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The 8 Rules of Moz Marketing
Over the past 5 years, Moz has grown both traffic and customers by more than
10X. Learn the weird and wonderful ways Moz leverages marketing
strategies, tactics, and channels to build an inbound software business.
by Rand Fishkin
Download: http://bit.ly/8rulesofmozmarketing
Why Have Marketing “Rules?”
Gives structure to marketing discussions & decisions
Provides an easy reference point for new Mozzers
Gives us standards against which we compare our work
Ensures TAGFEE (our core values) is part of marketing
Helps tell us what NOT to do (a critical part of strategy)
Empowers every Mozzer to be a marketer
#1: Help Marketers Succeed
We Start with Empathy
Helping Marketers Across Many Mediums
Empathy Applied to Content Creation

http://moz.com/blog/the-web-developers-seo-cheat-sheet-2013-edition
Our Approach to Design & UX
No barriers to access

No lead capture forms
No interstitials
No registration required

Anyone can
share, use, modify or
visuals
Go Above & Beyond to Help 1:1
#2: Education Before Conversion
The Path to Conversion is Long & Winding

It Might Start by Exposure through Media
The Path to Conversion is Long & Winding

Which Triggers an Informational Query
The Path to Conversion is Long & Winding

That Leads to a Follow on a Social Media
The Path to Conversion is Long & Winding

And Consumption of Content from the Brand
The Path to Conversion is Long & Winding

Then You Check Out Some Free Tools
The Path to Conversion is Long & Winding

And Finally Decide to Give the Product a Spin
We Seek to Be Relevant at Every Stage
Different Tactics to Reach Different Stages
We Bias Against “Pushy” Marketing

Sigh… This does not make me love your brand.
Educational Content Earns Far More Amplification
#3: Quality Over Quantity
We Invest Heavily in “Big” Content

http://moz.com/blog/why-big-content-is-worth-the-risk
1-2 Posts/Day Maximum
We don’t cover the news

Or try to be everything to
everyone
We maintain a unique
focus on helping
marketers succeed
Strong Filters on UGC
Google Seems to Be Rewarding Better > More

http://moz.com/blog/google-is-changing-long-tail-search-with-efforts-like-hummingbirdwhiteboard-friday
#4: Mend Broken Windows
in Comments & Community
Broken Windows Lead to Bad Communities
e.g. YouTube
comments, which are
the best way I know
of to lose faith in
humanity’s future.
Comments Need Careful Moderation

Our community team watches
threads like hawks
Off-Site Content Gets Attention Too

We keep an eye
out on dozens of
sites on the web
where our brand
gets mentioned or
our community
participates.
#5: Measure Everything Possible
Marketing Metrics Dashboard
Measuring from Top to Bottom
Consolidate to Three Numbers
Set Targets & Measure Against Them
#6: Invest 20% in
Unmeasurable, Serendipitous
Marketing
We Know We Can’t Measure Some Things

http://moz.com/rand/the-paradox-of-easy-vs-hard-to-measure-marketing-channels/
But We’ve Seen the Positive Impact of Serendipity

http://moz.com/rand/manufacturing-serendipity/
#7: Promote Great People, Content, &
Tools Regardless of Source
Our Competition Gets Lots of Links & Mentions
The Moz Top 10 Newsletter
#8: Embrace Authenticity,
Fun, and Delight
Work is Only Work If You Make it So

https://www.facebook.com/moz
We Maintain Our Individual Voices
We Try to Have Fun in Everything We Do

http://moz.com/beginners-guide-to-seo/how-usability-experience-and-content-affect-searchengine-rankings
We Want Everyone Who Interacts with Moz to Experience Delight

Roger Mozbot’s toggle
is permanently set to
“Hugs” 
Rules of Moz marketing:
#1: Help marketers succeed
#2: Education before conversion
#3: Quality over quantity
#4: Mend “broken windows” in comments & community
#5: Measure everything possible
#6: Invest 20% in unmeasurable, serendipitous marketing
#7: Promote great people, content, & tools, regardless of source

#8: Embrace authenticity, fun, & delight
Here’s to Better Marketing!
Find Rand on the Web: Blog, Twitter, Facebook, Google+
Download: http://bit.ly/8rulesofmozmarketing

