The document discusses several internal and external web portals including those used by KPMG, FORE School of Management, Dialogic, and eBay. KPMG's internal portal provides single sign-on access to applications and databases, allows for personalization and knowledge sharing, and facilitates collaboration and decision making among employees. FORE's portal provides various services to students, faculty, and staff but could be more organized and highlight the latest information more prominently. Dialogic's client-centric portal aims to increase customer intimacy and gather feedback through online courses, documentation, and discussions. eBay's external portal allows buyers and sellers to list items and complete transactions, with tools to assist sellers through

1. 212010 DIVYA KAPOOR
CIT & E-Commerece
212027 RESHMI RAVEENDRAN
212017 KUNAL NAGPAL
212038 VAGEESH KUMAR

2. What is a web portal ?
It provides a starting point for web consumers to explore and access
information on the world wide web. It is a specially designed web page
at a website which brings information together from diverse sources in
a uniform way.

3. Types of Web Portals
Personal Portals
News Portals
Government Portals
Cultural Portals
Stock Portals
Search Portals
Domain specific Portals
Hosted web portals

4. Features of Web Portal

5. KPMG (internal web portal)

6. KPMG – internal portal
KPMG is one of the largest professional services provider in
the world.
KPMG was established in India in September 1993 and it
operates from various locations in India
KPMG India has an internal web portal for their employees.
Prime benefit of the portal: integrate dispersed applications,
information and knowledge to facilitate decision making and
improve efficiency

8. Features of KPMG internal portal
Simple user interface helps for efficient usage
Single sign-on for different applications
Connectivity : access back-end mainframe applications, packaged applications
and relational databases.
User based personalization gives users flexibility to layout their own pages;
social networking within the organization.
Knowledge Management: means to disseminate knowledge and tools to
employees
Social Networking: internal networking is possible through an application “My
Site”, no link to social networking sites through the portal.
Search Option: to browse the content and events happening in KPMG.

9. Analysis
The internal KPMG portal provides useful links and information
relevant for the employees.
KPMG internal portal doesn’t allow the end users to edit the
content of the portal. The portal is managed by a team “ Knowledge
Management” team.
The internal portal shares the relevant information with the
employees and integrate various applications.
Department wise portals available in KPMG specifically for
collaboration of work.

10. KPMG – internal portal
Insight
Web portals are designed keeping
the end user in mind.
Further development of a portal is
a
critical decision
ensuring
better effectiveness of the portal
by offering the maximum without
cluttering the user interface.

11. Dialogic Exchange Network (a client
centric web portal)

12. About Dialogic
An Intel spin-off company
Deals in telecom network hardware and software
solutions covering:
Any to Any Networking
Contact Centre Transformation
Unified Communications
Application Enablement
Network Congestion Control

13. Dialogic Exchange Network
Client Centric
Knowledge Sharing
online courses
documentation
interactive webinars
discussion forums
Objectives:
Customer intimacy
Fan Following

14. Users of DEN
External
Users
Internal
Users
Corporate
Users
Presales and
Marketing
Teams
Development
Teams of
Clients
Product
Development
Team
Other
Developers
Engineering
Team

15. Impact of DEN
Increased Customer Intimacy
Increased number of Followers
Increased Value of Products
Exposure of Product’s Weaknesses
Competitive Advantage

16. Challenges
Organizing the data available
Smart Phone Applications (like XDA Developers
Forum)

17. Insight
• Web Portals can provide semi formal/informal
means of communication which make customers
more intimate with the organizations.
• Customer Web Portals can help in gathering large
amounts of data for predicting market trends.
• Customer centric Web Portals can expose the
weaknesses of a product without hampering the
brand image, if used wisely.

18. FORE School of Management
(Web Portal)

19. Introduction
FORE is an educational institution
Online Campus Portal
Users - Student, Faculty, Staff, Visitors
Service Type – Non Profit
Analysis based on Students – Existing and Prospects

20. Features of FORE’s Web Portal
Zimbra (mail)
Claroline
Fee Collection System
Keywords in the Footers – SEO
Slide shows, News, Announcements
Alumni Portal
Social Media
Admissions Portal
ERP
Disclosures

22. Insight
It is very important to analyze who is the end user
and based on this the most relevant information
has to be displayed on the portal to attract users.
A user friendly web portal makes it very
convenient for the end user to gather information.

23. Conclusion
FORE’s portal is congested due to which the latest information is
not highlighted.
User does not need to scroll down much.
Uniform theme and fonts good.
Mail Server not user friendly.
No option for search
ERP will facilitate all system under one dashboard
No option for personalization

24. eBay(External Web Portal)

25. About eBay
eBay access : Any device (having Internet ), Mobile App
eBay provides a C2C service.
eBay has external portal for Buyers and Sellers
Sellers and Buyers cannot communicate directly thus
eBay acts as a channel between the two.

27. Seller Tools
• New Turbo Lister
FREE desktop software tool that makes listing items faster and easier.
•
Selling Manager
Online after sales management tool that makes the after listing process
simpler.
• Selling Manager Pro
All-in-one seller tool to assist you with the entire sales cycle. It combines
inventory management, bulk listing and after sales management.

28. Insight
Web Portal can provide formal and semi formal
means of communication which make buyers and
sellers more intimate with the companies.
Ecommerce portals should be user friendly as they
are completely consumer driven (buyer and seller).

29. Conclusion
eBay’s vertical scrolling is too large which is
indented to be used with high-speed
Internet connection and since the Internet
bandwidth in India is not good eBay should
work towards making their Web page more
bandwidth efficient.

30. FORE
KPMG
eBay
Dialogic
Education
Non Profit
Informative but
congested.
Easy as everything is
available at one place
Consultancy
B2E
Simple
E-Commerce
C2C
Too much vertical scrolling
Easy
Easy
Software
B2B/B2C
Divided into sections but
congested with links
Easy
Uncluttered
Congested
Categorized as per user
types
Links and labels
Order of Relevant
information not
appropriate
Easy to understand
Useful links available
Easy to understand
Home page is flooded with
links but it is in sync with
this category of portals
Search and
search results
Readability
No search option
available
Readable & acceptable
Easy
Easy
Easy
Readable
Readable
Performance
Efficient but graphics
should be reduced
Efficient
Efficient
Content
Too much content on
home page
Easy as everything is
available at one place.
Relevant
Too much content on the
home page
User friendly
Headings Easily readable,
but details look a bit
cluttered
Meant for use with high
speed internet
connections
Vast but organized
Possible
Relevant to student
Possible
Relevant to the employees
Industry
Service Type
Home Page
Navigation
Site organization
User Friendly
Remote Access
Targeted Content
Easy
Indented for Internet User
Relevant for buyers and
seller
Friendly assuming the end
users will be tech savvy
Possible through internet
Knowledge hub for clients
and enthusiasts.

31. Thank You