Diese Präsentation wurde erfolgreich gemeldet.
Wir verwenden Ihre LinkedIn Profilangaben und Informationen zu Ihren Aktivitäten, um Anzeigen zu personalisieren und Ihnen relevantere Inhalte anzuzeigen. Sie können Ihre Anzeigeneinstellungen jederzeit ändern.

Technology for People in Healthcare

329 Aufrufe

Veröffentlicht am

Enabling clinicians to deliver higher quality of care, focus less on IT & more on patients. Enabling IT to deliver a higher level quality of service and gain a seat at the table.

Veröffentlicht in: Technologie
  • Als Erste(r) kommentieren

  • Gehören Sie zu den Ersten, denen das gefällt!

Technology for People in Healthcare

  1. 1. 1 © 2015 RES SOFTWARE – ALL RIGHTS RESERVED Technology for people in Healthcare Enabling clinicians to deliver higher quality of care, focus less on IT & more on patients Enabling IT to deliver a higher level quality of service and gain a seat at the table • Patient History • Previous Diagnosis • Demographic Trends • Global Infection Rates and Locations • Patient Satisfaction
  2. 2. 2 Agenda • Healthcare trends • The balance between quality of care delivery and sustainability • What some customers are doing to achieve the balance • Deep dive customer case study: Partnerships in Care • Q&A
  3. 3. 3 Healthcare Industry Trends & Pressures
  4. 4. 4 Healthcare Market Trends & Pressures Workforce Enablement & Productivity •Mobility for physicians, nurses, and medical technicians •Streamline the patient experience – reduce white space •Wait time, LOS, and clinical variation reduction •Increase patient and patient-clinician engagement •iversity of workforce IT service requests rises •Poor employee engagement = lost productivity Need for IT to Deliver More Business Value •Profitability and specifically, cost cutting – Providers & Payers •Performance improvement •Physicians - operating theater, emergency dept., ICU •Claims, policy sales, underwriting •any manual & fragmented IT processes •Shadow IT increases •High costs Security & Risk Mitigation •Hospital & Payer consolidations, mergers & acquisitions •lncreasing regulatory pressures, HiPAA & EU Directive •Higher patient volumes, tight staffing, errors more likely •Security breaches on the rise •Patient History •Previous Diagnosis •Demographic Trends •Global Infection Rates and Locations •Patient Satisfaction
  5. 5. 5 “Finding the balance between delivering higher quality of care and sustainability”
  6. 6. 6 Healthcare Industry Landscape & Pressures SUSTAINABILITY CARE DELIVERY
  7. 7. 7 Patient Engagement (ex: Patient & User Satisfaction, Patient Demographics, Population Management/Reduce readmits SUSTAINABILITY CARE DELIVERY
  8. 8. 8 Patient Engagement (ex: Patient Satisfaction & User, Patient Demographics, Population Management/Reduce readmits Organizational Agility (ex: M&A, Medical Innovation, Mobility, New Financial Models, etc) SUSTAINABILITY CARE DELIVERY
  9. 9. 9 Patient Engagement (ex: Patient & User Satisfaction, Patient Demographics, Population Management/Reduce readmits Manage Risk / Compliance (ex: Regulators, Affordable Care, Reimbursement, HIPAA, Secure Work Environments etc.) Organizational Agility (ex: M&A, Medical Innovation, Mobility, New Financial Models, etc) SUSTAINABILITY CARE DELIVERY
  10. 10. 10 Patient Engagement (ex: Patient & User Satisfaction, Patient Demographics, Population Management/Reduce readmits Cost Reduction (ex: Expense Management, Facilities, Staffing, Automation) Manage Risk / Compliance (ex: Regulators, Affordable Care, Reimbursement, HIPAA, Secure Work Environments etc.) Organizational Agility (ex: M&A, Medical Innovation, Mobility, New Financial Models, etc) SUSTAINABILITY CARE DELIVERY
  11. 11. 11 Customer Examples
  12. 12. 12 Patient Engagement (ex: Patient & User Satisfaction, Patient Demographics, Population Management/Reduce readmits SUSTAINABILITY CARE DELIVERY
  13. 13. 13 What if your clinicians could see just 1 more patient per day? Reducing login/logoff time, delivering a consistent user experience from device to device & location to location speeds up the clinician’s access to data and frees up their time for patients
