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Webinar 8 Patient Engagement using Patient Portal | DigiDMS.com
- 6. Patient Portal Benefits Patient Care and Provider Workflow EHR * PM * Patient Portal * Direct Messaging * Secure Healthcare Messaging Getting Patients Registered •Distributing fliers, •Posting materials about the portal in their clinics, •Providing talking points for front-office staff to encourage patient registration and use Sample Talking Points for Providers Do you use e‐mail? The portal is just a secure e‐mail system that we can use to communicate. You can send me a message and it goes right into your chart, so I have all of your information at hand when I read it and respond. If you use it and don’t like it, you don’t have to continue to use it. Just let us know. It’s really very easy to use. If you use the Internet, you’ll most likely find the portal helpful and easy to navigate. It is particularly persuasive when providers encourage patients to use the portal because patients trust providers and value their opinions. One provider says he reinforces a patient’s use of the portal by closing all messages with “Thanks for using the portal.” Some patients were concerned that Patient Portal would send them spam. When providers and staff tell patients about the portal, they assure them that the portal will only be used to respond to the patient’s message and to share important health information such as the clinical summaries. They also explain how to prevent messages from going into the spam folder.
- 7. Patient Portal Benefits Patient Portal Implementation Experienced EHR * PM * Patient Portal * Direct Messaging * Secure Healthcare Messaging Providers experienced: •Patients use the secure messaging appropriately, asking clear and pointed questions, with very few exceptions, and e‐mail volume was not problematic •Found themselves wishing more patients would use the portal for things such as medication refill requests •It takes providers and staff less time to respond to e-mails than to process incoming calls and route them •Appreciation of efficient communication and reduction of “phone tag” that often results in delays and miscommunication •Messages are in patients’ own words and not subject to others interpretation, biases, or attention to detail •Advise that it is important to set expectations with patients, explaining what kind of questions are appropriate and how and when providers will use the messaging; for example, “I’ll be sending your test results on the portal in 2-3 days” Patients experienced: •They appreciate the direct communication with providers •They appreciate the ability to ask questions in-between visits and convenience of requesting medication and referrals online •Some patients have told them they selected PHMG (and “fired” their other providers) in part because of the availability of the portal
- 8. EHR * PM * Patient Portal * Direct Messaging * Secure Healthcare Messaging myPersonalChart Patient Portal Activate Portal Account from DigiDMS EHR Patient Chart Edit Demographics
- 12. EHR * PM * Patient Portal * Direct Messaging * Secure Healthcare Messaging myPersonalChart Patient Portal patient view of Active Problems Patient can ‐ Mark problems as Inactive, Resolved ‐ Add New Active Problems ‐ Open Patient Education Material ‐ Verify source of Information
- 13. EHR * PM * Patient Portal * Direct Messaging * Secure Healthcare Messaging myPersonalChart Patient Portal patient view of Messages Patient can ‐ Read Message ‐ Reply/ Forward ‐ New Message ‐ Appointment ‐ Refill ‐ General
- 21. EHR * PM * Patient Portal * Direct Messaging * Secure Healthcare Messaging DigiDMS EHR – Physician View Which Data to Share and How Share PHR Send Patient Portal Encounter Note Clinical Summary Send to Patient Portal Patient Chart Documents Select Documents Send Patient Portal Patient Education Send Patient Portal Patient Screening Module Generate List of Patients send Patient Portal
- 22. EHR * PM * Patient Portal * Direct Messaging * Secure Healthcare Messaging DigiDMS EHR – Physician View How to Review Data Received from Patient Portal Messaging Inbox Direct Messages * Web Messages
- 23. EHR * PM * Patient Portal * Direct Messaging * Secure Healthcare Messaging DigiDMS EHR – Physician View How to Review Data Received from Patient Portal Messaging Inbox Direct Messages * Web Messages
- 24. EHR * PM * Patient Portal * Direct Messaging * Secure Healthcare Messaging DigiDMS EHR – Physician View How to Review Data Received from Patient Portal Messaging Inbox Direct Messages * Web Messages View & Import