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From the Reliability Professionals
                                at Allied Reliability




Lean Manufacturing
& Reliability Concepts

                                Inside:
                                	 Key Principles of
                                	 Lean Manufacturing

                                	 3 Types of Inspections for 	
                                	 Mistake-Proofing




                   A Must-Read Guide for
            Maintenance and Reliability Leaders
                                                 GPAllied © 2010 • 1
Copyright Notice
Copyright 2010 GPAllied. All rights reserved. Any unauthorized use, sharing, reproduction
or distribution of these materials by any means, electronic, mechanical, or otherwise is strictly
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the express written consent of the publisher.


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GPAllied
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Phone 843-414-5760
Fax 843-414-5779
info@gpallied.com
www.gpallied.com
Table of Contents
          Introduction. ............................................................................................ 2
                      .

          Part 1: 5S................................................................................................4

          Part 2: Muda............................................................................................ 9

          Part 3: Key Principles of Lean Manufacturing....................................... 14

          Part 4: Poka-Yoke. ................................................................................ 17
                           .

          Kaizen................................................................................................... 22

          About Allied Reliability........................................................................... 23
Lean Manufacturing and Reliability Concepts
The concepts contained within Lean Manufacturing are
not limited merely to production systems. These concepts
translate directly into the world of maintenance and
reliability.

At the core of Lean Manufacturing philosophy         My Life and Work (1922) and in Today and
is the concept of elimination of waste. It is        Tomorrow (1926) where he describes the
about getting precisely the right resources to       folly of waste and introduces the world to
precisely the right place and at the right time to   Just-In-Time manufacturing. Mr. Ford cites
make only the necessary products in the most         inspiration from Benjamin Franklin as part of
efficient manner possible.                           the foundation of these concepts.
The concepts of the elimination of waste             However, it wasn’t until Toyota’s Chief
can be easily traced to Benjamin Franklin.           Engineer, Taiichi Ohno systematized these
Poor Richard encouraged the concepts of              concepts and the concept of pull (Kanban) into
elimination of waste in numerous ways.               the Toyota Production System and created
Adages like “Waste not, want not”, “A penny          a cohesive production philosophy that was
saved is two pence clear…Save and have” and          focused on the elimination of waste, that the
“He that idly loses 5s. [shillings] worth of time,   world was able to see the real power of Lean
loses 5s., and might as prudently throw 5s. into     Manufacturing. Interestingly enough, when Mr.
the river.” Yes, it was Benjamin Franklin that       Ohno was asked about the inspiration of his
educated us about the possibility that avoiding      system, he merely laughed and said he read
unnecessary costs could return more profit           most of it in Henry Ford’s book.
than simply increasing total sales.                  Part 1 of this report will focus on one very
It was Henry Ford who took the concept of            specific Lean Manufacturing method known as
the elimination of waste and integrated it into      5S. This section will detail how a 5S initiative
daily operations at his manufacturing facilities.    focusing on a plant’s Preventive Maintenance
Mr. Ford’s attitude can be seen in his books         (PM) Program can immediately unlock




2 • GPAllied © 2010                                                                                     Lean Manufacturing
resources within that maintenance department
and make the PM process significantly more
effective and efficient. Part 2 will look at the
Deadly Wastes (Muda) of manufacturing and
how elimination of these wastes is also a focus
of the reliability process. Part 3 will discuss the
overall objectives of Lean Manufacturing and
parallel them with the overall objectives of the
reliability process. Part 4 will discuss Poka-
Yoke (mistake proofing) and see how several
standard maintenance techniques are, in fact,
Poka-Yoke techniques. A brief discussion of
Kaizen and how both Lean Manufacturing and
Maintenance and Reliability initiatives share
these very same goals and objectives will
summarize the entire report.




                                                      GPAllied © 2010 • 3
Part 1: 5S
5S is the name given to the Lean                  Lean Application:
Manufacturing method for the clearing out         The workplace must be arranged in a
of all unnecessary things to allow room           systematic manner that will encourage
for the acquisition of tools and parts in the     efficiency and will reduce unnecessary travel
fastest and easiest manner. A comparison          and/or motion. Things should be placed where
of 5S methodology with an evaluation and          they best meet their functional purpose. (A
optimization of a PM Program at a plant quickly   Second Look At 5S, James Van Patten, Quality
shows how similar these processes are.            Progress, October 2006)

                                                  PM Application:
Seiri – Sort (tidiness and/or organize)
                                                  Another 30% of the tasks contained within
Lean Concept:                                     most PM Programs should be reassigned
The workplace is rid of anything that is          either to operations or to a lubrication route.
unnecessary. Tools and parts are sorted           Some of these tasks are generally classified as
through and only the essential items are kept.    “Asset Care” tasks and should be performed
Everything else is stored or thrown away. This    by an operator. Other general inspection tasks
makes the workplace uncluttered, safer and        should be reassigned to operators once they
more organized for productive work.               have completed task qualification training.
Preventive Maintenance (PM) Application:          Lubrication tasks should be reassigned to a
Studies agree that somewhere between 30%          lubrication route where a trained lubrication
and 50% of the tasks in most PM Programs          technician can ensure that the task is
are non-value added and should be removed.        performed to industry best practices standards.
These tasks actually cost more to perform than    Yet another way to look at this concept with
the benefit they yield. The labor associated      regard to ‘order’ is the concept of load leveling
with the completion of these tasks can be         the PM tasks, operator care and inspection
reassigned to other maintenance functions like    tasks and lubrication tasks. The tasks are
working down the ready backlog.                   grouped by functional area within the plant
Seiton – Straighten (orderliness)                 and then arranged to insure that each person



4 • GPAllied © 2010                                                                                   Lean Manufacturing
has about the same load or amount of tasks to       inspection program is more appropriate.
complete and that the tasks are grouped and         Condition Monitoring technologies like Infrared
arranged to be completed in the most efficient      Thermography, Vibration Analysis and Oil
manor possible.                                     Analysis are very powerful tools for just such
                                                    failure modes and easily pass a cost/benefit
Seiso – Shine also Scrub (cleanliness)              analysis.
Lean Application:
The workplace must always be as clean as            Seiketsu – Standardize
possible. Waste and trash must be dealt             Lean Application:
with quickly. Machines must be kept clean           Everyone maintains the same basic standards
making leaks and other defects more easily          for cleanliness in the workplace.
recognized.                                         PM Application:
PM Application:                                     All of the tasks that remain in the PM Program
When “cleaning out” a PM Program, it should         should follow the same standard for format and
be scrubbed of all tasks that do not specifically   content. All of the tasks should include a clear
address a failure mode or do not pass a simple      definition of the task, specific steps, necessary
cost/benefit analysis. More specifically, it        safety warnings, appropriate tools and required
should be a failure mode that is appropriate        parts. Additionally, the tasks should contain
for PM tasks. Weibull analysis of failure data      a revision tracking mechanism and should
should show a strong Wear Out curve. This           have been through a technical review and
means that it truly is a wear out mechanism         approval process. Also, the procedure should
and a traditional interval based activity or        always provide for a feedback mechanism
PM should be applied to properly combat it.         for the crafts personnel to make suggestions
Failure modes that exhibit a Weibull shape          and corrections about the procedure. This
indicating random failure patterns are not good     mechanism creates a continuous improvement
candidates for interval based PM activities.        loop for the task procedure.
For these failure modes, a comprehensive



                                                                                     GPAllied © 2010 • 5
Shitsuke – Systematize, Sustain                  In creating a systematic, sustainable
                                                 PM Program, all of the tasks should be
Lean Application:
                                                 quantitative in nature with specific, measurable
Maintaining a culture of discipline. Workplace
                                                 activities that detail nominal measurements
standards are maintained day after day. Once
                                                 with minimum and/or maximum allowable
attained, the workplace is kept safe and
                                                 limits. PM inspections should require the
efficient.
                                                 use of measurement tools such as calibers,
PM Application:
                                                 micrometers and torque wrenches. “As Found”
Creating a culture of discipline in the PM
                                                 and “As Left” comments should be required
Program requires systematizing the program
                                                 fields and their responses catalogued in the
to requiring the tasks be of a nature that not
                                                 Computerized Maintenance Management
only encourages craft personnel response but
                                                 System (CMMS) Program.
requires it. PM Programs where the comments
and recommendations of the crafts personnel
are not acted on quickly become ineffective.




6 • GPAllied © 2010                                                                                 Lean Manufacturing
Below is a table that summarizes these concepts and shows their inter-connectedness.

                                                                                 Allied Reliability
                                                 Japanese
     Lean Manufacturing Definition                                      Preventive Maintenance Evaluation
                                           “English Translation”
                                                                                 (PME) Definition
    Organized: Distinguish between the               Seiri           Step 1: Eliminate all non-value added
    less essential and the necessary.1            “Separate”         tasks from the PM.

    Neat: Put things where the best                 Seiton           Step 2: Reassign appropriate tasks to
    meet their functional purpose.1              “Straighten”        operations or to lubrication routes.

    Clean: Inspect for and eliminate                Seiso            Step 3: Eliminate all tasks that do not
    waste, dirt and damage.1                       “Scrub”           directly address a specific failure mode.

