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TIM Brasil - Meeting with Investors
     TIM Brasil
September, 2012   - Meeting with Investors

             February, 2013
Knowing TIM Better


 Shareholders Structure                                                                        TIM: A Huge Brazilian Company
                                                                                          Presence in Brazil since 1998
          TIM Brasil Serv. e Part. S.A.                Minoritários                       Unique Telco company listed on the Novo Mercado:
ON: 67% (1.611.969.946)                                          ON: 33% (805.662.701)
                                                                                               .100% Tag Along and equal dividend rights
                                                                                               . One single class of shares
                                                                                               . Independent Board members
                                 TIM Participações S.A.                                        . A more strict disclosure policy
                     100%                                       100%                      ~ 11,000 direct employees
                                                                                          + 21,000 indirect jobs
                     TIM Celular S.A.                   Intelig
                                                                                          +400,000 Points of Sales (Top-up and SIM cards)
                                                                                          + 130 own stores
                                                                                          > 70 million costumers. The 2nd player.
                                                                                          11 Customer Care Centers with 14,000 consultants
                                                            Highest level of              ~ 11,500 antennas in 3,383 cities, covering +94% urban
                                          Requirement of
                                           protection for
                                                               Corporate                   population
                                                             Governance
                                              minority
                            Demand for
                         transparency and  shareholders                                   Exclusive attendance of 391 municipalities and 1.64
             Legal          disclosures                                                    million customers
          Requirements
                                                                                          Payment of R$7.3 billion in taxes and contributions in
                                                                                           2011
                                                                                          Investment: R$3.8 billion in 2012
        Brazilian Law “Nível” 1            “Nível” 2
        “Lei das S.A”

                                                                                                                                                    3
Strategy




           4+
Macro-Economic Fundamentals Remain Solid
                                                                                 Families Income is increasing continually
    Brazilian families consumption is growing every year
                                                                                 Average Real Salary (R$)
    Families consumption on Brazilian GDP demand side - %YoY growth
     8                                                                           2.000
                                            6,9
                                                                                 1.900
     7            6,1
                          5,7                                                    1.800
     6     5,2                                                                   1.700
                                                                          4,8
     5                            4,4                4,1            4,3          1.600
     4                                                      3,0                  1.500
                                                                                 1.400
     3
                                                                                 1.300
     2                                                     Lowest                1.200
     1                                                     Growth                1.100
     -                                                                           1.000
          2006a 2007a 2008a 2009a 2010a 2011a 2012e 2013e 2014e




    Family Indebtness will probably drop                                         Unemployment rate is reaching a low record constantly
    % debt service/families income                                               Unemployment Rate(%)

    30                                                                           13,0    12,4
                                                                                 12,0           11,5
    25                                                            22,4
           19,1            19,2      20,3         19,5     20             20,2   11,0                  9,9 10,0
    20             17,8                                                          10,0                             9,3
                                                                  Peak            9,0                                   7,9 8,1
    15                                                                            8,0
                                                                                                                                  6,7
    10                                                                            7,0                                                   6,0
                                                                                  6,0                                                         5,5
                                                                                                                                                    4,8
     5                                                                            5,0                                                                     4,2
                                                                                  4,0
      -
                                                                                  3,0




Source: Credit Suisse, BaCen and IBGE                                                                                                                           5
Mobile Business in Brazil is driving sector growth


  A huge market….                                                                                                    …with demographic bonus                                                                       … and still low Voice and Data usage
  Serv.Rev. US$ Bln; Mln subs; 2011                                                                                  Mln of people                                                                                 MoU (minutes); Data as a % of Serv. Rev.; 2011

                                                                  173                                                                    2002                             2009                 2014                   Minutes of Use                      %Data Serv. Rev.
 Service                                         108                                                                                                                                                                 898
 Revenue                              82                                                                               Class
                              37                                                                                       A/B                          14.5                       20              29.1
                                                 4o                                                                                                                                                                                                      55%
                   -       50,00      100,00          150,00      200,00       250,00            300,00



                                                                                                                        C
                                                                                                                     350,00     400,00



                                                                                                                                         67.5
                                                                                                                                           450,00         500,00



                                                                                                                                                                          95                    118                          452                               38%
                                                                                               986                                                                                                                                  339                              31%
                                                                                                                        D                46.1                             44.5                 32.1                                                                        19%
Subscriber                                                                     894                                                                                                                                                          116
  Base                                                                                                                  E                46.6                      28.9                  16.8
                                        332
                                     246              4o                                                                      Above                  From US$891                 From US$558    From zero
                                                                                                                              US$3.843               to US$3.843                 to US$891      to US$558
                       -    200,00      400,00           600,00       800,00        1.000,00              1.200,00




      Brazil: GDP vs. Telecom Revenues Growth                                                                                                                                           ARPM Fixed vs. Mobile
      % Growth YoY                                                                                                                                                                      R$

                                                                                                                                                                                     Mobile
       25%
       20%
       15%
       10%
                                                                                                                                                    TIM
        5%                                                                                                                                          Mobile Market                                                                                                 50% mobile
        0%
                                                                                                                                                    GDP**
                                                                                                                                                                                                                                                                  discount
                                                                                                                                                                                      Fixed
        -5%
       -10%
                                                                                                                                                    Wireline
       -15%                                                                                                                                         Market*                                    2006         2007   2008      2009    2010         2011     2012
                1Q11     2Q11                    3Q11             4Q11                         1Q12                   2Q12               3Q12
   **BaCen estimates for 3Q12

Source: Company estimates; BofA ML Global Wireless Matrix 3Q12; Teleco; IBGE; Bloomberg; Credit Suisse                                                                                                                     * Wireline Market is composed by incumbents only      6
Mobile Segment to Support Universalization


  Customers Growth - Telecom                                           Market Transformation
  (Mln customers)                                                      Total Revenues- R$ Bln
                                                          258,9                                                    CAGR ’12-’15
                               +114%           242,2
                                                                                                                  129    4%
                                       202,9                                                             124
                               174,0                                                             116               14
                                                                                                          10
                       150,6                                                       104                           (12%)   28%
                                                                                                8 (7%)   (9%)
Mobile         121,0                                                  • Mobile    6 (6%)
                                +11%                                                                                     Mobile: +7%
                                                                        VAS
                       41,2    41,5    42,0      43,0      43,7                     41            43       45      46
               39,4                                                   • Mobile                                           0%
                                                                                  (40%)         (40%)    (40%)   (40%)
Fixed                                                                   Voice
                                                                      • Fixed       17            18
               2007    2008    2009    2010    2011       3Q12                    (16%)                    19      21
                                                                        Data*                   (17%)                    7%
                                                                                                         (17%)   (18%)
Mobile                                                                              40                                   Fixed: -1%
                                                                                                  39       37
Penetration
               64%     79%     90%     105%    124%       132%        • Fixed     (38%)                            35
                                                                                                                         -5%
                                                                                                (36%)    (33%)   (30%)
                                                                        Voice
  Customers Growth – Broadband
                                                                                   2009         2012     2014    2015
  (Mln customers)
                                                                      Market split between:
                                                        50,8
                                                           +3,658%      Mobile      47           60       69      75
                                                                                   (45%)        (52%)    (56%)   (58%)
                                          33,2
                                                                                    57           56       55      55
 Mobile                                                                 Fixed      (55%)        (48%)    (44%)   (42%)
                                          16,3          18,6
                                14,6                           +86%
              10,0     11,4
 Fixed                  4,1     13,8
              1,4                                                                Mobile Segment as the Growth Driver and
              2008     2009     2010     2011       3Q12
                                                                                          Sector Universalization
                                                                                                                                       7
FMS Secular Trend Remains on Play

Fixed to Mobile Substitution…                                       …impacting Fixed Incumbents                      … benefiting Mobile Segment

  Fixed Tariff Premium over Mobile                                  Lines in Service
  ARPM (R$/min)                                                     (Fixed - Residential, Mobile, D% yoy, D% yoy growth average)

                                                                    Fixed                                                            +18%         Mobile
                                                                    (Residential)          -6%
Mobile
                                               50% mobile
                                               discount


                                                                            1Q11                         3Q12     1Q11                        3Q12
Fixed
                                                                    Revenues
2006      2007     2008      2009      2010      2011     2012
                                                                    (Fixed, Mobile, D% yoy, D% yoy growth average)

  Leading Traffic to a Sharp Increase                               Fixed                                                            +9%          Mobile
                                                                                           -7%
  (Bln Minutes)

                                              23.8      26.4
            20.1      21.8      22.6
   18.4


  2Q11      3Q11     4Q11      1Q12       2Q12       3Q12                   1Q11                         3Q12     1Q11                        3Q12
                                                                    EBITDA
  Leadership in LD Market Share                                     (Integrated, Mobile as TIM, D% yoy, D% yoy growth average)
  (% Minutes)                                                       Integrated                                                                    Mobile

88.2%                                                                                      -5%                                       +10%
          66.5%
                   53.3%     49.8%     48.5% 48.3% 49.7%

