Getting The Most Out Of Microsoft 365 Employee Experience Today & Tomorrow - Boye 2022

Getting The Most Out
Of Microsoft 365
Employee Experience
Today & Tomorrow
Richard Harbridge
2toLead Chief Technology
Officer & Microsoft MVP
#Boye22
Tue., Nov. 8, 2022 9:15 AM (CET)

My Twitter is @RHarbridge, I’m super friendly & proud to work at @2toLead.
Richard Harbridge
2toLead Chief
Technology Officer &
Microsoft MVP
Speaker & Author
Super Friendly

What are we hearing
Employee Experience

You will love the way we work. Together. ™
Jacob Morgan in “The Employee Experience Advantage” suggests three environments that support and reinforce each other.
With the shift driven by Hybrid Work, it has pushed greater weight on cultural and technological environments.
The feeling employees
get working for your
organization
The actual spaces in
which employees
work
The tools
employees use to
get their jobs done

The way we see digital employee experience at 2toLead is based on 3 primary areas of investment.

8
Leveraging the right employee experience strategies….
People Outcomes Business Outcomes
Innovation Outcomes
Enable growth & development
…drives significant impact for people, innovation and business in the organization.
5.1x more likely
to create a sense of belonging
5.2x more likely
to be a great place to work
5.1x more likely
to engage & retain employees
3.7x more likely
to adapt well to change
4.3x more likely
to innovate effectively
2.2x more likely
to exceed financial targets
2.4x more likely
to delight customers
Josh Bersin, The Definitive Guide 2021 Employee Experience
Attract top talent &
accelerate onboarding
Drive leadership engagement
through culture & communications
Empower people and teams to
be their best, from anywhere
Foster wellbeing & engagement
with hybrid work and collaboration
Unlock collective knowledge
Foster a culture of
learning and skills
Boost employee
engagement
Achieve D&I excellence
Enable communities of experts
accelerating time to market
Deliver insights for individuals,
managers and leaders
Model top performers'
behaviors
Develop effective
managers
Optimize employee
productivity
Enhance operational
effectiveness

Microsoft Viva survey results
Employee benefits and business value of a comprehensive, integrated employee experience platform
(EXP)
What employee
benefits do
companies
think they get
from an EXP?
66%
increase of
personalized
experiences
61%
increase in
satisfaction
56%
improvement of
mental
wellbeing
51%
increase in
productivity,
engagement
41%
are more
committed to
org and mission
What key
business
outcomes
are expected
from an EXP?
71%
improved KPIs
61%
stronger ROI on EX
tools/resources
54%
more committed
employees invested
in mission of
organization
48%
increased employee
productivity
47%
better innovation
How do
orgs measure
the business
value/ROI
of an EXP?
61%
lower cost
of new hires
57%
faster product
development,
innovation
53%
increase in
measurable goal
achievement
49%
boost in
speed to
market, revenue
42%
reduction
of time to
onboard
Source: Based on 420 business leaders and 606 knowledge and frontline workers surveyed for a commissioned study conducted by Forrester Consulting on behalf of Microsoft, Nov. 2021.
“EXP” = employee experience platform.

We are experiencing greater volume, velocity, and variety of communication and collaboration. This
requires us to collaborate, communicate and manage employees in better ways than we have before.
34%
of companies have invested in
six or more tools to meet their
employee experience (EX) goals1
94%
of business leaders responsible
for EX strategy want one
comprehensive employee
experience system1
90%
of employees want one
comprehensive employee
experience system2
1Based on 420 business leaders surveyed for a commissioned study conducted by Forrester Consulting on behalf of Microsoft, Nov. 2021.
²Based on 606 knowledge and frontline workers surveyed for a commissioned study conducted by Forrester Consulting on behalf of Microsoft, Nov. 2021.

Where’s the insight?
Employee Experience

Employee communication focuses on the technologies that improve the employee communication
technology experience. Let’s start by exploring the trends around key technology here.

Arguably the Intranet has undergone a few major transformations. Are we in the midst of another major
transformation? How impactful is the change that Microsoft Teams, Loop and Viva have on Intranets?
Intranet 0.1
•Portals
•Links
•Simple News
•Technical To Update
Intranets 1.0
•Search
•More Content
•Services
•Audience Targeting
•Updatable By
Business
Intranets 2.0
•Enterprise Social
•Engagement 1.0
•Personalization
•Mobile
•Digital Workplace
Intranets 3.0?
•Engagement 2.0?
•AI Powered & More
Intelligent?
•More Dynamic?
•Richer Integration?
•Where You Work?