    Standardized: Maintain known,                 Seiketsu           Step 4: Insure all remaining tasks follow
    agreed upon conditions.1                    “Standardize”        a standardized format including clear
                                                                     definition, specific steps, necessary safety
                                                                     warnings, appropriate tools and required
                                                                     parts.

    Disciplined: Practice the habit of            Shitsuke           Step 5: Make sure all tasks are
    doing what is required even if its          “Systematize”        quantitative in nature with specific,
    difficult.1                                                      measurable activities detailing nominal
                                                                     measurements with minimum and
                                                                     maximum allowable limits.
1
    A Second Look At 5S, James Van Patten, Quality Progress, October 2006




Performing a Preventive Maintenance                          process will identify how many tasks need
Evaluation (PME) identifies the amount of                    to be optimized. A Preventive Maintenance
waste in a PM Program and also helps sort out                Optimization (PMO) is the process of revisiting
which PM tasks can be reassigned to other                    those tasks that will remain in the PM Program
teams within the maintenance and operations                  and making sure all task procedures are
departments. It is a very quick and powerful                 systematic, standardized and contain all of
assessment that can free up some manpower                    the necessary information for the task to be
within the maintenance organization to be                    completed in the most orderly and efficient
used for other things. Additionally, the PME                 manner possible.



                                                                                                GPAllied © 2010 • 7
The PME and PMO are a very powerful                   a specific failure mode and tasks that are
combination of techniques that can be                 more appropriately assigned to other teams
performed on a PM Program. Once                       within the maintenance department or to
completed, the PM Program will be rid of              other departments. Remaining tasks will be
unnecessary tasks, tasks that don’t address           optimized for efficient completion.



The table below details the analysis of a PM Program and the number of craft personnel that can be freed
up, reassigned or used for other things like Condition Monitoring.

        PM Task Action                                                             Man-Hours
                                     # of Tasks           % of Tasks
       Recommendation                                                              Represented
 Reassign to Operator Care              1,380                6.9%                      5,605

 Reassign to Lube Route                 2,856               14.3%                     11,600

 Replace with PdM                       6,437               32.2%                     28,222

 Re-Engineer                            5,200               26.0%                     26,221

 No Modifications Required              2,487               10.4%                      8,987

              Totals                   20,000               100.0%                    87,297




Many maintenance organizations complain               is too big, too difficult to manage and does
about having insufficient manpower to be able         not produce any results, i.e. doesn’t reduce
to reduce their maintenance backlog. These            unplanned downtime. The biggest reason for
same organizations also complain about not            this situation is they haven’t applied the 5S
having enough manpower to staff an internal           concept to their PM Program thereby creating
PdM effort. And these same organizations              a PM Program that is actually worth keeping.
complain about having a PM Program that



8 • GPAllied © 2010                                                                                        Lean Manufacturing
Part 2: Muda
          Muda is “waste”. In the context of Lean            equipment failures. Not realizing the random
          Manufacturing Muda is the elimination              nature of the failures, a sense of frustration
          of waste and is the core of the Toyota             is felt with each emergency repair, so the
          Production System. In Lean terms, Muda             frequency of the time based replacement is
          refers specifically to waste created by the        increased. Maintenance costs continue to rise
          manufacturing process. In maintenance              and failure rates are unaffected.
          and reliability terms, Muda refers generally
                                                             Elimination Strategy:
          to the concept of wasted resources spent in
                                                             The best way to eradicate this deadly waste is
          inappropriate maintenance strategies and poor
                                                             get a better understanding of the true nature of
          execution of daily maintenance activities.
                                                             the equipments failure patterns and adjust the
          Before wastes can be eliminated they must be
                                                             maintenance strategy to match.
          identified. And for each type of waste there is
          a specific strategy surrounding its elimination.   Transportation
          Toyota’s Chief Engineer, Taiichi Ohno,
                                                             Lean Definition:
          originally named 7 ‘deadly wastes’ but 2 more
                                                             Moving products farther than is minimally
          have since been added.
                                                             required.

          Overproduction                                     Maintenance and Reliability Application:
                                                             The concept of transportation as a waste
          Lean Definition:
                                                             in a maintenance context goes directly to
          Making more than what is needed or making it
                                                             the amount of time that crafts personnel
          earlier than needed.
                                                             spend traveling back and forth between the
          Maintenance and Reliability Application:
                                                             job site and the storeroom to retrieve parts
          An analysis of a typical maintenance
                                                             that were not kitted, were damaged or were
          department finds a tremendous amount of
                                                             not the correct part for the task. Excessive
          ‘over maintenance’. Traditionally, time based
                                                             transportation is most often a direct reflection
          rebuilds or component replacements have
                                                             of inadequate job planning or incomplete Bill of
          been used in an effort to combat premature
                                                             Materials (BOM).

                                                                                              GPAllied © 2010 • 9
Elimination Strategy:                              Elimination Strategy:
Improved maintenance job planning and              Inter-departmental communication and
improved job plan procedures. Create an            coordination must rise to the top of the list of
accurate BOM for each asset.                       priorities.
Insure parts are stored, maintained and
transported in a manner that does not reduce
                                                   Inventory
their life cycle.                                  Lean Definition:
                                                   Having more inventory than is minimally
Waiting                                            required. Excess Inventory. Deadliest type of
Lean Definition:                                   waste.
Products waiting on the next production step,
                                                   Maintenance and Reliability Application:
or people waiting for work to do.
                                                   Organizations who continue to operate in a
Maintenance and Reliability Application:           reactive manner, never know what is going to
Waiting in the maintenance context is very         break next. And as such, a large amount of
similar. Instead of people waiting for work to     spare parts need to be warehoused on-site or
do, it is people waiting to do work. This slight   nearby to be available for the next emergency.
variation in statements reflects a very common
                                                   Elimination Strategy:
problem for maintenance crafts people. Where
                                                   The closer an organization moves to a
the amount of time spent doing value-added
                                                   proactive strategy, the fewer and fewer
work (a.k.a. Wrench Time) is low, it is very
                                                   parts can be kept on hand. As defects are
typical to see a lot of maintenance crafts
                                                   discovered early and job plans are completed
personnel standing around and waiting for the
                                                   early, then the parts can be ordered and
opportunity to work. The job is planned and
                                                   delivered on-time and as-needed instead of
may in fact be planned well, but the timing with
                                                   kept in the warehouse.
operations was poorly coordinated. The inter-
functional coordination was non-existent or at
best disconnected.




10 • GPAllied © 2010                                                                                  Lean Manufacturing
Motion                                           Processing Itself
Lean Definition:                                 Lean Definition:
People moving or walking more than minimally     Stand alone processes that are not linked to
required.                                        upstream or downstream processes.
                                                 Using complex machines and processes to do
Maintenance and Reliability Application:
                                                 simple tasks.
Once again, we find ourselves focused on
                                                 Not combining tasks to simplify the process,
crafts personnel wrench time. Low wrench
                                                 essentially, ‘processing itself’ = process
time is a major area where improvements
                                                 simplification.
can be seen quickly. Most North American
maintenance organizations are surprised to       Maintenance and Reliability Application:
learn that their wrench time is 20% - 35%        An excellent place to see the connection
or less. And even more shocked to learn          between Lean and Maintenance and Reliability
that Word Class is 55% - 60%. Most people        for the concept of “process simplification” is
guess that their maintenance crafts personnel    the fact that there is no standardization of
average 70% and that 95% is possible.            parts across like machines. Design engineers
                                                 love to use the latest and greatest parts
Elimination Strategy:
                                                 and designs. If there is truly a competitive
Improvements such as lower overtime and
                                                 advantage to be had with the new part, then
lower contract labor costs are easily possible
                                                 like parts in the facility should be upgraded
with improved wrench time. Wrench time
                                                 as well. If not, then the more standardized
studies should be scheduled every year to see
                                                 solution should be chosen at the time of
how the situation has changed/improved and
                                                 design. Simply using a different seal or
what adjustments need to be made to make
                                                 impeller just because it is new can lead to
even more improvements. Items like improved
                                                 unnecessary confusion and downtime when a
planning, scheduling and parts kitting can
                                                 repair is needed. An example might be using
make huge improvements to a facilities wrench
                                                 2 different seals for the same model pump in
time %.
                                                 the same application, when standardizing on



                                                                                 GPAllied © 2010 • 11
1 seal would save time, money and confusion;     defects is that an organization has to be ready,
most especially when 1 of the seals has          willing and able to detect these defects at
proven to be a better performer.                 their earliest stages, immediately begin the
                                                 planning process to deal with the defect and
Elimination Strategy:
                                                 then identify and eliminate the root cause of
Maintainability and parts standardization must
                                                 the problem. This is the only way sustainable
become a major focus of design/redesign
                                                 improvements in productivity and unit cost of
efforts.
                                                 production can be realized.
Defects
                                                 Safety
Lean Definition:
                                                 Lean Definition:
The effort involved in inspecting for and
                                                 Unsafe work areas creates lost work hours and
eliminating defects.
                                                 expenses.
Maintenance and Reliability Application:
                                                 Maintenance and Reliability Application:
For maintenance, defects are the deadliest
                                                 A decrease in emergency repairs always
type of waste.
                                                 results in a decrease in safety incidents.
It is not the presence of defects that plaque
an organization, it is how that organization     Elimination Strategy:
deals with those defects. While the number of    And an increase in reliability has proven time
defects can be minimized through methods,        and time again to produce a decrease in injury
like precision maintenance techniques, they      rates.
cannot be completely eliminated. Processes,                                100                                                               120
                                                                            90
such as eliminating intrusive inspections and                               80
                                                                                                                                             115
                                                 Injury Rate (% of Base)




