Rob Elkins

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2 SlideShares 0 Clipboards 0 Followers 0 Folgens

I have over 10 years’ experience of working in the social sector and of delivering high quality services. This has been predominantly working with young people and vulnerable adults and includes six years working within the homelessness and housing sector. Having successfully delivered in various roles, from frontline customer support through to youth worker, project leadership role and operational and strategic management, I have experience of working with a wide range of people and have developed the skills needed to be successful in a wide range of settings and to navigate complex challenges. I am very values driven, passionate about raising aspirations, participatory approaches to w...

Pride not prejudice

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Its All About Me

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Free Call Center Training | Unleashing the Enormous Power of Call Center KPIs

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Workplace etiquette

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Professional telephone etiquette

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Telephone Etiquette

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5 Steps for Handling an Angry Caller in the Call Center

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The five golden rules of call handling

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Call Handling: Making Training Positive

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7 Pillars Of Customer Service

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16 Customer Service Secrets We Learned at Headsets.com: The Super Pickle Way

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Customer Service Basics

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Pride not prejudice

Vor 13 Jahren • 378 Aufrufe

Its All About Me

Vor 13 Jahren • 249 Aufrufe

Free Call Center Training | Unleashing the Enormous Power of Call Center KPIs

MetricNet • Vor 8 Jahren

15 Tips for Training Call Center Agents

TalkdeskInc • Vor 6 Jahren

Coaching Your Employees, March 2014

Ed Batista • Vor 8 Jahren

Mentoring & coaching for optimal performance

Faakor Agyekum • Vor 9 Jahren

Hiring High-Quality Call Centre Agents

weansercg • Vor 6 Jahren

10 Valuable Tips Call Quality Monitoring

Business Systems (UK) Ltd • Vor 7 Jahren

Top 10 contact centre team leader interview questions and answers

tonychoper8006 • Vor 7 Jahren

The Ultimate Contact Centre Management Survival Guide

Oxbridge Academy • Vor 6 Jahren

Office etiquette telephoning

Sarwan Singh • Vor 8 Jahren

Presentation: Telephone Etiquette

Nicholas Mustelin • Vor 9 Jahren

Workplace etiquette

Rachel Weber • Vor 10 Jahren

Professional telephone etiquette

Isidro Buenaobra • Vor 10 Jahren

Handling Difficult Calls

Bhavana Agarwal • Vor 14 Jahren

Telephone Etiquette

Sudha Koya • Vor 14 Jahren

5 Steps for Handling an Angry Caller in the Call Center

TalkdeskInc • Vor 6 Jahren

The five golden rules of call handling

Neha789456 • Vor 7 Jahren

Call Handling: Making Training Positive

BridgeBox • Vor 9 Jahren

Call Handling skills

Gaurav bhatnagar • Vor 15 Jahren

7 Pillars Of Customer Service

Sales Progress • Vor 13 Jahren

16 Customer Service Secrets We Learned at Headsets.com: The Super Pickle Way

Headsets • Vor 8 Jahren

Managing Customer Service

Yodhia Antariksa • Vor 15 Jahren

Customer Service Basics

Stephanie Orange • Vor 14 Jahren

I have over 10 years’ experience of working in the social sector and of delivering high quality services. This has been predominantly working with young people and vulnerable adults and includes six years working within the homelessness and housing sector. Having successfully delivered in various roles, from frontline customer support through to youth worker, project leadership role and operational and strategic management, I have experience of working with a wide range of people and have developed the skills needed to be successful in a wide range of settings and to navigate complex challenges. I am very values driven, passionate about raising aspirations, participatory approaches to w...