1. Food and Beverage Service-II, Semester- Second
Food and Beverage Service- II
Diploma
In Hotel & Hospitality Management
Second Semester
Subject Code-HM-25
School of Distance Education
Karnataka State Open University, Karnataka
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2. Food and Beverage Service-II, Semester- Second
Copyright 2012, Karnataka State Open University
All Rights Reserved
Compiled and Printed
By
ECDL Institute of Management Studies
For,
School of Distance Education
Karnataka State Open University
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3. Food and Beverage Service-II, Semester- Second
Preface
In this semester we like you to have a profound acquaintance of the service
Industry, as handling a management position or running your own business
you need these points to ponder on before stepping forward.
In this book we have tried to put across the need of F&B Control & Inventories
for controlling pilferage, and further regarding the Regional & International
cuisines and nevertheless for a balanced food which in total provide the right
attitude required for the Hospitality Industry….
ECDL.
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4. Food and Beverage Service-II, Semester- Second
CONTENTS
BLOCK –I
UNIT
1.
Topic
Wines
2
Breakfast
3
Food & Beverage
Service Equipments
4
Banquets
UNIT
5
Topic
Order Taking
Procedures
6
Cheese
7
Tobacco
8
Spirit
Contents
1.1 Climatic condition of Wine making
1.2 Wine Species
1.3 Classification of Wine
1.4 Manufacture of Table wine
2.1 Types of Breakfast
2.2 English Breakfast, Continental B/fast, Buffet B/fast
2.3 Breakfast served in the Restaurant
3.1 Furniture, Linen,
3.2 China, Tableware
3.3Glassware
4.1 Taking a Banquet booking
4.2 Banquet Menu
4.3 Banquet Table Layout
BLOCK –II
Contents
5.1 Order taking procedure
5.2 Room Service
5.3 By Door Hanger
5.4 By Telephone
6.1 History
6.2 Fresh Cheese, Soft Cheese
6.3 Semi Hard cheese, Hard cheese
6.4 Blue cheese, Blended cheese
7.1 Types of Tobacco
7.2 Cultivation, Curing
7.3 Cigar, Little Cigar, Manufacturing
8.1 Alcoholic Beverages,
8.2 Alcoholic Proof
8.3 Types of Distillation
8.4 List of Spirits
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6. Food and Beverage Service-II, Semester- Second
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7. Food and Beverage Service-II, Semester- Second
UNIT- 1
Wines
CONTENTS
1.0 Objectives
1.1 Introduction
1.2. History of Wine
1.3 Wine Grapes
1.4 Wine Making
1.5 Types of Wine
1.6 Wine Storage
1.7 Wine Serving Temperature
1.8 Wine Glasses
1.9 The Serving Ritual
1.10 Lesson Summary
1.11 Key Words
1.12 Questions to Solve
1.13 References
1.0 OBJECTIVES
In this lesson we shall discuss about the beverages. After completion of this lesson you will be
able to understand:
◘ Wines and their classification
◘ Wine grapes, its making, storage
◘ Wine serving temp, glasses & serving ritual.
1.1 INTRODUCTION
Wine has been around for thousands of years, and for a newcomer wine can seem very
intimidating. Really, many people in the world drink wine simply as a healthy, enjoyable daily
drink. Many people make wine in their own back yards out of the available fruits and berries
found there. Wine should not be intimidating or pretentious. It should be something you enjoy
for
your own personal
taste preferences.
The best way to learn about wine is to dive in and start tasting some! Learn for yourself which
wines best suit your particular palate.
1.2 History of Wine
Wine making and drinking has a long and past history. Experts agree that wine dates from 6000
BC. Wines were cultured in Egypt and in Mesopotamia. Greece, Spain, Mexico, Rome, and
United States followed them. Spain played the important role in wine making process.
Wine making and grape cultivation spread throughout the world. Wine became the valuable
trade. The prosperous people enjoyed the wines and rulers tried to hide this treasure as a
clandestine. As Christianity spread to the parts of the world, the monks developed the process
by making good use of their time. Vineyard growth became the keystone because of the climate
and soil in the recognized regions. The world's recognized wines were developed by France and
it became the leader.
Today a variety of vine is found growing all over the world due to the wide variety of climates.
The vitis vinifera species is the primary species in making most of the wines. New routes have
been established to the wine industry due to the varieties and vintages that come from all over
the world. Due to the captivating history of the wine and profound interest in their wine France
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8. Food and Beverage Service-II, Semester- Second
novices and connoisseurs like in searching the perfect taste of the wine. Certainly a wine is
available for everyone in the world
1.3 Wine Grapes
Grape, a juicy fruit found in variety of colors. Grape is used for eating, wine making and as a
dry fruit. It is also used in jelly, vinegar, candy, seed extraction, seed oil and jam. Vitis vinifera
and vitis labrusca regions act as the origin for the grapes. Wine making became the main reason
for cultivating grapes. The major grape producing countries in the world are South America,
Austria, Mexico and eastern countries. Thousands of grape varieties are grown all over the
world; the wine grape varieties represent only a fraction of them. The color, size, phenolic
distribution and acidity of grapes give each wine its own characteristic.
More than 10,000 grape varieties exist, but only few are used for commercial purpose. For raisin
production only three varieties are used and as table grapes less than one dozen are consumed.
In wine production approximately 130 varieties are used. Chardonnay, merlot and cabernet
sauvignon grape varieties are used by the wine experts since they think that the wine drinker's
focus their attention only on that and other varieties are not known
Wine Grape Varieties
White and red grapes are the major grape varieties. Varietal wines are wines that are made from
single grape breed. But many wines combine numerous grape varieties.
Wine quality is affected by the factors such as soil, climate, viticulture and wine making
techniques. When the grape variety is well suited to the soil and climatic structure the quality of
wine is maximized. Wine types with distinct flavor are produced by many native grape
varieties.
To give different taste and color each type of wine uses different grape variety. Attributes such
as color, size, skin thickness and acidity differ in all kinds of grapes. These attributes are
influenced by the area in which the grapes are cultivated. To manufacture a high quality wine, a
qualified winemaker knows how to merge and choose the grapes from many varieties.
The Wine grapes categories are:
Red grapes
During the month of august to November the red grapes grow in plenty.
These grapes are rich in vitamin c and have a sweet pulp. Pinot noir,
syrah, nebbiolo and zinfandel are some of famous red grapes.
White Grapes
Grapes that are green, yellow, pink or brown in color are called white
grapes. The world's famous white wine is the chardonnay, because of its gamut flavors and
style.
1.4 Wine Making
Wine making is an art, as any other art it also needs patience.
The art of winemaking starts from the vineyard. First we have to select the right place to plant
the grape and then choose the right one to make the best wine. You should also choose the best
time to pick up the grapes which are grown in plenty.
The mixture of water, alcohol and grape flavors is wine. By crushing the grapes and adding
yeast to activate the fermenting process, the winemakers begin their job. Sugar and oxygen
content in the juice are converted into ethyl alcohol by the yeast. Very small fractions of the
grape flavor symbolize the wine since water contains no calories, fats and carbohydrates. Being
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converted into alcohol grapes lost their sugar content, so essentially consuming food values
come only from alcohol.
White wine making
The grapes are crushed and passed through de-stemmer. At the point where the juice falls
down is very important. The crushed grapes will have the skin still. Then there are pumped into
the de-juicer, and then the conveyers take them into the press to allow the juice to fall down.
Then the conveyer is opened to allow the skinks to more out. That is all for the white wine.
Red Wine Making
For red wines, the entire wine with skin is put into the de-stemmer and the juice is taken from
the bottom of the de-stemmer. The fermentation process starts form here. The skin is always
allowed to keep in contact with the juice to get the desired color. Depending on the grape
variety the juice is left for about 2-3 weeks to ferment under pressure. Carbon dioxide plays an
important role to get the extract color and flavor. The juice is put into the fermenter, once the
skin is taken away from the juice. Fermentation of the juice takes place in that tank.
Following are some tips, useful in wine making:
Using split or whole berries
Leave the berries as a whole, as it might get mixed with the skins in the cold soak and
fermentation tank.
Barrel hygiene
Preparing great wine involves critical barrel hygiene. High pressure barrel washer is needed to
certify that barrel gets cleaned properly.
Sulfur in wine making
A significant role is played by sulfur in making the wine constant and to stand the test of time
in the bottle. To prevent from harmful bacteria that would spoil the wine in winemaking
process or in the bottle, a small amount of wine is added to every wine.
Acidity and Ph relationship
As you are making wine pay close attention to the balance between pH and acidity as it is a
delicate one. The type of grape and the ripeness will say how to toil with that fruit to make a
wine that satisfies your preferred goal.
Color of wine
To add to your enjoyment the red wine grapes often go to cold soak before fermentation to
make them release the color and fermentation from the skin.
Fermentation vessels
The fermentation vessels should be elected depending on the grape variety and the type of wine
you make.
Adding enzymes or tannins
To bring fruit, acidity and alcohol all to a balance level and to get exact color add a small
amount of enzymes and tannin to the fermentation.
Choosing a yeast strain
The yeast that is selected to ferment the wine should match the grape variety. The winery also
rent the yeast that is native to the vineyard.
Fermentation temperature
Fermentation temperature should be paid close attention to prepare sauvignon Blanc or a
luscious fruit forward syrah.
Finishing the process
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10. Food and Beverage Service-II, Semester- Second
As the wine process reach the end the fermentation process either slows down or some need a
little help to end their process.
1.5 Types of Wine
Wines can be classified primarily by the grape variety used to make the wine and the region
where the grapes are grown. Wines classified on the basis of grape variety are called varietals
and those classified on the basis of region are named by the region itself.
There are different types of wines and wine styles. Basically wines can be classified into two
general categories. They are white wines which are colorless and red wines which have the
color intensity based on the soaking time. This is the information that most of us know.
But wines can be classified by their taste also. The sweetness of the wine helps us to judge the
wine by its taste. Classification of the wine according to the taste is as follows:
Dry wines
Medium Wines
Sweet wines
Apart from the classification of wine by taste the general types of wines are as follows.