                                                                            70
implementing a Condition Monitoring Program,                                                                                                 110
                                                                                                                                                   OEE (% of Base)




                                                                            60
                                                                            50                                                               105
can make very large impacts on the number of                                40
                                                                                                                                             100
                                                                            30
defects present in the asset base.                                          20
                                                                                                                                             95
                                                                            10

Elimination Strategy:                                                        0
                                                                                 5   10   15   20   25     30     35     40   45   50   55
                                                                                                                                             90



The most important point to make about                                                                   Month

                                                                                                    Injury Rate        OEE




12 • GPAllied © 2010                                                                                                                                                 Lean Manufacturing
Information                                       design and performance information. The
                                                  more incorrect or incomplete the information
Lean Definition:
                                                  is for a given asset, the longer finding the
The age of electronic information and
                                                  solution to particular problem will take and
Enterprise Resource Planning Systems
                                                  the more uncertain that solution will be upon
(ERPS) requires current / correct master
                                                  delivery. Some of the information that needs
data details.
                                                  to be current and correct is the machinery
Maintenance and Reliability Application:          failure data, BOM and machinery name plate
Maintenance and reliability people and            information.
information are part of the resources that need
                                                  Elimination Strategy:
to be planned. Good planning and scheduling
                                                  A culture of information discipline must be
and effective maintenance engineering
                                                  fostered.
relies on complete and correct machinery




                                                                                  GPAllied © 2010 • 13
Part 3: Key Principles of Lean Manufacturing
A summary of Lean Manufacturing contains 6 Key
Principles. It doesn’t take a very detailed analysis to find
that all of these key principles are common to both Lean
Manufacturing and Maintenance and Reliability.


Lean Manufacturing Key Principle #1:               how equipment might fail or is expected to
Pull processing: products are pulled from the      fail. The differentiating factor becomes when
consumer end (demand), not pushed from the         this analysis of failure modes and effects
production end (Supply). This is Kanban.           takes place. It is always to be done before
                                                   the failures occur. It is something that is done
Maintenance and Reliability:
                                                   proactively not reactively. While there is an
In the maintenance realm, the concept of
                                                   ever so slight difference in these 2 concepts,
pull is used in the design of the maintenance
                                                   the implications of this slight difference are
strategy. The potential failure modes of the
                                                   enormous.
equipment and the effects of those failure
modes on that asset’s ability to perform its       Lean Manufacturing Key Principle #2:
function and on the system at large determine      Perfect first-time quality - quest for zero
the maintenance strategy. Failure modes and        defects, revealing & solving problems at the
their effects pull the maintenance strategy into   source.
existence. The OEM recommendations are
                                                   Maintenance and Reliability:
not pushed as the maintenance strategy of
                                                   It is the identification and elimination of the
choice. Some people may become confused
                                                   root cause of machinery defects that drive the
at statements like these and infer that the
                                                   continuous improvement of the maintenance
maintenance strategy is reactive. Nothing
                                                   strategy. Procedure based organizations
could be further from the truth. Just like
                                                   use quantitative, documented procedures
Kanban is not a reaction to customer demand,
                                                   for both regular maintenance jobs and the
neither is an EMP based on failures. It is
                                                   PM tasks to drive consistency and quality
based on failure modes. Failure modes are


14 • GPAllied © 2010                                                                                  Lean Manufacturing
in the maintenance process. Additionally,         a 30:1 return on investment that most North
these same organizations employ precision         American facilities have heretofore been
maintenance techniques to deliver right first     unwilling to reach for.
time results. The combination of these 3
powerful forces has a large impact on the
                                                  Lean Manufacturing Key Principle #4:
                                                  Continuous improvement – reducing costs,
quest for zero defects.
                                                  improving quality, increasing productivity and
Lean Manufacturing Key Principle #3:              information sharing.
Waste minimization – eliminating all activities
                                                  Maintenance and Reliability:
that do not add value & safety nets, maximize
                                                  At the core of every good maintenance
use of scarce resources (capital, people and
                                                  and reliability person exists the concept
land).
                                                  of continuous improvement. Continuous
Maintenance and Reliability:                      improvement is an attitude and a way of
30% - 50% of the PM tasks in a typical North      life. They are always striving for a better
American maintenance organization are             technique, a better designed part, an improved
non-value added tasks. Additionally, most         methodology or an easier way to get it done.
maintenance organizations operate in a very       Every maintenance person looks for a solution
reactive mode and in doing so waste a lot         that makes assets easier to maintain and more
of valuable resources. Most studies agree         reliable. And every reliability person looks for a
that on average, 30% of the labor and 50%         solution that makes asset availability and plant
of the parts and materials used in unplanned      productivity rise and life cycle cost and unit
jobs is wasted; not to mention the amount of      cost of production go lower.
unplanned downtime associated with such
jobs. Those same productivity studies agree
                                                  Lean Manufacturing Key Principle #5:
                                                  Flexibility – producing different mixes or greater
that the combination of these three items
                                                  diversity of products quickly, without sacrificing
(labor, parts and downtime), along with other
                                                  efficiency at lower volumes of production.
benefits (increased safety, decreased spares
inventory, etc.), can account for as much as



                                                                                   GPAllied © 2010 • 15
Maintenance and Reliability:                         Maintenance and Reliability:
Flexibility is the key to keeping up with the        In the sentence above, simply replace the
changing business environment. It is no              word ‘suppliers’ with the word ‘operations’.
different for maintenance and reliability. As        Now it reads: Building and maintaining a long
the market changes, so does the mix of               term relationship with operations through
products and volume. While the core function         collaborative risk sharing, cost sharing
of a manufacturing facility rarely changes,          and information sharing arrangements. A
the requirements for its operation do change         partnership must be established between
and consequently the reliability and criticality     maintenance and operations. And, as with
of different machines can change almost              any true partnership, it must be born of mutual
on a daily basis. The onus is then on the            respect and the attainment of common goals.
maintenance and reliability function of a facility   A partnership that is based on ‘winning and
to create systems and processes, whereby,            losing’, or an attitude of “This is my plant and
changes in the market place do not create            you work for me!”, is destined for failure or at
such drastic changes in the daily execution of       best, mediocrity.
the maintenance process that the process itself
becomes dysfunctional.


Lean Manufacturing Key Principle #6:
Building and maintaining a long term
relationship with suppliers through
collaborative risk sharing, cost sharing and
information sharing arrangements.




16 • GPAllied © 2010                                                                                    Lean Manufacturing
Part 4: Poka-Yoke
          Poka-Yoke was first introduced at the Toyota          defects if worker errors are discovered and
          Motor Corporation in 1961 by Shigeo Shingo,           eliminated beforehand”. Additionally, he stated,
          one of their industrial engineers. Originally         “Defects arise because errors are made; the
          named Baka-Yoke, ‘fool-proofing’ or ‘idiot-           two have a cause-and-effect relationship”.
          proofing’, the name was changed to Poka-              Statistical analysis of machinery failures
          Yoke or ‘mistake-proofing’ in 1963 for want of a      reflects essentially the same scenario. RCM
          more honorable and less offensive name.               studies from the 60’s and 70’s have shown
          Poka-Yoke can take the form of a mechanism            that as much as 68% of failure modes
          designed to ensure that proper conditions             detected in machinery are the result of poor
          exist before a process step occurs, thereby           maintenance and/or operating procedures; and
          preventing a defect from occurring. Poka-Yoke         another 14% are the result of random events
          can also be a procedure designed to identify          caused by people’s carelessness. Add to this
          and/or eliminate defects as early as possible         another 7% for wear-in failures and a total of
          in the process. Essentially, Poka-Yoke is the         89% of the failures are the result of people’s
          concept of easily and quickly detecting and           lack of attention to detail or an incomplete
          removing defects. There are many parallels            understanding of their operations. This leaves
          between Lean Manufacturing and Maintenance            only 11% of the failure modes to be the result
          and Reliability with respect to Poka-Yoke.            of age, wear and fatigue. Studies from the
          The concept of detecting and removing                 80’s and 90’s reflect that proper attention to
          defects is the very heart of maintenance and          procedures dropped the previously reported
          reliability efforts; and any technique that helps     68% to as low as 6%, but the 14% from
          accomplish this easier, quicker or earlier in the     random events climbed to as high as 25%. So,
          process is a Poka-Yoke technique.                     while improving maintenance and operating
          In explaining the origin of defects Shingo said,      procedures did lower the instances of infant
          “The causes of defects lie in worker errors,          mortality, carelessness in other areas related
          and defects are the results of neglecting those       to operations didn’t improve.
          errors. It follows that mistakes will not turn into



