis.
 Ensure that the level of performance is in line with established SLA’s for the process.
 High level of quality is maintained as this being a very critical process.
 Conduct 100 % audit check for the high value payment transfers.
 Determine the exchange rate of forex services by dialing to the treasury and then initiate the transfer.
 Perform quality checks in line with the business requirement and identify potential.
 Generate EOD reports based on the observed trends of all the transactions for the day and is sent to the
business clients.
Leadership/Initiative:
 Manage a team of 4-5 people in the absence of manager.
 Took initiative for generating IRM reports on day today and monthly basis
And Maintaining Hexagon, PIB, Manual payments UIF’S and IRM in Excel format on day to day basis.
Payment Investigations HSBC UK Process September 2005 –December 2012
 Handled different queues and Group Message Gateway.
 Sent empty 103, 202 messages via GMG through Lotus Notes.
 Handled beneficiary claims non receipt of funds.
 Segregated one queue to other queue for investigation to generate the work.
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3.  Handled Amends BCNR, ATM/Switch, Returns, Reconciliation and GMG (group message gateway) and C712
(inwards)
 Checked in FX calculator and we take the rates and book rates without calling treasury department.
 Called customers for the validation for the payments.
 Handled money laundering by making the clients comply with KYC.
Academic Profile
 Bachelor of Commerce from Osmania University, Hyderabad (1998).
 Higher Diploma in Software Engineering, APTECH completed in 2001.
 Master of Business Administration, Osmania University (H.R) 2010.
Technical Skills
• Operating System WIN 9X, UNIX, MS-DOS
• Packages MS-OFFICE, Photoshop, Visual Basic5.0
Other Details
DOB: 18th
June 1976
Marital Status: Married
Passport No: F7739753
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