▪ Designing custom cards for your dashboard | Microsoft
▪ Samples and Templates | Adaptive Cards
▪ Designer | Adaptive Cards

AUDIENCE TARGETING MATTERS…
Every organization should be targeting information and experiences for new staff. The more
specific the type of new staff the better. Out of the box many experiences support this.
Example 2
The navigation you use should have some ‘getting
started’ links and material for new employees.
Navigation & Quick Links
Pages
News
Documents
Events
Dashboard Cards
Apps
Example 1
You could organize news with a special news
item that shows up first for new employees.

Leverage 1st party and 3rd party supported integrations with popular industry leaders.

Leverage 1st party supported integrations with popular industry leaders.

Leverage a unified news feed that aggregates yammer announcements and news
recommended for the current user all while empowering quick and easy engagement.

From Viva Connections dashboards to Viva Topics navigation can be targeted, dynamic and
integrated where users already work (Microsoft Teams, Outlook, Teams Mobile App & More)

Contextualized navigation and discovery based on where and how users work benefiting from
cloud scale AI, digital behavior capture & continual content analysis.
In emails, instant messages,
team messages, pages, news,
documents and more… the
knowledge, people, digital
spaces, and more are
available in context.

Contextualized insights based on the topic discovery that includes people, resources, sites,
communities and more can improve our curated assets and support our extended team of content
leads and departmental stakeholders.
Content leaders can
leverage the insights
provided by Viva Topics by
rationalizing them with
curated resources to
improve them.
Does that product site
internally have
links/connections to the
people, resources and sites
suggested by topics?

How do we balance cultural vs need to know content? Especially as we think about the enterprise
channels and employee experience landscape that exists today? (Do people (or comms) know what people need to know?)
Intranet
•Boosted Until
•Personalization
•Targeting
•Content Mixture
Email
•Newsletters
•Priority Messages
•Personalized
Integration
Social / Engage
•Polls
•Q&A (Bots later)
•Storylines
Teams / Slack
•Targeted Individuals
•Targeted
Channels/Teams
Knowledge Tools
•Search Optimization
•Associated Topics
•“Books” Of Content
•Videos Of Popular
Content
Goals / Learning
•OKR Connection &
Alignment
•Learning Resource
Profiles, Work Modes, Mobile & Digital Excellence

Microsoft Viva Amplify further helps bring capabilities that help collaborate, coordinate,
distribute, measure and manage communication campaigns.

ESTIMATED COMPLEXITY
Company
Communicator for
Microsoft Teams
Employee Communications
Take company communications to
the next level with an enhanced
company communication
experience that enables pushing
key messages to people and
channels in Microsoft Teams.
Try It Yourself Today
Microsoft Solution Discover More (40+) Solution Ideas: M365Ideas.com

Enhancements for
Company
Communicator
Employee Communications
Take your company
communications to the next level
with this powerful enhancement.
User experiences, authoring and
publishing methods have been
improved inside the Company
Communications Solution in
Microsoft Teams.
See A Demo Of This In Action Today
2toLead Solution Discover More (40+) Solution Ideas: M365Ideas.com

Yammer is evolving and for corporate communications there are new ways to engage,
design and integrate Yammer capabilities into your digital hub experiences.

When communities are marked as official, they create legitimacy and build trust over the
conversations and content shared.

Microsoft Viva Engage further helps bring capabilities that help connect people, find and
share knowledge, express ourselves, and find belonging at work.

Microsoft Viva Engage Storylines enables us to have an experience that is easy to use, creates
deeper connection, and allows for easier sharing of experiences.

Microsoft Viva Engage Storylines enables us to have an experience that is easy to use,
creates deeper connection, and allows for easier sharing of experiences.

Microsoft Viva Engage Leadership Corner enables us to have an experience that is easy to use,
creates deeper connection, and allows for easier sharing of experiences for leaders.

Microsoft Viva Engage Leadership Corner enables us to have tailored and templated experiences
that simplify campaigning around shared goals or running events like Ask Me Anything.

Yammer has great capabilities around questions and answers that scale and integrate in
many ways with SharePoint, Viva Topics, Viva Engage and more.