                                                                                                GPAllied © 2010 • 17
Three different types of inspections were explained   fact that defects occur in your systems and
by Shingo in the concept of Poka-Yoke.                that you are able to successfully identify and
                                                      eliminate them. You must move further back
Judgment Inspection                                   in the process to identify them and eliminate
Judgment inspection was identifying defective
                                                      them at their source.
products or material after the completion of the
                                                      Yet another way that Condition Monitoring is
process, essentially finding the defect when
                                                      considered a judgment inspection is in its use
it is too late. Shingo warned that relying on
                                                      as a troubleshooting tool. Organizations that
this method isn’t effective quality management
                                                      do not use Condition Monitoring technologies
and therefore, judgment inspections should
                                                      have to rely on the traditional troubleshooting
be avoided when possible. Maintenance
                                                      techniques such as trial and error, disassembly
and reliability personnel sometimes have no
                                                      and parts replacement. Utilizing Condition
choice but to utilize this method of defect
                                                      Monitoring technologies can give the crafts
detection as it is not manufacturing defects,
                                                      person a tremendous amount of information
but machinery defects that are being sought.
                                                      before the job is begun. Things like gear
Best practices organizations use Condition
                                                      problems, electrical problems in motors and
Monitoring technologies like Vibration Analysis,
                                                      contaminant ingression can be highlighted and
Infrared Thermography and Oil Analysis to
                                                      detailed before the machine itself is ever shut
identify machinery defects. While there are
                                                      down.
some benefits to identifying these defects and
                                                      Using Condition Monitoring to help with
handling them in a proactive manner, the real
                                                      troubleshooting and to help identify the root
benefit lies in using these Condition Monitoring
                                                      cause of machinery defects, makes Condition
technologies to help identify and eliminate the
                                                      Monitoring itself a very powerful judgment
root cause of these defects. Not using these
                                                      inspection Poka-Yoke technique.
technologies to help eliminate the root cause
of defects was the type of inspections that
Shingo and the rest of the quality culture were
warning against. Do not be satisfied with the



18 • GPAllied © 2010                                                                                    Lean Manufacturing
Informative Inspection                             ‘defect’ that the inspection process is detecting
The 2nd type of inspection in the Poka-Yoke        is an inadequate maintenance strategy.
system is the informative inspection. This type    Many organizations believe that using the
of inspection is used to prevent defects though    Mean Time Between Failure (MTBF) as the
utilizing data gathered from the inspection        proper interval for time based replacements
process. The most common example of an             and/or overhauls is the best method to cost
informative inspection is the use of statistical   effectively prevent unplanned downtime. This
process control. Dr. Shingo offered two            is not correct and results in higher costs than
different types of informative inspection. The     necessary. Weibull analysis shows that for a
first method was for the very next station in      group of machines, by the time the MTBF is
the manufacturing line to perform a quality        reached, 63.21% of the machines have already
check or defect inspection on the material that    failed.
just came from the previous station. While         The better type of informative inspection would
this method was reliable and cost effective,       be to use failure data to populate a Weibull
the second method of informative inspection        analysis model for the machine or system and
reduces the time and cost of the additional        let the analysis show the most cost effective
inspection to almost zero, and that was to         time to perform the maintenance action. In the
have the each station perform a pre and post       absence of a comprehensive failure history, a
process inspection. Thereby simultaneously         single failure point and some local knowledge
checking the quality from the previous station     about the frequency and types of failures can
and checking the quality of their work before      lead to some excellent approximations of the
sending it to the next station.                    actual Weibull shape. This method is known
From a maintenance and reliability                 as Weibayes and is a very powerful technique.
perspective, an example of using this type of      In using the failure data that comes into the
informative inspection would be performing         CMMS system on a daily basis to keep the
Weibull analysis to constantly adjust the          failure modes library and Weibull analyses
maintenance strategy for a piece of equipment      up-to-date, the maintenance strategies can
or system within the plant. In doing so, the       be adjusted as more detailed information



                                                                                   GPAllied © 2010 • 19
becomes apparent. Using statistical analysis      		 bearing component life (in the absence of 	
in this way makes Weibull analysis an             		 other issues).
extremely effective informative inspection        	 • All rotating equipment will be aligned to 	
Poka-Yoke technique.                              		 <0.5 mils/inch. Just like the balance 		
                                                  		 standard, this is tighter than most alignment 	
Source Inspection
                                                  		 standards and will lead to much lower radial 	
The third and final type of Poka-Yoke
                                                  		 and axial loading on the bearing and 		
inspection is the source inspection. Source
                                                  		 therefore longer bearing life.
inspection is the inspection of an operating
                                                  	 • Milling the bottom of all cast frame motor 	
environment or materials before the production
                                                  		 feet so that they are all flat and co-planar. 	
process begins to ensure that the proper
                                                  		 This technique makes the alignment 		
conditions exist. Source inspections in the
                                                  		 process quicker and easier. It also helps 	
maintenance and reliability arena are very
                                                  		 prevent a condition called soft-foot which 	
common. They take at least three forms when
                                                  		 leads to warped motor frames, high 		
considered in the context of machinery repairs.
                                                  		 frequency vibration in the motor bearings 	
Precision maintenance techniques are a type
                                                  		 and reduced bearing life.
of source inspection. Precision maintenance
                                                  	 • All electrical connections will be installed 	
technique is defined as any technique that
                                                  		 using torque wrenches and will be torqued 	
makes the likelihood of extended defect free
                                                  		 to manufacturer’s specifications. Contrary 	
operation more possible. Some examples
                                                  		 to popular belief, tighter isn’t necessarily 	
of precision maintenance and reliability
                                                  		 better. Some types of electrical 		
techniques might include:
                                                  		 connections can be too tight. This spreads 	
	 • All rotating equipment will be balanced 	
                                                  		 the individual strand of wire out more and 	
		 in-place to a minimum standard of 0.05 	
                                                  		 creates the very problem that was trying to 	
		 inches per second. This is significantly 	
                                                  		 be avoided, a high resistance connection.
		 lower than most balance standards but 	
                                                  	 • All lubricant will be removed from the bulk 	
		 not impossible. This tighter balance 		
                                                  		 container and placed into lubricant 		
		 standard would lead to measurably longer 	
                                                  		 reservoirs via filter carts with a 3 micron 	



20 • GPAllied © 2010                                                                                   Lean Manufacturing
filter. This prevents solid contaminants         of the procedure. A technical review and
		 from being introduced into the machinery 	       approval process ensures that all procedures
		 reservoir that would be detrimental to asset 	   are correct and up-to-date. As these
		 health.                                          procedures are designed to help eliminate the
By no means a comprehensive listing,                possibility of a workmanship defect during a
these are just a few examples of precision          repair or inspection, it is a source inspection
maintenance techniques. Using these                 Poka-Yoke technique.
techniques extends the amount of time               Another type of source inspection Poka-Yoke
between machine commissioning and the               technique is the use of Condition Monitoring
point of defect ingression. As such, they are       as a post repair commissioning inspection.
techniques that ensure the proper conditions        Technologies like Vibration Analysis, Structure-
are present for defect free operation and are       Borne Ultrasound, Infrared Thermography
therefore a type of source inspection Poka-         and Motor Circuit Analysis are all excellent
Yoke technique.                                     tools to certify repairs and new installations.
The most comprehensive source inspection            Should workmanship defects like inadequate
Poka-Yoke technique is the use of procedures        alignment or the presence of a bearing fault
when performing machine repairs and                 due to improper installation be identified,
inspections. Even with the most skilled             then the defect can be corrected before
crafts personnel, mistakes are made, steps          the machine is returned to service. Using
are skipped and conditions are overlooked.          Condition Monitoring technologies can help
A technically accurate, well constructed            easily identify defects or conditions that will
procedure decreases the conditional                 cause defects early in the process and is
probability of a mistake being made. A              therefore a source inspection Poka-Yoke
feedback loop from the crafts person to the         technique.
planner ensures the continuous refinement




                                                                                     GPAllied © 2010 • 21
Kaizen
‘Continuous Improvement’ is the translation       Manufacturing is managed on a daily
most often used for the Japanese word             basis. Kaizen is also the attitude with which
Kaizen. Contrary to the popular use of the        maintenance and reliability people operate on
term, Kaizen is not an event. Kaizen is a         a daily basis. Just a few examples include:
frame of mind or the attitude with which you      	 • Improving maintenance job plans so 	
address things. It means always looking at        		 that the number of side trips a crafts 	
a situation with what martial arts instructors    		 person has to make to acquire parts, 	
refer to as Shoshin, which means “first           		 materials and permits approaches zero.
mind” or “a beginner’s mind”. Beginners           	 • Improving the written maintenance 		
are always learning. With each moment             		 procedures so that everyone regardless 	
of learning, improvements are made. With          		 of specific experience with that plant or 	
each improvement, more learning is desired        		 machine knows the proper steps to affect 	
so that more improvements can be made.            		 the repair.
This becomes a continuous cycle. With             	 • Improving the inspection process to 	
more learning comes more improvements.            		 identify defects closer to their point of 	
The moment learning ceases is the moment          		 inception thereby giving the planning 	
improvement ceases. The moment                    		 function more time to adequately deal 	
improvement ceases is the moment your             		 with the problem.
competitors start to gain ground. The term        	 • Improving the operations of the plant to 	
‘expert’ bears the connotation of “nothing left   		 produce fewer and fewer variations in the 	
to learn”. In an environment that embraces        		 process.
Kaizen there is no such thing as an expert.       Numerous other examples could be cited,
Just like Kaizen, concepts like 5S, Kanban,       but suffice it to say the concepts of Lean
Poka-Yoke and Muda are not single events,         and the concepts of improved maintenance
they are concepts that are practiced on a         and reliability go hand-in-hand. It is not just
daily basis. Kaizen is an attitude; it is a       difficult to separate these concepts, it is quite
way of life. It is the style with which Lean      frankly, impossible.