Red wines
Red wines are color wines. Red wines are made from the red grape varieties. These wines get
their color by allowing the skin of the grapes to get contact with the grape juice during the wine
making process. Red wines are available in different varieties and taste. The most popular red
wines are:
Cabernet Sauvignon
Merlot
Pinot Noir
Zinfandel
White wines
White wines are generally colorless and they are made from the white grape varieties. Some of
the white wines can be made from the red grapes. In such a case the skin of the grapes is not
allowed to have any contact with the grape juice. The white wines generally range from dry to
sweet wines. The most popular white wines are:
Chardonnay
Riesling
Sauvignon Blanc
Gewurztraminer
Rose wines
Rose wines are also called as Blush wines. Rose wines are not true not truly red, instead they
have enough of reddish tinge to make them differentiate from the white wines. Rose wines are
prepared from the red grape varieties. The most popular rose wine variety is:
Zinfandel
Sparkling Wines
Sparkling wines have a small amount of intense effervescences. Champagne is the most famous
sparkling wine in many regions in the world. The famous sparkling wines are:
Rose Champagne
Prosecco
Sparkling Red Wine
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Sweet Wine or Dessert Wines
Dessert wines are prepared from the residual sugar that is left in the finished wine. This gives
the wine a very sweet taste. Dessert wines vary from off-dry to super, sticky sweet wines. The
dessert wines are considered to be the sweetest wines. The famous dessert wines are:
Sweet white wines that include (Botrytis (Noble Rot), Ice Wine (Eiswein), Late Harvest
Wine)
Sweet red wines that include (Late Harvest Wines and Fortified Wines)
Fortified Wines
Fortified wines are those that are produced with a small addition of the grape spirit. Fortified
wines generally include the dry and sweet styles. The famous fortified wines are:
Port wine
Madeira
Sherry
Wines without named origin (also former called Table Wines)
Table wines are also called as "Dry Wines." This is the wine that is mostly produced in most the
regions in the world. The famous table wines are:
Dry white wine
Rose wine
Dry red wine
1.6 Wine Storage
The quality of wine can be affected if it is not stored properly. As time goes the wine changes its
color, aroma becomes stronger and then flavor acquires its own character. If not stored properly
the wine will not realize its full potential, no matter how good or great its growing capability is.
Some might think that cool spot in the garage and basement is ideal for wine storage but only
some of these places have the wine storage capacity.
Temperature around 13 deg c or 55 deg F is suitable for wine storage. This temperature is
enough to prevent from temperature fluctuations and to keep the cork wet. 70% moisture is
generally enough to keep the cork wet. Wines should be kept in a place free from light and
vibration.
Wines prepared now-a-days are meant to be consumed with in a year of purchase. They are
smooth and are ready to drink as they reach their stable state. Today's wine is prepared for
immediate consumption. Before the youth and freshness integral, most wines of the world are
consumed when they are young.
To attain their maturity better quality wines need 4 years of decaying period. But white wines
within 2-3 years from the date of vintage are at their best level. This is because white wines need
no time for maturing. As soon as champagne is brought out of the cell it can be consumed. Long
term or short term storage period depends on the type of wine you tend to store.
This wine storage is categorized into two, they are Conditions that affect wine and Wine
coolers.
1.7 Wine Serving Temperature
An old proverb says that white wine should be served chilled and red wines at room
temperature. This might make sense but it should not be necessarily true. The temperature at
which the wine is served affects the taste and flavor of the wines.
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12. Food and Beverage Service-II, Semester- Second
The wine is more enjoyable and tasty if it is served at a right temperature. Wine served at the
appropriate temperature brings out the flavor, structure, and aroma.
Wine serving temperature differs from each wine by the type and their characteristic. Especially
the body of the wine is affected when the wine is not served at an appropriate temperature.
Most of the wines are ruined when they are not served at an appropriate temperature.
Wines that are served too chill easily get warmed but a wine served too warm finds difficult in
cooling quickly. So when you plan to serve wine by chilling it serve it little colder then you
necessary. And wines that are served too warm tastes alcoholic and will not give a pleasure to
drink.
1.8 Wine Glasses
Wine glasses are specially designed ones for drinking and tasting wines. It is a type of glass
stemware. It is essential to select the right type of wine glass for different types of wines. This is
very important since the shape and color of the glass can affect the taste
of the wine.
The wine glasses should be transparent and plain. The glass has three
parts they are bowl, stem and foot. The wine glass should be made of
glass and crystal. The wine glass should be carefully designed taking the
key aspects of the wine to the tongue and nose.
Choosing the right kind of wine glass is also important and in the same
way holding the wine glass also is very important. The wine glass should be hold in the stem so
that the temperature of the body does not affect the flavor of the wine in the glass. Holding the
wine by the bowl will leave your fingerprints which can affect the visual appearance of the
wine if examined for clarity and color.
Wine glass materials
Wine glass are made up of cut, fused, blown, crystal and lead glasses. Though wine glasses can
be made from different glass materials glasses prepared from lead crystals are the best because
of its high refractive index. And in general wine glasses should be made from the crystal clear
and frosted glasses. Mostly colored glass should be avoided in preparing wine glasses since
they might disturb seeing the wine color through the glass.
Making wine glass with the lead crystals has many advantages. They are aesthetic have higher
refractive index, change the effect of light passing to them, and they are
also heavier.
Shapes
Wine glass shape is also an important factor that affects the flavor and
taste of the wine. The shape of the glass depends on the type of wine they
are used for. The best shape of the wine directs the wine directly to the
best area in the mouth from the glass. In general the opening of the wine
glass should not be wider than the widest part of the bowl. The rim of the glass should be thin.
Sizes
The minimum size of the wine glass should have the capacity to hold at least four ounces. But
the all-purpose glass must be able to hold twice the amount. But in recent years the size of the
wine glasses has increases to decrease the no of servings but the extra space in the wine allows
the air space to trap the wine aroma.
Types of wine glasses wine glasses
Like the shape and size of the glass the type of glass you are choosing to
serve the wine is very important. Each type of wine has its own wine
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13. Food and Beverage Service-II, Semester- Second
glass in which it can be served. The different types of wine glasses are used to taste the wine
with its excellent and actual aroma and flavor.
In general the wine glasses are classified into four types. They are:
White wine glasses - the glass should be shaped like a tulip
Red wine glasses - the glass should be round with large bowl
Sparkling wine glasses - the glass should be tall and thin
Dessert wine glasses - the glass should be smaller directing to the back of the mouth.
Besides these there are also other types of wine glasses in the modern world. They are:
Crystal wine glasses
Stem less wine glasses
Etched wine glasses.
Ice glasses
Basic Temperatures
The basic temperature for serving the different types of wine are:
Red wines - 55°F to 63°F
Lesser bodied red wines and full bodied white wines - 46°F to 55°F
White wines that are less complex - 43°F to 50°F
Ice and champagne wines - 43°F to 46°F
1.9 The Serving Ritual
After you have made your decision, the server will serve the wine in a ritual that may seem odd
to novice wine drinkers. Here is the process and what you need to do.
1. The server should first show the bottle BEFORE it‘s opened. The guest Inspect the label and
vintage to make sure it is in fact what he had ordered. Sometimes the restaurant will be out of
the specified vintage and will bring a different one. Now is the time Guest decides whether this
is acceptable.
2. After opening, the server will present the cork to the guest. The guest, make sure it is not
dried out and cracked. Note: Sometimes white wines will form white crystals on the cork. This
is normal and is not a sign of a fault.
3. Then the server will pour a small amount in host glass. The guest checks the aroma to make
sure there are no strong, offensive odors that shouldn't be there (such as vinegar and rotten
eggs). If unsure, smell again the guest will ask the server.
4. Now the guest tastes the wine. If trying a new type of wine that guest is not familiar with, be
extra cautious and the waiter should give his opinion before sending the wine back. It does
depend on the policy of hotel to send back a wine and offer a replacement.
5. Once you have tasted the wine and feel it is not faulty, a simple nod or an ―it‘s fine‖ will
inform the server to start filling the glasses of other guest starting with ladies, if present. The
server will now decant the wine if necessary and then fill the guest‘s glasses first and finish with
your glass.
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14. Food and Beverage Service-II, Semester- Second
1.10 LESSON SUMMARY
Wine is an alcoholic beverage made from fermented fruit juice, usually from grapes. The
natural chemical balance of grapes lets them ferment without the addition of sugars, acids,
enzymes, or other nutrients. Yeast consumes the sugars in the grapes and converts them into
alcohol. Different varieties of grapes and strains of yeasts produce different types of wine.
Wines made from other fruits are usually named after the fruit from which they are produced
(for example, apple wine or elderberry wine) and are generically called fruit wine. The term
"wine" can also refer to the higher alcohol content of starch-fermented or fortified beverages
such as barley wine, sake, and ginger wine.
Wine has a rich history dating back thousands of years, with the earliest known production
occurring around 8,000 years ago on the territory of modern-day Georgia. It first appeared in
the Balkans about 4500 BC and was very common in ancient Greece, Thrace and Rome. Wine
has also played an important role in religion throughout history. The Greek god Dionysus and
the Roman equivalent Bacchus represented wine, and the drink is also used in Christian
Eucharist ceremonies and the Jewish Kiddush.
1.11 KEY WORDS
Nebbiolo - a typically full-bodied red wine made from a variety of black grape grown mainly in
northwestern Italy
Intimidating- threatening, unapproachable, frightening
Pretentious- affected, showy, exaggerated
Clandestine- secret, concealed, undercover
Vintages- era, typical, classic, period
Novices- beginner, learner, trainee
Connoisseurs – expert, authority, specialist
Gamut – range, scale, extent
1.12 QUESTIONS TO SOLVE
1. Write in short about wine history?
2. What are the varieties of grapes used for wine making?
3. Mention the procedures of wine making?
4. Write in detail about types of Wine?
5. Write in short about Wine Storage?
6. Write in short about wine serving Temperature?
7. Write in detail about Wine glasses?
8. Write about the serving ritual of wine to guest?
1.13 REFERENCES
1. Andrew Durkan, John Cousins, The Beverage Book, Hodder Arnold H&S.
2. Costas Katsigris, Chris Thomas, The Bar and Beverage Book, John Wiley & Sons Inc.
3. Wallace Rande, The Beverage Service World, Valentino Luciani , Prentice Hall.
4. Mary Lou Heiss (Author), Robert J. Heiss , Hot Drinks:Cider, Coffee, Tea, Hot Chocolate,
Spiced Punch, and Spirits,Ten Speed Press.
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15. Food and Beverage Service-II, Semester- Second
UNIT- 2
BREAK FAST
CONTENTS
2.0 Objectives
2.1 Introduction
2.2. Types of Breakfast
2.2.1 English Breakfast
2.2.2 Continental Breakfast
2.3 Lesson Summary
2.4 Key Words
2.5 Questions to Solve
2.6 References
2.0 OBJECTIVES
In this lesson we shall discuss about the menu. After completion of this lesson you will be able
to understand:
◘Types of breakfast
◘Menu for each type of breakfast
◘Table setting
◘Breakfast cover
◘Order of service.
