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The Future of Work: Adopting New Technologies and Adapting to Change

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Robert Half surveyed more than 1,200 managers in 5 fields to find out how they think technology will transform the workplace and jobs in their profession. Here are highlights from the research.

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The Future of Work: Adopting New Technologies and Adapting to Change

  1. 1. © 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.© 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
  2. 2. © 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.© 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. Robert Half surveyed more than 1,200 managers in 5 fields to find out how they think technology will transform the workplace and jobs in their profession. Here’s what they shared … Advertising and Marketing Human ResourcesTechnology LegalAccounting and Finance
  3. 3. © 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.© 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. 2* 1* 3 Enhanced productivity Freed up time to focus on higher-value or more strategic work Helped staff expand their skills Improved collaboration between departments and colleagues Increased efficiency, leading to better work-life balance Source: Robert Half survey of more than 1,200 managers in the United States *Denotes a tie. Top responses are shown. 1 1 1 1* 1 2 2 2 2* 3 2 3 3 3 Managers who think technology has had a positive impact ranked the greatest benefits: Top Ways Technology Has Benefitted Employees
  4. 4. © 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.© 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. Source: Robert Half survey of more than 1,200 managers in the United States *Denotes a tie. Top responses are shown. According to 46% of managers, the top way technological advancements will affect jobs in their profession is that they will require new skills. Here’s how rankings varied by field: 1* 2 Require new skills Change processes Create new opportunities for staff Enhance employees’ productivity Replace routine responsibilities 1 1 1 1 2* 2* 2* 2* 3 1* 2* 3 1* 2 2* Allow teams to focus on more strategic areas 3 3 3 How Technological Advancements Will Affect Jobs
  5. 5. © 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.© 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. Growing Demand for Soft Skills 51% of managers see the introduction of new technologies in the workplace driving up demand for soft skills, the most valuable being: Source: Robert Half survey of more than 1,200 managers in the United States *Denotes a tie. Top responses are shown. 1* 2* 3 3 Leadership Collaboration Communication Strategic thinking Business acumen 1 1 2 2 2 3 3 1* 1 1 2 2* 3* Intellectual curiosity 3*
  6. 6. © 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.© 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. How Business Leaders See Technology Impacting Jobs Overall, 85% of managers think an increased reliance on technology has had a positive impact at their company. Of those who have increased reliance on technology, 83% believe it has had a positive impact for their employees. Source: Robert Half survey of more than 1,200 managers in the United States *Respondents who have increased reliance on technology in the past 3 years. Percentage of managers who said an increased reliance on technology has had a positive impact … At their company For their employees*
  7. 7. © 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.© 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. 30% 29% 20% 21% 24% 29% 19% 29% 42% 29% 19% 10% 32% 26% 18% 24% 28% 31% 24% 17% 27% 28% 18% 27% In use Within 3 years Within 5 years Not expected Technology Adoption Among Managers: Now and Within the Next 5 Years (1 of 6) Source: Robert Half survey of more than 1,200 managers in the United States Some responses do not equal 100% due to rounding. AI and machine learning Automation (including robotics) 30% 33% 20% 16% 24% 29% 21% 26% 39% 33% 19% 9% 32% 34% 20% 14% 33% 33% 24% 10% 24% 36% 18% 22% In use Within 3 years Within 5 years Not expected
  8. 8. © 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.© 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. 70% 18% 8% 5% 64% 21% 10% 6% 71% 19% 6% 4% 72% 17% 6% 5% 76% 13% 8% 3% 66% 19% 9% 6% In use Within 3 years Within 5 years Not expected Technology Adoption Among Managers: Now and Within the Next 5 Years (2 of 6) Source: Robert Half survey of more than 1,200 managers in the United States Some responses do not equal 100% due to rounding. Mobile/apps Wearables 31% 30% 16% 23% 22% 24% 18% 35% 36% 34% 13% 17% 38% 28% 13% 20% 29% 36% 16% 19% 28% 28% 18% 26% In use Within 3 years Within 5 years Not expected
  9. 9. © 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.© 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. 35% 25% 15% 25% 30% 21% 14% 35% 40% 28% 14% 18% 36% 21% 15% 27% 36% 31% 14% 19% 30% 26% 16% 28% In use Within 3 years Within 5 years Not expected Technology Adoption Among Managers: Now and Within the Next 5 Years (3 of 6) Source: Robert Half survey of more than 1,200 managers in the United States Some responses do not equal 100% due to rounding. 3D printing The cloud 72% 16% 7% 6% 66% 19% 8% 6% 77% 16% 3% 4% 75% 13% 7% 5% 76% 14% 6% 5% 67% 16% 10% 8% In use Within 3 years Within 5 years Not expected