22 • GPAllied © 2010                                                                                  Lean Manufacturing
About Allied Reliability
           Founded in 1997, Allied Reliability and Allied Services Group have quickly become the largest
           maintenance and reliability engineering firm specializing in Predictive Maintenance and Condition
           Monitoring services.


           Today, Allied serves clients in over 200 plants and facilities in 40 states in the U.S., 3 provinces
           in Canada, plus countries in Europe and Latin America. Allied technicians routinely monitor over
           150,000 pieces of equipment with a full range of PdM technologies.


           For more information about our Consulting and Training offerings listed below, e-mail us
           at info@alliedreliability.com or call 1-888-414-5760:


           PM / PdM Program Design                       Reliability Engineering Services
              • 	Criticality Analysis                        • 	Reliability Centered Maintenance (RCM)
              • 	PM Evaluation                               • Root Cause Analysis (RCA)
              • 	Asset Health Matrix                         • Failure Modes and Effects Analysis (FMEA)
              • 	PdM Technologies Evaluation                 • Life Cycle Costing (LCC)
              • 	Work Management Evaluation                  • Availability Simulation and Modeling
              • 	Contract PdM                                • Weibull Analysis
              • 	Remote Diagnostics
              • 	Coaching and Mentoring




                                                                                                GPAllied © 2010 • 23
Legal Notice
                       While all attempts have been made to verify information provided in this
                       publication, neither the author nor the publisher assumes any responsibility for
                       errors, omissions or contradictory interpretation of the subject matter herein.


                       The purchaser or reader of this publication assumes responsibility for the
                       use of these materials and information. Adherence to all applicable laws and
                       regulations, including federal, state and local governing business practices
                       and any other aspects of doing business in the U.S. or any other jurisdiction
                       is the sole responsibility of the purchaser or reader. GPAllied assumes no
                       responsibility or liability whatsoever on behalf of any purchaser or reader of
                       these materials.




24 • GPAllied © 2010                                                                                      Lean Manufacturing
GPAllied
4200 Faber Place Drive | Charleston, SC 29405
              www.gpallied.com
      o. 888-414-5760 | f. 843-414-5779

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Lean Manufacturing and Reliability Concepts Report