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8 Rules of Moz Marketing

  • 1. The 8 Rules of Moz Marketing Over the past 5 years, Moz has grown both traffic and customers by more than 10X. Learn the weird and wonderful ways Moz leverages marketing strategies, tactics, and channels to build an inbound software business. by Rand Fishkin Download: http://bit.ly/8rulesofmozmarketing
  • 2. Why Have Marketing “Rules?” Gives structure to marketing discussions & decisions Provides an easy reference point for new Mozzers Gives us standards against which we compare our work Ensures TAGFEE (our core values) is part of marketing Helps tell us what NOT to do (a critical part of strategy) Empowers every Mozzer to be a marketer
  • 4. We Start with Empathy
  • 6. Empathy Applied to Content Creation http://moz.com/blog/the-web-developers-seo-cheat-sheet-2013-edition
  • 7. Our Approach to Design & UX No barriers to access No lead capture forms No interstitials No registration required Anyone can share, use, modify or visuals
  • 8. Go Above & Beyond to Help 1:1
  • 9. #2: Education Before Conversion
  • 10. The Path to Conversion is Long & Winding It Might Start by Exposure through Media
  • 11. The Path to Conversion is Long & Winding Which Triggers an Informational Query
  • 12. The Path to Conversion is Long & Winding That Leads to a Follow on a Social Media
  • 13. The Path to Conversion is Long & Winding And Consumption of Content from the Brand
  • 14. The Path to Conversion is Long & Winding Then You Check Out Some Free Tools
  • 15. The Path to Conversion is Long & Winding And Finally Decide to Give the Product a Spin
  • 16. We Seek to Be Relevant at Every Stage
  • 17. Different Tactics to Reach Different Stages
  • 18. We Bias Against “Pushy” Marketing Sigh… This does not make me love your brand.
  • 19. Educational Content Earns Far More Amplification
  • 20. #3: Quality Over Quantity
  • 21. We Invest Heavily in “Big” Content http://moz.com/blog/why-big-content-is-worth-the-risk
  • 22. 1-2 Posts/Day Maximum We don’t cover the news Or try to be everything to everyone We maintain a unique focus on helping marketers succeed
  • 24. Google Seems to Be Rewarding Better > More http://moz.com/blog/google-is-changing-long-tail-search-with-efforts-like-hummingbirdwhiteboard-friday
  • 25. #4: Mend Broken Windows in Comments & Community
  • 26. Broken Windows Lead to Bad Communities e.g. YouTube comments, which are the best way I know of to lose faith in humanity’s future.
  • 27. Comments Need Careful Moderation Our community team watches threads like hawks
  • 28. Off-Site Content Gets Attention Too We keep an eye out on dozens of sites on the web where our brand gets mentioned or our community participates.
  • 31. Measuring from Top to Bottom
  • 33. Set Targets & Measure Against Them
  • 34. #6: Invest 20% in Unmeasurable, Serendipitous Marketing
  • 35. We Know We Can’t Measure Some Things http://moz.com/rand/the-paradox-of-easy-vs-hard-to-measure-marketing-channels/
  • 36. But We’ve Seen the Positive Impact of Serendipity http://moz.com/rand/manufacturing-serendipity/
  • 37. #7: Promote Great People, Content, & Tools Regardless of Source
  • 38. Our Competition Gets Lots of Links & Mentions
  • 39. The Moz Top 10 Newsletter
  • 41. Work is Only Work If You Make it So https://www.facebook.com/moz
  • 42. We Maintain Our Individual Voices
  • 43. We Try to Have Fun in Everything We Do http://moz.com/beginners-guide-to-seo/how-usability-experience-and-content-affect-searchengine-rankings
  • 44. We Want Everyone Who Interacts with Moz to Experience Delight Roger Mozbot’s toggle is permanently set to “Hugs” 
  • 45. Rules of Moz marketing: #1: Help marketers succeed #2: Education before conversion #3: Quality over quantity #4: Mend “broken windows” in comments & community #5: Measure everything possible #6: Invest 20% in unmeasurable, serendipitous marketing #7: Promote great people, content, & tools, regardless of source #8: Embrace authenticity, fun, & delight
  • 46. Here’s to Better Marketing! Find Rand on the Web: Blog, Twitter, Facebook, Google+ Download: http://bit.ly/8rulesofmozmarketing