 6.7%                 45.8%            47.8% 47.7% 48.1%
          28.3% 42.0%

jun/09 jun/10 jun/10 dec/10          jun/11 dec/11 mar/12
                                                                            1Q11                         3Q12     1Q11                        3Q12**
          TIM        Incumbents*


 * Telemar, Brasil Telecom, Telesp e Embratel.                   Source: Companies results and Teleco.               **TIM’s Organic EBITDA                8
4Q12 Results
Business Resilience Against a Strong Headwind

 Operational Improvement
 Users, Minutes, Unique Users, %YoY                                                                                     Leader in customer base
                  +10%                                     +14%
                                                                                                                         growth for the 10th
                                                                                                  +22%                   consecutive quarter
                                                                            150                                  ~21
                              70.3
               67.2 68.9 69.4                                        139
        64.1                                131      126     127
                                                                                      ~18                               Leader in pre-paid

                                                                                                                        #2 in post-paid voice (ex
                                                                                                                         - M2M and Dongles)
    4Q11 1Q12 2Q12 3Q12 4Q12                4Q11 1Q12 2Q12 3Q12 4Q12                 4Q11 1Q12 2Q12 3Q12 4Q12
          Customer Base – Mln                      Minutes of Usage                Data Monthly Unique Users - Mln      Record of MoU at 150
                                                                                                                         min

                                                                                                                        Smartphone penetration
 Financials
                                                                                                                         reached 43% of total base
 R$ Bln, %YoY
                                                                                                                        Increasing investment to
               Total Revenues                       Organic EBITDA                          Organic Net Income
                                                                                                                         R$3.4 Bln (+12% YoY) ex-
     19%                                                                              27%                34%             licenses
                                            13%                                                                  16%
                         8%                                        7%      8%                   -2%
% YoY           7%               7%                   6%                                                                Organic Net Income FY12
                                                                                                                         = R$1.5 Bln (+17.4% YoY)

                                                                                                                        EBITDA – Capex = R$1.6
                                                                                                                 0.5     Bln (ex-licenses)
                                5.0                                                                      0.4
                         4.7                                                                    0.3
                 4.5                                  1.2          1.2     1.4         0.3                              Proposed dividends of
         4.5                                 1.2
                                                                                                                         ~R$743 mln (+39% YoY)
        1Q12    2Q12     3Q12   4Q12        1Q12      2Q12     3Q12        4Q12       1Q12     2Q12   3Q12     4Q12

                                 % Margin    26.2      26.7        26.3     28.4      6.1       7.5      9.0     9.2


                                                                                                                                                     10
Guidance: Check Point

                                                                                            %
                                        2011           2012            Guidance
      R$ billion                                                                       Achievement

               Total Net                17.1           18.8               18.8                   100%
               Revenues                                                   (+10%)




         Organic EBITDA                  4.7            5.1                5.1                   100%
                                                                          (+10%)




          Organic Capex                  3.0            3.4                3.0                   113%




                        Tough Year Underscored by Solid Business Foundation

 • Resilience of customer base growth          • Macroeconomic slowdown             Net Service Revenue Evolution
   and usage (especially data)                 • Regulatory scrutiny                             2.7%
 • ARPU sequentially improving                 • Image damage
                                                                                                            1.7%
                                                                                                                         1.8%
                                                                                     13.1%
 • Good cost control (ITX / network            • Increased competition                                                               6.9%
   costs up 9% while traffic +34%)
                                               • Intelig’s business performance                            Intelig’s
 • More investments in infrastructure            below expectations
                                                                                    2011 YoY      MTR                    Macro      2012 YoY
                                                                                   Net Service   Impact   Business     Competition Net Service
                                                                                      Revs                  Impact     Regulatory     Revs
                                                                                                                         Impact
                                                                                                                                            11
The only company to gain market share

   Total Market Share Growth
   (% of total lines)

                                                                                                                          D YoY                        #1 Pre-paid
       30.1% 30.2% 30.1%     29.7%                                        29.8%
                                          29.5%   29.5%   29.5%   29.5%           29.6%    29.7%                                               27.6%            28.3%      +63 Bps
                                                                                                   29.1%    Vivo          -45 Bps

                                                                                                            221                                28.0%            27.2%      -78 Bps
 640                                                                      26.8%   26.9%    26.8% 26.9%
                                                                  26.5%                                     bps
 bps                                                      26.0%
       25.4%25.3%    25.5%                25.4%   25.6%                                                                                        24.1%            24.7%      +67 Bps
                             25.4%                                                                                        +42 Bps
                                                                                                   24.9%
                                                                                                                                               20.1%            19.5%      -53 Bps
       23.7%24.0%            25.1%        25.1% 25.5%     25.3%
                                                                  24.9%           24.6% 24.5%
                     24.5%                                                24.6%                             Claro         +0 Bps               2011             2012

       20.4% 20.1%                                                                                                                                     #2 Voice Post-paid
                     19.5%   19.4%        19.7%   19.1%   18.8%   18.8%   18.5%   18.7% 18.7% 18.8%
                                                                                                            Oi            +3 Bps               38.2%             38.4%     +21 Bps


                                                                                                                                               22.0%            23.2%      +121 Bps
                                                                                                                   The only mobile
                                                                                                                   operator which                                          -282 Bps
   1Q10     2Q10     3Q10     4Q10        1Q11    2Q11    3Q11    4Q11 1Q12       2Q12     3Q12 4Q12                grew in 2012               23.9%            21.0%

                                                                                                                                               15.3%            16.7%      +143 Bps
Source: Anatel                                                                                                                                  2Q12             4Q12



  Sales Force                                                               Focus on Efficiency                                      Bad Debt Trend
  (Points of sale EoP)                                                      (R$; months)                                             (as % of Gross Revenues)

            2010                67                                           SAC/    1.5
 Own                                                                                                  1.3                1.4
                                                                            ARPU
            2011                     81              +96%
 Stores
            2012                              131                                                                                       1.04%
                                                                                     36                                                                  0.92%
                                                                                                      28                 27                                              0.71%
                                                                            SAC
            3Q12                             298k         +9%
 Mass                                                                                       -21%                 -5%
 Channel 4Q12                                             QoQ
                                                  326k
                                                                                    4Q10              4Q11              4Q12            4Q10             4Q11            4Q12

                                                                                                                                                                                      12
Customer Base Evolution

                                                             Voice post-paid Base Analysis (ex-M2M and broadband)
                                                             (Million lines)
 Customer Base Growth
 (% YoY)                                                                                                                                 10.5 10.7 D% YoY
                                                                                                                                      10.4
                                                                                                                       10.2 10.4 10.3               +15%
                                                                                                            9.9 10.0
                                                                                                      9.8
                                                                                     9.4 9.5 9.7
                                                    10.7                       9.3
                                 +15.5%                        Total post-                                                           8.3 8.4 8.7     +25%
                                                               paid
                                           10.3                base
                                   10.0
                          9.7                                  Voice post-                                                           4Q12: 519k Net adds
post-paid                                                      paid base                                                             34% Net share (#2)
                  9.3

                                                                      Dec 11                 Mar 12            Jun 12          Sep 12       Dec 12

                                                            Source: Anatel
                 4Q11    1Q12     2Q12     3Q12    4Q12

                                 +75 Bps                     Voice Growth (MOU)
                                                             (Minutes; %YoY; Top Up)
 post-           14.5%   14.4%   14.5%     14.8%   15.3%
paid Mix

                                                           % YoY     +1.7%            +0.2%        +0.2%          +6.7%        +14.5%
                                 +8.8%
                                           59.1    59.6                                                                                    Top Up Volume
                                  58.9
                         57.6                                                                                                                          210
pre-paid                                                                                                                         150
                                                                                                                   139                       183 +15%
                  54.8                                                131
                                                                                       126            127
                                                                                                                                               4Q11 4Q12

                  4Q11   1Q12     2Q12     3Q12    4Q12               4Q11            1Q12         2Q12            3Q12         4Q12
Source: Anatel




                                                                                                                                                            13
Data as Key Driver for Growth

Products Net Revenues                                  Handset Sales Market Share                               Smart/Web phone Penetration
(R$ Million)                                           (% of handset revenues from Jan/12 to Nov/12)            (% over total base of lines)


                       +56.4%                                                                                                          1.6x
                                               706       Operators                                                                                       43.1%
                                                                                     7%                                                          39.1%
                                    622                                                                                               35.2%
                         563                                         54%
                                                                                            25%                             31.1%
  451          453                                                46%              30%                            26.6%
                                                         Open Market                       38%

 4Q11       1Q12        2Q12      3Q12        4Q12
                                                                              P1     TIM     P3    P4
         Sales of web/smartphones
             represented 65%                           Source: Company estimates                                  4Q11      1Q12       2Q12      3Q12    4Q12




VAS Gross Revenues                                      SMS unique users growth                                 Data users
(R$ Million; % of Gross Mobile Services Revenues)       (Million Montlhy unique users)                          (Million monthly unique users)

                                   19.6%       20.5%
           18.1%        18.7%                                                                                                           +21.5%
16.7%                                                                       +24.6%                                                                       >21
                                                                                                                          ~18

                         +29.7%
                                               1,243
                                   1,132
               1,000     1,031
  958                                                                                                                     4Q11   1Q12     2Q12    3Q12   4Q12

                                                                                                               3G coverage
                                                                                                               (% of urban 66%                           72%
 4Q11          1Q12     2Q12       3Q12        4Q12      4Q11        1Q12     2Q12          3Q12        4Q12   pop.)