2.1 INTRODUCTION
Breakfast is the first meal of the day, typically eaten in the morning. The word derives from the
idea of breaking the involuntary fast due to sleep. Breakfast is considered by many food experts
to be a most important meal of the day.
Traditionally, breakfast is a large cooked meal eaten before work and designed to carry people
through a large part of the day. The erosion of the cooked breakfast has been an ongoing trend
in the Western world, since at least the early 20th century, coinciding with late waking times
than when most Westerners had agricultural occupations, starting early in the morning.
2.2 TYPES OF BREAK FAST
Breakfast is traditionally a British rather than a continental meal, originating from the days of
the private hours and family service. At this time it was a very substantial meal, coursing of
some six or seven courses, including such items as chops, liver, game and even steak, as the
main part of the meal. For European, a continental breakfast is of a much lighter and takes the
form of a light snack, as their mid-day meal is generally taken earlier and is much more
substantial, than in Britain.
During the past decade, however, people in Britain have been eating for less breakfast
foods, such as eggs and bacon and have tuned to more healthy or high fiber foods, such as
cereals together with increase in consumption of yoghurt. In London the current trend is for
hotels to serve a continental breakfast inclusive in the room rate, and to serve the full English
breakfast at an a la carte charge.
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16. Food and Beverage Service-II, Semester- Second
01. Café Complete
The term café complete is widely used on the continent and means, in
effect a continental breakfast with coffee as the beverage. The complete is also used, in
this sense, with tea as the beverage.
02. Café Simple or The Simple
On the other hand the guest may order a café simple or the simple, in
which case he/she requires the beverage with nothing to eat.
03. Breakfast can be mainly divided into two
2.2.1. English Breakfast
A full English breakfast menu may consist of from two to eight courses, a
specimen of which is shown below. The extent and variety of the menu will depend on
the type of establishment in which it is being served.
To meet the needs of the modern day customer the ‗menu content‘ of the English
breakfast has moved towards a much more varied choice to suit all tastes. Today we
expect to see on the English menu such items as fresh orange juice, fresh fruit, yogurts,
continental pastries, home made preserves, margarines, decaffeinated coffee and
mineral waters.
Courses of English breakfast Menu
1. Chilled fruit juices
2. Stewed Fruits
3. Cereals
4. Fish
5. Eggs.
6. Meat
7. Cold Buffet
8. Breads
9. Preserves
10. Beverage
2.2.2. Continental Breakfast
The traditional continental breakfast, originally in France. Consider simply of hot
croissant, broche or toast, butter and preserves and coffee as beverage. The current tr-end
in the continental breakfast menu is towards offering a wider variety of choice.
Courses of Continental Breakfast Menu
1. Fresh fruit juice
2. Toast, broche, hot croissants butter and preserves
3. Coffee
Cover for a Full English breakfast
The cover for English breakfast will be a modified table d‘hôte cover as follows
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Joint knife and forks
Fish knife and forks
Sweet spoon and forks
Side knife & side plate
Breakfast cup, Saucer and Teaspoon
Slop basin, Tea strainer
Jug of clod milk
Sugar bowl and tongs
Under plates for tea/coffee pot and hot water/hot milk jag
Butter dish on a doily on an under plate with a butter milk
Preserve dish on a doily on an under plate with a presence spoon
Cruet set salt pepper and mustard
Castor sugar
Ash tray
Serviette
Toast rack on an under plate
Table number
Bread boat containing the croissant or brioche in a serviette to keep them warm
Item mentioned above which are placed after the guest is seated
1. Butter dish and butter
2. Preserve dish with presence
3. Jug of cold milk
4. Toast rack with toast or baskets with hot rolls
Cover for Continental Breakfast
1. Side plate and a side knife
2. Butter dish and butter knife on an under plate
3. Breakfast tea cup, Sauce & teaspoon
4. Sugar pot with tongs
5. Bread boat or toast rack
6. Serviette
7. Jam, marmalade and honey pots
8. Ashtrays
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2.3 LESSON SUMMARY
Breakfast is the first meal of the day, eaten in the morning. Traditionally, breakfast is a large
cooked meal eaten before work and designed to carry people through a large part of the day.
Breakfast in hotels may be served in the hotel / restaurant dining room or in the guest's
bedroom. Some of the basic types of breakfast are: Continental breakfast, English breakfast,
American breakfast and Indian breakfast.
A typical Continental breakfast consists of juice, bread and beverage. The continental breakfast
may also include sliced cold meats, such as salami or ham, and yogurt or cereal. The current
trend in the continental breakfast menu includes a wide variety of choice of food items such as
juice, cereals, yoghurts, fish, eggs, meats, potatoes and vegetables, pancakes and wafers, cold
buffet, preserves, beverages, etc. The traditional English breakfast comprises of ten courses:
juice, stewed fruits, cereals, fish, eggs, meats, rolls and toasts, butter and preserves, fruits and
beverages.
The American breakfast comprises of courses such as juice, cereals, eggs, breads and beverages.
An Indian breakfast varies from region to region and is mostly vegetarian. In East India, the
most popular breakfast are Bara, puri. In South India, the most popular breakfast is an
assortment with several possible main dishes, such as idlis, vadas, dosas and chapatis, served
with hot sambar and chutney. The usual North Indian breakfast consists of stuffed paratha or
unstuffed parathas with fresh butter, cooked spicy vegetables. In urban areas, omlettes and
simple butter sandwiches are becoming a popular breakfast food. Other popular Indian urban
breakfast include juice, fruit salad, sweet dishes, eggs, breads, beverages, etc.
2.4 KEY WORDS
Involuntary – instinctive, unintentional, uncontrolled
Erosion – wearing away, corrosion, wearing down
Substantial – considerable, extensive, significant
Coinciding – match, correspond, happen together
Trend- drift, inclination, development
2.5 QUESTIONS TO SOLVE
1. What are the different types of breakfast?
2. What comprises English breakfast?
3. What comprises Continental Breakfast?
4. Mention the cover setup of English & Continental Breakfast?
2.6 REFERENCES
1. Sylvia Meyer, Edy Schmid, Professional Table Service,John Wiley & Sons Inc.
2. Anthony J. Strianese, Pamela P. Strianese, Dining Room and Banquet Management, Thomson
Delmar Learning.
3. Joseph Houston, Neil Glenesk, The Professional Service of Food and Beverage, Batsford
technical Ltd.
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19. Food and Beverage Service-II, Semester- Second
UNIT – 3
FOOD & BEVERAGE SERVICE EQUIPMENTS
CONTENTS
3.0 Objectives
3.1 Introduction
3.1.1 Furniture
3.1.2 Chairs
3.1.3 Tables
3.1.4 Side Board
3.1.5 Linen
3.2 China
3.3 Tableware
3.4 Glassware
3.5 Lesson Summary
3.6 Key Words
3.7 Questions to Solve
3.8 References
3.0 OBJECTIVES
In this lesson we shall discuss about the restaurant operating equipments. After completion of
this lesson you will be able to understand:
◘ Food and beverage service equipments needed for table setting such as glassware, chinaware
and table ware
◘ Furniture‘s, fixtures and linen
◘ Safe handling of equipments.
3.1 INTRODUCTION
The operating equipments used in hotels / restaurants play an important role in attracting
customers. The restaurant operating equipments include service equipments, furniture‘s,
fixtures and linen all of which squarely reflects the standard and style of the restaurant.
The atmosphere of a restaurant is largely affected by the kind of furniture used. The furniture
should be utilitarian and elegant to look at. Very often by using different materials, designs and
finishes and by careful arrangement, one can change the atmosphere and appearance of the
food service area to suit different occasions.
In any establishment a customer‘s first impressions while entering the service area is of great
importance. A customer may be gained or lost on these impressions alone. The creation of
atmosphere by the right choice of furnishings and equipment is therefore a contributing factor
to the success of the food and beverage service area. A careful selection of items in terms of
shape, design and color enhance the overall décor or theme and contributes towards a feeling of
total harmony. The general points that must be considered when purchasing equipment for a
food and beverage service area are.
1. Flexibility of use
2. Type of service being offered
3. Type of customer
4. Design
5. Color
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20. Food and Beverage Service-II, Semester- Second
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
Durability
Ease of maintenance
Stack ability
Cost and funds available
Availability in the future – replacements
Storage
Rate of breakage i.e. china
Shape
Psychological effect on guests
Delivery time
In the food and beverage equipment there are certain aspects, which are to be looked
into.
3.1.1 Furniture: Furniture must be chosen according to the needs of the needs of the
establishment. The type of operation being run determines once specific needs as far as
the dinning arrangements are concerned, very often by using different materials,
designs and finishes and by careful arrangement one can change the atmosphere and
appearance of the food service area to suit different occasions.
Wood is the most commonly used material in dinning – room furniture.
Wood is strong and rigid and resists wear and stains. The main types of furniture, which
are used, are.
3.1.2 Chairs: Chairs come in an enormous range of designs, materials and colors to suit
all situations and occasions. Due to the wide range of styles, the chairs vary in height
and width, but as a guide, a chair seat is 46cm (18 inch) from the ground, the height
from the ground to the top of the back is 1m (39 inch) and the depth from the front edge
of the seat to the back of the chair is 46 cm (18 inch.)
Point to note in purchasing are as above, although some of the first considerations here
should be size height, shape and even the variety of seating required-banquet armchairs,
straight-backed padded chairs, giving the guest a choice.
Certain principles should be borne in mind when planning food and beverage
service area; to maximize the seating area required considering a number of factors. The
seating arrangements will depend on
The size and shape of the food service area
The design of tables and chairs used
The allowance made for gangways and cleaning trolleys
The type of establishment
3.1.3 Tables: Tables come in three accepted shapes; Round, Square and rectangular. An
establishment will or may have a mixture of shapes to give variety or tables of all one.
Shape according to the shape of the room and style of service being offered. These tables
may seat two or four people and two tables may be pushed together to seat large parties
or extensions may be provided in order to cope with special parties, luncheon, dinners,
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21. Food and Beverage Service-II, Semester- Second
weddings etc. by using these extensions correctly a variety of shapes may be obtained
allowing full use of the room and getting the maximum number of covers in the
minimum space.
Square:
76 cm (2ft 6 in) square to seat two people
1 m (3 ft) square to seat four people
Round:
1 m (3 ft) in diameter to seat four people
1.52 m (5 ft) in diameter to seat eight people
Rectangular: 137 cm x 76 cm (4ft 6in x 2ft 6 in) to seat four people, extension for larger
parties.
