WebSurfer Communication Nepal
Established in the year 2002, U.S based broadband and a largest internet service provider
Providing fixed wireless internet, wireless DSL across 55 districts
Also optical cable internet in towns like kathmandu, pokhara, birgunj, Dharan
Providing service to banks, insurance companies and business house
2. WebSurfer Communication Nepal
•Established in the year 2002, U.S based broadband and a largest
internet service provider
•Providing fixed wireless internet, wireless DSL across 55 districts
•Also optical cable internet in towns like kathmandu, pokhara,
birgunj, Dharan
•Providing service to banks, insurance companies and business
house
3. Data collection method
Primary source of information
• Interview
• Questionnaire
Secondary source of information
• Web information
4. Limitation of the Study
• Sample size selected may not be the true representative of the
company
• Deeper statistical technique in analyzing and interpreting
information are not used
• Personal opinion and their judgment may vary
5. Performance Evaluation
• Parameters for evaluating the employee performance
i. Punctuality
ii. Creativity
iii. Communication
iv. Personal habits:
6. Recommendation
• Reach consumers directly to solidify company reputation
• Improve, differentiate, and deliver new services to key customers
• Improve organizational decision making.
• Motivate the employees providing a better facility and reward system.
• Effective performance appraisal should be carried out by the organization
7. Conclusion
• The organization has been suffering from some of the
problems associated with performance of the employee
• Attention must be paid to improving the system in terms of
training and setting clear goals for the betterment of the
employees and the service in general.
• If employees are not performing at the required levels, good
service delivery will not be possible.
• The only way to determine whether they are performing at
required level is if the system produces accurate and valid
results.