                                                                                                                                                                 14
EBITDA & Efficiency

     EBITDA Evolution
     (R$ Million)                                                                                                         16 mln of provision on advertising credit
                                                              ~400                                                        26 mln of provision on Anatel administrative
                                                                                                                          procedures established between 2007/09

                                                  +69               +91         -630
                                    +1,067                                                 -202
                                                                                                            5,052            -42             5,010
                     4,658


                    27.3%                                                                                  26.9%                             26.7%
                                                                          EBITDA Margin

                                                                                                           32.4%                             32.1%
                    32.5%                                            Service EBITDA Margin

                  EBITDA        Δ Services     Δ Handset      Δ Marketing    Δ Network    Δ Pers./G&A Adj. EBITDA    Non-                  Rep. EBITDA
                   2011         Revenues         Margin        and Sales      and ITX      and others     2012    recurring 3Q                2012

                  ΔYoY              +6.9%       -20.9%            -2.3%       +13.3%       +11.8%          +8.5%                             +7.6%


     Handset Business and Commercial Efficiency                                                   Leased Lines, Traffic and ITX Costs
     (%YoY)                                                                                       (Compound Growth Rate - Quarterly)
                                                                                                                         Traffic
     Handset Business
                                                                                                                          6.9%
    Net Product                                      COGS            +26%
                             +35%
    Revenues
                                                                                                                  2011             2012
                    2011             2012                    2011            2012
                                                                                                       Leased                         ITX costs
     Commercial Efficiency                                                                           Lines costs                      (ex-SMS)
                                                                                                           0.2%
    Gross                                                                                                                                 -0.6%
                      -3.4%                  Commissioning
    Adds                                     Expenses                -9.3%
                                                                                                    2011          2012             2011       2012
            2011               2012                        2011              2012


                                                                                                                                                                         15
Net Income & Dividend

        From EBITDA to Net Income
        (R$ Million)

              5,010
                                                                                                                      16 + 26 = 42.1 mln – provisions
                                                                                                                      9.1 mln – monetary adjustments for
                                                                                                                      the administrative procedures
                           -2,689
                                          2,321          -168                -705
                                                                                                1,449               1,500



              EBITDA      Depreciation/   EBIT        Net Financial         Taxes and         Net Income             Adj. Net
               2012       Amortization                   Result              Others              2012             Income 2012
      ΔYoY     +7.6%        +3.6%         +12.6%         -29.7%              +29.1%             +13.4%             +17.4%




Organic Net Income                                                    Dividend Evolution
(R$ Million, CAGR)                                                    (R$ Million, CAGR, Reported Payout)



                                                                                                        +22%
                            +39%


                                              1,500                                                                              743
                            1,278                                                                           533
           776                                                                   497


         2010               2011             2012                               2010                    2011                     2012
                                                                  Payout
                                                                                 22%                        42%                   51%
                                                                   Ratio

                                                                                                                                                      16
Cash Generation

 2012 Operational Free Cash Flow                                        Net Debt
 (R$ Mln)                                                               (R$ Mln)


                                   R$ 378.2 Mln
                                   of 4G Licenses
                                                                               EBITDA:   -5,010
        5,010          -3,765                                                  D WC:     -579
                                                                               Capex:    +3,765            Dividends:     +523
                                                    ~ R$ 340 Mln of                                        Income Tax:    +414
                                                    License payable                                        Others:        +295

                                                                              441
                                                                                         -1,824
                                           +579                 1,824
                                                                                                  +1,232                 -151



       EBITDA         CAPEX                Δ WC                OFCF

%YoY +7.6              +24.4              +7,342                +12.4
                                                                             2011        Oper.    Non-Oper               2012
%Net                                                                                     FCF
        26.7            20.1                 3.1                 9.7          Net                   FCF                   Net
Rev.
                                                                             Debt                                        Debt




            5.1 Bln for Organic EBITDA in 2012                             1.8 Bln of Oper. Free Cash Flow in 2012

                                                    3.4 Bln on Organic CapEx in 2012

                                                                                                                                 17
Conclusion

                % Households with only mobile services             Fixed price premium over mobile                 TIM MoU
                                                                    Mobile
                                                                                                                   (minutes)
                                                55%

FMS on Play              49%                                                                                                       129   136
                                                                                                                          116
                                                                                                                    83

                                                                    Fixed


                         2009                   2011                  2006      2009    2011   2014                2009   2010    2011   2012 2015e


                  Mobile Broadband Access per Social Class
                                                                                                         Data Monthly Users
                     +600 bps           +700 bps           x2            x5                              (Mln)

                                                                                                                                         >21
Mobile                                                                                                       ~18
Data                      20%                                            20%           2010
Accelerating                               18%               18%
                    14%                                                                2011
                                     11%                9%
                                                                    4%
                                                                                                             4Q11 1Q12 2Q12 3Q12 4Q12
                     A Class          B Class           C Class     D/E Class
                 Source: PNAD (national institute of statistics)

                                                                                               MTR Path
               MTR (Mobile Termination Rate)                                                   (R$/minute)
               • Cut implemented
               • Clear path towards 2016                                                          0.37             0.33
MTR & EILD     • Great contribution from mobile sector (ARPM -16%YoY)                                                            0.25
partially
                                                                                                                                               0.17
implemented
               EILD (Leased lines)
               • Resolution 590 released (cut up to 30%)
               • Needed framework to be followed by incumbents
               • Monopoly break                                                                  2012a         2013e             2014e         2015e

                                                                                                                                                       18
TIM Fiber Update
Live TIM: Up & Running



                                                                                              MSANs

                                                                                      Optical                         Backbone
Network                                           2
                                                                                     network
Construction                      1
                                                                                                      3


                           Buildings authorized             Building’s connected                           MSANs installed

                         7.1 k                8.5 k     3.0 k                4.2 K                    405                         694


                         3Q12                 4Q12     3Q12                  4Q12                 3Q12                           4Q12

               Capex per Client                                           Quality of Service
               (R$)                                                       (Average Speed in Mbps)

                >700


                                                                                                          35                 37
                                                           500
Quality of                                                                                                     20                  21
Service with
Low Cost                                                                           1.8 0.4


                                                                              Market Average               Live TIM          Live TIM
                  2012                                Dec/15e                                             (nominal)         (delivered)



                                                                             Download        Upload



                                                                                                                                          20
Live TIM: Speeding-Up with the New Offer

Market Demand                                                               Offers
(Units)                                                                     (Units)

                                                                                          Launch Promo                          Actual (jan13)

                                                     Website
                                                   Registration

                                                                    160k




 Customer Base / Sales                                                        Msan Installation Takeup (average)   weeks
 ('000 Clients)                                                               MKT share per Week per Coverage

  10
                  Customer Base                                              10%
   9
                  Sales
   8
   7
   6
   5                                                                          5%
   4
   3
   2
   1
                                                                              0%
   0
                                                                                      1    3   5   7   9   11 13 15 17 19 21 23 25 27 29 31 33
          may/12 jun/12   jul/12   aug/12 sep/12   oct/12   nov/12 dec/12
                                                                                                                  Week
                                                                                                                                                 21
Quality and Network
Lessons Learned: Focus on Quality

1                                                                          One Network for all businesses
                   Restructuring of the
                    network                                                              More Strength
Management
  Change           Intelig, TIM Fiber and TIM                                           Great resilience
                    Celular network to become
                                                                                         Clear priorities
                    one single entity


2                                                  The least claimed Telecom carrier at consumer
                   Direct report to the CEO, a     protection agency (Procon)
    Structuring     new division responsible to
                                                   Delivery Anatel’s network plan
      Quality       assure quality measures, as
                    well as customer relation      Improved IDA (Index of caring performance) from 88 pts
                    satisfaction                    in August to near 93 pts in December (2nd best)


3                  Launch of a comprehensive      Advertisement with the chairman and employees
                    website, focused on            Anatel Plan disclosure
      Image
                    network quality                Real coverage footprint
      Repair
                   Market campaign focused        Quality KPI’s and network improvement/incidents
                    on transparency                 disclosure

4                                                                                    3.4 Bi
                   Focus on mobile                                 3 Bi    +12%               18% of
    Incremental     infrastructure                 Incremental                               Top Line
       CapEx                                        Investments
                   Enhanced 3G coverage
                                                                   2012E             2012A

                                                                                                             23
Consumers Complaits: Good position at Anatel and
Procons

     IDA – Index of Attendance (last reported by Anatel)                                       Anatel Ranking of Complaits (last reported by Anatel)
     (Points)                                                                                  (Index of Complaints under 1,000 access)

