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EMBRACE SOCIAL
MEDIA IN YOUR
STUDENT OUTREACH
June 26, 2014
Agenda
 Define Social Media Use
 Review the Landscape
 Understanding Your Target Audience
 Define Your Strategy
 Ideas for Content
Social Media
 Social Media is a
Channel
Tool
Vehicle
A Waste of Time
Social Media Purpose
But Before You Jump In
80% of Millennials use
social media “several
times a day
Millennials
Millennials Trust User-
Generated Content
50% More Than Other
Media
Social Platform Demographics
Matter
Pew Internet, February 2013
• The percentage of internet users who are on
Twitter has doubled since November 2010,
currently standing at 16%.
• Those under 50, and especially those 18-29,
are the most likely to use Twitter.
• Urban dwellers are significantly more likely than
both suburban and rural residents to be on
Twitter
13
Channels You Can Use
Questions to Ask about
Audience
who are your target audiences?
what are their unique needs?
what do you need to tailor for
each audience?
Now That You Have the Stats
How to Use Social in Your Outreach
Your Outreach Needs
Nail Down Your Social Media Strategy: P.O.S.T
**People’s Time, Content Curation and Creation, Distribution
Create Your Formula for Social Media Success =
Strategy = Approach
 What’s your goal?
 Understand who you want to reach
 What do you want your audience to know?
Career Planning
College Planning
Financial Aid
 Select Your Channels
 Measure Your Effort
Social Media Strategy Model
You have your social channels, what are
you going to share?
How to Fuel Your Social
Channels
Content
Successful social media starts with solid
content marketing processes
- Cathy McPhillips, Content Marketing
Institute
Your Content Needs to…
Solve.For.The.Student (or
Parent or Teacher.
So they will engage and
SHARE
Content Process
Research &
Planning
Content
Creation
Amplification Content
Measurement
Content Marketing Process
Research
& Planning
Content
Creation
Amplification Content
Measurement
• Interviews
• Audit
• Define Strategy
• Editorial Calendar
• Buyer Personas
• Buying Cycle
• Website
• Social
• Paid Media
• Curation
• Web traffic
• Engagement
• Sales Conversion
Content Recipe 4-1-1
Andrew Davis, author of “Brandscaping“:
4 pieces relevant to your audience. 67 percent of
the time you are sharing content that is not
yours, and calling attention to content from your
influencer group.
One piece should be original, educational
content you created
One piece should be sales-related — like a
product notice, press release, or some other
piece
Content can take many forms
 Blog posts
 Videos
 Podcasts
 Slideshare presentations
 Infographics
 E-books
 Articles
 Social media posts/tweets
Content Marketing is about a
consistent message(s) shared
across multiple channels that
drives an action.
Commercial insight can be
repurposed into different
pieces to drive revenue.
Source: From Eloqua and JE
Type of Content
 Informational
 Event based
 Need Based
Content Tip #1
32
Content Tip #2: Tweet Chats
33
 #edchat, #satchat, #nyedchat and Beyond
 Great Resource:
http://blogs.edweek.org/edweek/finding_com
mon_ground/2014/01/twitter_chats_an_hour_
well_worth_your_time.html
Content Tip #3
34
Content Tip #4
35
Content Tip #5
People love lists. Why not create
Top ten major list using your Searc
For Programs?
