1. Maintaining Patient
Confidentiality
A in-depth study of training methods to
reduce and avoid breaches in patient
information
Rennessa Jackson
MHA690 Health Care Capstone
Instructor Grover
April 3, 2013

2. The new medical ethics training the manager will introduce will include:
 engaging in a philosophic discussion of the many troubling issues in
medicine dealing with confidentiality, privacy, and security of
computerized (and paper-based) clinical and administrative health data.
 offer a medical ethics lecture series which is open to all clinic personnel
and the office staff.
 offer medical ethics supports in ethics in the main clinic library of the
Healthcare Center that contains books, journals and videotapes of its ethics
lectures.
 offer continuing education training that will include medical ethics to all
medical personnel to be done periodically through the year to refresh the
information learned.

4. It is everyone within the
Healthcare system’s
responsibility to
maintain patient privacy.

5. Health employees, especially those who
are asked to manage such sensitive data
as patient records, must have the ethical
responsibility and wisdom to uphold the
laws that protect the appropriate and
authorized usage, access, and exchange
of patient information within our
dynamic, innovative technological
environment.

6. The confidentiality, privacy, and
security of computerized (and paper-
based) clinical and administrative
health data are of major concern to
all healthcare personnel and staff.
Again, it is everyone’s responsibility.

7. The health care provider has a duty to the patient
to protect their information. “while not everyone
will act alike, all healthcare providers are
obligated to make decisions within a basic
ethical framework built on compassion and
respect for human dignity, commitment to
professional competence, spirit of
service, honesty, confidentiality, good
stewardship, and careful administration.”
Provider Duty
Protection of patient
information

8. These laws/regulations has such a great impact on patient
privacy standards in the healthcare industry because of
the need for all health care providers to have the
patient's consent in order to be able to access their
medical records or related information.
All records must be kept safe in locked cabinets and
closets.
This is both an ethical and legal obligation to the
patient.

9. The goal of the privacy program is to protect confidential
information from improper use or disclosure.

10. In order for this training program to be successful with
the employees. The Manager has to outline their
responsibility within the program.
• You must respect confidential information about patients and use information only
to perform your role as hospital personnel.
• It is your responsibility to be sure patient information is only given or disclosed to
others who have a legal right to it.
What information needs to be kept private?
 All information that identifies an individual is considered confidential.
 This includes, but is not limited to name, address, date of birth, phone/fax numbers, and
photographs.
 It also includes nursing and physician notes, as well as billing and other treatment records
used during a patient's visit in a hospital or office.

11.  Hillestad, S. & Berkowitz, E. (2004). Heath care market strategy: From planning
to action (3rd ed). Sudbury, MA: Jones and Bartlett.
 Wolper, L.F. (2011). Health care administration: Managing organized delivery
systems (5th ed.). Boston: Jones and Bartlett.
 Johnson, J. (2009). Health organizations: Theories, behavior, and development.
Boston: Jones and Bartlett.
 Timeline:What’s Changing and When. HealthCare.govTake health care into your
own hands. Retrieved 01/17/2013 from http://www.healthcare.gov/law/timeline/