  14. 14. 14 Clinician-Patient Engagement “Our clinical staff is weighted with the incredibly important task of taking care of patients, be it for routine care, life-saving surgery or emergency care. They don’t have time to worry about whether or not they can access EHRs during a system upgrade. Knowing that RES Workspace Manager saves us that concern definitely gives me – and the hospital clinicians – great peace of mind.” Mary Buckley, Vice President of Information Technology at Chester County Hospital
  15. 15. 15 “While our IT team is very happy with RES Software and its ease of use, our users see the true benefit. They have a workspace that works, without interruption. And in the end, that leads to better patient care.” Viktor Wehser, CIO, Klinikum Neubrandenburg User Satisfaction & Quality of Care
  16. 16. 16 ONE Workspace = Cost Reduction and Improved User Experience • Login times reduced from up to 10-12 minutes down to 20 seconds • Improved user experience, with increased focus on patient care • 80% less time spent on administration and reduced operational overheads • Significant reduction in helpdesk calls • Consistent service now delivered across all employees • Increased focus on strategic initiatives
  17. 17. 17 Manage Risk / Compliance (ex: Regulators, Affordable Care, Reimbursement, HIPAA, Secure Work Environments etc.) SUSTAINABILITY CARE DELIVERY
  18. 18. 18 Need more convincing? US alone:
  19. 19. 19 Risk Mitigation – Security “Now that we’ve installed RES Workspace Manager we don’t get viruses, and we can fix help desk requests without moving away from our computers. That’s a beautiful thing.” George Curtis, CIO, Upson Regional Medical Center
  20. 20. 20 Risk Mitigation - Compliance “Previous to RES Software, too many people had too much access. The lack of restricted, automated self-service required a high-level of unsecure system access. The systems and processes required too many to need administrative access to deliver the software or service, creating an audit nightmare” Director, espria
  21. 21. 21 Organizational Agility (ex: M&A, Medical Innovation, Mobility, New Financial Models, etc) SUSTAINABILITY CARE DELIVERY
  22. 22. 22 Organizational Agility “A dynamic desktop environment provides clinicians with on-the- go access that is a necessity in a fast-paced work environment and has a direct impact on patient care. With RES Workspace Manager, our IT department now has a solution to manage and control user workspaces across the entire enterprise and in the process, we have eliminated many of the challenges that staff faced.” George Adamo, Network Engineer at Waterbury Hospital
  23. 23. 23 Organizational Agility “RES supports our JUST LIKE HOME strategy where a user opens a browser; chooses the one they like [software application or service], accepts the terms, clicks a button and the software or service is rolled right out to them.” Director, espria
  24. 24. 24 Cost Reduction (ex: Expense Management, Facilities, Staffing, Automation) SUSTAINABILITY CARE DELIVERY
  25. 25. 25 Cost Reduction – Efficiency Improvements “Before RES, we were averaging 4,000 service desk tickets per day. It was just unmanageable with our staffing levels. But with RES, we’ve cut that volume down by one third and made great strides in satisfaction levels with both our technology users and our own IT staff.” Felix Ekpo, CIO of Arrowhead Regional Medical Center
  26. 26. 26 Citrix + RES = Success at Arrowhead Medical • RES “saved” the $9M VDI project • Increased user adoption • Reduced user-profile related service desk tickets by 75% “Before RES, we were averaging 4,000 service desk tickets per day. It was just unmanageable with our staffing levels. But with RES, we’ve cut that volume down by one third and made great strides in satisfaction levels with both our technology users and our own IT staff.” - Felix Ekpo, CIO of Arrowhead Regional Medical Center
  27. 27. 27 RES introduces a true digital workspace… What do we do? We enable healthcare professionals to achieve better outcomes & results How? Through proactive & self-service access to applications & services Why? Improve clinician experience, increase engagement, streamline operations and mitigate risk.