                                                                                                                                                        0.64            0.63
                     99.40      100.00                99.90
        96.75                                97.90                                                             0.50
                                                                     96.15     95.15             0.47                     0.48              0.50               0.50
                    95.05                            98.00                                                                                                              0.47
    93.95                       97.00    96.70                                                                                    0.41
                               89.85 91.00                           88.00     89.35             0.39
    90.30                                                                                                      0.44                          0.34              0.44            TIM
                     87.90                           92.80                            TIM                                 0.40                                        0.41
                                             89.35                            84.01             0.32              0.30     0.26 0.27 0.38
                                                                                                                                            0.24
        86.40                      86.20                                                          0.27                                                                  0.30
                     84.80                            84.85                                                                       0.24                    0.28
                                                                      73.26                                    0.21        0.20                0.20

                                                                  72.72        73.15

       Oct-11       Dec-11      Feb-12      Apr-12    Jun-12      Aug-12       Oct-12             Oct-11      Dec-11     Feb-12   Apr-12    Jun-12      Aug-12        Oct-12
   Source: Anatel                                                                            Source: Anatel


     Volume of claims at Consumer’s Protection Agency (Procon)                                 Procon Demands throughout 2012
     (# Quarterly claims)                                                                      (Mln of clients; Thousands of Demands)                               Best
                                                                                                                                                                 position in
                                                             21,618           19,838                                                                              Telecom
                            19,245
                                            18,558

    16,013
                                                                              14,737
                                                             12,567
                            10,687          10,510
     9,344                                                   8,882            8,913
                            8,229           7,693                                      TIM
     7,591                                                                    8,745
     6,229                  7,166                            7,648
                                           6,533
        4Q11                1Q12             2Q12            3Q12             4Q12

    Source: SINDEC data base. Represents 45% of total Procons (12/31/12)                     Source: SINDEC published in Folha de São Paulo newspaper
      P1     TIM     P3       P4

                                                                                                                                                                                     24
Network and Quality Approach

  3G Coverage                                                  Anatel Plan: Network Development         Anatel Plan: Quality Targets
  (# Cities, % Urban Population Covered)                       (Units TRX, Km Fiber)                    (Preliminary Results)

% Urban Pop                                            80%     TRX (000)                                SMP5 – Call Completion
Covered                       72%
  54%
         66%
                                                                                        241
                                                                                                  271     97%
                                                                                                                   95%          95%       95%
                                                                   205        205


 # cities                     712                                2012a       Anatel     2013e   2014e     2012a        Anatel   2013e   2014e
                  488                                                         Plan                                      Plan
   210                                                         Data Channel Elements (000)              SMP7 – Drop Call
                                                                                                  741

  2010        2011            2012     2013e   2014e   2015e       406       328
                                                                                         517
                                                                                                           1.7%       2.0%     2.0%       2.0%




                                                                 2012a       Anatel     2013e   2014e     2012a        Anatel   2013e   2014e
  Organic Capex (ex- 4G license)                                              Plan                                      Plan
  (Capex/Sales, Mix of Investments)                            FTTS (Km of Fiber 000)             53    SMP8 – Data Connection Rate

                                                                                                                  
                                                                                         47
As % of Net Revs.
                                                                   39         38
                                                                                                          99%
                                                                                                                     95%
                                                                                                                               98%         98%

                   18.0% 18.0%
   19.6%
                                                10.7             2012a       Anatel     2013e   2014e     2012a        Anatel   2013e   2014e
                                 3.4
                        3.0                                                   Plan                                      Plan
            2.8
                                                               FTTS (#Sites 000)                  3.3   SMP9 – Data Connection Drop Rate
  Infra                                                                                  2.7
Invest. 2.3             2.7      3.1
                                                                   1.3        1.3                          3%     5%           5%        5%

 Other
Invest. 0.5             0.3      0.2
                                                                 2012a       Anatel     2013e   2014e     2012a        Anatel   2013e   2014e
         2010       2011        2012    2013e 2014e 2015e                     Plan                                      Plan
                                                                                                                                                  25
Business Outlook
Brazil: Leveraging on Pure Mobile Competitive Advantage

   Voice FMS: Mobile is more convenient than Fixed…                               Data Going Mobile: Internet has a great potential…
   R$/minute, voice                                                               Mln Households;
                                                                                                                            Fixed BB by speed
                                                                                                                            % of connections
                                                                                                      68 Mln
                                                                                   Possess                                   < 2 Mbps
                                                                                                       38%                                             66%
                                                                                      Internet
                                                                                   connection
                                                                                                     25.7 Mln
                                                                    50% mobile
                                                                                                                                                   27%       Other
                                                                    discount                                                                       3.2 Mln
                                                                                  Does NOT                                28%                     25%       Lack of
                                                                                     Possess           62%                                         2.9 Mln   Coverage
                                                                                      Internet
                                                                                   connection        41.9 Mln             Intention
        2006       2007      2008    2009   2010     2011    2012                                                                                   48%      Too
                                                                                                                            to buy
                                                                                                                                                   5.6 Mln   Expensive
                                                                                                                    over next 12 months
                                                                                                 Total Households                         Households which does
                                                                                                                                              NOT possess

   Voice FMS: …TIM, with no legacies, can only gain on the trend                  Data Going Mobile …Mobile has greater price efficiency
   R$ billion, Net Revenue per Group (9M12)                                       Willingness to pay, % of households

                                                                                    Willingness to pay (% of Households)
       Total         25.0           22.8       20.8         13.7        3.1              > R$ 250       1%
                                                              FMS                         R$ 250        2%
                                                                                          R$ 200        3%                                UBB
  Fixed + Data +                                             Focus                                                                                     Live TIM
                      9.4                                                                 R$ 150         6%
      Pay TV                                                                                                                                           Approach
                                    13.7                    0.7                           R$ 100           13%
                                              14.1                                         R$ 80             20%
                                                                                           R$ 70              26%
      Mobile          15.6                                  13.0                           R$ 50                 41%
                                     9.1       6.6                                         R$ 40                   50%
                                                                         3.1               R$ 30                     62%
                                                                                           R$ 20                       68%                Mobile
                     Vivo           Claro      Oi           TIM         GVT                R$ 10                        73%


                    A pure mobile approach is the most suitable strategy to capture both opportunities
Source: Company estimates; CETIC dec’11;
                                                                                                                                                                         28
TIM Fiber: Plan for 2013/2015

 Coverage (addressable)
 Thousands of Households
                                4x                 >2000

                                                                        Geographic Expansion


                                                                        Geographic expansion for low-middle class and targeting high
         ~500                                                           income neighborhood



         2012            2013           2014       2015                 •   2012: priority coverage in areas with high ‘A/B classes’
                                                                            concentration
 Efficient approach
 MSAN port occupancy (%), Capex (R$)                                    •   2013: chess board strategy and entering in class C
 Port Occupancy (%)
         80                                                             •   2014: additional coverage in Rio de Janeiro and São
         60                                                                 Paulo metropolitan regions, focusing class C
         40                                                                 concentration areas
         20
         0
          2012             2013             2014          2015

Coverage Capex             Installation Capex      Total Capex
per Home Passed                 per Sub              per Sub
         ~R$2k                       ~R$800               ~R$5k

                            ~R$300
~R$80                                              ~R$700
                                TIM Int. Bench.*
 TIM      Int. Bench.*                               TIM Int. Bench.*
                                Fiber
 Fiber                                               Fiber
                                                                                                                                       29
Business Drivers of Growth
                                                                                                                                             CAGR 12-15

   4 Ways of Growth                                                                       Revenue Growth
                                                                                          (Total Revenues,R$ billion)


                                                                                                                                     High Single
                                                                                                                                     Digit growth
                                                                                                                      18.8
                                                                                                        17.1
                                                                                                 14.5

   Customer             MoU              VAS    HH ready
     Base                              Revenues  to sell
    >90 Mln                 >200 min      >26%                ~2Mln

    Community                 FMS        Internet for         Tim Fiber
                                                                                                 2010   2011          2012     2013e     2014e      2015e
    Expansion                (Voice)      everybody           Ultra BB



  Mobile Customer Base                                  FMS – Voice (MOU)                                      Internet for All (Mobile Data)
  Million of lines                                      Minutes of usage per line                              Data as % of Gross Mobile Serv. Revs.
                                                        250




                                                                                                 >200          25%
                                                                                                                                                        >26%

                                        > 90
                                                        200



                                                                                                                                   19%
                                                                            150                                20%




                     70.3                                             129                                                    15%
           64.1
                                                        150



                                                               116                                             15%
                                                                                                                     13%
   51.0                                                 100
                                                                                  Double digit                 10%
                                                                                                                                         Double digit
                                                                                    growth                                                 growth
                                                         50

                                                                                                               5%




                                                          0                                                    0%




   2010 2011 2012 2013e 2014e 2015e                            2010 2011 2012 2013e 2014e 2015e                      2010 2011 2012 2013e 2014e 2015e




                                                                                                                                                               30
2013-2015 Guidance




                                              2013 -2015
           R$ billion         2011   2012
                                            CAGR Guidance