Or create searches or unusual ma
And post those to your social chan
Content Tip #6
Editorial Calendars
Content Tip #7
Content Tip #8
Share your students insights, the content
and the way you amplified it with traditional
media
Which of the content types has worked
best for you? (Story, Spectacle, Utility,
Community)
Insig
ht
Content Tip #9
Social Media Measurement
• Transactional
metrics (fans, FB
impressions)
• Comment sentiment
• Organic search rank
• Twitter Reach
• Unique Daily Visits
• Comments/Post ratio
• RT
• Duration- time on site
• Retweet
• Followers @mention
• Amount of Sharing
• Content shared most
• Subscription
• Facebook- Talking
@This
• Likelihood to
Recommend
• Change in purchase
consideration
• Positive reviews
• Conversion to MQL
• Visit to website or
specific URL
• Event attendance
• Sales
• Loyalty
• Cost Savings
• Cost Avoidance
Social Media Measurement
• Radian6
• eBooks: http://www.salesforcemarketingcloud.com/resources/ebooks/
• Blog: http://www.salesforcemarketingcloud.com/blog/
• Webinars: http://www.salesforcemarketingcloud.com/resources/webinars/
• Public Relations Society of America (PRSA)
• Blog: Building Marketing Strategies for Higher Education
: http://buildingmarketingstrategies.wordpress.com/
• Blog: Social Media Strategies
Summit: http://socialmediastrategiessummit.com/blog/
• Social Media Today, http://socialmediatoday.com/
• Metscher’s Musing, http://metschermusings.wordpress.com/
• Social Media Playbook: http://www.slideshare.net/rmetscher/social-media-
playbook-20544843
• How to Create Your Own Social Media Playbook,
http://readwrite.com/2012/04/09/how-to-create-your-own-
social#awesm=~obTk8MFg9aUFHR
Resource
@rachelmetscher
• Marketplace
Education: http://www.marketplace.org/topics/economy/education
• Experian Blog: http://www.experian.com/blogs/marketing-forward/
• Content Marketing Institute: http://contentmarketinginstitute.com/
• How to Setup a Social Media Business Strategy
http://www.socialmediaexaminer.com/how-to-setup-a-social-media-
business-strategy/
• http://www.forbes.com/sites/deannazandt/2013/05/22/3-essential-
components-of-successful-social-media-campaigns/
• Marketing Profs: Free and Paid Ways to Promote Your Brand on Youtube
http://www.marketingprofs.com/articles/2013/11063/free-and-paid-ways-to-
promote-your-brand-on-youtube?adref=nlt062613
• Six Digital Metrics to Watch, http://goo.gl/Q3LUi
• Social Media ROI: http://bootcampdigital.com/measuring-social-media-with-
alan-knecht/
Resource
@rachelmetscher
• Marketplace
Education: http://www.marketplace.org/topics/economy/education
• Experian Blog: http://www.experian.com/blogs/marketing-forward/
• Hobsons Blog:
• Content Marketing Institute: http://contentmarketinginstitute.com/
• How to Setup a Social Media Business Strategy
http://www.socialmediaexaminer.com/how-to-setup-a-social-media-
business-strategy/
• http://www.forbes.com/sites/deannazandt/2013/05/22/3-essential-
components-of-successful-social-media-campaigns/
• Marketing Profs: Free and Paid Ways to Promote Your Brand on Youtube
http://www.marketingprofs.com/articles/2013/11063/free-and-paid-ways-to-
promote-your-brand-on-youtube?adref=nlt062613
• Six Digital Metrics to Watch, http://goo.gl/Q3LUi
• Social Media ROI: http://bootcampdigital.com/measuring-social-media-with-
alan-knecht/
Resource
@rachelmetscher
• Ensure Strategt Not Tactics Drives Social Media
http://www.marketingprofs.com/articles/2013/10784/ensure-that-strategy-
not-tactics-drives-your-social-media
• What Do You Need to Make Social Media Successful in Higher Ed?
http://socialmediatoday.com/rmetscher/1600341/what-do-you-need-make-
social-media-successful-higher-ed
• 9 Ways to Keep You Fresh, Inspired and Creative,
http://www.problogger.net/archives/2013/07/05/9-ways-to-keep-you-fresh-
inspired-and-creative
• 5 Social Media Metrics That You Should Pay Attention To,
http://socialmediatoday.com/digitalsherpa/1586596/5-social-media-metrics-
you-should-pay-attention
• Social Yin and Yang: The Perfect Union of Strategic Listening and Real-
Time Engagementhttp://socialmediatoday.com/jordanv/1602056/social-yin-
and-yang-perfect-union-strategic-listening-and-real-time-engagement
Resource
@rachelmetscher
• Brian Solis, http://www.conversationprism.com/
• HootSuite blog, http://blog.hootsuite.com/social-media-storytelling-3/
• Winning the Sorytelling War by Jonah Sachs
http://www.youtube.com/watch?feature=player_embedded&v=xvaPF_y-fiU
• Summer and Social Media: Why You Need a Campfire, Fishing Pole, and a
Good Story, http://socialmediatoday.com/bryan-kramer/1570971/summer-
and-social-media-why-you-need-campfire-fishing-pole-and-good-story
• Altimeter Group, Social Business Survey,
http://www.altimetergroup.com/research/reports/evolution-social-business
• Empowered, Groundswell’s blog, http://forrester.typepad.com/groundswell/
• 3 Reasons Why Social Media Policy Is More Important Than Strategy,
http://marketingland.com/3-reasons-why-social-media-policy-is-more-
important-than-strategy-43873
Resource
@rachelmetscher

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How to Embrace Social Media in Your Student Outreach

  • 1. EMBRACE SOCIAL MEDIA IN YOUR STUDENT OUTREACH June 26, 2014
  • 2. Agenda  Define Social Media Use  Review the Landscape  Understanding Your Target Audience  Define Your Strategy  Ideas for Content
  • 3.
