CustomerServiceChap4

4 2 ,[object Object],[object Object],[object Object],Skills for Success Nonverbal Communication Skills Learning Objectives McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved.

Learning Objectives , continued: ,[object Object],[object Object],[object Object],[object Object]

Nonverbal Communication ,[object Object],[object Object]

Feelings : How they are communicated ,[object Object],[object Object],[object Object],[object Object]

Categories of Nonverbal Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Types of Body Language ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Environmental Cues ,[object Object],[object Object],[object Object]

The Role of Gender in Nonverbal Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Impact of Culture on Nonverbal Communication ,[object Object],[object Object],[object Object]

Unproductive Behaviors ,[object Object],[object Object],[object Object],[object Object],[object Object]

Unproductive Behaviors , continued ,[object Object],[object Object],[object Object],[object Object]

Improving Nonverbal Communication ,[object Object],[object Object],[object Object],[object Object],[object Object]

Providing Customer-focused Behavior ,[object Object],[object Object],[object Object],[object Object],[object Object]

Providing Customer-focused Behavior , continued ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Courtesy? Is it Important ? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Courtesy? Why ? ,[object Object],[object Object],[object Object],[object Object]

Communication of Feelings, Fig. 4.1

Work It Out 4.1 Facial Expressions

CustomerServiceChap4

Recommended

Recommended

More Related Content

What's hot

What's hot (13)

Similar to CustomerServiceChap4

Similar to CustomerServiceChap4 (20)

Recently uploaded

Recently uploaded (20)

CustomerServiceChap4