Rob Akershoek

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Area of expertise: IT Service Management (ITIL, ISO 20000), DevOps, Continuous DeliveIT4IT and Enterprise Architecture (TOGAF). Specialties: IT4IT, IT Service Management, IT Governance, IT Asset Management, Software Asset Management, Business Service Management (BSM), Business Intelligence for IT (e.g. performance metrics / KPIs for IT services), Agile software development and IT financial management, Continuous Delivery, DevOps, Lean IT, Continuous Improvement. Defining an end-to-end IT management architecture also referred to as IT4IT covering IT processes, IT management tools, IT data models and IT organization.

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Rob Akershoek

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IT4IT Overview (A new standard for IT management)