Metro Bank is Britain's first new high street bank in over 100 years, with 28 stores currently across London and plans to expand to over 200 locations in London and the Southeast. The document outlines Metro Bank's customer-centric model of unparalleled convenience through services like 7-day banking, instant account opening and cards, local business managers in every store, and a 24/7 call center. Metro Bank aims to create fans rather than just customers through their differentiated model and unique culture that reinforces customer service excellence and community involvement.

1. Creating Fans
not Customers
Andrew Richards
Director of Regional Retail Banking

2. November 2014

3. Metro Bank
• Britain’s first new High
Street bank in over
100 years
• 7-Day store banking
• Across London with 28
stores and growing!
• Target 200+ London
& South East
• Unparalleled service &
convenience

4. • Open 7 days, early & late
• Instant account opening, no appointment necessary*
• Instant card & cheque book, printed in store
• Local business manager in every store
• Local loans by local lenders
• Great online banking
• 24/7 local call centre, real people with real answers
• Safe deposit boxes, 7 day access
*Account opening conditions apply. All Metro Bank products are subject to status and approval.

5. Customer, Culture, Model and Execution
Differentiated model
+
Unique culture that reinforces the
model
+
Relentless execution
=
FANS not Customers!

6. We Our Customers

7. Magic Money Machine
Count your coins
for FREE with our
interactive Magic
Money Machines
–there’s one in
every store!

8. ATMs
• 24/7 Free cash withdrawals
• All major UK debit cards
accepted
• Metro Bank will not charge
for ATM use

9. In Store Events

10. Community Events
Discover Dogs
Earl’s Court
Festival
Radlett Fair
Borehamwood
Tree Lighting
Fulham
Tree Lighting

11. Proud Winner of
Special Innovation Award
For being family friendly & providing
baby changing stations

12. Official Winner of the 2011, 2012 & 2013
Kennel Club’s Open for Dogs Awards
“Somewhere on the High Street”

15. Questions?