1. Ryan Weeks
(732) 597-6515 • weeks.ryan@gmail.com
IT/Operations Manager
My primary objective is the application and advancement of my IT and Management skills with a
focus on building and maintaining a successful and efficient business. Display broad business
management and IT responsibilities including office and warehouse operations, network/software
development and maintenance, sales growth, and support. Working for a company that value’s self-
motivated, hard working employees and recognizes achievement is a must.
SKILLS:
 Overseeing daily operations, payroll, staffing, internal IT support, order workflow
management, inventory management, business models, CRM administration, business
analysis, policies, and procedures.
 Technical support, implementation/Training/Support of CRM/ERP/VoIP, Helpdesk, network
configuration/support, IT procedures, manage IT systems, web development, graphic design
 Creating and nurturing a balanced work environment that promotes team work,
communication at all levels, and rewards achievement.
CORE COMPETENCIES
• Windows Server/Desktop • HTML/JavaScript/CSS/SEO • Procedure/Process Analysis
• Mac/Linux/AS400 • ERP/CRM • Technical Support
• Adobe Suite/CorelDraw • TCP/IP Router/Firewall • Office/Warehouse Mgmnt
HIGHLIGHTED CAREER ACHIEVEMENTS
• Revenue Generation – After taking over operations for TheMagicTouch USA in 2008 sales rose
that year by 40%.
• Business Model – Created a sales/service 2 tier model that boosted customer confidence and
increased work flow efficiency at RGP Industries.
• Process Management – Changed the floor layout and created new procedures for the
Graphics Dept at Point Pleasant Distributors to help reduce errors, speed up production, and
implement safety standards.
PROFESSIONAL EXPERIENCE
Operations Manager Asst 11/09 - 05/11
Point Pleasant Distributors
• Management of business operations. Creation of custom KPI reports to sales/marketing
team. Product forecasting, ordering, maintenance. Oversight of personnel including
administrative, sales/marketing, warehouse and delivery. Work with union members to
ensure procedures are followed and appropriate demands are met. Implementation of
network security appliances and procedures. Product pricing and marketing.

2. Operations Manager 10/07 – 11/09
RGP Industries
• Management of business containing multiple entities. Project manager for VOIP, ERP, CRM
implementation. Data migration, user and file maintenance, dashboard creation, training for
Netsuite, OpenBravo, and SugarCRM services. Implementation of new procedures and cost
controls. Planning and coordination of overall business operation including sales model
development, personnel, workflow, product management, and marketing. Work with VP on
overall company strategy and goals. Recommended and implemented staffing changes.
Reorganize office and operation teams to maximize personnel contributions. Led a staff of 5-6,
including art directors, media buyers, account coordinators and billing.
IT Helpdesk Manager 08/05 – 10/07
Parkervision Inc.
• Wireless router end-user support. Testing of proprietary Wi-Fi technology for long-range
wireless connectivity. Beta firmware analysis and testing of new wireless feature sets.
Research and implementation of support ticket system (Heat). Internal IT management and
support of employees and offsite staff. Worked directly with IT manager on overall goals and
infrastructure changes. Research and implementation of employee support ticket system.
New user setup, hardware repair, network troubleshooting, and wireless network setup.
Systems Administrator 12/03 – 05/05
Americom Internet Technologies
• Server Administration (Windows/Linux), Customer technical support including email, dial-up
connections, web services, Web design and hosting. Server upgrades and maintenance,
Intrusion prevention, and overall network security.
EDUCATION
Bachelor of Science in IT Management, Hamilton College 2002
A+/Network+ Certification