  10. 10. © 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.© 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. 20% 32% 18% 29% 16% 26% 16% 41% 25% 34% 22% 18% 22% 31% 16% 31% 20% 37% 18% 24% 17% 32% 20% 31% In use Within 3 years Within 5 years Not expected 26% 27% 18% 29% 18% 28% 17% 37% 32% 25% 22% 21% 26% 26% 17% 30% 31% 26% 17% 25% 21% 28% 17% 34% In use Within 3 years Within 5 years Not expected Technology Adoption Among Managers: Now and Within the Next 5 Years (4 of 6) Source: Robert Half survey of more than 1,200 managers in the United States Some responses do not equal 100% due to rounding. Virtual reality Augmented reality
  11. 11. © 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.© 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. 27% 30% 16% 26% 19% 28% 16% 37% 35% 32% 16% 18% 30% 30% 18% 22% 29% 35% 16% 20% 23% 26% 18% 34% In use Within 3 years Within 5 years Not expected 43% 29% 14% 14% 33% 29% 18% 20% 51% 30% 9% 10% 43% 30% 14% 13% 48% 26% 15% 10% 38% 29% 16% 17% In use Within 3 years Within 5 years Not expected Technology Adoption Among Managers: Now and Within the Next 5 Years (5 of 6) Source: Robert Half survey of more than 1,200 managers in the United States Some responses do not equal 100% due to rounding. Internet of Things Blockchain (including smart contracts and cryptocurrency)
  12. 12. © 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.© 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. 49% 28% 13% 10% 42% 27% 14% 17% 62% 24% 9% 6% 53% 27% 13% 8% 50% 29% 17% 4% 37% 34% 15% 15% In use Within 3 years Within 5 years Not expected Technology Adoption Among Managers: Now and Within the Next 5 Years (6 of 6) Big data/ advanced analytics IT managers are more likely to be early adopters of new technology than their counterparts in accounting and finance, legal, advertising and marketing, and human resources. Source: Robert Half survey of more than 1,200 managers in the United States Some responses do not equal 100% due to rounding.
  13. 13. © 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.© 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. Most Disruptive Technologies According to most managers (41% overall), AI and machine learning will be the most disruptive technology in their profession within the next 5 years. Source: Robert Half survey of more than 1,200 managers in the United States *Denotes a tie. Top responses are shown. 2* 2* AI and machine learning Virtual reality Augmented reality Automation Big data/advanced analytics 1 1 1 1 1 2 2 2* 2* 2* 3 3 3 3 2* Internet of Things 3
  14. 14. © 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.© 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. Percentage of managers who said it will be challenging to find professionals skilled with new technologies their company will be implementing: Tech-Savvy Talent is Hard to Find Overall, 80% of managers who recruit professionals skilled with new technologies agree the task is no easy feat. Source: Robert Half survey of more than 1,200 managers in the United States
  15. 15. © 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.© 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. Percentage of managers who said their team is … Eager to learn about new technologies Quick to adapt to the introduction of new technologies Upskilling for the Future Source: Robert Half survey of more than 1,200 managers in the United States 83% of managers said their company provides professional development to help staff learn about About 9 in 10 managers think their team is eager to learn about (90%) and quick to adapt to (89%) new technologies. new technologies, the most common methods being in-person training, seminars or classes, and online courses.
  16. 16. © 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.© 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. 1. Resistance to change 2. Difficult integration with legacy systems and processes 3. Effort or cost to implement new technologies is greater than the benefits Source: Robert Half survey of more than 1,200 managers in the United States Biggest Barriers to Adapting to New Technologies for Teams
  17. 17. © 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.© 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. Percentage of managers who said … Work relationships have improved in the past 5 years Technology has greatly contributed to improved work relationships* Stronger Work Relationships Source: Robert Half survey of more than 1,200 managers in the United States *Respondents who have seen improved work relationships in the past 5 years. Overall, 79% of managers think work relationships have improved in the past 5 years. Of those who have seen improved work relationships, 64% feel technology has greatly contributed to the positive trend.
  18. 18. © 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.© 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. The Future of Work in the Administrative Field HR managers shared how they think technology will transform the workplace and jobs for administrative professionals. 1 2 3 4 5 Replace routine responsibilities Enhance employees’ productivity; Require new skills* Change processes Allow teams to focus on more strategic areas Create new opportunities for staff Top Ways Technological Advancements Will Affect Administrative Jobs 1 2 3 4 5 AI and machine learning Automation Virtual reality Augmented reality Big data/advanced analytics Most Disruptive Technologies Within the Next 5 Years Source: Robert Half survey of 250 HR managers in the United States *Denotes a tie. Top responses are shown.
  19. 19. © 2020 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. For more information about the future of work and adapting to technological change, visit roberthalf.com/the-future-of-work.

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