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Rery Indra Kusuma
Wiluyo Karyanto
Human Relations
The study of the behavior of individuals
and groups in organizational settings.
The Nature of HR
Motivation : The inner drive that directs a person’s behavior
toward goals.
Morale : An employee’s attitude toward his or her job, employer,
and colleagues.
intrinsic rewards : the personal satisfaction and enjoyment felt
after attaining a goal
extrinsic rewards : benefits and/or recognition received from
someone else
The Motivation Process
More money for
unexpected medical expenses
Need
Ask for a raise
Work harder to gain a promotion
Look for a higher-paying job
Steal
More money
Goal-directed behavior
Need Satisfaction
Historical Perspectives on Employee
Motivation
Classical Theory of Motivation (Frederick W. Taylor) : theory
suggesting that money is the sole motivator for workers
The Hawthorne Studies (Elton Mayo)
Maslow’s Hierarchy of Needs
Self-
Actualization
Needs
Esteem Needs
Social Needs
Security Needs
Physiological Needs
Herzberg’s Two-Factor Theory
Hygiene Factors
• Company policies
• Supervision
• Working conditions
• Salary
• Security
Motivational Factors
• Achievement
• Recognition
• The work itself
• Responsibility
• Advancement
McGregor’s Theory X and Theory Y
- Theory X : Management view that assumes workers
generally dislike work and must be forced to do their
jobs.
- Theory Y : Management view that assumes workers
like to work and under proper conditions, employees
will seek responsibility to satisfy social, esteem, and
self-actualization needs.
Theory Z
A management philosophy that
stresses employee participation in all
aspects of company decision making.
Comparison of American, Japanese, and
Theory Z Management Styles
American Japanese Theory Z
Duration of
employment
Relatively short
term; workers
subject to layoffs
when business
slows
Lifelong; no
layoffs
Long term; layoffs
rare
Rate of
promotion
Rapid Slow Slow
Amount of
specialization
Considerable;
worker develops
expertise in one
area only
Minimal; worker
develops expertise
in all aspects of the
organization
Moderate; worker
learns all aspects
of the organization
Comparison of American, Japanese, and
Theory Z Management Styles
American Japanese Theory Z
Decision
making
Individual Consensual; input
from all concerned
parties is
considered
Consensual; emphasis
on quality
Responsibility Assigned to the
individual
Shared by the
group
Assigned to the
individual
Control Explicit and
formal
Less explicit and
less formal
Informal but with
explicit performance
measures
Concern for
workers
Focus is on work
only
Focus extends to
worker's whole life
Focus includes worker's
life and family
Other Motivational Theories
Can I get it?
Do I want it?
Equity Theory Expectancy Theory
What I
put in
What I
get back
Strategies for Motivating Employees
Behavior Modification : changing behavior and
encouraging appropriate actions by relating the
consequences of behavior to the behavior itself
Job Design
Job Design Strategies
Job Rotation : Exposes employees to a variety of
tasks as they move from one job to another.
Job Enlargement : Teaches employees new tasks in
their present job.
Job Enrichment : Gives employees more control and
authority in their present job, along with additional
tasks.
Flexible Scheduling Strategies
Flextime : a program that allows employees to choose their starting
and ending times, provided that they are at work during a specified
core period
Compressed Work Week : a four-day (or shorter) period during
which an employee works 40 hours
Job Sharing : performance of one full-time job by two people on part
time hours
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Teori motivasi

  • 2. Human Relations The study of the behavior of individuals and groups in organizational settings.
  • 3. The Nature of HR Motivation : The inner drive that directs a person’s behavior toward goals. Morale : An employee’s attitude toward his or her job, employer, and colleagues. intrinsic rewards : the personal satisfaction and enjoyment felt after attaining a goal extrinsic rewards : benefits and/or recognition received from someone else
  • 4. The Motivation Process More money for unexpected medical expenses Need Ask for a raise Work harder to gain a promotion Look for a higher-paying job Steal More money Goal-directed behavior Need Satisfaction
  • 5. Historical Perspectives on Employee Motivation Classical Theory of Motivation (Frederick W. Taylor) : theory suggesting that money is the sole motivator for workers The Hawthorne Studies (Elton Mayo)
  • 6. Maslow’s Hierarchy of Needs Self- Actualization Needs Esteem Needs Social Needs Security Needs Physiological Needs
  • 7. Herzberg’s Two-Factor Theory Hygiene Factors • Company policies • Supervision • Working conditions • Salary • Security Motivational Factors • Achievement • Recognition • The work itself • Responsibility • Advancement
  • 8. McGregor’s Theory X and Theory Y - Theory X : Management view that assumes workers generally dislike work and must be forced to do their jobs. - Theory Y : Management view that assumes workers like to work and under proper conditions, employees will seek responsibility to satisfy social, esteem, and self-actualization needs.
  • 9. Theory Z A management philosophy that stresses employee participation in all aspects of company decision making.
  • 10. Comparison of American, Japanese, and Theory Z Management Styles American Japanese Theory Z Duration of employment Relatively short term; workers subject to layoffs when business slows Lifelong; no layoffs Long term; layoffs rare Rate of promotion Rapid Slow Slow Amount of specialization Considerable; worker develops expertise in one area only Minimal; worker develops expertise in all aspects of the organization Moderate; worker learns all aspects of the organization
  • 11. Comparison of American, Japanese, and Theory Z Management Styles American Japanese Theory Z Decision making Individual Consensual; input from all concerned parties is considered Consensual; emphasis on quality Responsibility Assigned to the individual Shared by the group Assigned to the individual Control Explicit and formal Less explicit and less formal Informal but with explicit performance measures Concern for workers Focus is on work only Focus extends to worker's whole life Focus includes worker's life and family
  • 12. Other Motivational Theories Can I get it? Do I want it? Equity Theory Expectancy Theory What I put in What I get back
  • 13. Strategies for Motivating Employees Behavior Modification : changing behavior and encouraging appropriate actions by relating the consequences of behavior to the behavior itself Job Design
  • 14. Job Design Strategies Job Rotation : Exposes employees to a variety of tasks as they move from one job to another. Job Enlargement : Teaches employees new tasks in their present job. Job Enrichment : Gives employees more control and authority in their present job, along with additional tasks.
  • 15. Flexible Scheduling Strategies Flextime : a program that allows employees to choose their starting and ending times, provided that they are at work during a specified core period Compressed Work Week : a four-day (or shorter) period during which an employee works 40 hours Job Sharing : performance of one full-time job by two people on part time hours