CustomerServiceChap6

6 3 ,[object Object],[object Object],[object Object],Building and Maintaining Relationships Customer Service and Behavior Learning Objectives McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved.

Learning Objectives , continued ,[object Object],[object Object]

Behavior Styles Defined ,[object Object],[object Object]

Identifying Behavior Styles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Four Behavioral Styles ,[object Object],[object Object],[object Object]

Communicating with the Styles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Communicating with the Styles , continued ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Building Stronger Relationships ,[object Object],[object Object],[object Object],[object Object],[object Object]

Building Stronger Relationships ,[object Object],[object Object],[object Object],[object Object]

Strategies for Responding to Problems, Fig. 6.3

Strategies for Responding to Problems, continued

CustomerServiceChap6

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CustomerServiceChap6