1. TOTAL QUALITY MANAGEMENT
By
Prof. Rushikesh V. Kolhe
Department of Civil Engineering
Sanjivani College of Engineering, Kopargaon
SPPU, Pune.
INTRODUCTION TO TQM

2.  Course Examination Scheme
• Insem Exam: 30 marks(1hr.)
• Endsem Exam: 70 marks(2.5hr)
 Course Teaching Scheme
• Theory: 3hrs/week
• Credits: 3
TQM & MIS (401 005)

3. 1. To understand the Quality in Construction.
2. Elaborate the concept of Total Quality Management
3. To apply TQM tools and techniques in civil engineering
4. To compare construction activities with Quality manual and
ISO 9001 principles
5. To describe management control & certifications in TQM
6. To develop a MIS for construction organization
COURSE OBJECTIVES

4. 1. An ability to understand the concept of Quality in day-to-day
life and business.
2. An ability to use Total Quality Management principles in
construction
3. Able to apply TQM tools and techniques in civil engineering
4. Able to compare construction activities with Quality manual
and ISO 9001 principles
5. Be capable for management control & certifications in TQM
6. An ability to develop a MIS for construction organization
COURSE OUTECOMES

5. TEXTBOOKS
Sr. No. Title of Book Authors Publication House
1 Total Quality Management
Dr. Gunmala Suri and
Dr. Puja Chhabra Sharma
Biztantra
2
Quality Control and Total
Quality Management
P.L.Jain Tata McGraw Hill Publ.
3
Total Engineering Quality
Management
Sunil Sharma Macmillan India Ltd.
4 Total Quality Management
Dr. S.Rajaram and
Dr. M. Sivakumar
Biztantra

6. REFERENCE BOOKS
Sr. No. Title of Book Authors Publication House
1 Juran’s Quality Handbook Juran Juran
2
Management Information
Systems
Gordon B. Davis,
Margrethe H. Olson
Tata McGraw Hill
Publ.
3 Total Project Management P.K.Joy Macmillan India Ltd.

7. Unit I
QUALITY IN CONSTRUCTION
Syllabus
a) Quality – Various definitions and interpretation, Importance
of quality on a project in the context of global challenges,
Factors affecting quality of construction, Reasons for poor
quality & measures to overcome, Contribution of various
Quality Gurus(Juran, Deming, Crossby, Ishikawa).
b) Evolution of TQM- QC, TQC, QA, QMS, TQM.

8. Unit II
TQM & SIX SIGMA
Syllabus
a) TQM – Necessity, advantages , 7QC tools, Quality Function
Deployment(QFD)
b) Six sigma – Importance, levels
c) Defects & it‘s classification in construction. Measures to
prevent and rectify defects

9. Unit III
ISO & QUALITY MANUAL
Syllabus
a) Study of ISO 9001 principles
b) Quality manual – Importance, contents, documentation.
Importance of check-lists in achieving quality. Typical
checklist for concreting activity, formwork activity, steel
reinforcement activity
c) Corrective and Preventive actions, Conformity and NC
reports.

10. Unit IV
MANAGEMENT CONTROL & CERTIFICATIONS
Syllabus
a) Benchmarking in TQM, Kaizen in TQM
b) Quality Circle
c) Categories of cost of Quality
d) CONQAS, CIDC-CQRA certifications

11. Unit V
Techniques in TQM Implementation and awards
Syllabus
a) 5 S techniques
b) Kaizen
c) Failure Mode Effect Analysis (FMEA)
d) Zero Defects
e) National & International quality awards- Rajeev Gandhi
Award, Jamuna lal Bajaj Award, Golden Peacock Award,
Deming Prize, Malcolm Baldrize award

12. Unit VI
MANAGEMENT INFORMATION SYSTEM
Syllabus
a) Introduction to Management Information systems (MIS)
Overview, Definition
b) MIS and decision support systems, Information resources,
Management subsystems of MIS
c) MIS based on management activity whether for operational
control, management control, strategic control
d) Study of an MIS for a construction organization associated
with building works

13. • Total Quality Management (TQM) is a concept created by W.
Edwards Deming
• Total Quality Management originated in 1950
• Continuous Improvement
• It is a combination of quality and management
• ISO 9001:2000 & Quality manual
• Management Information system.
INTRODUCTION TO TQM