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The role of the public libraries in the community and local economy udl, april 2016

Presentation for the Advocacy workshop at PL2020 in Brussels april 2016

The role of the public libraries in the community and local economy udl, april 2016

  1. 1. To which problems in society is your library the answer?
  2. 2. Mobility.. Hyper connectivity Rolf Hapel Citizens Services and Libraries Aarhus Denmark
  3. 3. New citizens The “new elderly" Demography Rolf Hapel Citizens' Services and Libraries Aarhus Denmark
  4. 4. The social excluded.. Polarisation? 40 % of the labour force has no vocational education 20 % of youth does not get education beyond secondary school 15 – 20 % of population are illiterate Larger gap between information strong and information weak citizens? Rolf Hapel Citizens' Services and Libraries Aarhus Denmark
  5. 5. Urbanization.. Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  6. 6. The hyper complex society Power disappearing from the elected politicians? Decisions seldom get the intended effects Formal opportunities for democratic influence increased locally – but what about the experience of influence? The nearby democracy: Influence on own life Local democracy 1 Rolf Hapel Citizens' Services and Libraries Aarhus Denmark
  7. 7. Zapper-culture – short span of attention Regime of the grey-bearded ”Democracy is for loosers..?” Global media orientation From members to consumers Local democracy 2 Local member driven associations.. Local democracy – in need of reinvention? - heading for a quiet death? Rolf Hapel Citizens' Services and Libraries Aarhus Denmark
  8. 8. ..but here are four important tendencies for libraries to tap into: 1. Digitization 2. Citizen and user involvement – local democracy and co-creation 3. Integration of new citizens 4. The innovation agenda Rolf Hapel Citizens' Services and Libraries Aarhus Denmark
  9. 9. National IT and Digitization Strategies Rolf Hapel Citizens' Services and Libraries Aarhus Denmark
  10. 10. The public sector is forgetting the citizens Berl. 10.09.12 Even a change of physician is pure chaos Pol. 26.07.13 When the arrogance runs free Pol. 7.02.14 Rolf Hapel Citizens' Services and Libraries Aarhus Denmark
  11. 11. Der er ingen kvik-fix The biggest enlightenment project in recent times..
  12. 12. ‘..synergy between Citizens Services and Libraries must be exploited’ - City Council Aarhus 2005 Rolf Hapel Citizens' Services and Libraries Aarhus Denmark Local policy
  13. 13. A culture of service – for everyone Mutual obligation on provision of public information Sharing of knowledge on digital Services Teaching people to use public digital self service The need for a decentralised physical service structure = the public libraries Therefore Citizens Services and Libraries Rolf Hapel Citizens' Services and Libraries Aarhus Denmark
  14. 14. Partnerships
  15. 15. Communication Campains Multi medial Syndication Analog - digital Posters Web sites Magazines Programs Rolf Hapel Citizens' Services and Libraries Aarhus Denmark
  16. 16. More than 90 % of Danish libraries offer Citizens Services
  17. 17. Rolf Hapel Citizens' Services and Libraries Aarhus Denmark
  18. 18. -Citizens cooperation -User driven innovation -Co-production -Co-creation Sherry Arnstein, 1969 Rolf Hapel Citizens' Services and Libraries Aarhus Denmark
  19. 19. A new mindset.. ‘We are practicing a new attitude towards cooperation with the citizens - turning the relation up side down. Because, come to think of it, is the citizens that involves us in their city, not the other way around. It is the ideas and wishes of the citizens that must be the starting point and our role is to help, where we can!’ Leader of park and leisure services in Aarhus
  20. 20. Citizens meetings
  21. 21. User meetings Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  22. 22. Lectures
  23. 23. Seminars
  24. 24. Focus groups
  25. 25. Master Classes
  26. 26. World Café 3-4 consecutive rounds of discussion A new question posed at each round Participants change – the host of the table stays an picks up the essence
  27. 27. Photo typing
  28. 28. Lead Users Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
  29. 29. User driven design Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
  30. 30. Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