3.1.4.Side Boards: The style and design of a sideboard varies from establishment to
establishment. It is dependent upon
a)
The style of service and the menu offered
b)
The number of waiter working from one side board
c) The number of tables to be served from one sideboard
d)
The amount of equipments it is expected to hold
It is essential that the sideboard be of minimum size and portable so that it may
be moved easily if necessary. The top should be of a heat resistant material, which can be
easily washed down. If a hotplate is to be used then it should be inserted on the top so it
is level with the working top. After the service the sideboard is restocked for the next
service. It is suggested, however that in each particular establishment the sideboard is
laid up in the same fashion. If this is done the staff gets used to looking for a certain item
in a certain place and this facilitates speedy service, which is essential. The items
required would be adjusted according to the style of service.
3.1.5Linen:
This is perhaps one of the more costly items with in overheads, and
therefore its control, is of utmost importance. The generally recognized routine in the
majority of establishments is an exchange at ‘one for one’. In other words, one clean
item is issued for each dirty item handed over.
At the end of each service the dirty linen should be noted and sent to the
housekeeping department to be exchange for clean. Because of the high cost of
laundering such linen, where a tablecloth is perhaps only a little grubby a slip cloth
would be placed over it for the succeeding service. This is not as expensive to have relaundered, as would be a tablecloth. Dirty serviettes, when being exchanged for clean
ones should be tied in bundles of ten.
Linen should be stored on paper-lined shelves, the correct sizes together, and
with the inverted fold facing outward, which facilitates counting and control. If the linen
is not stored in a cupboard it should be covered to avoid dust settling on it.
The type of linen used would depend on the class of the establishment, type of
clientele and cost involved and the style of menu and service to be offered.
Table Cloths
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22. Food and Beverage Service-II, Semester- Second
1. 137 cm x 137 cm (54 inch x 54 inch)
2. 76 cm (2ft 6 inch) square table
3. 1m (3ft) in diameter for round table
Slip Cloths
1m x 1m (3ft x 3ft) used to cover a ‗grubby‘ tablecloth.
Serviette
46 – 50 cm (18-20 inc) square if linen
36 – 42 cm (14 – 17 inc) square if paper
Buffet Cloths
2m x 4m (6 ft x 12 ft)
3.2 China
The china must blend in with the rest of the items on the table and also with the
general décor, of the establishment. An establishment generally uses one design and
pattern of china, but when an establishment has a number of different food service it is
easier from the control point of view to have a different design in each service area.
Very few caters can afford to buy high – quality china for normal day to day use
because of the high initial capital outlay and replacement costs. The center therefore has
to turn to what is termed ‗earthen ware‘.
When purchasing china the points previously mentioned should be borne in
mind and other factors to be considered are
1. Every item of earthenware should have a complete cover of glaze to ensure a
reasonable length of life.
2. China should have a rolled edge, which will give added reinforcement at the edge.
This, if well done, means that chipping will only occur on the under edge which is
not visible to the customer
3. The pattern should be under rather than on top of the glaze. However this demands
additional glaze and firing patters on top of the glaze will wear and discolor very
quickly.
Storage
China should be stored on shelves in piles of approximately two dozen. Any
higher may result in their toppling down. They should be stored at a convenient height
for placing on and removing from the shelves without any fear of accidents occurring. If
possible china should be kept covered to prevent dust and germs settling on it.
Sizes
There is a wide range of items available and their exact sizes vary according to
the manufacture and the design produced. As a guide the sizes are as follows.
* Side Plate
* Sweet Plate
* Fish Plate
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:
:
15cm (6 in) diameter
18 cm (7 in) diameter
20 cm (8 in) diameter
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23. Food and Beverage Service-II, Semester- Second
* Soup Plate
* Joint Plate
* Cereal / Sweet Plate
* Breakfast Cup/Saucer
* Tea Cup/Saucer
* Coffee Cup/Saucer (demy taste)
* Tea Pot
:
:
:
:
:
:
20 cm (8 in) diameter
25 cm (10 in) diameter
13 cm (5 in) diameter
23-28 cl (8-10 ft. 03)
18-93 cl (6 2/3 fl 03)
9.47 cl (3 1/3 ft. 03)
28.4 cl (1/2 pt)
56.8 cl (1 pt)
85.2 cl (1 ½ pt)
113.6 cl (2 pt)
Other items of china required include
* Salad crescent
* Hot water Jugs
* Milk jugs
* Cream jugs
* Coffee pots
* Hot milk Jugs
* Consumer cup & saucer
* Sugar basin
* Butter dishes
* Ashtrays
*Egg cups
* Soup bow/cup
* Platte (oval)
3.3 Tableware (Flatware, Cutlery and Hollow Ware)
Tableware is a term recognized as embracing all items of flatware, cutely and
hollowware. It may be analyzed as follows
Flatware in the catering trade denotes all forms of spoon & fork.
Cutlery refers to knives and other cutting implements
Hollow ware consists of any item made from silver, apart from flatware and
cutlery e.g. Tea pots, milk jugs, sugar basins, oval flats
The majority of food service areas use either plated silver ware or stainless steel.
Once again, the points mentioned previously concerning purchasing should be born in
mind. In addition, when purchasing flatware and cutlery it is important to consider.
a)
b)
c)
d)
The type of menu and service offered
The maximum and average seating capacity
The rush hour turn – over
The washing up facilities and its turn over
Storage
Careful storage of cutlery and flatware is most important. Ideally these
should be boxes pr drawers for each specific item, each box or drawer being lined with
baize to present the items concerned sliding about and becoming scratched and
inarched. Other items of hollow ware should be stored on shelves, which are labeled
showing where the different items go. They must be stored at a convenient height for
placing on and removing from the shelves.
All flatware, cutlery and hollowware should be stored in a room or
cupboard, which can be locked since they constitute a large part of the capital of the
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24. Food and Beverage Service-II, Semester- Second
restaurant. Cutlery and flatware may be stored in cutlery trolleys of which there are a
number now on the market to suit all purposes.
There is almost unlimited range of flatware cutlery and hollowware in
catering industry today. These items are necessary to give efficient service for any form
of meal at any time of the day. Everyone is familiar with the knife, forks, spoon, flats,
vegetable dish and lids, entree dish and lids, soup tureens, teapot, hot water jugs, sugar
basins and so on that we see in every day use.
3.4 Glassware
Glass also contributes to the appearance of the table and the overall
attraction, of the room. There are many standard patterns available to the caterer. Most
manufactures now supply hotel glassware in standard sizes for convenience of order,
availability and quick delivery. Glasses are measured in terms of capacity by ‗fluid
ounce‘ or ‗out‘ or centiliters. The term a ‗3 out‘ sherry glass denotes that one is able to
get three glasses from one gill or a quarter of a pint. (14.20 centiliters) A 6 2/3 fluid ounce
(18.93 centiliters goblet denotes that this particular goblet holds 62/3 fluid ounces or one
third of a pint. the tulip – shaped glass for champagne is more usual now than the
traditional shaped ‗saucer‘ because it retains longer the sparkle and effervescence.
A good wine glass should be plain and clear so that the color and brilliance of a
wine can be clearly seen. It should have a stem for holding, so that the heat of ones hand
does not affect the wine on tasting
Storage: Glasses are normally stored in a glass pantry and should be placed in single
row on a paper lined shelve, upside down to prevent dust settling in them. An
alternative to this is to have plastic coated wine racks made specifically for the purpose
of stacking and storing the glasses. Such racks are also a convenient method of transport
glassware from one point to another, which cuts down on the breakages
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25. Food and Beverage Service-II, Semester- Second
3.5 LESSON SUMMARY
The operating equipments used in hotels / restaurants play an important role in attracting
customers. The restaurant operating equipments include service equipments, furniture‘s,
fixtures and linen all of which squarely reflect the standard and style of the restaurant.
Service equipments include attractive service ware, clean dishes, plates and glassware.
Glassware refers to glass and drink ware items besides tableware, such as dishes, cutlery and
flatware, used to set a table for eating a meal. Many standard patterns and sizes of glassware
are available to serve each drink.
Chinaware is made of silica, soda ash, and china clay, glazed to give a fine finish. Chinaware is
more resistant to heat than glassware. There are various classifications of chinaware which
include porcelain, clay mixed with bone ash, earthenware, stoneware, etc. Tableware includes
the dishes, glassware, cutlery, and flatware eating utensils (knives, forks, and spoons) used to
set a table for eating a meal. Special table ware include asparagus holder, pastry slicer, pastry
fork, oyster fork, lobster pick, snail tong and snail fork, snail dish, skewers, ice-cream scoop,
nutcracker, etc. Stainless steel flatware and cutlery are available in a variety of grades. Various
trolleys used in the food and beverage service outlets are: guerdon or flambé trolley, room
service trolley, dessert trolley, hors d'oeuvre trolley, carving trolley, etc.
Linens are fabric goods, such as tablecloths, napkins and slip cloths. Linen is a material made
from the fibers of the flax plant. The main items of linen normally found in a restaurant are:
tablecloths; slip cloths; buffet cloths; trolley and sideboard cloths; and waiter‘s cloths or service
cloths.
3.6 KEY WORDS
Utilitarian- useful, practical, functional
Elegant – stylish, graceful, pleasing to the eye
Atmosphere – ambiance, feeling, environment
Harmony – agreement, accord, synchronization
Flexibility – suppleness, elasticity, plasticity
Borne- bear
Facilitates – ease, smooth the progress of, assist
Clientele – customers, patrons, clients
3.7 QUESTIONS TO SOLVE
1. Write in detail about F&B service equipment, Chairs, Tables, Furniture, sideboard & Linen?
2. Write in detail about chinaware & its Storage?
3. Write in detail about Glassware & its Storage?
4. Write in detail about Tableware & its Storage?
3.8 REFERENCES
1. Regina S. Baraban, Joseph F. Durocher, Successful Restaurant Design, John Wiley and Sons
2. Costas Katsigris, Chris Thomas, Design and Equipment for Restaurants and Foodservice: A
Management View,
3. Dennis R. Lillicrap, John A Cousins, Food and Beverage Service, Elbs.
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26. Food and Beverage Service-II, Semester- Second
UNIT- 4
BANQUETS
CONTENTS
4.0 Objectives
4.1 Introduction
4.2 Banquets
4.3 Banquet Staff
4.4 Taking a Banquet Booking
4.5 Banquet Menu
4.6 Banquet Table Layout
4.7 Lesson Summary
4.8 Key Words
4.9Questions to Solve
4.10 References
4.0 OBJECTIVES
In this lesson we shall discuss about the restaurant operating equipments. After completion of
this lesson you will be able to understand:
◘ Regarding different types of banquet.
◘ Banquet staff, booking, menu
◘ Table Layout for banquets.