                  Total Net                 High Single Digit
                  Revenues    17.1   18.8
                                                Growth



            Organic EBITDA                  High Single Digit
                              4.6    5.1
                                                Growth



             Organic CapEx    3.0    3.4          10.7




                                                                31
Appendix
Historical Data: Financials (R$ Thousand)




                                            33
Historical Data: Operational




                               34
Historical Data: Financials (US$ Thousand)




                                             35
Regulatory Update



                                                                        PGMC

 • Access to fixed operators networks:                                        • MTR (VU-M) billing system:
  Unbundling of copper networks (Backbone, Backhaul and Last Mile at           Full billing between PMS* players (i.e. TIM, Claro, Oi and Vivo).
  regulated prices (wholesale vs. retail prices cross check).                  Partial bill and keep between non-PMS players (Nextel, CTBC and
  No unbundling of fiber networks: exclusive use of fiber networks             Sercomtel) and PMS players was defined as follows:
  (including dark fiber) for 9 consecutive years (Regulatory Grace Period).    2013/2014: 80/20
                                                                               2015: 60/40
 • Infrastructure sharing:                                                     2016: Full Billing
  Sharing of the passive infrastructure (duct, conduits and towers).
                                                                              • MTR cut path:
 • National Roaming:                                                           2013: 9.5% (~R$ 0.33/min.)
  Charged at the lowest tariff in the market for non-PMS players (Nextel,      2014: 25% (~R$ 0.25/min.)
  CTBC and Sercomtel).                                                         2015: 33% (~R$ 0.17/min.)
                                                                               2016: Cost Model


                                  4G                                                                         QUALITY

 • 2.5 GHz:                                                                     • Improvement Plan:
  Contract is signed, 10% paid in 4Q12, 90% to be paid in 2Q13                    Focus on the improvement of customer care and network.
  (License value: R$ 382 mln).
  Suppliers are defined: Huawei, Nokia-Siemens and Ericsson.                    • Anatel quarterly assessment:
                                                                                  Based on follow-up monthly meetings
 • Future of 700 MHz Auction :
  Ongoing discussion among Anatel, mobile carriers and                          • Indication of the integrality of the new quality rules
  broadcasters on digital dividend.                                               New broadband indicators start to be informed of November/ 2012.




*PMS as Significant Market Power. A player which has the power to influence a specific market.                                                       37
Taxation Over Telecom in Brazil
Tax Composition
                                                                              Telecom Tax Aliquots in Brazil
% of Gross Revenues                                                           % of Net Revenues
                                                               30%-40%
In 2011, TIM paid R$7.3            25%-35%
bln of taxes, fees and                             1.5%
contributions (~43% of
total net revenues)                                                                                             LatAm Average
                                                                                                                         20%
                                                                                      Mexico
                                                                                       15%
                  0.65%

     3%                                                                            Nicaragua
   Cofins                        ICMS                      Total                   15%                                         Venezuela
                  PIS/                        Fust/
                 PASEP                       FUNTEL                                                                                 14%
                                                                                                Colombia
                                                                                                20%
Tax Relief - 1º Step: M2M Fistel and Smartphones (MP 563/2012)                        Ecuador
                                                                                      27%
 Tax reduction     Reduction in the          Increase of                                        Peru                        Brazil
                      price to               Penetration                                        19%                         40%
                     consumer                                                                                  Bolivia
                                                                                                                13%

                                                                                                       Chile
                                                                    Social                             19%
                                                                   Impacts
                                                                                                               Argentina
                       Possibility of          Better                                                            25%
                          higher               Quality
                      investment in
                         network                                                                                           Paraguay
                                                                                                                               10%
                                                                   Economic
                                                                    Impact

                                                                                                                Source: UIT, Deloitte and Acel
                                                                                                                                            38
Shareholders Structure and Stock performance



                          Telecom Italia
                                 100%
                                                                                  Stock Performance (base 100)*
               Telecom Italia International N.V.
                                                                            140
                                 100%
                                                                            120
         TIM Brasil Serv. e Part. S.A.     Minorities
                                                                            100
ON: 67% (1,611,969,946)                             ON: 33% (805,662,701)
                                                                             80
                                                                             60
                                                                             40

                           TIM Participações S.A.                            20
                                                                              0
                   100%                             100%


                    TIM Celular S.A.        Intelig                                     TIMP3   Ibovespa   TSU




  *Last price as of 02/01/2012                                                                                    39
Safe Harbor and IR Contacts


 Safe Harbor Statements                                Investor Relations Team

                                                       Avenida das Américas, 3434 - Bloco 01
 Statements in this presentation, as well as oral            6 andar – Barra da Tijuca
                                                          22640-102 Rio de Janeiro, RJ
 statements made by the management of TIM                   E-mail: ri@timbrasil.com.br
 Participações S.A. (the “Company”, or “TIM”), that
                                                                   Rogério Tostes
 are not historical fact constitute “forward looking      E-mail: rtostes@timbrasil.com.br
 statements” that involve factors that could cause           Phone: +55 21 4109-3742

 the actual results of the Company to differ                     Vicente Ferreira
                                                        E-mail: vdferreira@timbrasil.com.br
 materially from historical results or from any            Phone: +55 21 4109-3360
 results expressed or implied by such forward
                                                               Leonardo Wanderley
 looking statements. The Company cautions users         E-mail: lwanderley@timbrasil.com.br
 of this presentation not to place undue reliance on        Phone: +55 21 4109-4017

 forward looking statements, which may be based                   Gustavo Valente
                                                         E-mail: gvalente@timbrasil.com.br
 on assumptions and anticipated events that do              Phone: +55 21 4109-3446
 not materialize.
                                                                    Luiza Chaves
                                                         E-mail: luchaves@timbrasil.com.br
                                                            Phone: +55 21 4109-3751



                                                             Visit our Website
                                                             www.tim.com.br/ir
                                                                                               40

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Meeting with investors of february 2013

