This document discusses effective communication techniques for supervisors. It defines communication and describes its essential elements like conveying understanding and seeking feedback. It outlines different types of communication including verbal, non-verbal, formal and informal. It also lists various methods of communication used in organizations like meetings, memos, newsletters and email. Finally, it emphasizes that communication is key to linking the different supervisory functions of planning, organizing, staffing, directing and controlling in order to achieve work objectives.

1. The Effective
Communication
in the
SUPERVISORY
PROCESS
RAMIL PASCUAL POLINTAN
Department Head, Mathematics

2. Are you an effective
communicator?

3. Communication is not an easy
word or process to define, nor it is
an easy skill to master. However, it
is an integral part of every
endeavor. Each functional area of
an organization depends on
communication.

4. Effective communication
techniques are essential in every
job. Managing, supervising,
training, teaching, negotiating,
selling and coaching are critically
influenced by communication.

5. Communication skills must
constantly be sharpened if we
expect to achieve success,
because communication is the
bridge of understanding that joins
members of all departments at all
levels in all organization.
.

6. Motivating Employees with Effective
Communication
In every organization, supervisors
require the essential effective
communication skills and internal
confidence to motivate employees -
directing them to accomplish individual
tasks and company goals. That is
supervision and a supervisor essential.

7. What is Communication?
The word communication originates from the
Latin word "cum" which means "with" and it is
combined with the word "unus" which means
"one". The combination of these two words results
in the word "communio" which is translated as
"communion" in the English language.
Communion can be defined as togetherness and
the verb "communicare" has been derived which
means sharing something with someone and this
word became "communicatio" which is better
known as communication.

8. Communication is a dynamic process
that concerns itself with the
following elements:
1. Conveying understanding
2. Seeking understanding
3. Passing information with people
4. Providing feedback

9. Types of Communication
1. Verbal, written, and electronic
communication;
2. Verbal and non-verbal communication;
3. Formal and informal communication;
4. Intrapersonal communication or
communication within oneself;
5. Interpersonal communication or
communication between two persons;
6. Small-group communication;
7. Mass- communication.

10. Methods of Communicational Organization
• Memos • Quality circles
• Letters • Company handbooks
• Telephone calls • Employee newsletter
• Face-to-face contact • Exit interviews
• Meetings • Attitude surveys
• Conferences • Counseling sessions
• Training Sessions • Evaluation meetings
• Orientation programs • Grievance procedures
• Annual reports • PA announcements
• Bulletin boards • Company reports
• Suggestion box • Teleconferencing
• Union contracts • Electronic mail

11. Regardless of form, class,
categories or method, the intent of
communication is to convey an
idea. By definition, communication
is the transfer of an idea, between
sender and receiver, that results in
in a common understanding.

12. Purpose of Communication
1. Communication in the personal lives of
individuals consisting of expressing of
feelings, opinions, thoughts, attitude,
behavior, emotions, desires, ambitions,
and wants.
2. Interpersonal communication to know one
another, to become friends, to discuss
problems, to exchange thoughts (ideas), to
make plans, to get and give help, to
mutually help each other change attitudes
and behavior.

13. Purpose of Communication
3. Workplace communication is necessary
for getting along with each other at
work,
create synergy with co-workers, give
and
receive instructions, and to overcome
differences, tensions, and conflicts.
4. Societal communication is necessary to
unite the people, overcome societal
problems, create societal progress, and
produce welfare for everyone.

14. Communication and the
Supervisory process
Supervisory success depends on
the effective, efficient practice of
the supervisor functions.
Supervisor must be adept at and
knowledgeable in at least
five functions:

15. Supervisory Communication Linkage Process.
Planning
SUPERVISOR
C
O
Organizing M
M
U
N
Staffing I
C
Work Flow Objectives
A
T
Directing I
O
N
Controlling

16. ∗ The initial function of the supervisory
process involves the development of an
effective plan, which serves as a
guideline in achieving work flow
objectives. If plans are not properly
communicated, the sequence of
supervisory process is seriously
jeopardized. Consequently , the
supervisor will unable to adequately
organize, staff, direct and control.
However, when open lines of effective
communication exist , the functions are
“linked” in sequence and action.

17. The communication process increase the
chances for organizational success by
linking the supervisory functions toward
achievement of goals.
Is your supervisor an effective
communicator?

18. A Model for Communication

19. Transmission phase
Initial Idea Idea received
pictu tions, e
Inte s, sym .
, ac res,
etc. tions,
ac
u
rpre
re
sym of pict
D
tatio ols,
e
bols C
Use
n of
c
b
tc
o
o
Conversion d Reconversion
d
i
s, ge n of
bers tures,
i
Use ures,
n
num
.
, etc
gest , etc.
word pretatio
n
of w
s
g
bers
g
ords
r
Inte
num
Sender Receiver
Meeting
of the Minds
Feedback phase

20. Effective communication has become the
ideal of all people who attempt to communicate
with each other. Communication will become
effective when the following three conditions
have been met:
1. The message is received and understood
precisely as meant by the sender;
2. The message has been approved by the
receiver and followed-up by actions desired
by the sender;
3. There are no obstacles to do whatever has to
be done to follow-up on the message sent.

21. The best way to improve
communication
Open door policy, create a safe, healthy
environment through an open door policy.
Encourage your employees to share ideas,
opinions, recommendations etc. By doing this
you are also empowering them as you are
including them, listening to them and making
them feel valued. An important note during the
application of the open door-policy is to do it
ethically and in compliance with policies and
procedures. Open door strategies sometimes

22. Thank You for
Listening…