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OHS Role in Cultivating Safe and Healthy
Workplaces
Psychological Health and
Safety In The Workplace
Newman Psychological and Consulting Services, 2014
Preventing Bullying From Taking
Root In Your Organization
Newman Psychological and Consulting Services, 2014
The Mind of A Bully
Newman Psychological and Consulting Services, 2014
The Mind of A Target
Newman Psychological and Consulting Services, 2014
Why do Targets get Hurt?
Newman Psychological and Consulting Services, 2014
Bystander Stress
Newman Psychological and Consulting Services, 2014
Upstander
Newman Psychological and Consulting Services, 2014
Vision
“The vision for a psychologically healthy and
safe workplace is one that actively works to
prevent harm to worker psychological health,
including in negligent, reckless, or intentional
ways, and promotes psychological wellbeing”.
p.1
Newman Psychological and Consulting Services, 2014
Zero Psychological Harm
Commitments
1. Psychological harm to any individual
is unacceptable.
Newman Psychological and Consulting Services, 2014
Zero Psychological Harm
Commitments
Newman Psychological and Consulting Services, 2014
2. No job is so urgent, so
important or so routine that
it cannot be done safely:“I
have no time for being nice”
Zero Psychological Harm
Commitments
Newman Psychological and Consulting Services, 2014
3. Safety is not separate from productivity
and performance
“He’s a bit abrasive, but he gets the job done”
Zero Psychological Harm
Commitments
4. Psychological safety and health is not only an absolute
company, institutional, agency or business priority, it is
also a basic organizational value.
Newman Psychological and Consulting Services, 2014
5. Psychological safety and health is
part of our community responsibility
Newman Psychological and Consulting Services, 2014
Guiding Principles
Psychological health and safety is a shared responsibility
among all workplace stakeholders and commensurate
with the authority of the stakeholder;
The Standard is based upon a demonstrated and visible
commitment by senior management for the
development and sustainability of a psychologically
healthy and safe workplace. (p. 3)
Newman Psychological and Consulting Services, 2014
OHS Committees
“The organization must engage the OHS
Committee/worker representatives in
defining their involvement in the
Psychological Health and Safety Management
System.”
Newman Psychological and Consulting Services, 2014
Risk Mitigation
“The organization shall develop, implement, and maintain a
documented risk mitigation process that includes:
a) Hazard identification;
b) elimination of those hazards that can be eliminated;
c) assessment for level of risk for hazards that cannot be eliminated;
d) preventive and protective measures used to eliminate identified
hazards and control risks;
e) a priority process reflecting the size, nature and complexity, of
the hazard and risk, and, where possible respecting the traditional
hierarchy of risk control.” p. 8.
Newman Psychological and Consulting Services, 2014
Unhealthy and Unsafe Workplace
Behaviour Continuum
Newman Psychological and Consulting Services, 2014
Problematic Responses To
Unsafe or Unhealthy Workplace
Behaviour
1. Avoidance and Minimization Patterns
2. Tolerance Patterns
3. Exacerbating Patterns
4. Reward Patterns
Newman Psychological and Consulting Services, 2014
Avoidance, and Minimization
Patterns
Ignore and Avoid Responses
Fear of discussing the behaviour
Hide in the office
Dismiss and Minimize Responses
Nothing’s perfect, it’s pretty good
Feelings of discomfort that you can’t put your finger on.
Excuse Responses
Excuses get made for repeated inappropriate behaviour
Newman Psychological and Consulting Services, 2014
Tolerance Patterns
Inexperience Responses
Buddy-style Leadership
Feel incompetent to deal with it, don’t ask for help
Respond ineffectively when personally experiencing unsafe of
unhealthy behaviour.
Blaming Responses
It’s the target’s fault
Overwhelmed Responses
Someone above me should do something, I can’t.
Nothing I do works, so stop trying.
Newman Psychological and Consulting Services, 2014
Exacerbating Patterns
Distrust Responses
 Them versus Us thinking:
Elicits an intensification of unsafe and unhealthy behaviour—
can include retaliatory behaviour.
