Five Essentials of a Successful Inbound Medical Program for U.S. Hospitals1. Five Essentials of a Successful Inbound Medical Travel Program MTA Webinar October 6, 2011 Rosanna Moreno, J.D. CEO, RGM Global Partner, Global3 5. Personal Patient Liaisons and Coordinators assigned to each patient 8. Establish strong relationships with physicians and hospital staff 10. Arrange lodging and transportation for patient and companions 11. Coordinate financial clearance and preregistration at hospital, clinic and/or surgical center 13. Arrange for support for patient and family during stay 15. Ensure patient and family are informed regarding their care 16. Coordinate pre/post procedure to ensure quality care 17. Sustain continuum of care with unit and team 18. Ensure interpreter services team is on call 24/7 19. Guarantee dietary and religious preferences 22. Provides a framework internally of mutual collaboration to benefit the patient 32. Builds long-term relationships with institutions abroad, i.e. hospitals, medical schools, private organizations, multinational companies 34. Program strengthened with Observer Exchange Program 35. Observers future referral source to your facility 37. Target key markets/countries with physician partners 38. Market physicians in key medical service lines 39. Negotiate affiliation agreements in target markets/countries 40. Physician participation in specialty congresses 48. Harvard Partners Medical International 50. Newer and highly specialized hospitals 51. Training excellence and specialized physicians with fellowship training in U.S., Canada or Europe 52. Increase in accredited facilities abroad with quality outcomes and consistent standard of care 53. Ease of entry into countries and availability of medical visas 55. Domestic & International Medical Tourism Research 58. Continuum of Healthcare Services between America, Russia and Arab Countries