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Marketing Manager um bank of india..
22. Nov 2009
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E M O T I O N A N D M O O D S

Hinweis der Redaktion

  1. Why is he crying?what make him cry?this is the person who has won the maximum number of granslam.he is a living legend.
  2. Emotion are reaction to a person (for example seeing a friend at work may make u feel happy) or event(for example dealing with the rude client maymake u feel angry).u show ur emotion when u r “happy about something,angry at someone,afraid of something).Mood in contrast aren’t usually directed at aperson or event.but emotion can turn into mood when u lose focus on the event or object that started the feeling.
  3. Many specific emotion anger ,fear,sadness,happiness,disgust,surprise.More general-positive and negative affect-that r composed of multiple specific emotions.Positive mood-calm,relaxed,content,happy,exited,alertNegative mood-tense,nervous,stress,upset,sad,depress.
  4. There r dozan of emotion including anger contempt,envy,frustration,fear,disappointment,disgust,happiness,hate,hope,joy,jealously,love,pride,surprise and sadness.But the six are considered to the universal emotion.the closer any two emotion r to each other on this continum the more likely it is that will people will confuse them.for example, we sometime mistake happiness for surprise but rarely do we confuse happiness and disgust.
  5. Several studies suggest tthat EI play an important role in job performance.one studies at the characteristic of engineer at lucent technology.who were rated at star by their peers. the researcher conclude that star were better is relating to other.thatis,it is EI, not iq that characterized high performance.Another study looked at the success and failure of 11 americanpresident.fromroosevelt to bill clinton.it was found that the key quality that differentiated the successful(such as roosevelt,kennedy and regan) from the unsucessful(such as carter,johnson and nixon) was EI.
  6. Selecting positive team membar can have a contagion effect as positive mood tansmit from membar to member.study cricket team found that player happy moods affect the mood of their team membar and also positively influnced their performance.
  7. YES IN china for example people report experiencing fewer positive and negative emotion than people in other culture and the emotions the emotion they experience are less intense than what other culture report.Yes for example US culture values enthusiasm while the chinese consider negative emotion to be more useful and constructive than do people do people in the united states.YES FOR example serious german shoppers have been turnedoff by wal mart friendly gretter and helpful personnal.anotherexample,muslim sees smiling as a sign of sexual attraction so women have learned not to smile at man.