Dr. Lone Jespersen of Cultivate Food Safety discusses the risks of functional silos, the maturity scale of food safety, and how food manufacturers can improve communications, safety, and quality KPIs.
Key takeaways include:
• Ways of using measures and KPIs to minimize silos
• Where functional silos typically exist and why
• How cultural maturity impacts output, compliance, and reduces risk
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Reduce Food Safety Risk by Eliminating Silos
1. Beyond Compliance
Webinar & Podcast Series for Process Manufacturers
How to Reduce Food Safety Risk
by Eliminating Silos
Lone Jespersen, Ph.D.
Founder & Principal
3. BEYOND COMPLIANCE
Meet the Speaker
Lone Jespersen, Ph.D.
Founder & Principal, Cultivate SA
Lone Jespersen is published author, speaker, and the principal and founder of Cultivate SA, a
Swiss-based organization dedicated to help organizations in the global supply chain make safe,
great tasting food through cultural effectiveness.
Lone has worked with improving food safety through organizational culture improvements for 18
years since she started at Maple Leaf Foods in 2004. Lone chaired the Global Food Safety
Initiative (GFSI) technical working group “A Culture of Food Safety”, chaired, the International
Association of Food Protection (IAFP) professional development group “Food Safety Culture”, and
currently the technical author on the BSI PAS320 “Practical Guide to Food Safety Culture.” Lone
holds a Ph.D. in Culture Enabled Food Safety from the University of Guelph, Canada and a Master
in Mechanical Engineering from Syd Dansk University, Denmark. Lone serves as director on the
IFPTI board and the STOP Foodborne Illness board.
5. An effective culture is one that promotes behaviors needed to
successfully execute the organisations strategy and achieve its
goals.
Source: Kotter, J. P. H., James L. (1992). Corporate culture and performance: The Free Press.
Average Increase in Key Financial Indicators Based on Culture Investments
(n=24)
6. Source:.” Can Cultural Attributes Predict Food Safety Performance?” Jespersen, L., & Edwards, A. M, Food Research International.
Functional Perception of Food Safety Maturity
23%
Food safety
professionals
estimate their food
safety maturity as
than their manufacturing
& support staff
colleagues
(n=3,875 plants)
more
mature
7. Span of Control & Food Safety
Source:.” Can Cultural Attributes Predict Food Safety Performance?” Jespersen, L., & Edwards, A. M, Food Research International.
Leaders &
executives estimate their
food safety as
than their supervisor
colleagues
(n= 3,875)
36% more
mature
8. Knowledge of food safety risks
Source: Cultivate global poll, 2021, n=524
Of the 10 most senior
leaders
the food safety risks of
their company
(n= 524)
48% know
15. BEYOND COMPLIANCE
FSQA Cultural Assumptions
Value: Everybody is responsible for food safety
CEO Operations Finance Sales
Product
Development
Listen and
speak when
asked
Make product
as specified
Not directly
involved
Connect
FSQA and
customer
FSQA will let us
know
19. BEYOND COMPLIANCE
Defining Behaviors
Source: “Unlock Behavior Unleash Profits” Braksick, 2007; “Theory of Planned Behavior/Reasoned Action”, Ajzen and Fishbein, 1991
1) Observable
Every time we connect with our
customer, I review the KAMs
FSQA feedback because…
2) Has a time factor
3) Reason/why?
… I have to OR
… I control that the food is safe
20. BEYOND COMPLIANCE
Defining Food Safety Risks
FOOD SAFETY RISK ANALYSIS
Severity Likelihood
1. Fatality A. Common occurrence
2. Serious Illness B. Known to occur
3. Product recall C. Could occur
4. Customer Complaint D. Not expected to occur
5. Insignificant E. Practically Impossible
21. BEYOND COMPLIANCE
Connect Food Safety Risks and Behaviors
FOOD SAFETY RISK ANALYSIS
Severity Likelihood
1. Fatality A. Common occurrence
2. Serious Illness B. Known to occur
3. Product recall C. Could occur
4. Customer Complaint D. Not expected to occur
5. Insignificant E. Practically Impossible
Every time we connect with our customer, I review the KAMs FSQA feedback because…
… I have to
… I control that the food is safe
26. • Partnership with Cultivate SA and
Intertek Alchemy
• Unique Training Tools
• Introduction to Food Safety
Culture
• Fundamentals of Successful
Food Safety Culture
• Case Study
• Food Safety Culture Gauge and
Custom Tool Recommendations
Scan for early access and a
chance to win a complimentary
course on ZosiLearning.com
Food Safety Culture Training
For Your Culture Champions
28. BEYOND COMPLIANCE
FSQA Cultural Actions
Value: Everybody is responsible for food safety
CEO Operations Finance Sales
Product
Development
Workout
Sessions
Supervisor
Coaching
Risk
Assessment
Internal
Communication
Risk
Management
29. BEYOND COMPLIANCE
Cultivate Functional Food Safety Assumptions
1. Defining specific functional food safety
responsibilities and behaviors
2. Schedule 1:1’s discussions with
functional leaders
3. Ask each functional leader to discuss
with team and bring revisions back
4. Act as “expectation agreement”
between function and FSQA
30. ‘Doing the right thing
isn’t always easy but
it is always right!’
31. Questions?
Lone Jespersen, Ph.D.
Founder & Principal
Cultivate SA
Mary, Sausage Packer
Ben and Tara, Shippers
Jenny, Hot Counter
Wayne, EVP, Sales and Marketing
How to Reduce Food Safety Risk
by Eliminating Silos
32. More Resources at www.safetychain.com
White Papers & Surveys
Webinars & Videos
Product & Partner Info
Solution Consultation
BEYOND COMPLIANCE
Learning More:
SafetyChain Content Library
www.safetychain.com/content-downloads
More on Cultivate:
www.cultivatefoodsafety.com
Lone Jespersen, Ph.D.
p: +41 79 246 0807
e: lone@cultivatefoodsafety.com