  • 1. TIM Brasil - Meeting with Investors TIM Brasil September, 2012 - Meeting with Investors February, 2013
  • 2. Knowing TIM Better Shareholders Structure TIM: A Huge Brazilian Company  Presence in Brazil since 1998 TIM Brasil Serv. e Part. S.A. Minoritários  Unique Telco company listed on the Novo Mercado: ON: 67% (1.611.969.946) ON: 33% (805.662.701) .100% Tag Along and equal dividend rights . One single class of shares . Independent Board members TIM Participações S.A. . A more strict disclosure policy 100% 100%  ~ 11,000 direct employees  + 21,000 indirect jobs TIM Celular S.A. Intelig  +400,000 Points of Sales (Top-up and SIM cards)  + 130 own stores  > 70 million costumers. The 2nd player.  11 Customer Care Centers with 14,000 consultants Highest level of  ~ 11,500 antennas in 3,383 cities, covering +94% urban Requirement of protection for Corporate population Governance minority Demand for transparency and shareholders  Exclusive attendance of 391 municipalities and 1.64 Legal disclosures million customers Requirements  Payment of R$7.3 billion in taxes and contributions in 2011  Investment: R$3.8 billion in 2012 Brazilian Law “Nível” 1 “Nível” 2 “Lei das S.A” 3
  • 3. Strategy 4+
  • 4. Macro-Economic Fundamentals Remain Solid Families Income is increasing continually Brazilian families consumption is growing every year Average Real Salary (R$) Families consumption on Brazilian GDP demand side - %YoY growth 8 2.000 6,9 1.900 7 6,1 5,7 1.800 6 5,2 1.700 4,8 5 4,4 4,1 4,3 1.600 4 3,0 1.500 1.400 3 1.300 2 Lowest 1.200 1 Growth 1.100 - 1.000 2006a 2007a 2008a 2009a 2010a 2011a 2012e 2013e 2014e Family Indebtness will probably drop Unemployment rate is reaching a low record constantly % debt service/families income Unemployment Rate(%) 30 13,0 12,4 12,0 11,5 25 22,4 19,1 19,2 20,3 19,5 20 20,2 11,0 9,9 10,0 20 17,8 10,0 9,3 Peak 9,0 7,9 8,1 15 8,0 6,7 10 7,0 6,0 6,0 5,5 4,8 5 5,0 4,2 4,0 - 3,0 Source: Credit Suisse, BaCen and IBGE 5
  • 5. Mobile Business in Brazil is driving sector growth A huge market…. …with demographic bonus … and still low Voice and Data usage Serv.Rev. US$ Bln; Mln subs; 2011 Mln of people MoU (minutes); Data as a % of Serv. Rev.; 2011 173 2002 2009 2014 Minutes of Use %Data Serv. Rev. Service 108 898 Revenue 82 Class 37 A/B 14.5 20 29.1 4o 55% - 50,00 100,00 150,00 200,00 250,00 300,00 C 350,00 400,00 67.5 450,00 500,00 95 118 452 38% 986 339 31% D 46.1 44.5 32.1 19% Subscriber 894 116 Base E 46.6 28.9 16.8 332 246 4o Above From US$891 From US$558 From zero US$3.843 to US$3.843 to US$891 to US$558 - 200,00 400,00 600,00 800,00 1.000,00 1.200,00 Brazil: GDP vs. Telecom Revenues Growth ARPM Fixed vs. Mobile % Growth YoY R$ Mobile 25% 20% 15% 10% TIM 5% Mobile Market 50% mobile 0% GDP** discount Fixed -5% -10% Wireline -15% Market* 2006 2007 2008 2009 2010 2011 2012 1Q11 2Q11 3Q11 4Q11 1Q12 2Q12 3Q12 **BaCen estimates for 3Q12 Source: Company estimates; BofA ML Global Wireless Matrix 3Q12; Teleco; IBGE; Bloomberg; Credit Suisse * Wireline Market is composed by incumbents only 6
  • 6. Mobile Segment to Support Universalization Customers Growth - Telecom Market Transformation (Mln customers) Total Revenues- R$ Bln 258,9 CAGR ’12-’15 +114% 242,2 129 4% 202,9 124 174,0 116 14 10 150,6 104 (12%) 28% 8 (7%) (9%) Mobile 121,0 • Mobile 6 (6%) +11% Mobile: +7% VAS 41,2 41,5 42,0 43,0 43,7 41 43 45 46 39,4 • Mobile 0% (40%) (40%) (40%) (40%) Fixed Voice • Fixed 17 18 2007 2008 2009 2010 2011 3Q12 (16%) 19 21 Data* (17%) 7% (17%) (18%) Mobile 40 Fixed: -1% 39 37 Penetration 64% 79% 90% 105% 124% 132% • Fixed (38%) 35 -5% (36%) (33%) (30%) Voice Customers Growth – Broadband 2009 2012 2014 2015 (Mln customers) Market split between: 50,8 +3,658% Mobile 47 60 69 75 (45%) (52%) (56%) (58%) 33,2 57 56 55 55 Mobile Fixed (55%) (48%) (44%) (42%) 16,3 18,6 14,6 +86% 10,0 11,4 Fixed 4,1 13,8 1,4 Mobile Segment as the Growth Driver and 2008 2009 2010 2011 3Q12 Sector Universalization 7
  • 7. FMS Secular Trend Remains on Play Fixed to Mobile Substitution… …impacting Fixed Incumbents … benefiting Mobile Segment Fixed Tariff Premium over Mobile Lines in Service ARPM (R$/min) (Fixed - Residential, Mobile, D% yoy, D% yoy growth average) Fixed +18% Mobile (Residential) -6% Mobile 50% mobile discount 1Q11 3Q12 1Q11 3Q12 Fixed Revenues 2006 2007 2008 2009 2010 2011 2012 (Fixed, Mobile, D% yoy, D% yoy growth average) Leading Traffic to a Sharp Increase Fixed +9% Mobile -7% (Bln Minutes) 23.8 26.4 20.1 21.8 22.6 18.4 2Q11 3Q11 4Q11 1Q12 2Q12 3Q12 1Q11 3Q12 1Q11 3Q12 EBITDA Leadership in LD Market Share (Integrated, Mobile as TIM, D% yoy, D% yoy growth average) (% Minutes) Integrated Mobile 88.2% -5% +10% 66.5% 53.3% 49.8% 48.5% 48.3% 49.7% 6.7% 45.8% 47.8% 47.7% 48.1% 28.3% 42.0% jun/09 jun/10 jun/10 dec/10 jun/11 dec/11 mar/12 1Q11 3Q12 1Q11 3Q12** TIM Incumbents* * Telemar, Brasil Telecom, Telesp e Embratel. Source: Companies results and Teleco. **TIM’s Organic EBITDA 8
  • 9. Business Resilience Against a Strong Headwind Operational Improvement Users, Minutes, Unique Users, %YoY  Leader in customer base +10% +14% growth for the 10th +22% consecutive quarter 150 ~21 70.3 67.2 68.9 69.4 139 64.1 131 126 127 ~18  Leader in pre-paid  #2 in post-paid voice (ex - M2M and Dongles) 4Q11 1Q12 2Q12 3Q12 4Q12 4Q11 1Q12 2Q12 3Q12 4Q12 4Q11 1Q12 2Q12 3Q12 4Q12 Customer Base – Mln Minutes of Usage Data Monthly Unique Users - Mln  Record of MoU at 150 min  Smartphone penetration Financials reached 43% of total base R$ Bln, %YoY  Increasing investment to Total Revenues Organic EBITDA Organic Net Income R$3.4 Bln (+12% YoY) ex- 19% 27% 34% licenses 13% 16% 8% 7% 8% -2% % YoY 7% 7% 6%  Organic Net Income FY12 = R$1.5 Bln (+17.4% YoY)  EBITDA – Capex = R$1.6 0.5 Bln (ex-licenses) 5.0 0.4 4.7 0.3 4.5 1.2 1.2 1.4 0.3  Proposed dividends of 4.5 1.2 ~R$743 mln (+39% YoY) 1Q12 2Q12 3Q12 4Q12 1Q12 2Q12 3Q12 4Q12 1Q12 2Q12 3Q12 4Q12 % Margin 26.2 26.7 26.3 28.4 6.1 7.5 9.0 9.2 10
  • 10. Guidance: Check Point % 2011 2012 Guidance R$ billion Achievement Total Net 17.1 18.8 18.8 100% Revenues (+10%) Organic EBITDA 4.7 5.1 5.1 100% (+10%) Organic Capex 3.0 3.4 3.0 113% Tough Year Underscored by Solid Business Foundation • Resilience of customer base growth • Macroeconomic slowdown Net Service Revenue Evolution and usage (especially data) • Regulatory scrutiny 2.7% • ARPU sequentially improving • Image damage 1.7% 1.8% 13.1% • Good cost control (ITX / network • Increased competition 6.9% costs up 9% while traffic +34%) • Intelig’s business performance Intelig’s • More investments in infrastructure below expectations 2011 YoY MTR Macro 2012 YoY Net Service Impact Business Competition Net Service Revs Impact Regulatory Revs Impact 11
  • 11. The only company to gain market share Total Market Share Growth (% of total lines) D YoY #1 Pre-paid 30.1% 30.2% 30.1% 29.7% 29.8% 29.5% 29.5% 29.5% 29.5% 29.6% 29.7% 27.6% 28.3% +63 Bps 29.1% Vivo -45 Bps 221 28.0% 27.2% -78 Bps 640 26.8% 26.9% 26.8% 26.9% 26.5% bps bps 26.0% 25.4%25.3% 25.5% 25.4% 25.6% 24.1% 24.7% +67 Bps 25.4% +42 Bps 24.9% 20.1% 19.5% -53 Bps 23.7%24.0% 25.1% 25.1% 25.5% 25.3% 24.9% 24.6% 24.5% 24.5% 24.6% Claro +0 Bps 2011 2012 20.4% 20.1% #2 Voice Post-paid 19.5% 19.4% 19.7% 19.1% 18.8% 18.8% 18.5% 18.7% 18.7% 18.8% Oi +3 Bps 38.2% 38.4% +21 Bps 22.0% 23.2% +121 Bps The only mobile operator which -282 Bps 1Q10 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 4Q11 1Q12 2Q12 3Q12 4Q12 grew in 2012 23.9% 21.0% 15.3% 16.7% +143 Bps Source: Anatel 2Q12 4Q12 Sales Force Focus on Efficiency Bad Debt Trend (Points of sale EoP) (R$; months) (as % of Gross Revenues) 2010 67 SAC/ 1.5 Own 1.3 1.4 ARPU 2011 81 +96% Stores 2012 131 1.04% 36 0.92% 28 27 0.71% SAC 3Q12 298k +9% Mass -21% -5% Channel 4Q12 QoQ 326k 4Q10 4Q11 4Q12 4Q10 4Q11 4Q12 12