  28. 28. 28 Top 5 Benefits for Healthcare… 1. Increased productivity for clinical caregivers 2. Lower IT management costs; higher productivity and impact for IT 3. Better staff and patient service – and more user satisfaction with IT 4. Vastly improved and context-aware security & compliance 5. Increased adoption rate of EPR systems for true ROI
  29. 29. 29 Do you think they have time to find this patient’s data? Who said healthcare IT isn’t critical to patient care? Seconds count.
  30. 30. 30 Partnerships in Care Justin de Vally, Director of IT Case Study:
  31. 31. PiC & RES How did RES help PiC deliver even higher quality care?
  32. 32. Workspace Manager Automation Manager IT Store LIKE THIS!
  33. 33. Taking quality to the highest level • Working together • Caring safely • Uncompromising integrity • Valuing people Workspace Manager
  34. 34. Taking quality to the highest level • Working together • Caring safely • Uncompromising integrity • Valuing people Workspace Manager Consultation, planning, consultation, planning RES – Workspace Manager Your Desktop is always available, on any PiC Desktop Performance & Security massively improved System independent– leverages better use of existing equipment Stability and reliability as standard Workstation Refresh and Rollout – users unaffected On-boarding simplicity
  35. 35. Taking quality to the highest level • Working together • Caring safely • Uncompromising integrity • Valuing people Automation Manager
  36. 36. Taking quality to the highest level • Working together • Caring safely • Uncompromising integrity • Valuing people Automation Manager Consultation, consultation, testing RES – Automation Manager A simple way to deliver anything deliverable to a Desktop A simple way to remove anything removable from a Desktop Privilege levels not an issue any more Targeted delivery Delivery/Removal times dramatically reduced Consistency achievable
  37. 37. Taking quality to the highest level • Working together • Caring safely • Uncompromising integrity • Valuing people Service Store
  38. 38. Taking quality to the highest level • Working together • Caring safely • Uncompromising integrity • Valuing people Service Store Consultation, planning, testing RES – Service Store A simple way to deliver virtually anything deliverable to a Desktop Delivery times dramatically reduced without the IT Department Privilege levels not an issue any more Approved delivery User Software requests dealt with On boarding / Off boarding simplified
  39. 39. What does all of this mean to patient care? Clinicians and Nursing Staff always have the (IT) tools required for their job System reliability and virtually permanent access to IT increases clinician- patient engagement Patients also benefit from all of the positive aspects delivered by leveraging RES on dedicated patient networks This all means we can deliver BETTER PATIENT CARE!
  40. 40. Taking quality to the highest level • Working together • Caring safely • Uncompromising integrity • Valuing people In Conclusion The PiC IT Department are transforming the way we deliver IT to our Clinicians, Our Nursing Staff, our Admin Teams, our Finance Teams and ourselves.
  41. 41. Taking quality to the highest level • Working together • Caring safely • Uncompromising integrity • Valuing people In Conclusion The PiC IT Department are transforming the way we deliver IT to our Clinicians, Our Nursing Staff, our Admin Teams, our Finance Teams and ourselves. The introduction of the RES Suite of Software improves ALL users IT experiences.
  42. 42. Taking quality to the highest level • Working together • Caring safely • Uncompromising integrity • Valuing people In Conclusion The PiC IT Department are transforming the way we deliver IT to our Clinicians, Our Nursing Staff, our Admin Teams, our Finance Teams and ourselves. The introduction of the RES Suite of Software improves ALL users IT experiences. Patient care should be the number 1 priority and RES in no small way helps to improve this.
  43. 43. & goodbye! Thank you 43
  44. 44. 4444 THANK YOU! Q&A

×