  • 4. Social Media  Social Media is a Channel Tool Vehicle A Waste of Time
  • 5.
  • 7. But Before You Jump In
  • 8. 80% of Millennials use social media “several times a day
  • 9.
  • 11.
  • 12. Millennials Trust User- Generated Content 50% More Than Other Media
  • 13. Social Platform Demographics Matter Pew Internet, February 2013 • The percentage of internet users who are on Twitter has doubled since November 2010, currently standing at 16%. • Those under 50, and especially those 18-29, are the most likely to use Twitter. • Urban dwellers are significantly more likely than both suburban and rural residents to be on Twitter 13
  • 15. Questions to Ask about Audience who are your target audiences? what are their unique needs? what do you need to tailor for each audience?
  • 16. Now That You Have the Stats How to Use Social in Your Outreach
  • 18. Nail Down Your Social Media Strategy: P.O.S.T **People’s Time, Content Curation and Creation, Distribution Create Your Formula for Social Media Success =
  • 19. Strategy = Approach  What’s your goal?  Understand who you want to reach  What do you want your audience to know? Career Planning College Planning Financial Aid  Select Your Channels  Measure Your Effort
  • 21. You have your social channels, what are you going to share? How to Fuel Your Social Channels
  • 22.
  • 24. Successful social media starts with solid content marketing processes - Cathy McPhillips, Content Marketing Institute
  • 25. Your Content Needs to… Solve.For.The.Student (or Parent or Teacher. So they will engage and SHARE
  • 27. Content Marketing Process Research & Planning Content Creation Amplification Content Measurement • Interviews • Audit • Define Strategy • Editorial Calendar • Buyer Personas • Buying Cycle • Website • Social • Paid Media • Curation • Web traffic • Engagement • Sales Conversion
  • 28. Content Recipe 4-1-1 Andrew Davis, author of “Brandscaping“: 4 pieces relevant to your audience. 67 percent of the time you are sharing content that is not yours, and calling attention to content from your influencer group. One piece should be original, educational content you created One piece should be sales-related — like a product notice, press release, or some other piece
  • 29. Content can take many forms  Blog posts  Videos  Podcasts  Slideshare presentations  Infographics  E-books  Articles  Social media posts/tweets Content Marketing is about a consistent message(s) shared across multiple channels that drives an action. Commercial insight can be repurposed into different pieces to drive revenue.
  • 31. Type of Content  Informational  Event based  Need Based
  • 33. Content Tip #2: Tweet Chats 33  #edchat, #satchat, #nyedchat and Beyond  Great Resource: http://blogs.edweek.org/edweek/finding_com mon_ground/2014/01/twitter_chats_an_hour_ well_worth_your_time.html
  • 36. Content Tip #5 People love lists. Why not create Top ten major list using your Searc For Programs? Or create searches or unusual ma And post those to your social chan
  • 39. Content Tip #8 Share your students insights, the content and the way you amplified it with traditional media Which of the content types has worked best for you? (Story, Spectacle, Utility, Community) Insig ht
  • 42. • Transactional metrics (fans, FB impressions) • Comment sentiment • Organic search rank • Twitter Reach • Unique Daily Visits • Comments/Post ratio • RT • Duration- time on site • Retweet • Followers @mention • Amount of Sharing • Content shared most • Subscription • Facebook- Talking @This • Likelihood to Recommend • Change in purchase consideration • Positive reviews • Conversion to MQL • Visit to website or specific URL • Event attendance • Sales • Loyalty • Cost Savings • Cost Avoidance Social Media Measurement
  • 43.