  • 12. Customer Base Evolution Voice post-paid Base Analysis (ex-M2M and broadband) (Million lines) Customer Base Growth (% YoY) 10.5 10.7 D% YoY 10.4 10.2 10.4 10.3 +15% 9.9 10.0 9.8 9.4 9.5 9.7 10.7 9.3 +15.5% Total post- 8.3 8.4 8.7 +25% paid 10.3 base 10.0 9.7 Voice post- 4Q12: 519k Net adds post-paid paid base 34% Net share (#2) 9.3 Dec 11 Mar 12 Jun 12 Sep 12 Dec 12 Source: Anatel 4Q11 1Q12 2Q12 3Q12 4Q12 +75 Bps Voice Growth (MOU) (Minutes; %YoY; Top Up) post- 14.5% 14.4% 14.5% 14.8% 15.3% paid Mix % YoY +1.7% +0.2% +0.2% +6.7% +14.5% +8.8% 59.1 59.6 Top Up Volume 58.9 57.6 210 pre-paid 150 139 183 +15% 54.8 131 126 127 4Q11 4Q12 4Q11 1Q12 2Q12 3Q12 4Q12 4Q11 1Q12 2Q12 3Q12 4Q12 Source: Anatel 13
  • 13. Data as Key Driver for Growth Products Net Revenues Handset Sales Market Share Smart/Web phone Penetration (R$ Million) (% of handset revenues from Jan/12 to Nov/12) (% over total base of lines) +56.4% 1.6x 706 Operators 43.1% 7% 39.1% 622 35.2% 563 54% 25% 31.1% 451 453 46% 30% 26.6% Open Market 38% 4Q11 1Q12 2Q12 3Q12 4Q12 P1 TIM P3 P4 Sales of web/smartphones represented 65% Source: Company estimates 4Q11 1Q12 2Q12 3Q12 4Q12 VAS Gross Revenues SMS unique users growth Data users (R$ Million; % of Gross Mobile Services Revenues) (Million Montlhy unique users) (Million monthly unique users) 19.6% 20.5% 18.1% 18.7% +21.5% 16.7% +24.6% >21 ~18 +29.7% 1,243 1,132 1,000 1,031 958 4Q11 1Q12 2Q12 3Q12 4Q12 3G coverage (% of urban 66% 72% 4Q11 1Q12 2Q12 3Q12 4Q12 4Q11 1Q12 2Q12 3Q12 4Q12 pop.) 14
  • 14. EBITDA & Efficiency EBITDA Evolution (R$ Million) 16 mln of provision on advertising credit ~400 26 mln of provision on Anatel administrative procedures established between 2007/09 +69 +91 -630 +1,067 -202 5,052 -42 5,010 4,658 27.3% 26.9% 26.7% EBITDA Margin 32.4% 32.1% 32.5% Service EBITDA Margin EBITDA Δ Services Δ Handset Δ Marketing Δ Network Δ Pers./G&A Adj. EBITDA Non- Rep. EBITDA 2011 Revenues Margin and Sales and ITX and others 2012 recurring 3Q 2012 ΔYoY +6.9% -20.9% -2.3% +13.3% +11.8% +8.5% +7.6% Handset Business and Commercial Efficiency Leased Lines, Traffic and ITX Costs (%YoY) (Compound Growth Rate - Quarterly) Traffic Handset Business 6.9% Net Product COGS +26% +35% Revenues 2011 2012 2011 2012 2011 2012 Leased ITX costs Commercial Efficiency Lines costs (ex-SMS) 0.2% Gross -0.6% -3.4% Commissioning Adds Expenses -9.3% 2011 2012 2011 2012 2011 2012 2011 2012 15
  • 15. Net Income & Dividend From EBITDA to Net Income (R$ Million) 5,010 16 + 26 = 42.1 mln – provisions 9.1 mln – monetary adjustments for the administrative procedures -2,689 2,321 -168 -705 1,449 1,500 EBITDA Depreciation/ EBIT Net Financial Taxes and Net Income Adj. Net 2012 Amortization Result Others 2012 Income 2012 ΔYoY +7.6% +3.6% +12.6% -29.7% +29.1% +13.4% +17.4% Organic Net Income Dividend Evolution (R$ Million, CAGR) (R$ Million, CAGR, Reported Payout) +22% +39% 1,500 743 1,278 533 776 497 2010 2011 2012 2010 2011 2012 Payout 22% 42% 51% Ratio 16
  • 16. Cash Generation 2012 Operational Free Cash Flow Net Debt (R$ Mln) (R$ Mln) R$ 378.2 Mln of 4G Licenses EBITDA: -5,010 5,010 -3,765 D WC: -579 Capex: +3,765 Dividends: +523 ~ R$ 340 Mln of Income Tax: +414 License payable Others: +295 441 -1,824 +579 1,824 +1,232 -151 EBITDA CAPEX Δ WC OFCF %YoY +7.6 +24.4 +7,342 +12.4 2011 Oper. Non-Oper 2012 %Net FCF 26.7 20.1 3.1 9.7 Net FCF Net Rev. Debt Debt 5.1 Bln for Organic EBITDA in 2012 1.8 Bln of Oper. Free Cash Flow in 2012 3.4 Bln on Organic CapEx in 2012 17
  • 17. Conclusion % Households with only mobile services Fixed price premium over mobile TIM MoU Mobile (minutes) 55% FMS on Play 49% 129 136 116 83 Fixed 2009 2011 2006 2009 2011 2014 2009 2010 2011 2012 2015e Mobile Broadband Access per Social Class Data Monthly Users +600 bps +700 bps x2 x5 (Mln) >21 Mobile ~18 Data 20% 20% 2010 Accelerating 18% 18% 14% 2011 11% 9% 4% 4Q11 1Q12 2Q12 3Q12 4Q12 A Class B Class C Class D/E Class Source: PNAD (national institute of statistics) MTR Path MTR (Mobile Termination Rate) (R$/minute) • Cut implemented • Clear path towards 2016 0.37 0.33 MTR & EILD • Great contribution from mobile sector (ARPM -16%YoY) 0.25 partially 0.17 implemented EILD (Leased lines) • Resolution 590 released (cut up to 30%) • Needed framework to be followed by incumbents • Monopoly break 2012a 2013e 2014e 2015e 18
  • 19. Live TIM: Up & Running MSANs Optical Backbone Network 2 network Construction 1 3 Buildings authorized Building’s connected MSANs installed 7.1 k 8.5 k 3.0 k 4.2 K 405 694 3Q12 4Q12 3Q12 4Q12 3Q12 4Q12 Capex per Client Quality of Service (R$) (Average Speed in Mbps) >700 35 37 500 Quality of 20 21 Service with Low Cost 1.8 0.4 Market Average Live TIM Live TIM 2012 Dec/15e (nominal) (delivered) Download Upload 20
  • 20. Live TIM: Speeding-Up with the New Offer Market Demand Offers (Units) (Units) Launch Promo Actual (jan13) Website Registration 160k Customer Base / Sales Msan Installation Takeup (average) weeks ('000 Clients) MKT share per Week per Coverage 10 Customer Base 10% 9 Sales 8 7 6 5 5% 4 3 2 1 0% 0 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 may/12 jun/12 jul/12 aug/12 sep/12 oct/12 nov/12 dec/12 Week 21
  • 22. Lessons Learned: Focus on Quality 1 One Network for all businesses  Restructuring of the network  More Strength Management Change  Intelig, TIM Fiber and TIM  Great resilience Celular network to become  Clear priorities one single entity 2  The least claimed Telecom carrier at consumer  Direct report to the CEO, a protection agency (Procon) Structuring new division responsible to  Delivery Anatel’s network plan Quality assure quality measures, as well as customer relation  Improved IDA (Index of caring performance) from 88 pts satisfaction in August to near 93 pts in December (2nd best) 3  Launch of a comprehensive  Advertisement with the chairman and employees website, focused on  Anatel Plan disclosure Image network quality  Real coverage footprint Repair  Market campaign focused  Quality KPI’s and network improvement/incidents on transparency disclosure 4 3.4 Bi  Focus on mobile 3 Bi +12% 18% of Incremental infrastructure  Incremental Top Line CapEx Investments  Enhanced 3G coverage 2012E 2012A 23
  • 23. Consumers Complaits: Good position at Anatel and Procons IDA – Index of Attendance (last reported by Anatel) Anatel Ranking of Complaits (last reported by Anatel) (Points) (Index of Complaints under 1,000 access) 0.64 0.63 99.40 100.00 99.90 96.75 97.90 0.50 96.15 95.15 0.47 0.48 0.50 0.50 95.05 98.00 0.47 93.95 97.00 96.70 0.41 89.85 91.00 88.00 89.35 0.39 90.30 0.44 0.34 0.44 TIM 87.90 92.80 TIM 0.40 0.41 89.35 84.01 0.32 0.30 0.26 0.27 0.38 0.24 86.40 86.20 0.27 0.30 84.80 84.85 0.24 0.28 73.26 0.21 0.20 0.20 72.72 73.15 Oct-11 Dec-11 Feb-12 Apr-12 Jun-12 Aug-12 Oct-12 Oct-11 Dec-11 Feb-12 Apr-12 Jun-12 Aug-12 Oct-12 Source: Anatel Source: Anatel Volume of claims at Consumer’s Protection Agency (Procon) Procon Demands throughout 2012 (# Quarterly claims) (Mln of clients; Thousands of Demands) Best position in 21,618 19,838 Telecom 19,245 18,558 16,013 14,737 12,567 10,687 10,510 9,344 8,882 8,913 8,229 7,693 TIM 7,591 8,745 6,229 7,166 7,648 6,533 4Q11 1Q12 2Q12 3Q12 4Q12 Source: SINDEC data base. Represents 45% of total Procons (12/31/12) Source: SINDEC published in Folha de São Paulo newspaper P1 TIM P3 P4 24