4.1 INTRODUCTION
The idea of banqueting is ancient, in the sixteenth century a banquet was very different from
our modern perception and stems from the medieval 'ceremony of the void'. After dinner the
guests would stand and drink sweet wine and spices while the table was cleared, or ‗voided‘
(Later in the seventeenth century ‗void‘ would be replaced with the French ‗dessert‘). During
the sixteenth century, guests would no longer stand in the great chamber whilst the table was
cleared and the room prepared for entertainment, but would retire to the parlor or banqueting
room.
As the idea of banqueting developed, it could take place at any time during the day and have
much more in common with the later practice of taking tea. Banqueting rooms varied greatly
from house to house, but were generally on an intimate scale either in a garden room or inside
such as the small banqueting turrets in Longleat House.
4.2 BANQUETS
Banquets are special functions organized for professional, social or state occasions.
Banqueting is the service for these functions and is different from them usual service offered
in restaurants. Normally such functions are organized when the numbers of people involved
are fifteen or more. The types of functions normally are:
Professional Luncheons
Company, Clubs.
Conferences
National or International, Seminars,
Training Courses.
Meetings
Board Meetings, Press, Professional
Associates, Dealers.
Exhibitions
Paintings, Sculpture, Fabric, Books, Sales etc.
Social
Dinners
Old Boys Association, Company annual days.
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27. Food and Beverage Service-II, Semester- Second
Wedding receptions
Cocktail parties
Fashion shows
Recitals
Coffee parties
Balls
State
Dinners
for Heads of States.
-
Intra-Government and Inter-Government parties
National Days.
4.3 BANQUET STAFF: The Banquet staff normally consists of the following:
In the above set-up the Banquet Manager is over-all in-charge of administration, dealing with
guests and co-coordinating all arrangements. The supervisor co-ordinates the implementation
of function arrangements and controls staff job allocation. The Waiters and Assistant Waiters
make the actual arrangements and do the service. The banquet department normally has a
skeleton staff and employs causal staff for large functions. The banquet representative
prepares a sales kit of brochures, fact sheets, layouts, etc., and visits potential clients to solicit
business. The representative is often present in functions to ensure that guests are satisfied
with the arrangements. The secretary handles all correspondence and filing and often takes
booking on the phone.
4.4 TAKING A BANQUET BOOKING
A booking is taken on a special information sheet called Function Sheet or Function
Prospectus. The type of information recorded is:
1. Name of Booking Party.
2. Name of the person to whom the bill is to be sent to.
3. Nature and type of function.
4. Date of function.
5. Time of function.
6. Number of people excepted and number guaranteed. A guaranteed number is the
minimum number of people for whom a charge will be made.
7. Menu-type of service required.
8. Wines, alcohols and non-alcoholic drinks to be served.
9. Types of table layout.
10. Special arrangements such as, band, microphones, lectures, ramps, flowers, icecarvings etc.
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28. Food and Beverage Service-II, Semester- Second
11.
12.
13.
14.
Seating plan and name of guests for state banquets.
Type of menu.
Price to be charged per person
Price for hall and special arrangements.
4.5 BANQUET MENU
There should be menus for each type of occasion. The choice should be large, varied and
within a wide price range. Sometimes two or three menus are offered for each types of
occasion. Each menu is well balanced offering vegetarian and non-vegetarian dishes. A
typical lunch or dinner menu would offer:
Hors d, oeuvre
Soup
Entré
Sweet Dish
Coffee
Guests may add other courses according to their choice and budget. Care must be taken that
the Menu Card is carefully and attractively designed. The Person-in-charge of banquet
booking must be fully conversant with the preparation and presentation of each dish.
4.6 BANQUET TABLE LAYOUTS
The type of layout is dependent upon
a. nature of function
b. number of covers required
c. size of hall allocated
d. the desires of the guest
e. the type of service to be provided
Professional Functions
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29. Food and Beverage Service-II, Semester- Second
State Functions
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30. Food and Beverage Service-II, Semester- Second
4.7 LESSON SUMMARY
Banquet can be described as a large gathering of people where
arrangements are done for service of food and beverages. The word banquet means a
sumptuous feast or meal. The need for its origination dates back to such era when it
became mandatory to organize a different setup all together for large groups so that it can
be separately looked on. The space constraint thus can be sorted out by engaging
particular big halls meant for the purpose and therefore the concept of banqueting
became popular.
In the modern day scenario banquets are arranged to cater large number of
people, mayb e i n h o n o r o f a v i s i t i n g g u e s t , d i g n i t a r i e s , b i r t h d a y o r a
m a r r i a g e . H o w e v e r t h e m o d e r n concept of banqueting includes much more. The
gathering of people has taken the shape of conventions, meetings, conferences, Birthday
parties, reunions, etc & etc
4.8 KEY WORDS
Medieval- relating to, involving, belonging to, or typical of the middle Ages in Europe
Perception- insight, awareness, view
Luncheons- lunch; especially: a formal usually midday meal as part of a meeting or for
entertaining a guest
Conferences- meeting, discussion, seminar
Sculpture- statue, figure, carving
Solicit- ask for, seek, request
Desires- needs, requirements, wishes
4.9 QUESTIONS TO SOLVE
1. What is a Banquet, and mention the types of Functions for banqueting?
2. Draw a Hierarchy chart of Banquet?
3. How to take a banquet booking?
4. Write in short about Banquet Menu?
5. Mention the different type of Banquet Layout thru drawing?
4.10 REFERENCES
1. Sudan Amrik Singh, Restaurant Management, Anmol Publications.
2. Dennis R. Lillicrap, John A Cousins, Food and Beverage Service, Elbs.
3. Loftus David (2007), Restaurant Notes, Ryland Peters & Small.
4. Sudhir Andrews, Food and Beverage Service Manual, Tata McGraw Hill.
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31. Food and Beverage Service-II, Semester- Second
.
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32. Food and Beverage Service-II, Semester- Second
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33. Food and Beverage Service-II, Semester- Second
UNIT -5
ORDER TAKING PROCEDURES
CONTENTS
5.0 Objectives
5.1 Introduction
5.2 Order Taking procedure
5.2.1 Receiving the guest
5.2.2 Attending an Order
5.2.3 Recording an Order
5.3 Room Service
5.3.1 By Door Hanger
5.3.2 By Telephone
5.4 Lesson Summary
5.5 Key Words
5.6Questions to Solve
5.7 References
5.0 OBJECTIVES
In this lesson we shall discuss about the order taking procedures in a restaurant. After
completion of this lesson you will be able to understand:
◘Order taking procedures
◘Methods of taking food and beverage order
◘Room service
◘Cover laying for various foods
5.1 INTRODUCTION
Order taking is a skillful art that reflects the efficiency of both the waiter and the establishment.
The order taker (waiter) should be skillful to handle array of customers efficiently. He should
have a very good memory. He should have good oral communication skills. Knowledge about
food and beverage, their garnishes and accompaniments, matching wines and spirits, cooking
time and serving time, description of dishes in a lucid manner are other important qualities of
order taker. He should also possess a rapid writing skill legible enough so that other
subordinates can understand and execute the order.
5.2 ORDER TAKING PROCEDURE
The order taking procedure in a hotel industry is discussed in detail in the following
paragraphs.
5.2.1 Receiving the Guest
1. The welcoming of the guests represents the most important step to his final satisfaction and
reflects the level and quality of the service of an establishment
2. Guests must be welcomed from the entrance of t h e restaurant; they should not wait by
themselves for more than 10 seconds at the entrance.
3. The first impression received by the guest is most important. It is not necessary to execute the
whole welcoming procedure with each guests (it is not always possible in case of affluence),
however, it is indispensable to show him that he has been taken into consideration, if it is only
by eye contact.
4. If the hostess or the maître d‘ is occupied, the head waiter or the assistant waiter must show
the guests that they have been taken into consideration.
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34. Food and Beverage Service-II, Semester- Second
5. If there is an overbooking problem (more tables have been reserved than the restaurant can
welcome), guests should not be left at the entrance but invited to sit down at the bar and take
care of the problem away from their presence.
6. The hostess or Maître d' must try to seat the guests if he /she have to modify the planning of
reservations at the moment of the guest‘s arrival.
7. The hostess or the head waiter will accompany the guests to his table and pull out the chair
for him / her to sit.
8. The head waiter or the assistant waiter will immediately present himself to the table to show
the guests that he has been taken into consideration
5.2.2 Attending an Order
1. The waiter will approach the guest from the left, place the menus, ensuring they are clean, in
front of him and enquire: ―May I have your order please, sir / madam?‖
2. He should wait patiently, facing the guests, until (after any necessary advice has been asked
for and given) the order is completed as fast as and including the main course.
3. When the menus are long and varied, it is advisable to allow customers a few minutes before
asking the order.
4. When it is apparent that there is a host, take his instructions first, and otherwise receive
orders as soon as the guests are ready.
5. If the waiter is busy and cannot attend to a customer at once, he should inform him that he
will attend to him shortly or ―in a moment‖.
6. When two tables are occupied at approximately the same time, the waiter must take the order
of the first party first. Customers are apt to note with annoyance any failure to a ―first come,
first served‖ sequence.
7. Waiter must be aware not only of the specialty of the day but also reasonable dishes to
recommend. He should know the following things as far as possible: Knowing which dishes are
ready for quick service to guests in a hurry. Items suitable for children: Salad, vegetable and
potato suggestions for grills, roasts and main courses for a la carte guests.
5.2.3 Recording an Order
1. The Head Waiter should write in the corner of the order sheet; the table number and the
number of persons being served. He also notes the time at which the order has been taken.
2. He takes the order for the appetizer; he indicates the number of guests for each appetizer
opted.
3. He takes the order for the main dish. He writes the special notes at the right (example: choice
of spice and hotness). He repeats the same for all the guests.
4. He takes the order for all other items.
5. He affixes his signature and hands it over to his back waiter.
5.3 ROOM SERVICE
Room Service generally includes the same dishes offered in the restaurant. A three star category
hotel should be able to serve at least breakfast in the rooms. Room service is part of the food
and beverage department and not of housekeeping. The room service can also be responsible,
after the closing of the hotel bar, to serve beverages in the rooms and manage the mini-bar.
Waiter will use trays (carried high over the shoulder with the left hand) or rolling tables for the
meals. Every element should be covered (film paper, carton, bells) during transportation and
uncovered when entered the room.
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35. Food and Beverage Service-II, Semester- Second
The Room Service is often situated near the kitchen, and close to the service elevator. In this
way hot preparations can be served as fast as possible. Inside this service, the following are
found:
Working station, Toaster, Sink, Coffee / tea machine, Products shelves (cereals, sugar...), Tray
shelf, Refrigerator, Order taking office / desk
Room Service Order Taking
One can order room service in two ways:
By ―door hanger‖
By ―telephone‖
5.3.1. By Door Hanger
It is a document that the guest places on the exterior room door knob. The night audit picks up
all the documents during the night. This system allows the room service employees to be ready
and serve the guests on time.