  • 44. • Radian6 • eBooks: http://www.salesforcemarketingcloud.com/resources/ebooks/ • Blog: http://www.salesforcemarketingcloud.com/blog/ • Webinars: http://www.salesforcemarketingcloud.com/resources/webinars/ • Public Relations Society of America (PRSA) • Blog: Building Marketing Strategies for Higher Education : http://buildingmarketingstrategies.wordpress.com/ • Blog: Social Media Strategies Summit: http://socialmediastrategiessummit.com/blog/ • Social Media Today, http://socialmediatoday.com/ • Metscher’s Musing, http://metschermusings.wordpress.com/ • Social Media Playbook: http://www.slideshare.net/rmetscher/social-media- playbook-20544843 • How to Create Your Own Social Media Playbook, http://readwrite.com/2012/04/09/how-to-create-your-own- social#awesm=~obTk8MFg9aUFHR Resource @rachelmetscher
  • 45. • Marketplace Education: http://www.marketplace.org/topics/economy/education • Experian Blog: http://www.experian.com/blogs/marketing-forward/ • Content Marketing Institute: http://contentmarketinginstitute.com/ • How to Setup a Social Media Business Strategy http://www.socialmediaexaminer.com/how-to-setup-a-social-media- business-strategy/ • http://www.forbes.com/sites/deannazandt/2013/05/22/3-essential- components-of-successful-social-media-campaigns/ • Marketing Profs: Free and Paid Ways to Promote Your Brand on Youtube http://www.marketingprofs.com/articles/2013/11063/free-and-paid-ways-to- promote-your-brand-on-youtube?adref=nlt062613 • Six Digital Metrics to Watch, http://goo.gl/Q3LUi • Social Media ROI: http://bootcampdigital.com/measuring-social-media-with- alan-knecht/ Resource @rachelmetscher
  • 46. • Marketplace Education: http://www.marketplace.org/topics/economy/education • Experian Blog: http://www.experian.com/blogs/marketing-forward/ • Hobsons Blog: • Content Marketing Institute: http://contentmarketinginstitute.com/ • How to Setup a Social Media Business Strategy http://www.socialmediaexaminer.com/how-to-setup-a-social-media- business-strategy/ • http://www.forbes.com/sites/deannazandt/2013/05/22/3-essential- components-of-successful-social-media-campaigns/ • Marketing Profs: Free and Paid Ways to Promote Your Brand on Youtube http://www.marketingprofs.com/articles/2013/11063/free-and-paid-ways-to- promote-your-brand-on-youtube?adref=nlt062613 • Six Digital Metrics to Watch, http://goo.gl/Q3LUi • Social Media ROI: http://bootcampdigital.com/measuring-social-media-with- alan-knecht/ Resource @rachelmetscher
  • 47. • Ensure Strategt Not Tactics Drives Social Media http://www.marketingprofs.com/articles/2013/10784/ensure-that-strategy- not-tactics-drives-your-social-media • What Do You Need to Make Social Media Successful in Higher Ed? http://socialmediatoday.com/rmetscher/1600341/what-do-you-need-make- social-media-successful-higher-ed • 9 Ways to Keep You Fresh, Inspired and Creative, http://www.problogger.net/archives/2013/07/05/9-ways-to-keep-you-fresh- inspired-and-creative • 5 Social Media Metrics That You Should Pay Attention To, http://socialmediatoday.com/digitalsherpa/1586596/5-social-media-metrics- you-should-pay-attention • Social Yin and Yang: The Perfect Union of Strategic Listening and Real- Time Engagementhttp://socialmediatoday.com/jordanv/1602056/social-yin- and-yang-perfect-union-strategic-listening-and-real-time-engagement Resource @rachelmetscher
  • 48. • Brian Solis, http://www.conversationprism.com/ • HootSuite blog, http://blog.hootsuite.com/social-media-storytelling-3/ • Winning the Sorytelling War by Jonah Sachs http://www.youtube.com/watch?feature=player_embedded&v=xvaPF_y-fiU • Summer and Social Media: Why You Need a Campfire, Fishing Pole, and a Good Story, http://socialmediatoday.com/bryan-kramer/1570971/summer- and-social-media-why-you-need-campfire-fishing-pole-and-good-story • Altimeter Group, Social Business Survey, http://www.altimetergroup.com/research/reports/evolution-social-business • Empowered, Groundswell’s blog, http://forrester.typepad.com/groundswell/ • 3 Reasons Why Social Media Policy Is More Important Than Strategy, http://marketingland.com/3-reasons-why-social-media-policy-is-more- important-than-strategy-43873 Resource @rachelmetscher

Editor's Notes

  1. Depending on your view of social media, it could be all three
  2. Why is Social media hard? There are so many platforms to choose from. Many organization struggle not only to what platforms to use but also where to be.
  3. http://marketingland.com/report-15-of-social-users-have-ended-a-friendship-because-of-social-media-more-social-tone-statistics-5667
  4. Most relied on AND Make the most sense for the audience AND Expressed interest in them, Survey Monkey
  5. Why are you doing what you are doing
  6. Rachel You have seen where we are now this is where we are headed (Ground Swell 2008) In order to create a consistent message we need all parties to participate in our strategy of POST.
  7. Veronica
  8. Creating the social account is only the first piece of the puzzle, now you need to share information, but what?
  9. Your audience is voting with their clicks. Guage interest in a topic by tracking the audience’s feedback