  • 24. Network and Quality Approach 3G Coverage Anatel Plan: Network Development Anatel Plan: Quality Targets (# Cities, % Urban Population Covered) (Units TRX, Km Fiber) (Preliminary Results) % Urban Pop 80% TRX (000) SMP5 – Call Completion Covered 72% 54% 66%  241 271 97%  95% 95% 95% 205 205 # cities 712 2012a Anatel 2013e 2014e 2012a Anatel 2013e 2014e 488 Plan Plan 210 Data Channel Elements (000) SMP7 – Drop Call 741 2010 2011 2012 2013e 2014e 2015e 406  328 517 1.7%  2.0% 2.0% 2.0% 2012a Anatel 2013e 2014e 2012a Anatel 2013e 2014e Organic Capex (ex- 4G license) Plan Plan (Capex/Sales, Mix of Investments) FTTS (Km of Fiber 000) 53 SMP8 – Data Connection Rate  47 As % of Net Revs. 39  38 99% 95% 98% 98% 18.0% 18.0% 19.6% 10.7 2012a Anatel 2013e 2014e 2012a Anatel 2013e 2014e 3.4 3.0 Plan Plan 2.8 FTTS (#Sites 000) 3.3 SMP9 – Data Connection Drop Rate Infra 2.7 Invest. 2.3 2.7 3.1 1.3  1.3 3%  5% 5% 5% Other Invest. 0.5 0.3 0.2 2012a Anatel 2013e 2014e 2012a Anatel 2013e 2014e 2010 2011 2012 2013e 2014e 2015e Plan Plan 25
  • 26. Brazil: Leveraging on Pure Mobile Competitive Advantage Voice FMS: Mobile is more convenient than Fixed… Data Going Mobile: Internet has a great potential… R$/minute, voice Mln Households; Fixed BB by speed % of connections 68 Mln  Possess < 2 Mbps 38% 66% Internet connection 25.7 Mln 50% mobile 27% Other discount 3.2 Mln  Does NOT 28% 25% Lack of Possess 62% 2.9 Mln Coverage Internet connection 41.9 Mln Intention 2006 2007 2008 2009 2010 2011 2012 48% Too to buy 5.6 Mln Expensive over next 12 months Total Households Households which does NOT possess Voice FMS: …TIM, with no legacies, can only gain on the trend Data Going Mobile …Mobile has greater price efficiency R$ billion, Net Revenue per Group (9M12) Willingness to pay, % of households Willingness to pay (% of Households) Total 25.0 22.8 20.8 13.7 3.1 > R$ 250 1% FMS R$ 250 2% R$ 200 3% UBB Fixed + Data + Focus Live TIM 9.4 R$ 150 6% Pay TV Approach 13.7 0.7 R$ 100 13% 14.1 R$ 80 20% R$ 70 26% Mobile 15.6 13.0 R$ 50 41% 9.1 6.6 R$ 40 50% 3.1 R$ 30 62% R$ 20 68% Mobile Vivo Claro Oi TIM GVT R$ 10 73% A pure mobile approach is the most suitable strategy to capture both opportunities Source: Company estimates; CETIC dec’11; 28
  • 27. TIM Fiber: Plan for 2013/2015 Coverage (addressable) Thousands of Households 4x >2000 Geographic Expansion Geographic expansion for low-middle class and targeting high ~500 income neighborhood 2012 2013 2014 2015 • 2012: priority coverage in areas with high ‘A/B classes’ concentration Efficient approach MSAN port occupancy (%), Capex (R$) • 2013: chess board strategy and entering in class C Port Occupancy (%) 80 • 2014: additional coverage in Rio de Janeiro and São 60 Paulo metropolitan regions, focusing class C 40 concentration areas 20 0 2012 2013 2014 2015 Coverage Capex Installation Capex Total Capex per Home Passed per Sub per Sub ~R$2k ~R$800 ~R$5k ~R$300 ~R$80 ~R$700 TIM Int. Bench.* TIM Int. Bench.* TIM Int. Bench.* Fiber Fiber Fiber 29
  • 28. Business Drivers of Growth CAGR 12-15 4 Ways of Growth Revenue Growth (Total Revenues,R$ billion) High Single Digit growth 18.8 17.1 14.5 Customer MoU VAS HH ready Base Revenues to sell >90 Mln >200 min >26% ~2Mln Community FMS Internet for Tim Fiber 2010 2011 2012 2013e 2014e 2015e Expansion (Voice) everybody Ultra BB Mobile Customer Base FMS – Voice (MOU) Internet for All (Mobile Data) Million of lines Minutes of usage per line Data as % of Gross Mobile Serv. Revs. 250 >200 25% >26% > 90 200 19% 150 20% 70.3 129 15% 64.1 150 116 15% 13% 51.0 100 Double digit 10% Double digit growth growth 50 5% 0 0% 2010 2011 2012 2013e 2014e 2015e 2010 2011 2012 2013e 2014e 2015e 2010 2011 2012 2013e 2014e 2015e 30
  • 29. 2013-2015 Guidance 2013 -2015 R$ billion 2011 2012 CAGR Guidance Total Net High Single Digit Revenues 17.1 18.8 Growth Organic EBITDA High Single Digit 4.6 5.1 Growth Organic CapEx 3.0 3.4 10.7 31
  • 31. Historical Data: Financials (R$ Thousand) 33
  • 33. Historical Data: Financials (US$ Thousand) 35
  • 34. Regulatory Update PGMC • Access to fixed operators networks: • MTR (VU-M) billing system: Unbundling of copper networks (Backbone, Backhaul and Last Mile at Full billing between PMS* players (i.e. TIM, Claro, Oi and Vivo). regulated prices (wholesale vs. retail prices cross check). Partial bill and keep between non-PMS players (Nextel, CTBC and No unbundling of fiber networks: exclusive use of fiber networks Sercomtel) and PMS players was defined as follows: (including dark fiber) for 9 consecutive years (Regulatory Grace Period). 2013/2014: 80/20 2015: 60/40 • Infrastructure sharing: 2016: Full Billing Sharing of the passive infrastructure (duct, conduits and towers). • MTR cut path: • National Roaming: 2013: 9.5% (~R$ 0.33/min.) Charged at the lowest tariff in the market for non-PMS players (Nextel, 2014: 25% (~R$ 0.25/min.) CTBC and Sercomtel). 2015: 33% (~R$ 0.17/min.) 2016: Cost Model 4G QUALITY • 2.5 GHz: • Improvement Plan: Contract is signed, 10% paid in 4Q12, 90% to be paid in 2Q13 Focus on the improvement of customer care and network. (License value: R$ 382 mln). Suppliers are defined: Huawei, Nokia-Siemens and Ericsson. • Anatel quarterly assessment: Based on follow-up monthly meetings • Future of 700 MHz Auction : Ongoing discussion among Anatel, mobile carriers and • Indication of the integrality of the new quality rules broadcasters on digital dividend. New broadband indicators start to be informed of November/ 2012. *PMS as Significant Market Power. A player which has the power to influence a specific market. 37
  • 35. Taxation Over Telecom in Brazil Tax Composition Telecom Tax Aliquots in Brazil % of Gross Revenues % of Net Revenues 30%-40% In 2011, TIM paid R$7.3 25%-35% bln of taxes, fees and 1.5% contributions (~43% of total net revenues) LatAm Average 20% Mexico 15% 0.65% 3% Nicaragua Cofins ICMS Total 15% Venezuela PIS/ Fust/ PASEP FUNTEL 14% Colombia 20% Tax Relief - 1º Step: M2M Fistel and Smartphones (MP 563/2012) Ecuador 27% Tax reduction Reduction in the Increase of Peru Brazil price to Penetration 19% 40% consumer Bolivia 13% Chile Social 19% Impacts Argentina Possibility of Better 25% higher Quality investment in network Paraguay 10% Economic Impact Source: UIT, Deloitte and Acel 38
  • 36. Shareholders Structure and Stock performance Telecom Italia 100% Stock Performance (base 100)* Telecom Italia International N.V. 140 100% 120 TIM Brasil Serv. e Part. S.A. Minorities 100 ON: 67% (1,611,969,946) ON: 33% (805,662,701) 80 60 40 TIM Participações S.A. 20 0 100% 100% TIM Celular S.A. Intelig TIMP3 Ibovespa TSU *Last price as of 02/01/2012 39
  • 37. Safe Harbor and IR Contacts Safe Harbor Statements Investor Relations Team Avenida das Américas, 3434 - Bloco 01 Statements in this presentation, as well as oral 6 andar – Barra da Tijuca 22640-102 Rio de Janeiro, RJ statements made by the management of TIM E-mail: ri@timbrasil.com.br Participações S.A. (the “Company”, or “TIM”), that Rogério Tostes are not historical fact constitute “forward looking E-mail: rtostes@timbrasil.com.br statements” that involve factors that could cause Phone: +55 21 4109-3742 the actual results of the Company to differ Vicente Ferreira E-mail: vdferreira@timbrasil.com.br materially from historical results or from any Phone: +55 21 4109-3360 results expressed or implied by such forward Leonardo Wanderley looking statements. The Company cautions users E-mail: lwanderley@timbrasil.com.br of this presentation not to place undue reliance on Phone: +55 21 4109-4017 forward looking statements, which may be based Gustavo Valente E-mail: gvalente@timbrasil.com.br on assumptions and anticipated events that do Phone: +55 21 4109-3446 not materialize. Luiza Chaves E-mail: luchaves@timbrasil.com.br Phone: +55 21 4109-3751 Visit our Website www.tim.com.br/ir 40