Passive Aggressive Responses
 Knows what is going on but resentfully allows things to
continue—”Serves them right”
Newman Psychological and Consulting Services, 2014
Reward Patterns
Expeditious Responses
Promote or shield someone who uses unsafe or unhealthy
behaviour to get job done
Lateral moves to relocate the problem
Newman Psychological and Consulting Services, 2014
Competence and Training
“The organization shall establish and sustain processes to:
a) determine expectations and minimum requirements of
workers and, in particular, those in leadership roles (e.g.,
supervisors, managers, worker representatives, union
leadership) to prevent psychological harm, promote
psychological health of workers and address problems
related to psychological health and safety; and
b) provide orientation and training to meet item a).” p. 12
Newman Psychological and Consulting Services, 2014
Coach, Assess, Address
“The organization should establish and sustain processes to:
a) provide accessible coaching and supports as required,
recognizing the potential complexities of psychological health
and safety situations, the unique needs of the individuals
affected, and the skills needed; and
b) assess and address competence of those in leadership roles
(with respect to preventing psychological harm, promoting
psychological health of workers and addressing problems
related to psychological health and safety).” p.12
Newman Psychological and Consulting Services, 2014
Mutually Respectful
Workplace
Newman Psychological and Consulting Services, 2014
Our Choice
Everything can be taken from (us) but one thing;
the last of the human freedoms-
to choose one’s attitude in any given set of
circumstances, to choose one’s own way.
Viktor Frankl
Newman Psychological and Consulting Services, 2014
Healthy and Safe Workplace
Behaviour Continuum
Newman Psychological and Consulting Services, 2014
Upstander Quote
Newman Psychological and Consulting Services, 2014
Thank You
You can contact Dr. Newman at
drj@drjennifernewman.com
Or
Telephone: 1-604-266-6920
Newman Psychological and Consulting Services, 2014
RESOURCES
To obtain a copy of the Psychological health and safety in
the workplace—Prevention, promotion and
guidance to stage implementation
Visit:
CSA Group: www.csagroup.org
Or call: 1-800-463-6727
Newman Psychological and Consulting Services, 2014

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Psychological health and safety in the workplace cupe

  • 1. OHS Role in Cultivating Safe and Healthy Workplaces Psychological Health and Safety In The Workplace Newman Psychological and Consulting Services, 2014
  • 2. Preventing Bullying From Taking Root In Your Organization Newman Psychological and Consulting Services, 2014
  • 3. The Mind of A Bully Newman Psychological and Consulting Services, 2014
  • 4. The Mind of A Target Newman Psychological and Consulting Services, 2014
  • 5. Why do Targets get Hurt? Newman Psychological and Consulting Services, 2014
  • 6. Bystander Stress Newman Psychological and Consulting Services, 2014
  • 7. Upstander Newman Psychological and Consulting Services, 2014
  • 8. Vision “The vision for a psychologically healthy and safe workplace is one that actively works to prevent harm to worker psychological health, including in negligent, reckless, or intentional ways, and promotes psychological wellbeing”. p.1 Newman Psychological and Consulting Services, 2014
  • 9. Zero Psychological Harm Commitments 1. Psychological harm to any individual is unacceptable. Newman Psychological and Consulting Services, 2014
  • 10. Zero Psychological Harm Commitments Newman Psychological and Consulting Services, 2014 2. No job is so urgent, so important or so routine that it cannot be done safely:“I have no time for being nice”
  • 11. Zero Psychological Harm Commitments Newman Psychological and Consulting Services, 2014 3. Safety is not separate from productivity and performance “He’s a bit abrasive, but he gets the job done”
  • 12. Zero Psychological Harm Commitments 4. Psychological safety and health is not only an absolute company, institutional, agency or business priority, it is also a basic organizational value. Newman Psychological and Consulting Services, 2014
  • 13. 5. Psychological safety and health is part of our community responsibility Newman Psychological and Consulting Services, 2014
  • 14. Guiding Principles Psychological health and safety is a shared responsibility among all workplace stakeholders and commensurate with the authority of the stakeholder; The Standard is based upon a demonstrated and visible commitment by senior management for the development and sustainability of a psychologically healthy and safe workplace. (p. 3) Newman Psychological and Consulting Services, 2014
  • 15. OHS Committees “The organization must engage the OHS Committee/worker representatives in defining their involvement in the Psychological Health and Safety Management System.” Newman Psychological and Consulting Services, 2014
