1. PBX Phone Etiquette That Each Company Should Know
Definitely, there's a long list of factors why a business should possess a business virtual PBX.
For one, possessing such a telephone makes it possible for consumers to conveniently inquire
about services or goods without having to travel far. Most customers love to ask questions via
telephone first before deciding on a deal. This is where your VoIP or Voice over Internet
Protocol is put to good use.
Your first communication with your callers would determine if they would be your consumers or
not. If they are happy, then they would be sure to return. But if they're unsatisfied or irritated,
there’s a small chance that they would be your customers. It is important then to know particular
basic telephone etiquettes in making use of your business PBX telephone system.
• Keep a calm voice.
Ensure to always maintain a calm voice. Callers are more appreciative of calm voices than strong
voices. They would feel more comfortable speaking to you. Your conversation with them would
run more smoothly.
• Speak clearly.
Say the words slowly and concisely. Make sure that your caller understands you. It would be
embarrassing if the callers still must ask you to repeat what you've said. This would irritate them
and more often than not anger them. It would be a shame in case you lost a customer just because
you did not speak clearly.
• Keep a smile when answering the phone.
It would not hurt to smile when answering the business telephone. Your callers wouldn't see your
smile, but that's beside the point. Putting on a smile would help give you a cheerful mood when
speaking to an individual on the phone. It's usually important to provide a positive aura anytime
you're conversing with somebody who can't see your non-verbal cues.
• Don’t take personal calls.
Your business telephone is for business purposes and not for personal calls. Don’t take up
business phone calls with your personal calls. Only take personal calls if it is an emergency or of
a great necessity. Make use of your VoIP for business purposes.
• Address your callers properly.
Keep in mind that you're employing a company phone. It's anticipated that you would be making

2. use of a certain degree of professionalism when taking a call. Address them with “sir” or
“ma’am”. When the caller is a known individual to the enterprise then it will be smart to call
them by their name. Adding their title, like doctor or attorney, is also recommended.
• Don’t hang up first.
Always let the caller hang up first. There are some times that your caller have already said their
“goodbyes” but later on would still keep talking to you. It would be a shame if you have already
hung up the phone when they are still trying to speak with you. This would insult your callers
greatly. Let your callers hang up first to make sure that they're done talking.
These easy telephone etiquettes would ensure that your callers will be satisfied with their calls. It
is important to make that first impression to them. It would establish a good and lasting
relationship between you and your clients. This would also provide you with your money’s
worth with your business telephone.