This document is often made up of two faces written down in two languages and is placed by
housekeeping on the head of the bed. The information found in this document is the following:
i) The service hour desired by the guest, leaving a margin of a quarter of hour (for example
between 8:00 and 8:15 a.m.)
ii) The name of the guest
iii) The number of people
iv) The room number
v) The detailed order of breakfast desired (filled in cases)
vi) A choice of newspaper proposed by the establishment
5.3.2. By Telephone
The room service order is placed through telephone. In fact, it is very difficult to take an order
correctly by telephone. One must be fast, not to forget any important information and try to sell
the maximum to the guest.
For a maximum efficiency, the Room-service personnel use digital telephones that indicate the
name of the person and the room number, and the possibility to display the room number of the
previous call in case they forget. The room service order is written down manually or
computerized and it should include the following information:
i. Room number
ii. Name of the guest
iii. Number of persons
iv. Detailed order
v. Hour the order is taken
vi. Service hour
The service should be fast and discrete. The service procedure is as follows:
i. Verify the guest's name on the bill
ii. Knock on the door
iii. Announce "room service"
iv. Remove plastic films from the food
v. Wait until the guest invites the waiter to come in
vi. Express wishes "good morning, good afternoon, good evening, call the guest by his last
name (good morning mister X).
vii. Ask where to place the tray
viii. List the different food items ordered by the guest
ix. Ask the guest to sign the bill
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36. Food and Beverage Service-II, Semester- Second
x. Thank the guest and explain the procedure to take away the tray
It is to the room service to clear away the tray when the guests have finished, either by asking
them to place their tray outside of their room when they have finished, and to clear it 20
minutes after the service or by asking the guest to call them to come clear away the tray, which
is more delicate because the waiter must come in the guest's intimacy the least possible. It is the
object of conflict between housekeeping and the room service departments. In fact, there is
nothing worst than a floor where there is dirty trays lying on the floor. One should consider that
the job of the room service is finished only when all trays have been cleared away.
The room service employee must have general knowledge about the hotel premises. The room
service employee is often the only one to be in direct contact with the guest during his stay. The
guest often asks questions concerning the technical equipment of the rooms, the hotel premises,
or any other information, and the waiter must be able to answer to any need.
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37. Food and Beverage Service-II, Semester- Second
5.4 LESSON SUMMARY
Order taking is a skillful art that reflects the efficiency of both the waiter and the establishment.
The order taking procedure includes welcoming of the guests, attending an order and recording
an order.
Essentially there are four methods of taking food and beverage orders from customers. All
order taking methods are based upon these four concepts: triplicate method, duplicate method,
service with order method and pre-ordered method. Room Service generally includes the same
dishes offered in the restaurant. Room service is the responsibility of the food and beverage
department and not of housekeeping. Waiter will use trays or rolling tables for the meals. Every
item should be covered during transportation and uncovered when entered the room. One can
order room service in two ways: by door hanger and by telephone.
5.5 KEY WORDS
Garnishes- trimmings, accompaniments, frills
Accompaniments - side dishes, accessories
Lucid- clear, logical, simple
Indispensable- crucial, essential, necessary
Apparent- obvious, evident, noticeable
Appetizer – starter, starter, nibble
Intimacy – familiarity, closeness, relationship
Delicate – fragile, frail, slight
Premises- property, site, building
5.6 QUESTIONS TO SOLVE
1. What are the Procedures in Order taking?
2. What are the Procedures in Room Service Order taking?
3. What is Room service order taking through door hanger?
4. Write in short about Room service order taking through Telephone?
5.7 REFERENCES
1. Lendal H. Kotschevar, Valentino Luciani , Presenting Service: The Ultimate Guide for the
Foodservice Professional, John Wiley & Sons Inc.
2. Anthony J. Strianese, Pamela P. Strianese , Dining Room and Banquet Management, Thomson
Delmar Learning.
3. Joseph Houston, Neil Glenesk , The Professional Service of Food and Beverage, Batsford
technical Ltd.
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38. Food and Beverage Service-II, Semester- Second
UNIT – 6
CHEESE
CONTENTS
6.0 Objectives
6.1 Introduction
6.2. Cheese
6.3 Production
6.3.1 Curdling
6.3.2 Curd Processing
6.3.3 Ripening
6.4 Types of cheese
6.5 Popular cheese
6.5.1 Cheddar Cheese
6.5.2 Blue Cheese
6.6 Lesson Summary
6.7 Key Words
6.8Questions to Solve
6.9 References
6.0 OBJECTIVE
In this lesson we shall discuss about the Chesses. After completion of this lesson you will be
able to understand:
◘ Its production, e.g. curdling, ripening
◘ Types of cheese
◘ Popular cheeses e.g. cheddar & blue cheese.
6.1 INTRODUCTION
Cheese is an ancient food whose origins predate recorded history. There is no conclusive
evidence indicating where cheese making originated, either in Europe, Central Asia or the
Middle East, but the practice had spread within Europe prior to Roman times and, according to
Pliny the Elder, had become a sophisticated enterprise by the time the Roman Empire came into
being.
Proposed dates for the origin of cheese making range from around 8000 BCE (when sheep were
first domesticated) to around 3000 BCE. The first cheese may have been made by people in the
Middle East or by nomadic Turkic tribes in Central Asia. Since animal skins and inflated
internal organs have, since ancient times, provided storage vessels for a range of foodstuffs, it is
probable that the process of cheese making was discovered accidentally by storing milk in a
container made from the stomach of an animal, resulting in the milk being turned to curd and
whey by the rennet from the stomach. There is a legend with variations about the discovery of
cheese by an Arab trader who used this method of storing milk.
6.2 CHEESE
Cheese is a generic term for a diverse group of milk-based food products. Cheese is produced
in wide-ranging flavors, textures, and forms.
Cheese consists of proteins and fat from milk, usually the milk of cows, buffalo, goats, or sheep.
It is produced by coagulation of the milk protein casein. Typically, the milk is acidified and
addition of the enzyme rennet causes coagulation. The solids are separated and pressed into
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39. Food and Beverage Service-II, Semester- Second
final form. Some cheeses have molds on the rind or throughout. Most cheeses melt at cooking
temperature.
Hundreds of types of cheese are produced. Their styles, textures and flavors depend on the
origin of the milk (including the animal's diet), whether they have been pasteurized, the
butterfat content, the bacteria and mold, the processing, and aging. Herbs, spices, or wood
smoke may be used as flavoring agents. The yellow to red color of many cheeses, such as Red
Leicester, is formed from adding annatto.
For a few cheeses, the milk is curdled by adding acids such as vinegar or lemon juice. Most
cheeses are acidified to a lesser degree by bacteria, which turn milk sugars into lactic acid, then
the addition of rennet completes the curdling. Vegetarian alternatives to rennet are available;
most are produced by fermentation of the fungus Mucor miehei, but others have been extracted
from various species of the Cynara thistle family.
Cheese is valued for its portability, long life, and high content of fat, protein, calcium, and
phosphorus. Cheese is more compact and has a longer shelf life than milk, although how long a
cheese will keep may depend on the type of cheese; labels on packets of cheese often claim that
a cheese should be consumed within three to five days of opening. Generally speaking, hard
cheeses last longer than soft cheeses, such as Brie or goat's milk cheese. Cheese makers near a
dairy region may benefit from fresher, lower-priced milk, and lower shipping costs. The long
storage life of some cheese, especially if it is encased in a protective rind, allows selling when
markets are favorable. Additional ingredients may be added to some cheeses, such as black
peppers, chives or cranberries.
6.3 Production
6.3.1 Curdling
Swiss cheese making (heating stage)
Production of Emmental cheese, the curd is broken by rotating mixers.
A required step in cheese making is separating the milk into solid curds
and liquid whey. Usually this is done by acidifying (souring) the milk
and adding rennet. The acidification can be accomplished directly by
the addition of an acid like vinegar in a few cases (paneer, queso fresco),
but usually starter bacteria are employed instead. These starter bacteria
convert milk sugars into lactic acid. The same bacteria (and the enzymes
they produce) also play a large role in the eventual flavor of aged
cheeses. Most cheeses are made with starter bacteria from the Lactococci,
Lactobacilli, or Streptococci families. Swiss starter cultures also include Propionibacter shermani,
which produces carbon dioxide gas bubbles during aging, giving Swiss cheese or Emmental its
holes (called "eyes").
Some fresh cheeses are curdled only by acidity, but most cheeses also use rennet. Rennet sets
the cheese into a strong and rubbery gel compared to the fragile curds produced by acidic
coagulation alone. It also allows curdling at a lower acidity—important because flavor-making
bacteria are inhibited in high-acidity environments. In general, softer, smaller, fresher cheeses
are curdled with a greater proportion of acid to rennet than harder, larger, longer-aged
varieties.
6.3.2 Curd processing
At this point, the cheese has set into a very moist gel. Some soft cheeses are now essentially
complete: they are drained, salted, and packaged. For most of the rest, the curd is cut into small
cubes. This allows water to drain from the individual pieces of curd.
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40. Food and Beverage Service-II, Semester- Second
Some hard cheeses are then heated to temperatures in the range of 35–55 °C (95–131 °F). This
forces more whey from the cut curd. It also changes the taste of the finished cheese, affecting
both the bacterial culture and the milk chemistry. Cheeses that are heated to the higher
temperatures are usually made with thermophilic starter bacteria that survive this step—either
Lactobacilli or Streptococci.
Salt has roles in cheese besides adding a salty flavor. It preserves cheese from spoiling, draws
moisture from the curd, and firms‘ cheese‘s texture in an interaction with its proteins. Some
cheeses are salted from the outside with dry salt or brine washes. Most cheeses have the salt
mixed directly into the curds.
Cheese factory in Holland
Other techniques influence a cheese's texture and flavor. Some
examples:
Stretching: (Mozzarella, Provolone) The curd is stretched and
kneaded in hot water, developing a stringy, fibrous body.
Cheddaring: (Cheddar, other English cheeses) The cut curd is
repeatedly piled up, pushing more moisture away. The curd is also
mixed (or milled) for a long time, taking the sharp edges off the cut curd pieces and
influencing the final product's texture.
Washing: (Edam, Gouda, and Colby) The curd is washed in warm water, lowering its
acidity and making for a milder-tasting cheese.
Most cheeses achieve their final shape when the curds are pressed into a mold or form. The
harder the cheese, the more pressure is applied. The pressure drives out moisture—the molds
are designed to allow water to escape—and unifies the curds into a single solid body.