  31. 31. User driven design Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark Children’s lab: Workshops with children btw 9-14 prototyping a library. The results were used as part of the competition programme for UMSA
  32. 32. Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
  33. 33. Download: www.designthinkingforlibraries.com
  34. 34. Only a small percentage of total loans to citizens of different ethnic background than Danish is made up of materials in the original languages (17% in Aarhus) Bilingual children use libraries as community center Young bilinguals uses magazines, music, video and print materials more or less like the Danish youth The group of refugees / immigrants as a whole are more frequent users of the libraries than Danes and use Internet options more than Danes Library useage
  35. 35. LOKALARKIV UNGE MØDE- LOKALER ANALOGE MEDIER SUNDHEDS- RÅDGIVNING & VEJLEDNING BORGERSERVICE LÆRINGS-CENTER SPØRGSMÅL OG SVAR SELVBETJENING LEKTIE- HJÆLP MEDBORGERCENTER NETADGANGECAFÉ STUDIESTØTTEJOBHJØRNET SHOP LEGBØRN/FORDEMINDSTE UDSTILLINGER FORBRUGERINFO NATURGUIDE KULTURELLEPROGRAMMER & FAMILIER STILLE- OMRÅDE AVISLÆSESAL/NYHEDSCENTER FOR BESØGENDE Partner- skaber LÆSE TRÆ- NING Medborgercenteret – en ”Mash-up” Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
  36. 36. Staff
  37. 37. Parent and children
  38. 38. Learning activities
  39. 39. Debates
  40. 40. Mind Storm
  41. 41. The cultural meeting
  42. 42. The healthy life
  43. 43. The healthy and funny life
  44. 44. Concentration
  45. 45. Urban performance depends not only on the city’s hard infrastructure - physical capital - but also and increasingly so, on the availability and quality of knowledge, communication and social infrastructure - human and social capital. ”Smart Cities in Europe”, Caragliu, m.fl., Amsterdam Free University, 2009 Smart Cities
  46. 46. Hackerspaces Makerspaces Fablabs Dele lokaler – redskaber – viden Skabe ideer – projekter - netværk Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
  47. 47. ..hackathons.. Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
  48. 48. ..hacker labs.. Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
  49. 49. Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
  50. 50. ..Folke lab.. Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
  51. 51. Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
  52. 52. Tech Lab Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
  53. 53. Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
  54. 54. Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
  55. 55. Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
  56. 56. Børnelab
  57. 57. Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
  58. 58. Maker Space
  59. 59. Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
  60. 60. Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
  61. 61. Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
  62. 62. Interaction Distance Short term Long termSponsorships Short duration Donations, gifts Volunteers as consultants Advocacy campains Co-production R & D Business development projects Branding Sponsorships Long duration Networks, clubs Innovation in hybrid organisations Dialogue on services Partnership strategy
  63. 63. Aarhus Movie Workshop Architecural School Card Club Pokemon Causes that Connects Childrens Culture House Chess House Aarhus Classical Listeners Club Danish Author Association Danish Council for revival Genealogical Association People’s University Promenade Orchestra Save the Children Youth Song Power Students Councils Legal Advice Wild About Words Write Your Life’s Story ..and many more! 70+ partnerships
  64. 64. Be present in local and national strategies and policies – and tell about the libraries role in fulfilling them Show the potential of the library as an instrument for politically defined efforts - by: - being venue for the living debate in the local society - inviting the civic society in – let the users loose! - making partnerships – drop the library mono-culture - co-creating and co-producíng samskabe – bringing the users knowledge into play - thinking value-chains and new formats in services - Creating space for transformation in the physical library: Proto-typing, fabLabs, hacker spaces, urban offices etc. WHAT WE HAVE LEARNED:
  65. 65. Reinvent the library new ways of professionalism new products new alliances new ways of funding Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark

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