Microsoft Viva Engage Answers enables us to provide a unified way to explore questions and their answers from
across the organization which can amplify and connect knowledge in highly effective ways.

The best communication is
intelligent and engages
employees where they are by
being integrated into the digital
spaces they work.
Employee Communication

Are we collaborating enough? Should we collaborate more? Why aren’t we collaborating more?
Of surveyed employees
believe that people in
their own
organization don’t
collaborate enough.
Of employees and
executives cite lack of
collaboration or
ineffective
communication for
workplace failures.
86%
39%
Source: Salesforce
Source: Visix
Of employees say the
ability to collaborate
makes them more loyal.
33%
Source: The Economist

Some industry leaders have concerns about the increased risk of data leakage and more as
collaboration volume increases along with velocity and variety.
Compliance
Collaboration

Some industry leaders have concerns about the increased risk of data leakage and more as
collaboration volume increases along with velocity and variety.
Compliance
Collaboration
Compliant
Collaboration

The problem isn’t a relationship between these things. It’s that many organizations as volume, velocity
and variety increase so do the tools they use.

As you consolidate (where possible) you gain the benefit of a richly integrated suite of digital workplace or
digital employee experience tools. An experience that will continue to be further integrated over time.
Desired State
Often The Reality

Many organizations are surprised at how many ways they can integrate, enhance and enrich Microsoft 365
with data or connections with other systems via Microsoft Search, Power Platform, Teams, & More.

It’s not just about Teams being the place where users work with others internally in Microsoft 365, it’s
also about how they will use Teams across marketplace tools over time.
1600+
apps and
counting

Changing
workforce
35% of the workforce
is millennials
Surging digital
demand
Not enough
developers
The Great
Lockdown
42% of US employees
working remote
5.2%
contraction in the
Global GDP
more apps will
be created in the
next 5 years than
in the last 40
50%
of digital work
can be automated
with current tech
developer shortfall
What is driving the demand?
86%of companies struggle
to hire tech talent
75% of the 2025
global workforce
will be millennials
Momentum and demand are building with more need for solutions and integration than ever
before. 65% of all app dev will be low-code by 2024. So how does Teams fit into this wave of change?

Business data is available to everyone, everywhere. This means we need to be able to easily
communicate as part of any business process and that business application is now multiplayer.

There is a comprehensive strategy from the architecture level to the experience level that is responsible for
why Microsoft 365 scales collaboration, compliance and security across applications and solutions.
Legacy
Applications
High
Maintenance
Cost
Lower
Performance
Technical
Limitation
Worse &
Disconnected
User
Experience
Modern
Applications
More Efficient
With Lower
Maintenance
Cost
High
Performance &
More Scalable
More Secure &
More
Manageable
Better & More
Integrated User
Experiences
Microsoft Collaborative Apps
Device OS
UX Microsoft Teams Microsoft Office
Components Fluid Framework • Adaptive Cards • Connectors
Logic Azure PaaS Power Platform
Data Microsoft Graph Microsoft Dataverse
Communications Azure Communications Services
Identity Azure Active Directory
Pro-dev Low/no code

At one point in time being able to collaborate effectively anywhere, at any time and on any device
was a bold ambition. Microsoft and vendors have long since realized this, but it has a cost.
Collaboration
Overload
People spend 80% of their
time collaborating, find
44% of meeting time
unproductive
Note: Collaboration Occurs Before,
During & After Meetings!

Most of the dissatisfaction in
meetings comes from not
collaborating enough before
it, after it, or in a different
way during it. Meetings are
important but they are often
overused and used poorly.
Today Microsoft not only matches this need with great experiences but even adds intelligence to
those experiences to improve collaboration further whether for the individual, team or org.
Collaboration
Overload
44% of meeting time
unproductive

By leveraging personal insights, you can also learn more about your meeting habits. How many
calendar invitations do you send last minute? How many do you accept?
Collaboration
Overload
44% of meeting time
unproductive

In addition to providing behavioral, qualitative, and quantitative data to improve meeting effectiveness,
data-driven recommendations in Viva Insights can be based on meeting effectiveness surveys.

Today Microsoft not only matches this need with great experiences but even adds intelligence
to those experiences to improve collaboration further whether for the individual, team or org.
Collaboration
Overload
44% of meeting time
unproductive

Outcomes – manager connection

It’s important to modernize how you approach, plan and support collaboration so that when
further changes come your organization is resilient and ready enough to take advantage of them.