  • 1. From the Reliability Professionals at Allied Reliability Lean Manufacturing & Reliability Concepts Inside: Key Principles of Lean Manufacturing 3 Types of Inspections for Mistake-Proofing A Must-Read Guide for Maintenance and Reliability Leaders GPAllied © 2010 • 1
  • 2. Copyright Notice Copyright 2010 GPAllied. All rights reserved. Any unauthorized use, sharing, reproduction or distribution of these materials by any means, electronic, mechanical, or otherwise is strictly prohibited. No portion of these materials may be reproduced in any manner whatsoever, without the express written consent of the publisher. To obtain permission, please contact: GPAllied 4200 Faber Place Drive Charleston, SC 29405 Phone 843-414-5760 Fax 843-414-5779 info@gpallied.com www.gpallied.com
  • 3. Table of Contents Introduction. ............................................................................................ 2 . Part 1: 5S................................................................................................4 Part 2: Muda............................................................................................ 9 Part 3: Key Principles of Lean Manufacturing....................................... 14 Part 4: Poka-Yoke. ................................................................................ 17 . Kaizen................................................................................................... 22 About Allied Reliability........................................................................... 23
  • 4. Lean Manufacturing and Reliability Concepts The concepts contained within Lean Manufacturing are not limited merely to production systems. These concepts translate directly into the world of maintenance and reliability. At the core of Lean Manufacturing philosophy My Life and Work (1922) and in Today and is the concept of elimination of waste. It is Tomorrow (1926) where he describes the about getting precisely the right resources to folly of waste and introduces the world to precisely the right place and at the right time to Just-In-Time manufacturing. Mr. Ford cites make only the necessary products in the most inspiration from Benjamin Franklin as part of efficient manner possible. the foundation of these concepts. The concepts of the elimination of waste However, it wasn’t until Toyota’s Chief can be easily traced to Benjamin Franklin. Engineer, Taiichi Ohno systematized these Poor Richard encouraged the concepts of concepts and the concept of pull (Kanban) into elimination of waste in numerous ways. the Toyota Production System and created Adages like “Waste not, want not”, “A penny a cohesive production philosophy that was saved is two pence clear…Save and have” and focused on the elimination of waste, that the “He that idly loses 5s. [shillings] worth of time, world was able to see the real power of Lean loses 5s., and might as prudently throw 5s. into Manufacturing. Interestingly enough, when Mr. the river.” Yes, it was Benjamin Franklin that Ohno was asked about the inspiration of his educated us about the possibility that avoiding system, he merely laughed and said he read unnecessary costs could return more profit most of it in Henry Ford’s book. than simply increasing total sales. Part 1 of this report will focus on one very It was Henry Ford who took the concept of specific Lean Manufacturing method known as the elimination of waste and integrated it into 5S. This section will detail how a 5S initiative daily operations at his manufacturing facilities. focusing on a plant’s Preventive Maintenance Mr. Ford’s attitude can be seen in his books (PM) Program can immediately unlock 2 • GPAllied © 2010 Lean Manufacturing
  • 5. resources within that maintenance department and make the PM process significantly more effective and efficient. Part 2 will look at the Deadly Wastes (Muda) of manufacturing and how elimination of these wastes is also a focus of the reliability process. Part 3 will discuss the overall objectives of Lean Manufacturing and parallel them with the overall objectives of the reliability process. Part 4 will discuss Poka- Yoke (mistake proofing) and see how several standard maintenance techniques are, in fact, Poka-Yoke techniques. A brief discussion of Kaizen and how both Lean Manufacturing and Maintenance and Reliability initiatives share these very same goals and objectives will summarize the entire report. GPAllied © 2010 • 3
  • 6. Part 1: 5S 5S is the name given to the Lean Lean Application: Manufacturing method for the clearing out The workplace must be arranged in a of all unnecessary things to allow room systematic manner that will encourage for the acquisition of tools and parts in the efficiency and will reduce unnecessary travel fastest and easiest manner. A comparison and/or motion. Things should be placed where of 5S methodology with an evaluation and they best meet their functional purpose. (A optimization of a PM Program at a plant quickly Second Look At 5S, James Van Patten, Quality shows how similar these processes are. Progress, October 2006) PM Application: Seiri – Sort (tidiness and/or organize) Another 30% of the tasks contained within Lean Concept: most PM Programs should be reassigned The workplace is rid of anything that is either to operations or to a lubrication route. unnecessary. Tools and parts are sorted Some of these tasks are generally classified as through and only the essential items are kept. “Asset Care” tasks and should be performed Everything else is stored or thrown away. This by an operator. Other general inspection tasks makes the workplace uncluttered, safer and should be reassigned to operators once they more organized for productive work. have completed task qualification training. Preventive Maintenance (PM) Application: Lubrication tasks should be reassigned to a Studies agree that somewhere between 30% lubrication route where a trained lubrication and 50% of the tasks in most PM Programs technician can ensure that the task is are non-value added and should be removed. performed to industry best practices standards. These tasks actually cost more to perform than Yet another way to look at this concept with the benefit they yield. The labor associated regard to ‘order’ is the concept of load leveling with the completion of these tasks can be the PM tasks, operator care and inspection reassigned to other maintenance functions like tasks and lubrication tasks. The tasks are working down the ready backlog. grouped by functional area within the plant Seiton – Straighten (orderliness) and then arranged to insure that each person 4 • GPAllied © 2010 Lean Manufacturing
  • 7. has about the same load or amount of tasks to inspection program is more appropriate. complete and that the tasks are grouped and Condition Monitoring technologies like Infrared arranged to be completed in the most efficient Thermography, Vibration Analysis and Oil manor possible. Analysis are very powerful tools for just such failure modes and easily pass a cost/benefit Seiso – Shine also Scrub (cleanliness) analysis. Lean Application: The workplace must always be as clean as Seiketsu – Standardize possible. Waste and trash must be dealt Lean Application: with quickly. Machines must be kept clean Everyone maintains the same basic standards making leaks and other defects more easily for cleanliness in the workplace. recognized. PM Application: PM Application: All of the tasks that remain in the PM Program When “cleaning out” a PM Program, it should should follow the same standard for format and be scrubbed of all tasks that do not specifically content. All of the tasks should include a clear address a failure mode or do not pass a simple definition of the task, specific steps, necessary cost/benefit analysis. More specifically, it safety warnings, appropriate tools and required should be a failure mode that is appropriate parts. Additionally, the tasks should contain for PM tasks. Weibull analysis of failure data a revision tracking mechanism and should should show a strong Wear Out curve. This have been through a technical review and means that it truly is a wear out mechanism approval process. Also, the procedure should and a traditional interval based activity or always provide for a feedback mechanism PM should be applied to properly combat it. for the crafts personnel to make suggestions Failure modes that exhibit a Weibull shape and corrections about the procedure. This indicating random failure patterns are not good mechanism creates a continuous improvement candidates for interval based PM activities. loop for the task procedure. For these failure modes, a comprehensive GPAllied © 2010 • 5
  • 8. Shitsuke – Systematize, Sustain In creating a systematic, sustainable PM Program, all of the tasks should be Lean Application: quantitative in nature with specific, measurable Maintaining a culture of discipline. Workplace activities that detail nominal measurements standards are maintained day after day. Once with minimum and/or maximum allowable attained, the workplace is kept safe and limits. PM inspections should require the efficient. use of measurement tools such as calibers, PM Application: micrometers and torque wrenches. “As Found” Creating a culture of discipline in the PM and “As Left” comments should be required Program requires systematizing the program fields and their responses catalogued in the to requiring the tasks be of a nature that not Computerized Maintenance Management only encourages craft personnel response but System (CMMS) Program. requires it. PM Programs where the comments and recommendations of the crafts personnel are not acted on quickly become ineffective. 6 • GPAllied © 2010 Lean Manufacturing
  • 9. Below is a table that summarizes these concepts and shows their inter-connectedness. Allied Reliability Japanese Lean Manufacturing Definition Preventive Maintenance Evaluation “English Translation” (PME) Definition Organized: Distinguish between the Seiri Step 1: Eliminate all non-value added less essential and the necessary.1 “Separate” tasks from the PM. Neat: Put things where the best Seiton Step 2: Reassign appropriate tasks to meet their functional purpose.1 “Straighten” operations or to lubrication routes. Clean: Inspect for and eliminate Seiso Step 3: Eliminate all tasks that do not waste, dirt and damage.1 “Scrub” directly address a specific failure mode. Standardized: Maintain known, Seiketsu Step 4: Insure all remaining tasks follow agreed upon conditions.1 “Standardize” a standardized format including clear definition, specific steps, necessary safety warnings, appropriate tools and required parts. Disciplined: Practice the habit of Shitsuke Step 5: Make sure all tasks are doing what is required even if its “Systematize” quantitative in nature with specific, difficult.1 measurable activities detailing nominal measurements with minimum and maximum allowable limits. 1 A Second Look At 5S, James Van Patten, Quality Progress, October 2006 Performing a Preventive Maintenance process will identify how many tasks need Evaluation (PME) identifies the amount of to be optimized. A Preventive Maintenance waste in a PM Program and also helps sort out Optimization (PMO) is the process of revisiting which PM tasks can be reassigned to other those tasks that will remain in the PM Program teams within the maintenance and operations and making sure all task procedures are departments. It is a very quick and powerful systematic, standardized and contain all of assessment that can free up some manpower the necessary information for the task to be within the maintenance organization to be completed in the most orderly and efficient used for other things. Additionally, the PME manner possible. GPAllied © 2010 • 7
  • 10. The PME and PMO are a very powerful a specific failure mode and tasks that are combination of techniques that can be more appropriately assigned to other teams performed on a PM Program. Once within the maintenance department or to completed, the PM Program will be rid of other departments. Remaining tasks will be unnecessary tasks, tasks that don’t address optimized for efficient completion. The table below details the analysis of a PM Program and the number of craft personnel that can be freed up, reassigned or used for other things like Condition Monitoring. PM Task Action Man-Hours # of Tasks % of Tasks Recommendation Represented Reassign to Operator Care 1,380 6.9% 5,605 Reassign to Lube Route 2,856 14.3% 11,600 Replace with PdM 6,437 32.2% 28,222 Re-Engineer 5,200 26.0% 26,221 No Modifications Required 2,487 10.4% 8,987 Totals 20,000 100.0% 87,297 Many maintenance organizations complain is too big, too difficult to manage and does about having insufficient manpower to be able not produce any results, i.e. doesn’t reduce to reduce their maintenance backlog. These unplanned downtime. The biggest reason for same organizations also complain about not this situation is they haven’t applied the 5S having enough manpower to staff an internal concept to their PM Program thereby creating PdM effort. And these same organizations a PM Program that is actually worth keeping. complain about having a PM Program that 8 • GPAllied © 2010 Lean Manufacturing
  • 11. Part 2: Muda Muda is “waste”. In the context of Lean equipment failures. Not realizing the random Manufacturing Muda is the elimination nature of the failures, a sense of frustration of waste and is the core of the Toyota is felt with each emergency repair, so the Production System. In Lean terms, Muda frequency of the time based replacement is refers specifically to waste created by the increased. Maintenance costs continue to rise manufacturing process. In maintenance and failure rates are unaffected. and reliability terms, Muda refers generally Elimination Strategy: to the concept of wasted resources spent in The best way to eradicate this deadly waste is inappropriate maintenance strategies and poor get a better understanding of the true nature of execution of daily maintenance activities. the equipments failure patterns and adjust the Before wastes can be eliminated they must be maintenance strategy to match. identified. And for each type of waste there is a specific strategy surrounding its elimination. Transportation Toyota’s Chief Engineer, Taiichi Ohno, Lean Definition: originally named 7 ‘deadly wastes’ but 2 more Moving products farther than is minimally have since been added. required. Overproduction Maintenance and Reliability Application: The concept of transportation as a waste Lean Definition: in a maintenance context goes directly to Making more than what is needed or making it the amount of time that crafts personnel earlier than needed. spend traveling back and forth between the Maintenance and Reliability Application: job site and the storeroom to retrieve parts An analysis of a typical maintenance that were not kitted, were damaged or were department finds a tremendous amount of not the correct part for the task. Excessive ‘over maintenance’. Traditionally, time based transportation is most often a direct reflection rebuilds or component replacements have of inadequate job planning or incomplete Bill of been used in an effort to combat premature Materials (BOM). GPAllied © 2010 • 9
