1. Design in the News
Assignment: analyse today’s news
from a design viewpoint

3. Issues
1. A clear (though inaccurate) increase of cases after a
crackdown, thus cheating may not have changed –
‘enforcement stepped up’
2. Design of coupons is flawed: relies on good will of user
to tear tabs. This design tempts, almost encourages
cheating
3. Technology solutions proposed (electronic parking
systems)
4. User quoted: “if you can afford to pay for a car and
maintain it, you shouldn’t be scrimping on a few dollars
of parking fees”

4. http://www.hdb.gov.sg/fi10/fi10327p.nsf/w/CarPark1HowToDisplayCoupon?OpenDocument

5. http://www.channelnewsasia.com/news/singapore/more-caught-tampering-with-parking-coupo/646196.html

6. Design Insights
1. How you measure matters and can give an
erroneous impression of change of behaviour
2. Design should target errors and
‘temptations’, preventing or discouraging cheating
3. Very often people use “more technology to solve
bad design”
4. As in smartphone apps, users are willing to spend
big money in products but less willing to pay little
money in associated services

7. Design Proposals