2. NATIONAL INSTITUTE OF TECHNOLOGY RAIPUR
Supervised by:
Presented by:
Dr. Anoop Tiwari Sir
Jitendra Kumar Singh(TL)
Ramniwas Gupta(M1)
Ram Sureman(M2)
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3. Outline
1.What is nonverbal communication?
2.Forms of nonverbal communication.
2.1.Eye contact
2.2 Facial Expression
2.3 posture and body movement
2.4 gestures
2.5 personal space
3. Non verbal cues*
4. Significance and power of non-verbal communication
5. Guidelines for Effective Nonverbal Communication
6.References
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4. What is nonverbal communication?
Nonverbal Communication
means
Communication without words
âNonverbal communication is a process of communication
of sending and receiving wordless messagesâ.
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Video clip
5. Form of Nonverbal Communication
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Eye Contact
Facial Expressions
Posture and body movements
Gestures
Personal Space
6. EYE CONTACT
ïOur eyes are usually a mirror of trust and innermost
feelings.
ïGood or positive eye contact improves the effective- ness of Verbal message during oral interaction.
ïThe frequency and duration of eye contact varies from
Culture to culture.
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7. FACIAL EXPRESSION
ïFacial expression normally show how we feel.
ïFacial expression adds meanings and help to
improve the Effectiveness of verbal message.
ïMeaning of facial expressions are different
among different culture .
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8. GESTURES
ï A gesture is a visible bodily action that may express
implicit meaning.
ï A Gesture refers to the use of fingers, hands, arms
for expression.
ïA gesture may reveal the mindset of the communicator
and convey thoughts through voluntary or involuntary
physical moment.
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11. POSTURES AND
BODY MOVEMENT
ïAppropriate posture and body moment may reflect
positive personality traits such as maturity,
confidence, alertness, Physical stamina and fitness.
ïYour Posture talk about your personalities
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13. Example of Non-verbal cues*
Non-verbal forms
Non-verbal Cues
What does it Suggest
Eye contact
Sustain eye contact
Brief eye contact
Avoid eye contact
Trust, Admiration, Confidence
Stress, nervousness
Fear,shyness,lack of sincerity,
Facial expression
Raising eyebrows
Lowering eyebrows
Wide open eyes
Open mouth
Surprise, curious
Acceptance, submission
Surprise, astonishment
Shock
Gestures
Frowning
Anger ,Displeasure
Posture and Body Movement
Leaning towards a speaker
Pulling away/Leaning Back
Interest
Fear, disgust, anger, Distrust
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14. The Significance of Nonverbal
Communication
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It conveys meaning
â
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It reflects the unspoken
â
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Anywhere from 65-93% of the meaning of a
message lies in the nonverbal aspect
Nonverbal behaviors
can âleakâ true feelings
15. Guidelines for Effective
Nonverbal Communication
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You cannot read people âlike a bookâ
Consider your nonverbal messages
Recognize the impact status and power have
Observe nonverbal messages in clusters
Be cautious when generalizing the meaning
of nonverbal cues
16. Questions:
(1) Which one is non-verbal communication?
a) Message with word b) Wordless message
(2) What is weightage of non-verbal communication
a) 63%
b) 37%
a) innermost
b) Outermost
(3) Our eyes are usually a mirror of -----------feelings.
(4) Which figure show dominant palm position.
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17. (5) What does this video show?
clip
a) Normal state
b) Hyper state
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Albert Mehrabian: As much as 93% of the emotion and meaning in a conversation is conveyed nonverbally.
Expressions may appear unnatural when a person tries to conceal true feelings. Often these concealing behaviors will leak a true feeling.
Personal Space: The imaginary buffer zone around a person. Edward Hall created the four personal space distances in which communication takes place.
Emblems: Have a direct verbal counterpart and can take itâs place
Example: Giving a thumbs up
Illustrators: Complement the spoken message
Example: pointing to an object while also speaking about its location
Regulators: Gestures that control the flow of the conversation
Example: Head nod
Adaptors: Accompany and help accomplish various psychological needs
Example: scratching, covering eyes from a hideous sight
Relationship, emotions, status, culture, etc.
Discussion Question: What kinds of preconceptions do you have about appropriate eye contact?
Students may talk about concepts such as deception (avoiding eye contact), age relations (do you or do you not look an older person in the eye? Very cultural related), etc.
Albert Mehrabian: As much as 93% of the emotion and meaning in a conversation is conveyed nonverbally.
Expressions may appear unnatural when a person tries to conceal true feelings. Often these concealing behaviors will leak a true feeling.