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Content Strategy 101
What is web content?

•  Web content is the textual, visual or aural content
   that is encountered as part of user experience on
   websites.
So what is content
strategy?
So what is content
  strategy?
•  Definition: plans for the creation, delivery and
   governance of useful, usable content.
In other words…
•    What is the content?
•    Who is curating the content?
•    Where is it gonna go?
•    Who will maintain/update it?
•    How will it look?
•    The list goes on…
Why is content a
challenge?

•    We don’t value what content does for us
•    Content needs structure, process and attention
•    Content is massive, political and time-consuming
•    The web is not print
The design and back-end of your site should be
built around your content, not the other way
around.
Content Strategy is a combination of:
•  Journalism
•  PR
•  Marketing
•  Web-writing
•  Design
•  Content strategy isn’t only the governance of
   content on site.
•  It’s

• COMMUNICATION
    STRATEGY
Usability Tests
•  What works, and what doesn’t?
How many clicks does it take
to get to the center?
•  Don’t assume what your user/audience wants.
•  Usability tests aid the cause.
•  It’s what they want from you, not what you want for
   them.
Client Surveys

•    Questionnaire
•    What’s the issue with your site?
•    What do you want to change?
•    Representation of what clients need, on paper.
Content Inventory
•  A site map, sorta
•  Each and every page of your site organized
•  Spreadsheet or doc
Looks like this…
•  Pay close attention to grammar, details, broken
   links, etc.
•  What works, what doesn’t?
Information Architecture
•  Layout-wise, kinda the same thing as the content
   inventory
•  You’re organizing the new site.
•  Determines page count, the heirarchy and what
   each page will have exactly.
Clients vs Strategists
A Balancing Act
•  Client needs vs. audience needs
•  Mission statements, newsletters, anything with low
   page count.
•  Present good reason to shave those off
•  Ultimately, stakeholders have the last say, but
   always make suggestions.
•  The job is to determine what works and what
   doesn’t.
•  Before you know it, you have a functioning IA!
•  The guide and rubric for designers/developers
•  Next client!

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Content strategy 101

  • 2. What is web content? •  Web content is the textual, visual or aural content that is encountered as part of user experience on websites.
  • 3. So what is content strategy?
  • 4. So what is content strategy? •  Definition: plans for the creation, delivery and governance of useful, usable content.
  • 6. •  What is the content? •  Who is curating the content? •  Where is it gonna go? •  Who will maintain/update it? •  How will it look? •  The list goes on…
  • 7. Why is content a challenge? •  We don’t value what content does for us •  Content needs structure, process and attention •  Content is massive, political and time-consuming •  The web is not print
  • 8.
  • 9.
  • 10. The design and back-end of your site should be built around your content, not the other way around.
  • 11.
  • 12. Content Strategy is a combination of: •  Journalism •  PR •  Marketing •  Web-writing •  Design
  • 13. •  Content strategy isn’t only the governance of content on site.
  • 15. Usability Tests •  What works, and what doesn’t?
  • 16. How many clicks does it take to get to the center?
  • 17. •  Don’t assume what your user/audience wants. •  Usability tests aid the cause. •  It’s what they want from you, not what you want for them.
  • 18. Client Surveys •  Questionnaire •  What’s the issue with your site? •  What do you want to change? •  Representation of what clients need, on paper.
  • 19. Content Inventory •  A site map, sorta •  Each and every page of your site organized •  Spreadsheet or doc
  • 21.
  • 22. •  Pay close attention to grammar, details, broken links, etc. •  What works, what doesn’t?
  • 23. Information Architecture •  Layout-wise, kinda the same thing as the content inventory •  You’re organizing the new site. •  Determines page count, the heirarchy and what each page will have exactly.
  • 24.
  • 25. Clients vs Strategists A Balancing Act
  • 26. •  Client needs vs. audience needs •  Mission statements, newsletters, anything with low page count. •  Present good reason to shave those off •  Ultimately, stakeholders have the last say, but always make suggestions. •  The job is to determine what works and what doesn’t.
  • 27. •  Before you know it, you have a functioning IA! •  The guide and rubric for designers/developers