Personal Information
Unternehmen/Arbeitsplatz
Vancouver, Canada Area Canada
Beruf
Customer Service Professional | Renewal Account Manager | Team Lead | Reporting and Analytics | IT Systems & Processes
Branche
Technology / Software / Internet
Info
Mine is not necessarily a typical career, spanning working in four countries across two continents in a number of different industries, and roles.
At my core is Customer Service. I have been described as having a Customer first mindset and have over 15 years' experience in Customer Service from front line help desk and Call center to Escalations Manager for the C-suite at Mercedes-Benz UK.
Moving to Canada in 2003 and working for Crystal Decisions / Business Objects / SAP; after initially working in Customer Service I had the opportunity to expand my experience and skills into two new areas; Contract Renewal Sales as an Account Manager and Team Lead and most recently, in Sales Operati.
- Präsentationen
- Dokumente
- Infografiken
The Onboarding and Training Playbook for Big Customers
Gainsight
•
Vor 9 Jahren
Seek & Destroy Your Team's Productivity Killers
Ridiculously Efficient
•
Vor 9 Jahren
Customer Webinar - Email Best Practices
Bloomerang
•
Vor 10 Jahren
Getting to the inbox: email best practices
Monogram Marketing
•
Vor 14 Jahren
Leading A Virtual Team by Julian E. Dipp
Julian Dipp
•
Vor 15 Jahren
Building high performance teame module (03) team management
umar farooq
•
Vor 10 Jahren
The Nine Laws of Customer Success
Gainsight
•
Vor 10 Jahren
Embedded Analytics in Customer Success
Pentaho
•
Vor 10 Jahren
Customer success putting the pieces together
Guy Nirpaz
•
Vor 10 Jahren
Customer Success vs Marketing: Friction to win-win
Totango
•
Vor 10 Jahren
Customer Success Applied Outside the Box
Totango
•
Vor 10 Jahren
How to have fun in customer success
Totango
•
Vor 10 Jahren
10 inspiring quotes on Customer Success
SalesEdge
•
Vor 9 Jahren
Making Customer Success and Customer Support Work Hand-in-hand
Totango
•
Vor 9 Jahren
The True Meaning of Customer Success - More than Just Usage Data
Gainsight
•
Vor 9 Jahren
10 Dos & Dont's of Customer Success
ServiceSource
•
Vor 9 Jahren
5 Ways to Retain & Grow Customers through Customer Success
Totango
•
Vor 9 Jahren
Customer Success Management - Incentives and Compensation
Gainsight
•
Vor 9 Jahren
Boost CSM Productivity with Customer Success Playbooks
Bluenose Analytics
•
Vor 9 Jahren
Customer Success Summit: Customer Lifecycle Marketing
Totango
•
Vor 11 Jahren