  • 12. Elimination Strategy: Elimination Strategy: Improved maintenance job planning and Inter-departmental communication and improved job plan procedures. Create an coordination must rise to the top of the list of accurate BOM for each asset. priorities. Insure parts are stored, maintained and transported in a manner that does not reduce Inventory their life cycle. Lean Definition: Having more inventory than is minimally Waiting required. Excess Inventory. Deadliest type of Lean Definition: waste. Products waiting on the next production step, Maintenance and Reliability Application: or people waiting for work to do. Organizations who continue to operate in a Maintenance and Reliability Application: reactive manner, never know what is going to Waiting in the maintenance context is very break next. And as such, a large amount of similar. Instead of people waiting for work to spare parts need to be warehoused on-site or do, it is people waiting to do work. This slight nearby to be available for the next emergency. variation in statements reflects a very common Elimination Strategy: problem for maintenance crafts people. Where The closer an organization moves to a the amount of time spent doing value-added proactive strategy, the fewer and fewer work (a.k.a. Wrench Time) is low, it is very parts can be kept on hand. As defects are typical to see a lot of maintenance crafts discovered early and job plans are completed personnel standing around and waiting for the early, then the parts can be ordered and opportunity to work. The job is planned and delivered on-time and as-needed instead of may in fact be planned well, but the timing with kept in the warehouse. operations was poorly coordinated. The inter- functional coordination was non-existent or at best disconnected. 10 • GPAllied © 2010 Lean Manufacturing
  • 13. Motion Processing Itself Lean Definition: Lean Definition: People moving or walking more than minimally Stand alone processes that are not linked to required. upstream or downstream processes. Using complex machines and processes to do Maintenance and Reliability Application: simple tasks. Once again, we find ourselves focused on Not combining tasks to simplify the process, crafts personnel wrench time. Low wrench essentially, ‘processing itself’ = process time is a major area where improvements simplification. can be seen quickly. Most North American maintenance organizations are surprised to Maintenance and Reliability Application: learn that their wrench time is 20% - 35% An excellent place to see the connection or less. And even more shocked to learn between Lean and Maintenance and Reliability that Word Class is 55% - 60%. Most people for the concept of “process simplification” is guess that their maintenance crafts personnel the fact that there is no standardization of average 70% and that 95% is possible. parts across like machines. Design engineers love to use the latest and greatest parts Elimination Strategy: and designs. If there is truly a competitive Improvements such as lower overtime and advantage to be had with the new part, then lower contract labor costs are easily possible like parts in the facility should be upgraded with improved wrench time. Wrench time as well. If not, then the more standardized studies should be scheduled every year to see solution should be chosen at the time of how the situation has changed/improved and design. Simply using a different seal or what adjustments need to be made to make impeller just because it is new can lead to even more improvements. Items like improved unnecessary confusion and downtime when a planning, scheduling and parts kitting can repair is needed. An example might be using make huge improvements to a facilities wrench 2 different seals for the same model pump in time %. the same application, when standardizing on GPAllied © 2010 • 11
  • 14. 1 seal would save time, money and confusion; defects is that an organization has to be ready, most especially when 1 of the seals has willing and able to detect these defects at proven to be a better performer. their earliest stages, immediately begin the planning process to deal with the defect and Elimination Strategy: then identify and eliminate the root cause of Maintainability and parts standardization must the problem. This is the only way sustainable become a major focus of design/redesign improvements in productivity and unit cost of efforts. production can be realized. Defects Safety Lean Definition: Lean Definition: The effort involved in inspecting for and Unsafe work areas creates lost work hours and eliminating defects. expenses. Maintenance and Reliability Application: Maintenance and Reliability Application: For maintenance, defects are the deadliest A decrease in emergency repairs always type of waste. results in a decrease in safety incidents. It is not the presence of defects that plaque an organization, it is how that organization Elimination Strategy: deals with those defects. While the number of And an increase in reliability has proven time defects can be minimized through methods, and time again to produce a decrease in injury like precision maintenance techniques, they rates. cannot be completely eliminated. Processes, 100 120 90 such as eliminating intrusive inspections and 80 115 Injury Rate (% of Base) 70 implementing a Condition Monitoring Program, 110 OEE (% of Base) 60 50 105 can make very large impacts on the number of 40 100 30 defects present in the asset base. 20 95 10 Elimination Strategy: 0 5 10 15 20 25 30 35 40 45 50 55 90 The most important point to make about Month Injury Rate OEE 12 • GPAllied © 2010 Lean Manufacturing
  • 15. Information design and performance information. The more incorrect or incomplete the information Lean Definition: is for a given asset, the longer finding the The age of electronic information and solution to particular problem will take and Enterprise Resource Planning Systems the more uncertain that solution will be upon (ERPS) requires current / correct master delivery. Some of the information that needs data details. to be current and correct is the machinery Maintenance and Reliability Application: failure data, BOM and machinery name plate Maintenance and reliability people and information. information are part of the resources that need Elimination Strategy: to be planned. Good planning and scheduling A culture of information discipline must be and effective maintenance engineering fostered. relies on complete and correct machinery GPAllied © 2010 • 13
  • 16. Part 3: Key Principles of Lean Manufacturing A summary of Lean Manufacturing contains 6 Key Principles. It doesn’t take a very detailed analysis to find that all of these key principles are common to both Lean Manufacturing and Maintenance and Reliability. Lean Manufacturing Key Principle #1: how equipment might fail or is expected to Pull processing: products are pulled from the fail. The differentiating factor becomes when consumer end (demand), not pushed from the this analysis of failure modes and effects production end (Supply). This is Kanban. takes place. It is always to be done before the failures occur. It is something that is done Maintenance and Reliability: proactively not reactively. While there is an In the maintenance realm, the concept of ever so slight difference in these 2 concepts, pull is used in the design of the maintenance the implications of this slight difference are strategy. The potential failure modes of the enormous. equipment and the effects of those failure modes on that asset’s ability to perform its Lean Manufacturing Key Principle #2: function and on the system at large determine Perfect first-time quality - quest for zero the maintenance strategy. Failure modes and defects, revealing & solving problems at the their effects pull the maintenance strategy into source. existence. The OEM recommendations are Maintenance and Reliability: not pushed as the maintenance strategy of It is the identification and elimination of the choice. Some people may become confused root cause of machinery defects that drive the at statements like these and infer that the continuous improvement of the maintenance maintenance strategy is reactive. Nothing strategy. Procedure based organizations could be further from the truth. Just like use quantitative, documented procedures Kanban is not a reaction to customer demand, for both regular maintenance jobs and the neither is an EMP based on failures. It is PM tasks to drive consistency and quality based on failure modes. Failure modes are 14 • GPAllied © 2010 Lean Manufacturing
  • 17. in the maintenance process. Additionally, a 30:1 return on investment that most North these same organizations employ precision American facilities have heretofore been maintenance techniques to deliver right first unwilling to reach for. time results. The combination of these 3 powerful forces has a large impact on the Lean Manufacturing Key Principle #4: Continuous improvement – reducing costs, quest for zero defects. improving quality, increasing productivity and Lean Manufacturing Key Principle #3: information sharing. Waste minimization – eliminating all activities Maintenance and Reliability: that do not add value & safety nets, maximize At the core of every good maintenance use of scarce resources (capital, people and and reliability person exists the concept land). of continuous improvement. Continuous Maintenance and Reliability: improvement is an attitude and a way of 30% - 50% of the PM tasks in a typical North life. They are always striving for a better American maintenance organization are technique, a better designed part, an improved non-value added tasks. Additionally, most methodology or an easier way to get it done. maintenance organizations operate in a very Every maintenance person looks for a solution reactive mode and in doing so waste a lot that makes assets easier to maintain and more of valuable resources. Most studies agree reliable. And every reliability person looks for a that on average, 30% of the labor and 50% solution that makes asset availability and plant of the parts and materials used in unplanned productivity rise and life cycle cost and unit jobs is wasted; not to mention the amount of cost of production go lower. unplanned downtime associated with such jobs. Those same productivity studies agree Lean Manufacturing Key Principle #5: Flexibility – producing different mixes or greater that the combination of these three items diversity of products quickly, without sacrificing (labor, parts and downtime), along with other efficiency at lower volumes of production. benefits (increased safety, decreased spares inventory, etc.), can account for as much as GPAllied © 2010 • 15
  • 18. Maintenance and Reliability: Maintenance and Reliability: Flexibility is the key to keeping up with the In the sentence above, simply replace the changing business environment. It is no word ‘suppliers’ with the word ‘operations’. different for maintenance and reliability. As Now it reads: Building and maintaining a long the market changes, so does the mix of term relationship with operations through products and volume. While the core function collaborative risk sharing, cost sharing of a manufacturing facility rarely changes, and information sharing arrangements. A the requirements for its operation do change partnership must be established between and consequently the reliability and criticality maintenance and operations. And, as with of different machines can change almost any true partnership, it must be born of mutual on a daily basis. The onus is then on the respect and the attainment of common goals. maintenance and reliability function of a facility A partnership that is based on ‘winning and to create systems and processes, whereby, losing’, or an attitude of “This is my plant and changes in the market place do not create you work for me!”, is destined for failure or at such drastic changes in the daily execution of best, mediocrity. the maintenance process that the process itself becomes dysfunctional. Lean Manufacturing Key Principle #6: Building and maintaining a long term relationship with suppliers through collaborative risk sharing, cost sharing and information sharing arrangements. 16 • GPAllied © 2010 Lean Manufacturing
