1. ROSS E. MEAD
Experienced customer relationship builder with a proven record in high levels of customer
satisfaction, successful project completion, and account growth. Consultative account leadership to
C-level, line of business executives with exceptional results in long term account growth and
troubled account restoration. Proven experience in management of cross-functional teams including
coaching and mentoring to less experienced team members Specialized skills include:
Customer Relationship Management Systems Management Consulting
Problem Identification & Resolution Proposal & Contract Development
Integrated IT Solution Development Project Management
Technology Implementation Personnel & Operations Management
International Customer Relationships Pipeline Sales Cycle Execution
Executive Presentations Revenue & Expense Forecasting
LOWE’S - Collierville, TN 12/2010 to Present
Commercial Sales Specialist
Recruited into role to establish and strengthen commercial business revenues in a new geographic
Utilize strong communications skills to drive sales and to commercial businesses.
Developing new business relationships and markets during slow demands for building materials.
Daily calls to maintain communication with assigned accounts
Provide work direction to teammates.
Timely updates to CRM system.
GLOBAL EDUCATION and TRAINING, LLC – Istanbul, Turkey 2007 - 2010
Recruited overseas to re-vive, re-launch small expat owned business entities, and provide leadership
in the development of intercultural business opportunities.
Assumed General Manager role and re-launched the company as an intercultural services
company that built upon an existing framework of language tutoring in both Turkish and English.
Doubled revenue in two years.
Developed and implemented a contract with a major hospital group to drive medical tourism
business from the UK, Europe, and Central Asian countries.
Developed and implemented an agreement with a petroleum engineering firm in Austin, TX to
provide virtual office and intercultural services to support their Turkish market.
Implemented a voice recognition project that provided data collection of 500 Turkish speakers
for a software firm in Australia using Android devices.
Implemented QuickBooks accounting and established audit ready processes.
Mentored Turkish employees and provided coaching to company principals
2. ROSS MEAD
PROFESSIONAL EXPERIENCE (continued)
IBM INFORMATION TECHNOLOGY SERVICES - Southeast US 1996-2007
Account Principal and Project Executive
Provided project management direction to project offices with 10+ project managers, consultants, systems
architects, and analysts. Applied IBM methodologies to provide the framework for an extensive network
implementation to 190 sites. Project communications, reporting and contractual activities were included.
As a result, this client was recognized as having produced the most revenue in its sector for three years.
Assigned to oversee a troubled account, provided leadership to restore customer confidence and
drove over $100 million in revenue with a full portfolio, integrated services model.
Led multiple teams from 8 different organizations and 20+ business partners during the
implementation of the roll-out and several other large information technology projects.
As Engagement Manager, led proposal teams in strategic planning and the development of
responses to large complex RFPs that included SOWs and staffing plans on winning proposals.
Assumed the role of Services Sales Leader, Middleware Services as IBM launched new services
IBM NATIONAL SERVICE DIVISION– North Carolina 1989-1996
Services Branch Manager – Greensboro & Winston-Salem N Carolina
As general manager, oversaw the sales and delivery of services in a geographic business unit in NC.
Major customers included USAir/British Airways, Wachovia Bank, Reynolds Tobacco, VF Corp,
and Sara Lee Consumer Products.
Second-level management with 8 direct manager reports and 120 employees.
Closed the first $1M+ contract for IBM data center services in the Mid-Atlantic area..
Restored customer satisfaction in major accounts.
Demonstrated excellent leadership, problem solving and relationship building skills that led to
Services Project Executive promotion.
Prior roles of increasing responsibility with IBM in Maryland, New Jersey, Kansas City, and
Arkansas including roles as New Offering Program Manager, National Account Executive,
Field Manager and Regional Product Specialist.
EDUCATION AND PROFESSIONAL DEVELOPMENT
Bachelor of Science - Organizational Management, Victory University
IT Infrastructure Library (ITIL) Framework Certification
IBM Consulting Methods, Palisades, NY
IBM Systems Management Principles including Problem and Change Management
IBM Management Education for first and second line managers, Armonk, NY
Consultative Sales Strategies at the IBM Executive Business Institute, Palisades, NY
Turkish Language studies at Semantik Ltd, Istanbul, TK
Microsoft Office Suite: Excel, Word, PowerPoint, Outlook, Microsoft Project
QuickBooks Pro, Siebel Customer Relationship Management (CRM)
Numerous internal IBM applications, Lotus Notes