The distribution of collaborative work is often extremely lopsided. In most cases, 20% to 35% of
value-added collaborations come from only 3% to 5% of employees.

The best collaboration
experience is intelligent,
compliant by design and
integrated into the digital spaces
we already work in.
Employee Collaboration

Microsoft Viva
Client
Responsibilities
Workshop Overview
End productivity paranoia. Embrace
data over dogma.

Today Microsoft not only matches this need with great experiences but even adds intelligence to
those experiences to improve collaboration further whether for the individual, team or org.
Blurred
boundaries
75% of people have
experienced burnout at
work with 40% of people
report work disrupts
personal/family time at
least weekly

Help your employees have the tools to manage and improve their well-being and personal
productivity. Start by leveraging the capabilities built into Insights.
Blurred
Boundaries
75% of people have
experienced burnout at
work with 40% of people
report work disrupts
personal/family time at
least weekly

Wellbeing score across categories Distribution by wellbeing score and collaboration hours
Collaboration hours

Limited
Network
42% of IWs rarely meet
new people at their
company, managers rarely
make those connections
IWs rarely meet new people at their company; when they do meet new people, it’s most often
through a formal or informal company event. How many have you had during this pandemic?

Limited
Network
42% of IWs rarely meet
new people at their
company, managers rarely
make those connections
Empower insights that enable employees to be more connected. Enable employees to extend and strengthen their
networks within the organization with solutions that improve retention, connection and engagement.

How does the employee work mode effect network size and composition?

How does the mode of work impact the integration into the organizations network? Is there as
much manager support for remote employees' integration as onsite ones?

Icebreaker: Connect
Employees Together
Employee Networking & Connection
Enable employees to extend
and strengthen their networks
within the organization with
virtual or in-person
connections that improve
retention and engagement.
Pair team members up for a
meet up every week and let
the bot help find an available
timeslot for both parties.

Champion
Management Platform
Adoption
The Champion Management
Platform enables organizations
to adopt, onboard and maintain
Champions, allowing everyone
to discover Champions right
where they collaborate.
Hold organizational-wide
tournaments promoting
adoption themes and more.

Grow Your
Skills App
Employee Networking & Connection
Grow Your Skills is an app for
employees to discover & contribute
to gig projects or volunteer
activities based on their interest
which will help them to acquire new
skills or master the ones that they
already have right inside teams.

Align work to corporate objectives. Align at all levels of the organization with OKR approval
workflows, Organizational, Team, and Individual goal pages, and Chart View.

“We are building a
cathedral”

How is the third bricklayer different?
Focus
Knew exactly what was
expected of him
Purpose
Connected to the mission and
vision of the project
Alignment
Understood how his work
contributed to the end
result
OKRs: A goal setting system that brings focus, purpose, and
alignment to your organization.

Align work to corporate objectives. Connect work to outcomes with Projects and Tasks aligned
to OKRs with automatic and built in integration.

Align work to corporate objectives. Focus discussions, provide context and simplify reporting
with custom dashboards and OKRs that dynamically update.

Align work to corporate objectives. Share progress and insights across your organization with
shareable links to dashboards and with pinned apps and resources in Teams.

People In Viva & Viva Goals as well as countless other experiences further enrich the ways we communicate,
align and connect. All elements of a good Intranet strategy.

The best management
experience is intelligent, pro-
active and integrated into the
digital ways we work.
Employee Management

M365Intranets.com
M365Sprawl.com
M365Campaigns.com
Explore 800+ Pages of
Free Expert Guidance…
M365Metrics.com
M365Resources.com
SharePointMigrations.com

Download our free
80+ page whitepaper
Transform your Employee Experience
at every stage with Microsoft 365
and Microsoft Viva!
Download Today

Let’s connect and find ways to do more and work together.
Message me on LinkedIn or email Richard@2toLead.com
200+ Awesome Presentations at:
Richard Harbridge
2toLead Chief Technology
Officer & Microsoft MVP
Super Friendly
Thank You
Slideshare.Net/RHarbridge
700+ Pages of Whitepapers at: 2toLead.com/Resources
Elsewhere…
M365Resources.com
Office365Campaigns.com
M365Sprawl.com
M365Intranets.com
M365Metrics.com
SharePointMigrations.com

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