Parmigiano reggiano in a modern factory
6.3.3 Ripening
A newborn cheese is usually salty yet bland in flavor and, for harder
varieties, rubbery in texture. These qualities are sometimes enjoyed—
cheese curds are eaten on their own—but normally cheeses are left to
rest under controlled conditions. This aging period (also called ripening,
or, from the French, affinage) lasts from a few days to several years. As a
cheese ages, microbes and enzymes transform texture and intensify flavor. This transformation
is largely a result of the breakdown of casein proteins and milk fat into a complex mix of amino
acids, amines, and fatty acids.
Some cheeses have additional bacteria or molds intentionally introduced before or during
aging. In traditional cheese making, these microbes might be already present in the aging room;
they are simply allowed to settle and grow on the stored cheeses. More often today, prepared
cultures are used, giving more consistent results and putting fewer constraints on the
environment where the cheese ages. These cheeses include soft ripened cheeses such as Brie and
Camembert, blue cheeses such as Roquefort, Stilton, Gorgonzola, and rind-washed cheeses such
as Limburger.
6.4 Types
Feta from Greece
There are many types of cheese, with around 500 different varieties
recognized by the International Dairy Federation, over 400 identified by
Walter and Hargrove, over 500 by Burkhalter, and over 1,000 by Sandine
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41. Food and Beverage Service-II, Semester- Second
and Elliker. The varieties may be grouped or classified into types according to criteria such as
length of ageing, texture, methods of making, fat content, animal milk, country or region of
origin, etc. – with these criteria either being used singly or in combination, but with no single
method being universally used. The method most commonly and traditionally used is based on
moisture content, which is then further discriminated by fat content and curing or ripening
methods.
Moisture content (soft to hard)
Categorizing cheeses by firmness is a common but inexact practice. The lines between "soft",
"semi-soft", "semi-hard", and "hard" are arbitrary, and many types of cheese are made in softer
or firmer variations. The main factor that controls cheese hardness is moisture content, which
depends largely on the pressure with which it is packed into molds, and on aging time.
Fresh, whey and stretched curd cheeses
The main factor in the categorization of this cheese is their age. Fresh cheeses without additional
preservatives can spoil in a matter of days.
Emmentaler
Some cheeses are categorized by the source of the milk used to
produce them or by the added fat content of the milk from which
they are produced. While most of the world's commercially available
cheese is made from cows' milk, many parts of the world also
produce cheese from goats and sheep. Double cream cheeses are soft
cheeses of cows' milk enriched with cream so that their fat content is
60% or, in the case of triple creams, 75%.
Soft-ripened and blue-vein
There are at least three main categories of cheese in which the presence of mold is a significant
feature: soft ripened cheeses, washed rind cheeses and blue cheeses.
Processed cheeses
Processed cheese is made from traditional cheese and emulsifying salts, often with the addition
of milk, more salt, preservatives, and food coloring. It is inexpensive, consistent, and melts
smoothly. It is sold packaged and either pre-sliced or unsliced, in a number of varieties. It is also
available in aerosol cans in some countries.
6.5 POPULAR CHEESE
6.5.1 Cheddar Cheese
Cheddar cheese originated from an English village called Cheddar. It is a firm cheese which
originates from cow‘s milk. This type of cheese is one of the most popular cheeses and varies in
taste. It can be of a mild taste to a sharper taste. Because of the recognition of cheddar cheese, it
is usually readily available and varies in quality as well.
Individuals tend to associate either off-white, pale yellow or even a pumpkin orange color with
cheddar cheese. This originates from dyes being added to the cheese for a change in color.
Cheddar cheese also has different flavors, which is dependent on the make of the cheese as well
as the aging process. Mild tasting cheddars are usually processed for a shorter period of time
while a sharper taste would come from cheese processed over a several months.
There are several aspects that make cheddar different from other cheeses. Firstly, the bacteria
that it is fermented with, yes, I said bacteria. Secondly, the process by which it is manufactured
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42. Food and Beverage Service-II, Semester- Second
and thirdly, ‗cheddaring‘ which is a process the cheese goes through to make the end result
distinctive to taste.
Different Types of Cheddar Cheese
Cheedam – Combination of cheddar and edam cheeses. This cheese has a mild taste.
1. Steppen – This is low-fat cheddar cheese.
2. Double Gloucester – Has a high colour and a tangy flavour.
3. Cheshire – A bit acidic yet mild. Depending on the aging process and may have a more
prominent flavour.
4. Cotto – Made from skimmed milk and has a fresh mild flavour.
5. Red Leicester - Has a slightly lemony taste. This cheddar cheese‘s colour originates from
vegetable dye.
6.5.2 Blue Cheese
Blue cheese is a common categorization of cow's milk and/or goat's milk cheeses with a blue or
blue-green mold. The blue mold in these cheeses is due to mold spores from Penicillium
roquefortior Penicillium
glaucumto
name a
few.
Most blue cheeses (bleu cheese) today are either injected with the mold or the mold is mixed
right in with the curds, to ensure an even distribution of the mold. Blue cheese was initially
produced in caves, where there was a natural presence of mold. Most of these cheeses must still
be matured or aged in the caves where they were originally developed. So the longer it ages, the
more intense the flavor and smoother the texture. A combination of mold and other ingredients
make up the color, flavor and texture of the cheese.
Many blue cheeses are made from whole cow's milk, but there are also made with goat's milk.
These complex blue cheeses are usually categorized as some of the best cheeses in the world.
There flavor is usually strong, and have a tangy taste that differentiate these type of cheeses
from others.
Types of Blue Cheese
• Gorgonzola - This blue cheese is from Italy and is made from cow's milk.
• Stilton - This cheese is considered to be the king English cheeses, it is manufactured from
sheep or cow's milk.
• Roquefort – This is made from cow's milk and is one of France's national treasures. It is
somewhat porous and has a green color rather than blue streaks. It has a soft, creamy texture
and has a spicy taste.
• Cabrales - is one of the four most famous blue cheeses. It is a combination of cow, sheep and
goat's milk.
• Danablu - One of the most well-known blue cheeses originally from Denmark.
• Benedictine Bleu – This cheese is from Canada and has been famous since 1943.
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43. Food and Beverage Service-II, Semester- Second
6.6 LESSON SUMMARY
According to legend, cheese was first made accidentally by a traveling shepherd, who carried
milk in a pouch made from the stomach of a sheep. The combination of heat of the sun with the
enzyme rennin present in the lining of the stomach curdled/separated milk into curd (a soft
mass or junket) and whey. Curds are coagulated proteins (casein) known as cheese. This soft
mass containing protein and fat was then drained to remove the excess liquid or whey and
dried in the sun to form a harder mass which could be eaten fresh or salted and stored for later
use when the food supplies were less plentiful
Cheese Making is a very convenient method for converting a considerable part of the milk
nutrients into a product that is less bulky, will keep well, is of a high nutritive value and is
palatable
and
easily digestible.
There are over 400 varieties of cheese listed as being made in different parts of the world. They
are made from a variety of different milks from animals like cow, sheep, goat, buffalo and
others, by different methods of manufacture, are ripened for different periods of time in
different conditions and are made in different sizes from a few ounces to the very large size of
70 lbs or more. They will also differ by color, texture, hardness, odor and taste.
6.7 KEY WORDS
Thermophilic - an organism that thrives in a warm environment, e.g. a bacterium
Emmental- or Emmentaler is a cheese from Switzerland.
Sophisticated- complicated, classy, stylish
Generic- general, common, common
Coagulation- A separation from a dispersed state of suspension particles resulting from their
growth
Casein- Casein is a protein found in milk, used as a binding agent in many foods and medicines
Enzyme- Enzymes are biological molecules that catalyze chemical reactions
Rennet - Rennet is an enzyme which traditionally comes from the stomach of young milk fed
calf
Brine - salt water, sea water
Tangy- tasty, spicy, flavorful
Streaks- line, strip, vein
Porous- absorbent, leaky, spongy
6.8 QUESTIONS TO SOLVE
1. Write in short about Cheese and its History?
2. Write in short about curdling in cheese production?
3. Write in short about curd processing in cheese production?
4. Write in short about Ripening in cheese production?
5. Mention the different types of Cheese?
6. Mention the various popular cheeses?
6.9 REFERENCES
1. Deborah Madison, the Savoury Way, Bantam Press.
2. Cordon Bleu Cookery School, Cheese and Savouries, Macdonald
3. Theodora Fitzgibbon, Savouries, Century.
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44. Food and Beverage Service-II, Semester- Second
UNIT- 7
TOBACCO
CONTENTS
7.0 Objectives
7.1 Introduction
7.2 Tobacco
7.3 Types
7.4 Production
7.4.1 Cultivation
7.4.2 Curing
7.5 Cigars
7.5.1 Wrappers
7.5.2 Fillers
7.5.3 Binders
7.5.4 Size & shapes
7.6 Little Cigars
7.7 Lesson Summary
7.8 Key Words
7.9 Questions to Solve
7.0 References
7.0 OBJECTIVE
In this lesson we shall discuss about the Tobacco. After completion of this lesson you will be
able to understand:
◘ Its production, e.g. cultivation, curing
◘ Regarding Cigar; wrappers, fillers, binders, sizes
◘ And also about little cigars.
7.1 INTRODUCTION
Tobacco has a long history from its usages in the early Americas. It became increasingly popular
with the arrival of the Europeans by whom it was heavily traded. Following the industrial
revolution, cigarettes became popularized, which fostered yet another unparalleled increase in
growth. This remained so until the scientific revelations in the mid-1990s.
7.2 TOBACCO
Tobacco is an agricultural product processed from the leaves of plants in the genus Nicotiana. It
can be consumed, used as a pesticide and, in the form of nicotine tartrate, used in some
medicines. It is most commonly used as a drug, and is a valuable cash crop for countries such as
Cuba, China and the United States. Tobacco is a name for any plant of the genus Nicotiana of
the Solanaceae family (nightshade family) and for the product manufactured from the leaf and
used in cigars and cigarettes, snuff, and pipe and chewing tobacco.
In consumption it most commonly appears in the forms of smoking, chewing, snuffing, or
dipping tobacco. Tobacco had long been in use as an entheogen in the Americas, but upon the
arrival of Europeans in North America, it quickly became popularized as a trade item and a
widely-abused drug.
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45. Food and Beverage Service-II, Semester- Second
Because of the powerfully addictive properties of nicotine, tolerance and dependence develop.
