Impel CRM customers can now place and manage phone orders more efficiently with the release of E-commerce Order Management mechanism in Impel.

1. PK4 Software Technologies For Details, Contact: Sahana Bose
#31, Kempapura, Hebbal Phone +91-80-3008-0000
Bangalore 560024, INDIA sahana@impelcrm.in
Phone +91-80-3008-0000
Fax +91-80-3008-2006
www.ImpelCRM.in
Impel Press Release
E-commerce Order Management mechanism
now in Impel CRM.
Fast-track your order-to-cash process with Impel.
Bangalore, India, March 29th, 2012 -- Bangalore-based Software-as-a-Service (SaaS) CRM company,
PK4 Software Technologies, today announced the release of E-commerce Order Management
functionality in its flagship product, Impel CRM.
Impel CRM customers can
now place and manage
phone orders more
efficiently with the release of
E-commerce Order
Management mechanism in
Impel. The E-commerce
order management module
is integrated with Impel's
call center automation suite
to empower the call center representatives to easily place phone orders from Customers.
It is extremely handy and a major advantage to process and manage phone orders of customers. The
E-commerce Order Management functionality empowers the call-center representatives to perform this
with much ease and simplicity. Impel’s simple point-and-click interface also allows the representatives
to record the results of the call quicky and effeciently.
No longer will there be a disconnect between customers order requests, order creation and tracking
with Impel’s integrated Order Management. This also allows you to manage and maintain a customer

2. E-commerce Order Management in Impel Page 2
database, and makes it possible to accurately track every order and shipment from its receipt to
delivery.
Mr. Narasimhan (Kishore) Mandyam, CEO of PK4 Software said “We are giving our customers one more
way to make business easier and more efficient. Regardless of the type of business, the customer
support department always needs to be efficient, effective and fast”. “E-commerce Order Management
is an excellent component of Impel CRM’s support automation module that ensures every incoming
order request from customers is dealt with as quickly as possible. We have developed the functionality
businesses need, to not only streamline the order placing process but also to continually improve.” says
Mr. Mandyam.
About PK4.
PK4 is the SaaS CRM leader in India. Our flagship product, Impel CRM, helps companies put their
customers at the center of their business. Impel CRM helps sales and support executives spend more
time with customers and less on administrative work. Impel CRM helps companies increase revenues
and maximize profits by improving sales productivity, marketing efficiency and customer service. Impel
CRM is used by sales, marketing and customer service teams across a variety of industries ranging
from SMBs to large enterprises. PK4 offers a free 15 day trial of Impel. All you need to do is click on
the Free Trial button on www.impelcrm.in and start using Impel – now!
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