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DIMENSIONS OF INNOVATION 
Aditya Rijal 
Roll No.4
 “Since I am on the board, I have been doing just 
one thing: Innovation” 
Ed Zander, CEO Motorola (2007)
DIMENSIONS
OFFERINGS 
 Creating unique products or services that are 
valued by customers. 
 Includes firms' products and services. 
 Innovation in this dimension requires the creation of 
produces that customers will value
PLATFORM 
 Common components which can be developed and 
reused for multiple markets or customers. 
 These are used to create derivative offerings. 
 “What are the common technologies, architectures 
and modules which can be shared by my customer 
base to reduce my costs?”
SOLUTIONS 
 Customized, integrated set of products and 
services to solve a customer’s specific 
business problem. 
 “Can I package my offering differently in order to 
simplify, bring more flexibility, or reduce cost for 
buyers?”
CUSTOMERS 
 Discover new customer categories, different buyer 
personas, or unmet/unarticulated needs. 
 “Is there an unserved up- or down-market?”
CUSTOMER EXPERIENCE 
 Everything each actor in the sales cycle and end 
users see or feel about your product and your 
company. 
 Redesigning customer experience across all points 
of interaction 
 Can I simplify the user interface to address a new 
segment?
VALUE CAPTURE 
 The mechanisms a company creates to earn its 
share of the market 
 How can we redesign the sales cycle in increase 
our margins?
PROCESS 
 Focus on reorganizing of business activities to 
conduct operations. 
 Efficiency and effectiveness is the major focus area 
 Can I develop a single methodology which can be 
reused for a specific class of services?
ORGANIZATION 
 Focus is on the way the company structures itself to 
respond to the needs of the customer. 
 Example: Establishing network of partner 
organizations
SUPPLY CHAIN 
 The method to deliver product and services. 
 refers to the necessity of thinking creatively about 
sourcing and fulfillment. 
 What could be automated, or configured by the 
customer to provide faster delivery, cheaper cost or 
improved flexibility?
PRESENCE 
 Channels employed by the company to bring the 
offering to the market. 
 pertains to developing new distribution channels 
 How can I integrate my offering into a partner’s 
larger solution and use that partner as a new 
channel?
NETWORKING 
 Focus is on how a company or product can connect 
to the customer to improve the value of the product. 
 What interfaces should I build to leverage a 
partner’s solution and unleash new value for my 
customer?
BRAND 
 Symbols, words or marks used by a company to 
communicate a promise or an image to the 
customer 
 Leverage a brand in new arenas 
 How can the company’s brand be leveraged to 
reinforce the new concept?
THANK YOU

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Dimensions of innovation

  • 1. DIMENSIONS OF INNOVATION Aditya Rijal Roll No.4
  • 2.  “Since I am on the board, I have been doing just one thing: Innovation” Ed Zander, CEO Motorola (2007)
  • 4. OFFERINGS  Creating unique products or services that are valued by customers.  Includes firms' products and services.  Innovation in this dimension requires the creation of produces that customers will value
  • 5. PLATFORM  Common components which can be developed and reused for multiple markets or customers.  These are used to create derivative offerings.  “What are the common technologies, architectures and modules which can be shared by my customer base to reduce my costs?”
  • 6. SOLUTIONS  Customized, integrated set of products and services to solve a customer’s specific business problem.  “Can I package my offering differently in order to simplify, bring more flexibility, or reduce cost for buyers?”
  • 7. CUSTOMERS  Discover new customer categories, different buyer personas, or unmet/unarticulated needs.  “Is there an unserved up- or down-market?”
  • 8. CUSTOMER EXPERIENCE  Everything each actor in the sales cycle and end users see or feel about your product and your company.  Redesigning customer experience across all points of interaction  Can I simplify the user interface to address a new segment?
  • 9. VALUE CAPTURE  The mechanisms a company creates to earn its share of the market  How can we redesign the sales cycle in increase our margins?
  • 10. PROCESS  Focus on reorganizing of business activities to conduct operations.  Efficiency and effectiveness is the major focus area  Can I develop a single methodology which can be reused for a specific class of services?
  • 11. ORGANIZATION  Focus is on the way the company structures itself to respond to the needs of the customer.  Example: Establishing network of partner organizations
  • 12. SUPPLY CHAIN  The method to deliver product and services.  refers to the necessity of thinking creatively about sourcing and fulfillment.  What could be automated, or configured by the customer to provide faster delivery, cheaper cost or improved flexibility?
  • 13. PRESENCE  Channels employed by the company to bring the offering to the market.  pertains to developing new distribution channels  How can I integrate my offering into a partner’s larger solution and use that partner as a new channel?
  • 14. NETWORKING  Focus is on how a company or product can connect to the customer to improve the value of the product.  What interfaces should I build to leverage a partner’s solution and unleash new value for my customer?
  • 15. BRAND  Symbols, words or marks used by a company to communicate a promise or an image to the customer  Leverage a brand in new arenas  How can the company’s brand be leveraged to reinforce the new concept?

Editor's Notes

  1. Innovation Radar: Developed by Mohan Sawhney, Robert C. Wolcott and Inigo Arroniz (Kellogg School of Management)