“While we grapple with driving excellence in digital marketing, our consumers are already in what we at Deloitte call the Post-Digital world. There are multiple trends that are driving change in the industry and they don’t naturally align with each other. This presentation will give an introduction to how Australian businesses can leap forward by running a series of controlled collisions between Social, Mobile, Analytics, Cloud and Cyber.”
21. Steven Hallam @sahallam
Successful digital businesses prioritise new
capabilities over old business models & treasure
customer relationships. #AdobeSymp
Deloitte Access Economics report released last year
We're only at the beginning of the "digital revolution"
Generation connected.
Mobile act 2 – more than veneeringNew paradigm
Analytics has become accessiblePersonalisation now being realisedWatson
Connected DevicesL’Oreal On Demand lipsticks
Social is not an added extraCrowd intelligenceBBC archive taggingSocial cohesion
Risk appetite
Controlled collision of mobile, social, cloud, analytics and cyberAny of these individual trends would be massive in their own right… we have 5 concurrentlyContent is the new blackAdobe can manage these collisions
C&A – Facebook integrationTwo key foundationsVisibility of stock across channelsOrder fulfilmnet across channelsIntention based replenishmentNordstrum – 20% revenue lift from out of stocksCasino Paris – Mobile ordering in store
New interaction paradigm?Nest ThermometerMYOGoogle glassTesla
PassionsCrowd intelligencePower of Pull
Unknown unknownsGoogle search… Tell me all the things I need to know that I don’t even know the question
How incumbents respond
They invest in new capabilities over old business modelsThey treasure their customer relationshipsThey have become fast and agile They know their true competitors They invest in talent
Giffgaff is Scottish for mutual givingGiffgaff has a manifesto… Social service… most queries answered within 90 seconds.No retail. No call centre.Owned by Telefonica / O2
Omnichannel customers are3.5 times more profitableExperience driven commerceAdobe and ATGPartnership200,000 SKUsClick & collect in all stores40% increase in sales in FY1224% of revenues via digitalRevenue 9.5bn Euros in 2012/13