  • 19. Part 4: Poka-Yoke Poka-Yoke was first introduced at the Toyota defects if worker errors are discovered and Motor Corporation in 1961 by Shigeo Shingo, eliminated beforehand”. Additionally, he stated, one of their industrial engineers. Originally “Defects arise because errors are made; the named Baka-Yoke, ‘fool-proofing’ or ‘idiot- two have a cause-and-effect relationship”. proofing’, the name was changed to Poka- Statistical analysis of machinery failures Yoke or ‘mistake-proofing’ in 1963 for want of a reflects essentially the same scenario. RCM more honorable and less offensive name. studies from the 60’s and 70’s have shown Poka-Yoke can take the form of a mechanism that as much as 68% of failure modes designed to ensure that proper conditions detected in machinery are the result of poor exist before a process step occurs, thereby maintenance and/or operating procedures; and preventing a defect from occurring. Poka-Yoke another 14% are the result of random events can also be a procedure designed to identify caused by people’s carelessness. Add to this and/or eliminate defects as early as possible another 7% for wear-in failures and a total of in the process. Essentially, Poka-Yoke is the 89% of the failures are the result of people’s concept of easily and quickly detecting and lack of attention to detail or an incomplete removing defects. There are many parallels understanding of their operations. This leaves between Lean Manufacturing and Maintenance only 11% of the failure modes to be the result and Reliability with respect to Poka-Yoke. of age, wear and fatigue. Studies from the The concept of detecting and removing 80’s and 90’s reflect that proper attention to defects is the very heart of maintenance and procedures dropped the previously reported reliability efforts; and any technique that helps 68% to as low as 6%, but the 14% from accomplish this easier, quicker or earlier in the random events climbed to as high as 25%. So, process is a Poka-Yoke technique. while improving maintenance and operating In explaining the origin of defects Shingo said, procedures did lower the instances of infant “The causes of defects lie in worker errors, mortality, carelessness in other areas related and defects are the results of neglecting those to operations didn’t improve. errors. It follows that mistakes will not turn into GPAllied © 2010 • 17
  • 20. Three different types of inspections were explained fact that defects occur in your systems and by Shingo in the concept of Poka-Yoke. that you are able to successfully identify and eliminate them. You must move further back Judgment Inspection in the process to identify them and eliminate Judgment inspection was identifying defective them at their source. products or material after the completion of the Yet another way that Condition Monitoring is process, essentially finding the defect when considered a judgment inspection is in its use it is too late. Shingo warned that relying on as a troubleshooting tool. Organizations that this method isn’t effective quality management do not use Condition Monitoring technologies and therefore, judgment inspections should have to rely on the traditional troubleshooting be avoided when possible. Maintenance techniques such as trial and error, disassembly and reliability personnel sometimes have no and parts replacement. Utilizing Condition choice but to utilize this method of defect Monitoring technologies can give the crafts detection as it is not manufacturing defects, person a tremendous amount of information but machinery defects that are being sought. before the job is begun. Things like gear Best practices organizations use Condition problems, electrical problems in motors and Monitoring technologies like Vibration Analysis, contaminant ingression can be highlighted and Infrared Thermography and Oil Analysis to detailed before the machine itself is ever shut identify machinery defects. While there are down. some benefits to identifying these defects and Using Condition Monitoring to help with handling them in a proactive manner, the real troubleshooting and to help identify the root benefit lies in using these Condition Monitoring cause of machinery defects, makes Condition technologies to help identify and eliminate the Monitoring itself a very powerful judgment root cause of these defects. Not using these inspection Poka-Yoke technique. technologies to help eliminate the root cause of defects was the type of inspections that Shingo and the rest of the quality culture were warning against. Do not be satisfied with the 18 • GPAllied © 2010 Lean Manufacturing
  • 21. Informative Inspection ‘defect’ that the inspection process is detecting The 2nd type of inspection in the Poka-Yoke is an inadequate maintenance strategy. system is the informative inspection. This type Many organizations believe that using the of inspection is used to prevent defects though Mean Time Between Failure (MTBF) as the utilizing data gathered from the inspection proper interval for time based replacements process. The most common example of an and/or overhauls is the best method to cost informative inspection is the use of statistical effectively prevent unplanned downtime. This process control. Dr. Shingo offered two is not correct and results in higher costs than different types of informative inspection. The necessary. Weibull analysis shows that for a first method was for the very next station in group of machines, by the time the MTBF is the manufacturing line to perform a quality reached, 63.21% of the machines have already check or defect inspection on the material that failed. just came from the previous station. While The better type of informative inspection would this method was reliable and cost effective, be to use failure data to populate a Weibull the second method of informative inspection analysis model for the machine or system and reduces the time and cost of the additional let the analysis show the most cost effective inspection to almost zero, and that was to time to perform the maintenance action. In the have the each station perform a pre and post absence of a comprehensive failure history, a process inspection. Thereby simultaneously single failure point and some local knowledge checking the quality from the previous station about the frequency and types of failures can and checking the quality of their work before lead to some excellent approximations of the sending it to the next station. actual Weibull shape. This method is known From a maintenance and reliability as Weibayes and is a very powerful technique. perspective, an example of using this type of In using the failure data that comes into the informative inspection would be performing CMMS system on a daily basis to keep the Weibull analysis to constantly adjust the failure modes library and Weibull analyses maintenance strategy for a piece of equipment up-to-date, the maintenance strategies can or system within the plant. In doing so, the be adjusted as more detailed information GPAllied © 2010 • 19
  • 22. becomes apparent. Using statistical analysis bearing component life (in the absence of in this way makes Weibull analysis an other issues). extremely effective informative inspection • All rotating equipment will be aligned to Poka-Yoke technique. <0.5 mils/inch. Just like the balance standard, this is tighter than most alignment Source Inspection standards and will lead to much lower radial The third and final type of Poka-Yoke and axial loading on the bearing and inspection is the source inspection. Source therefore longer bearing life. inspection is the inspection of an operating • Milling the bottom of all cast frame motor environment or materials before the production feet so that they are all flat and co-planar. process begins to ensure that the proper This technique makes the alignment conditions exist. Source inspections in the process quicker and easier. It also helps maintenance and reliability arena are very prevent a condition called soft-foot which common. They take at least three forms when leads to warped motor frames, high considered in the context of machinery repairs. frequency vibration in the motor bearings Precision maintenance techniques are a type and reduced bearing life. of source inspection. Precision maintenance • All electrical connections will be installed technique is defined as any technique that using torque wrenches and will be torqued makes the likelihood of extended defect free to manufacturer’s specifications. Contrary operation more possible. Some examples to popular belief, tighter isn’t necessarily of precision maintenance and reliability better. Some types of electrical techniques might include: connections can be too tight. This spreads • All rotating equipment will be balanced the individual strand of wire out more and in-place to a minimum standard of 0.05 creates the very problem that was trying to inches per second. This is significantly be avoided, a high resistance connection. lower than most balance standards but • All lubricant will be removed from the bulk not impossible. This tighter balance container and placed into lubricant standard would lead to measurably longer reservoirs via filter carts with a 3 micron 20 • GPAllied © 2010 Lean Manufacturing
  • 23. filter. This prevents solid contaminants of the procedure. A technical review and from being introduced into the machinery approval process ensures that all procedures reservoir that would be detrimental to asset are correct and up-to-date. As these health. procedures are designed to help eliminate the By no means a comprehensive listing, possibility of a workmanship defect during a these are just a few examples of precision repair or inspection, it is a source inspection maintenance techniques. Using these Poka-Yoke technique. techniques extends the amount of time Another type of source inspection Poka-Yoke between machine commissioning and the technique is the use of Condition Monitoring point of defect ingression. As such, they are as a post repair commissioning inspection. techniques that ensure the proper conditions Technologies like Vibration Analysis, Structure- are present for defect free operation and are Borne Ultrasound, Infrared Thermography therefore a type of source inspection Poka- and Motor Circuit Analysis are all excellent Yoke technique. tools to certify repairs and new installations. The most comprehensive source inspection Should workmanship defects like inadequate Poka-Yoke technique is the use of procedures alignment or the presence of a bearing fault when performing machine repairs and due to improper installation be identified, inspections. Even with the most skilled then the defect can be corrected before crafts personnel, mistakes are made, steps the machine is returned to service. Using are skipped and conditions are overlooked. Condition Monitoring technologies can help A technically accurate, well constructed easily identify defects or conditions that will procedure decreases the conditional cause defects early in the process and is probability of a mistake being made. A therefore a source inspection Poka-Yoke feedback loop from the crafts person to the technique. planner ensures the continuous refinement GPAllied © 2010 • 21
  • 24. Kaizen ‘Continuous Improvement’ is the translation Manufacturing is managed on a daily most often used for the Japanese word basis. Kaizen is also the attitude with which Kaizen. Contrary to the popular use of the maintenance and reliability people operate on term, Kaizen is not an event. Kaizen is a a daily basis. Just a few examples include: frame of mind or the attitude with which you • Improving maintenance job plans so address things. It means always looking at that the number of side trips a crafts a situation with what martial arts instructors person has to make to acquire parts, refer to as Shoshin, which means “first materials and permits approaches zero. mind” or “a beginner’s mind”. Beginners • Improving the written maintenance are always learning. With each moment procedures so that everyone regardless of learning, improvements are made. With of specific experience with that plant or each improvement, more learning is desired machine knows the proper steps to affect so that more improvements can be made. the repair. This becomes a continuous cycle. With • Improving the inspection process to more learning comes more improvements. identify defects closer to their point of The moment learning ceases is the moment inception thereby giving the planning improvement ceases. The moment function more time to adequately deal improvement ceases is the moment your with the problem. competitors start to gain ground. The term • Improving the operations of the plant to ‘expert’ bears the connotation of “nothing left produce fewer and fewer variations in the to learn”. In an environment that embraces process. Kaizen there is no such thing as an expert. Numerous other examples could be cited, Just like Kaizen, concepts like 5S, Kanban, but suffice it to say the concepts of Lean Poka-Yoke and Muda are not single events, and the concepts of improved maintenance they are concepts that are practiced on a and reliability go hand-in-hand. It is not just daily basis. Kaizen is an attitude; it is a difficult to separate these concepts, it is quite way of life. It is the style with which Lean frankly, impossible. 22 • GPAllied © 2010 Lean Manufacturing
  • 25. About Allied Reliability Founded in 1997, Allied Reliability and Allied Services Group have quickly become the largest maintenance and reliability engineering firm specializing in Predictive Maintenance and Condition Monitoring services. Today, Allied serves clients in over 200 plants and facilities in 40 states in the U.S., 3 provinces in Canada, plus countries in Europe and Latin America. Allied technicians routinely monitor over 150,000 pieces of equipment with a full range of PdM technologies. For more information about our Consulting and Training offerings listed below, e-mail us at info@alliedreliability.com or call 1-888-414-5760: PM / PdM Program Design Reliability Engineering Services • Criticality Analysis • Reliability Centered Maintenance (RCM) • PM Evaluation • Root Cause Analysis (RCA) • Asset Health Matrix • Failure Modes and Effects Analysis (FMEA) • PdM Technologies Evaluation • Life Cycle Costing (LCC) • Work Management Evaluation • Availability Simulation and Modeling • Contract PdM • Weibull Analysis • Remote Diagnostics • Coaching and Mentoring GPAllied © 2010 • 23
  • 26. Legal Notice While all attempts have been made to verify information provided in this publication, neither the author nor the publisher assumes any responsibility for errors, omissions or contradictory interpretation of the subject matter herein. The purchaser or reader of this publication assumes responsibility for the use of these materials and information. Adherence to all applicable laws and regulations, including federal, state and local governing business practices and any other aspects of doing business in the U.S. or any other jurisdiction is the sole responsibility of the purchaser or reader. GPAllied assumes no responsibility or liability whatsoever on behalf of any purchaser or reader of these materials. 24 • GPAllied © 2010 Lean Manufacturing
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