4. Monthly Calls Trend
Month
Total Previous
pending
Complaints
Total No.
of New
Complaint
Complaint
s Solved
Complaints
Pending
Oct
11
46
40
17
Nov
17
53
43
27
Dec
27
54
75
6
100
80
60
40
20
6
17
40
27
75
43
0
Complaints pending
Complaints solved
Oct = Total Nov = Dec = Total
Call : 57 Total Call : Call : 81
70
4
5. Engineer Call Average In Oct 11
Engineer
Raghunath
Umesh
Ankit
Jogesh
Ashok
Dipesh
Ravindra
Suraj
Pratik Sir
Rakesh M
16
14
12
10
8
6
4
2
0
Oct.11
Total Calls Call Solved
Call
Assigned
Pending
8
7
1
9
6
3
14
13
1
1.5
0.5
1
1
1
0
5
2
3
3.5
1.5
2
1
0
1
1
1
0
13
8
5
Call Pending
Call Solved
5
6. Engineer Call Average In Nov 11
Engineer
20
Raghunath
Umesh
Ankit
Jogesh
Ashok
Dipesh
Ravindra
Suraj
Pratik Sir
Other
Nov.11
Total Calls
Assigned
15.5
11.5
10.5
6
7.5
18
0.5
3.5
6.5
1
Call
Solved
13.5
8.5
8.5
3
4.5
6
0.5
1.5
6.5
1
Call
Pending
2
3
2
3
3
12
0
2
0
0
15
10
5
Call Pending
Call Solved
0
6
7. Engineer Call Average In Dec 11
Engineer
Raghunath
Umesh
Ankit
Jogesh
Ashok
Dipesh
Ravindra
Pratik Sir
Other
Nov.11
Total Calls
Assigned
21
16.5
4.5
0
7.5
18.5
1.5
0
0
Call
Solved
21
16.5
4.5
0
7.5
12.5
1.5
0
0
Call
Pending
0
0
0
0
0
6
0
0
0
25
20
15
10
Call Pending
Call Solved
5
0
7
8. No. of Hours spend on project (Oct 11)
Company Name.
TOTAL
HRS
NTIPL
99
Azad Pipe
144
Shemaroo House
204
HUL-MP
77
HFS-Belapur
42
BLA-MP
120
Ducol Organics
77
Neoteric-Tardeo
48
CDP-Vasai
48
Core Proj
8
Core Wellness
8
Hetu Fasion
30
Selvel
35
Amount
in Rs.
0
250
200
59,418
9,95,056
150
0
19,755
204
100
32,240
0
144
50
0
75,038
99
120
77
77
42
48 48
8 8
0
30
5,965
16,060
40,563
12,562
within 60 hrs
within 120 hrs2
within 180 hrs
within 240 hrs
8
9. No. of Hours spend on project (Nov 11)
100
Company Name.
TOTAL
HRS
Amount
in Rs.
Shrimali & Comp
21
30,360
Ducol
32
1,15,780
35
8500
60
16
16,110
50
NTIPL
40
0
RR Shares
70
1,44,916
30
HUL-MP
24
24,510
20
Studio X
28
57,500
10
Windstone – Surendra Nagar
36
8100
0
NITON VALVE INDS
36
16753
Ultratech -Wada
90
0
AIREX LOGISTICS & EXPRESS
SERVICES
ABSTRACT DESIGN
CONSULTANTS
90
80
70
90
40
70
21
40
32 35
16
24 28
36 36
within 25 hrs
within 50 hrs
within 75 hrs
within 100 hrs
9
10. No. of Hours spend on project (Dec 11)
TOTAL
HRS
Amount
in Rs.
All Service (Res)-Bandra
42
70,850
AVH Chemicals
42
47,310
BLA Industries
104
46,550
BLA - Gadarwara
280
1,95,335
Brenntag Ingredient
91
1,42,557
Binani Industries
28
26,520
India Assistance
63
82,150
Correa Hotel
30
64,875
300
Company Name.
Smollan Services Pvt Ltd.
154
2,70,994
Electrowin
28
1,69,800
250
200
150
100
154
104
50
42 42
0
91
63
28
30
within 50 hrs
within 100 hrs
within 150 hrs
within 200 hrs
within 250 hrs2
within 300 hrs3
28
10
11. Top 10 Customer Name (Oct 11)
4.5
4
3.5
3
2.5
2
Atten. Call
4
3
3
3
2
2
2
2
2
2
1.5
1
Atten. Call
0.5
0
11
12. Top 10 Customer Name (Nov 11)
4.5
4
3.5
3
2.5
2
4
4
Atten. Call
4
3
3
3
3
3
3
2
1.5
1
0.5
Atten. Call
0
12
13. Top 10 Customer Name (Dec 11)
6
5
Atten. Call
5
4
3
2
3
3
3
3
2
2
2
2
2
Atten. Call
1
0
13