Absorption quantity, frequency, and speed of tobacco consumption are believed to be directly
related to biological strength of nicotine dependence, addiction, and tolerance. The usage of
tobacco is an activity that is practiced by some 1.1 billion people, and up to 1/3 of the adult
population. The World Health Organization (WHO) reports it to be the leading preventable
cause of death worldwide and estimates that it currently causes 5.4 million deaths per year.
Rates of smoking have leveled off or declined in developed countries, but continue to rise in
developing countries.
Tobacco is cultivated similarly to other agricultural products. Seeds are sown in cold frames or
hotbeds to prevent attacks from insects, and then transplanted into the fields. Tobacco is an
annual crop, which is usually harvested mechanically or by hand. After harvest, tobacco is
stored for curing, which allows for the slow oxidation and degradation of carotenoids. This
allows for the agricultural product to take on properties that are usually attributed to the
"smoothness" of the smoke. Following this, tobacco is packed into its various forms of
consumption, which include smoking, chewing, snuffing, and so on. Most cigarettes incorporate
flue-cured tobacco, which produces a milder, more inhalable smoke. Use of low pH, inhalable,
flue cured tobacco is one of the principal reasons smoking causes lung cancer and other diseases
association with smoke inhalation.
7.3 TYPES
There are a number of types of tobacco including, but are not limited to:
Aromatic fire-cured is cured by smoke from open fires. In the United States, it is grown in
northern middle Tennessee, central Kentucky and in Virginia. Fire-cured tobacco grown
in Kentucky and Tennessee are used in some chewing tobaccos, moist snuff, some
cigarettes, and as a condiment in pipe tobacco blends. Another fire-cured tobacco is
Latakia, which is produced from oriental varieties of N. tabacum. The leaves are cured
and smoked over smoldering fires of local hardwoods and aromatic shrubs in Cyprus
and Syria.
Bright leaf tobacco, Bright leaf is commonly known as "Virginia tobacco", often regardless
of the state where they are planted. Prior to the American Civil War, most tobacco
grown in the US was fire-cured dark-leaf. This type of tobacco was planted in fertile
lowlands, used a robust variety of leaf, and was either fire cured or air cured. Most
Canadian cigarettes are made from 100% pure Virginia tobacco.
Burley tobacco is an air-cured tobacco used primarily for cigarette production. In the U.S.,
burley tobacco plants are started from palletized seeds placed in polystyrene trays
floated on a bed of fertilized water in March or April.
Cavendish is more a process of curing and a method of cutting tobacco than a type. The
processing and the cut are used to bring out the natural sweet taste in the tobacco.
Cavendish can be produced from any tobacco type, but is usually one of, or a blend of
Kentucky, Virginia, and burley, and is most commonly used for pipe tobacco and cigars
Perique, a farmer called Pierre Chenet is credited with first turning this local tobacco into
the Perique in 1824 through the technique of pressure-fermentation. Considered the
truffle of pipe tobaccos, it is used as a component in many blended pipe tobaccos, but is
too strong to be smoked pure. At one time, the freshly moist Perique was also chewed,
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46. Food and Beverage Service-II, Semester- Second
but none is now sold for this purpose. It is typically blended with pure Virginia to lend
spice, strength, and coolness to the blend.
7.4 PRODUCTION
7.4.1 Cultivation
Tobacco plants growing in a field in Pennsylvania
Tobacco is cultivated similarly to other agricultural products. Seeds were at
first quickly scattered onto the soil. However, young plants came under
increasing attack from flea beetles (Epitrix cucumeris or Epitrix pubescens), which
caused destruction of half the tobacco crops in United States in 1876. By 1890 successful
experiments were conducted that placed the plant in a frame covered by thin cotton fabric.
Today, tobacco is sown in cold frames or hotbeds, as their germination is activated by light.
In the United States, tobacco is often fertilized with the mineral apatite, which partially starves
the plant of nitrogen, to produce a more desired flavor. Apatite, however, contains radium, lead
210, and polonium 210—which are known radioactive carcinogens.
After the plants are about eight inches tall, they are transplanted into the fields. Farmers used to
have to wait for rainy weather to plant. A hole is created in the tilled earth with a tobacco peg,
either a curved wooden tool or deer antler. After making two holes to the right and left - you
would move forward two feet, select plants from your bag and repeat. Various mechanical
tobacco planters like Bemis, New Idea Setter, and New Holland Transplanter were invented in
the late 19th and 20th centuries to automate the process: making the hole, watering it, guiding
the plant in — all in one motion.
Tobacco is cultivated annually, and can be harvested in several ways. In the oldest method still
used today, the entire plant is harvested at once by cutting off the stalk at the ground with a
tobacco knife. It is then speared onto sticks, four to six plants a stick and hung in a curing barn.
In the 19th century, bright tobacco began to be harvested by pulling individual leaves off the
stalk as they ripened. The leaves ripen from the ground upwards, so a field of tobacco may go
through several so-called "pullings," more commonly known as cropping. Before this the crop
needs to be topped when the pink flowers develop. Topping always refers to the removal of the
tobacco flower before the leaves are systematically removed and, eventually, entirely harvested.
As the industrial revolution took hold, harvesting wagons used to transport leaves were
equipped with man-powered stringers, an apparatus that used twine to attach leaves to a pole.
In modern times, large fields are harvested mechanically, although topping the flower and in
some cases the plucking of immature leaves is still done by hand. Most tobacco in the U.S. is
grown in Kentucky, Virginia and North Carolina.
7.4.2 Curing
Tobacco barn in Simsbury, Connecticut used for air curing of shade
tobacco
Sun-cured tobacco, Bastam, Iran.
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47. Food and Beverage Service-II, Semester- Second
Curing and subsequent aging allow for the slow oxidation and
degradation of carotenoids in tobacco leaf. This produces certain
compounds in the tobacco leaves, and gives a sweet hay, tea, rose oil,
or fruity aromatic flavor that contributes to the "smoothness" of the
smoke. Starch is converted to sugar, which glycates protein, and is
oxidized into advanced glycation end products (AGEs), a caramelization process that also adds
flavor. Inhalation of these AGEs in tobacco smoke contributes to atherosclerosis and cancer.
Levels of AGE's is dependent on the curing method used.
Tobacco can be cured through several methods, including:
Air cured tobacco is hung in well-ventilated barns and allowed to dry over a period of
four to eight weeks. Air-cured tobacco is low in sugar, which gives the tobacco smoke a
light, mild flavor, and high in nicotine. Cigar and burley tobaccos are air cured.
Fire cured tobacco is hung in large barns where fires of hardwoods are kept on
continuous or intermittent low smoulder and takes between three days and ten weeks,
depending on the process and the tobacco. Fire curing produces a tobacco low in sugar
and high in nicotine. Pipe tobacco, chewing tobacco, and snuff are fire cured.
Flue cured tobacco was originally strung onto tobacco sticks, which were hung from
tier-poles in curing barns (Aus: kilns, also traditionally called Oasts). These barns have
flues run from externally-fed fire boxes, heat-curing the tobacco without exposing it to
smoke, slowly raising the temperature over the course of the curing. The process
generally takes about a week. This method produces cigarette tobacco that is high in
sugar and has medium to high levels of nicotine.
Sun-cured tobacco dries uncovered in the sun. This method is used in Turkey, Greece
and other Mediterranean countries to produce oriental tobacco. Sun-cured tobacco is
low in sugar and nicotine and is used in cigarettes.
7.5 CIGAR
A cigar is a tightly-rolled bundle of dried and fermented tobacco that is ignited so that its
smoke may be drawn into the mouth. Cigar tobacco is grown in significant quantities in Brazil,
Cameroon, Cuba, the Dominican Republic, Honduras, Indonesia, Mexico, Nicaragua, the
Philippines, and the Eastern United States.
Dominant manufacturers
Two firms dominate the cigar industry. Altadis, the world's largest cigar producer, produces
cigars in the United States, the Dominican Republic, and Honduras, and has a 50% stake in
Corporación Habanos in Cuba. It also makes cigarettes. Swedish Match, the second largest
producer, produces cigars in Honduras, Belgium, Germany, Indonesia, the United States, and
the Dominican Republic; it also makes chewing and pipe tobacco, snuff, lighters, and matches.
Other manufacturers include General Cigar Co. and the Oliva Cigar Co.
Composition
Cigars are composed of three types of tobacco leaves, whose variations determine smoking and
flavor characteristics:
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48. Food and Beverage Service-II, Semester- Second
7.5.1 Wrappers
A cigar's outermost leaves, or wrapper, come from the widest part of the plant. The wrapper
determines much of the cigar's character and flavor, and as such its color is often used to
describe the cigar as a whole. Over 100 wrapper shades are identified by manufacturers, but the
seven most common classifications are as follows, from lightest to darkest:
Cigar Wrapper Color Chart
Color
Double
Claro
Description
very light, slightly greenish (also called Candela, American
Market Selection or jade); achieved by picking leaves
before maturity and drying quickly, the color coming
from retained green chlorophyll; formerly popular, now
rare.
Claro
Very light tan or yellowish. Indicative of shade-grown
tobacco.
Colorado
Claro
Colorado
medium brown, includes Natural and English Market
Selection
Distinctive reddish-brown (also called Rosado or Corojo)
Colorado
Maduro
Maduro
Darker brown; often associated with African wrapper
from Cameroon, and Honduran or Nicaraguan grown
wrapper from Cuban seed.
Very dark brown or black; primarily grown in
Connecticut, Mexico, Nicaragua and Brazil.
Very black, (also called Double Maduro), often oily in
appearance; has become more popular in the 2000s;
Oscuro
mainly grown in Cuba, Nicaragua, Brazil, Mexico, and
Connecticut, USA.
In general, dark wrappers add a touch of sweetness, while light ones add a hint of dryness to
the taste.
7.5.2 Fillers
The majority of a cigar is made up of fillers, wrapped-up bunches of leaves inside the wrapper.
Fillers of various strengths are usually blended to produce desired cigar flavors. In the cigar
industry this is referred to as a "blend". Many cigar manufacturers pride themselves in
constructing the perfect blend(s) that will give the smoker the most enjoyment. The more oils
present in the tobacco leaf, the stronger (less dry) the filler. Types range from the minimally
flavored Volado taken from the bottom of the plant, through the light-flavored Seco (dry) taken
from the middle of the plant, to the strong Ligero from the upper leaves exposed to the most
sunlight. Fatter cigars of larger gauge hold more filler, with greater potential to provide a full
body and complex flavor. However, this effect can be diminished because of the generally
poorer burn characteristics of thicker cigars (greater than 50 ring gauge), and the fact that these
cigars burn cooler. This can prevent the full spectrum of flavors from being easily detectable.
When used, Ligero is always folded into the middle of the filler because it burns slowly.
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