  • 16. Risk Mitigation “The organization shall develop, implement, and maintain a documented risk mitigation process that includes: a) Hazard identification; b) elimination of those hazards that can be eliminated; c) assessment for level of risk for hazards that cannot be eliminated; d) preventive and protective measures used to eliminate identified hazards and control risks; e) a priority process reflecting the size, nature and complexity, of the hazard and risk, and, where possible respecting the traditional hierarchy of risk control.” p. 8. Newman Psychological and Consulting Services, 2014
  • 17. Unhealthy and Unsafe Workplace Behaviour Continuum Newman Psychological and Consulting Services, 2014
  • 18. Problematic Responses To Unsafe or Unhealthy Workplace Behaviour 1. Avoidance and Minimization Patterns 2. Tolerance Patterns 3. Exacerbating Patterns 4. Reward Patterns Newman Psychological and Consulting Services, 2014
  • 19. Avoidance, and Minimization Patterns Ignore and Avoid Responses Fear of discussing the behaviour Hide in the office Dismiss and Minimize Responses Nothing’s perfect, it’s pretty good Feelings of discomfort that you can’t put your finger on. Excuse Responses Excuses get made for repeated inappropriate behaviour Newman Psychological and Consulting Services, 2014
  • 20. Tolerance Patterns Inexperience Responses Buddy-style Leadership Feel incompetent to deal with it, don’t ask for help Respond ineffectively when personally experiencing unsafe of unhealthy behaviour. Blaming Responses It’s the target’s fault Overwhelmed Responses Someone above me should do something, I can’t. Nothing I do works, so stop trying. Newman Psychological and Consulting Services, 2014
  • 21. Exacerbating Patterns Distrust Responses  Them versus Us thinking: Elicits an intensification of unsafe and unhealthy behaviour— can include retaliatory behaviour. Passive Aggressive Responses  Knows what is going on but resentfully allows things to continue—”Serves them right” Newman Psychological and Consulting Services, 2014
  • 22. Reward Patterns Expeditious Responses Promote or shield someone who uses unsafe or unhealthy behaviour to get job done Lateral moves to relocate the problem Newman Psychological and Consulting Services, 2014
  • 23. Competence and Training “The organization shall establish and sustain processes to: a) determine expectations and minimum requirements of workers and, in particular, those in leadership roles (e.g., supervisors, managers, worker representatives, union leadership) to prevent psychological harm, promote psychological health of workers and address problems related to psychological health and safety; and b) provide orientation and training to meet item a).” p. 12 Newman Psychological and Consulting Services, 2014
  • 24. Coach, Assess, Address “The organization should establish and sustain processes to: a) provide accessible coaching and supports as required, recognizing the potential complexities of psychological health and safety situations, the unique needs of the individuals affected, and the skills needed; and b) assess and address competence of those in leadership roles (with respect to preventing psychological harm, promoting psychological health of workers and addressing problems related to psychological health and safety).” p.12 Newman Psychological and Consulting Services, 2014
  • 25. Mutually Respectful Workplace Newman Psychological and Consulting Services, 2014
  • 26. Our Choice Everything can be taken from (us) but one thing; the last of the human freedoms- to choose one’s attitude in any given set of circumstances, to choose one’s own way. Viktor Frankl Newman Psychological and Consulting Services, 2014
  • 27. Healthy and Safe Workplace Behaviour Continuum Newman Psychological and Consulting Services, 2014
  • 28. Upstander Quote Newman Psychological and Consulting Services, 2014
  • 29. Thank You You can contact Dr. Newman at drj@drjennifernewman.com Or Telephone: 1-604-266-6920 Newman Psychological and Consulting Services, 2014
  • 30. RESOURCES To obtain a copy of the Psychological health and safety in the workplace—Prevention, promotion and guidance to stage implementation Visit: CSA Group: www.csagroup.org Or call: 1-800-463-6727 Newman Psychological and Consulting Services, 2014

Editor's Notes

  1. Reference: Based on Steven Stosny--Emotionally abusive, angry and resentful thought pattern
  2. Group/Team Level Of System: Zero Harm is an aspiration that lends itself to talking about how we are together on a daily basis. This is the underlying value that supports our interactions as staff, supervisors and team members. Upstanders: It can help staff intervene in unsafe situations—they know they’ll be supported in saying “We don’t do that here”. Or “Give her a break”