4. Engagement within the Library
User
Services
Academic
Services
Open
Access
& RDM
Collections
5. Engagement within the Library
User
Services
Academic
Services
Open
Access
& RDM
Collections
Institutional Repository Managers
Research Data Manager
Open Access enquiries & promotion
Research data deposits & enquiries
OA & RDM Staff & researcher training
6. Engagement within the Library
User
Services
Academic
Services
Open
Access
& RDM
Collections
Support Librarian
(Taught Course provision)
Reading list orders and enquiries
E-book support
7. Engagement within the Library
User
Services
Academic
Services
Open
Access
& RDM
Collections
User services team
Enquiry services
Communications and social media focus
8. Engagement within the Library
User
Services
Academic
Services
Open
Access
& RDM
Collections
Academic Librarians (7.5 FTE)
Departmental and generic teaching taught course, staff and researchers
Subject enquiries and enquiry desk support
Research support including metrics and publication strategy
Non-reading list materials selection and resources promotion
Cross-Library specialism
Copyright
9. • Quadrennial review
• Improved consistency
of offer across Schools
• Shift from service to
partnership
• Action planning
Why begin this journey?
10. The Route – the tools
Small “steering” group
1 yearCommunication
11. • Benchmarking
– Literature review
– Best practice at other institutions
• Gather input from our current
stakeholders
• Stakeholders – focus on
Academic Schools for Phase 1
• Renamed to Library partnership
model
CRM – what does it mean?
12. • Mapped current
engagement activities
• AST staff development
survey
• Data – what do we
collect vs use/need
GAP analysis
13.
14. Library Partnership Model
Shared knowledge of
School vision and
strategy
Active partner in
teaching and
research
Co-creation &
delivery of
annual action plan
Resource teaching and
research effectively
Support student
experience & skills
Be integral to research
lifecycle and enhance
research impact
Improve understanding of
impact
Set objectives and target
resources
Provide evidence for
decision making
Align Library strategy to
School plans
Objective
Purpose
Key
Activities
Established member of
SSLC
Introductory meetings with
all new staff
Introductory emails to all
new PGRs
Visibility within the School
(e.g. Drop-ins)
Inclusion of AL on School
website/noticeboard and
email lists
Developed relationship
with LLO/key parties
Effective liaison and
advocacy
Provide clear and
consistent communication
and Library offer
Ensure positive and
productive relationships
Identify opportunities for
development & innovation
Involvement in
programme & module
approval
Minutes and/or
attendance at School LTC
& Research committees
Annual meeting and
review of skills
development
Annual consultation with
staff for refresher
sessions
Attendance at School or
Dept meetings
Access to School strategy
docs & plans
Access to NSS/student
survey action plans
Annual meeting with
Dean and/or ADR, ADT
Attendance at School or
Dept away days
Collation and review of
key Library data pertinent
to the School
Audit and review of
curriculum teaching and
attendance at workshops
Annual review meeting
and agreed action plan
with Dean
Be aware of student needs
& concerns
Share intelligence with
Library managers &
teams
15. Destination - success criteria
• Changes to the engagement
map - more green boxes
• Increased confidence levels for
team members
• Annual action plan – review of
objectives that have been set
• Improved NSS/PTES library
scores
16. • Evolution of the
model
• Do we need to be
‘members’ of a
School?
• Need for flexibility
Receiving directions
17. Library and Schools in Partnership
Shared knowledge of
School vision and
strategy
Active partner in
teaching and
research
Co-creation & delivery
of annual action
plan
To provide effective resources
for teaching and research,
support student skills, and
enhance research impact
To improve understanding of
Library impact and to target
efforts and resources to
support the School
To align Library strategy with
School plans and identify
opportunities for development
and innovation
Objective
Purpose
Key
activities
AL to be an established
member of SSLCs; attend (or
receive minutes) relevant
meetings, such as DSMs;
included on School website &
local mailing lists
AL to be actively engaged as
key Library contact (or co-
contact with LLO) within the
School for staff and students
Effective liaison and
advocacy
To provide a clear and
consistent offer and to develop
and maintain positive
relationships with the School
School to ensure AL
awareness of new
programmes/modules
through meetings with ADT
and/or minutes of L&T
committee
AL to do annual review of
skills teaching/research
support for the School and
discuss with ADT/ADR
AL to have regular meetings
with ADR and ADT to discuss
School developments, impact
on Library and Library
support
Annual meeting with
Academic Leadership Team
(Dean, ADR, ADT, poss .
ADE) to agree Library-School
priorities
AL to collate and review
key Library data pertinent
to the School
Annual meeting with
Academic Leadership
Team (Dean, ADR, ADT,
poss ADE) to discuss data
and agree Library/School
priorities (August/Sept)
Timeline
January February March April May June July August September October November December
PDR Serials
review
NSS/PTES
results
Library annual
report
Library teaching revision
Budget
confirmed
Planning meeting between
AL, ADT, ADR and Dean
18. • Within the Team
• Within the Library
• Within the Schools
Encouraging fellow travellers