The document discusses various types and sources of change, as well as models for managing change. It describes incremental versus radical change, rational versus emotional drivers of change, and a model involving urgency, vision, communication, empowerment, wins, and cultural change. The document also mentions partnership, selling a new paradigm, feedback, momentum, and letting go of assumptions in managing change.

1. change

2. change agency

3. change resistance

4. comfort inertia habit shame fear ignorance

5. change sources

6. change types radical incremental react anticipate

8. change types rational emotional

9. change types rational emotional

10. change types rational emotional